Isaiah_C
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Joined 3 years ago
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Re: Wrong AMEX card comes up on MYOB when trying to link
Hi KriszK, That's definitely a weird issue with the AMEX card showing up wrong. Here's a link that runs through to link your AMEX to MYOB. Worth checking out just in case: Connecting an AMEX card to MYOB. If it's still not working right, best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can dig into it with you. Regards, Sai3Views0likes0CommentsRe: Employee has 2FA wiped out and cannot login
Hi SaifuddinFaizi, If your team member has lost access to their 2FA and doesn't have any backup codes or phone number set up, the best way to get this sorted is by reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to verify the account and help reset the 2FA so she can log back in. Regards, Sai6Views0likes0CommentsRe: Duplicate transaction - deleted but still shows
Hi CaronHobbs, When you delete a transaction from the Bank Transactions window, it just removes the bank feed line. If that bank feed was matched to a transaction you created in MYOB (like a spend money, receive money, or payment), you'll still need to delete that MYOB transaction separately. This help article shows how to delete different types of transactions: Deleting a transaction. If it's still giving you trouble, it's probably easiest to jump on live chat with our support team through our virtual assistant MOCA or submit a case via MyAccount. They can help sort it out quickly. Regards, Sai17Views1like0CommentsRe: MYOB Accountright Command Centre
Hi mandy6, If all four files are using the same version of AccountRight, the command centre layout should normally be the same across the board. The only time it might look different is if one file is in the cloud and the others are local, or if there's a newer interface showing up only after a file has been opened post-update. Since you've already checked preferences, it might also be worth checking if the different layout shows up on another user's login or computer just to rule out any display settings. If you're still stuck, take a screenshot of the layout that looks different and reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can double check it with you. Regards, Sai15Views0likes1CommentRe: Receivables with Tax Report Operation Timeout
Hi Juliet, The "Operation Timeout" error when running the Receivables with Tax report is something we've seen before. It sounds similar to what's mentioned in this post: MYOB application operation has timed out error. Have a look. It includes a few steps that might help clear things up and get the report running. Regards, Sai5Views0likes0CommentsRe: Online Invoice Payments
Hi MelissaVIP, Here's a handy article to help turn off online invoice payments: Turning online payments on or off. Just a heads-up, it's expected that the system still shows the service as active because the online payments feature itself hasn't been fully cancelled, only disabled for new invoices. Please note that if the service is fully cancelled, you may be prompted by the system at a later stage to go through the verification and setup process again if you decide to enable it. So keeping it active but disabled is often the simpler option. Regards, Sai12Views0likes0CommentsRe: Closing a financial year in Business Pro
Hi sal2107, You're right, closing a financial year works a bit differently compared to AccountRight. Here's a handy article that explains how it works and what you can do to lock a financial year if needed: End of financial year tasks. Regards, Sai13Views1like1CommentRe: Freezing System
Hi Loppy22, We haven't had any widespread reports of MYOB freezing issues recently. Sometimes this can be caused by a build-up of cache in AccountRight. Try clearing the AccountRight cache by following the steps in this guide: Clearing the AccountRight Cache | MYOB Community. Also, please double-check that your internet connection is stable and that your firewall or antivirus software isn't blocking any MYOB services. If it still keeps freezing, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount to help you further. Regards, Sai7Views0likes0CommentsRe: credit card balance not coming into bank feed
Hi tmug, It sounds like the transactions are coming through fine, but the balance isn't showing in the bank feed which can definitely be a bit confusing. Just a heads-up, if the bank statement itself isn't showing a balance or is showing nil, that could be the reason the balance isn't feeding through to MYOB. In that case, it's best to check with NAB first to make sure everything's correct on their end. If the statement looks good and the balance is definitely there, then the issue might be with how the feed is coming through to us. The best way for that is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so the team can take a closer look and help get it sorted. Regards, Sai7Views0likes0Comments