Mummsy
Experienced Cover User
Joined 14 years ago
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Apply an overpayment to a different customer
A customer has overpaid an invoice (in March 2023) and this has been applied and reconciled with a credit in place. This customer runs multiple businesses under different names, and now has requested that we apply the overpayment to a different customer (in September 2023). Is there an easy way to apply this payment?Solved225Views0likes1CommentRe: opening myob - states backup in progress but not correct
When I try to open my MYOB file I get this message: Back up in progress The company file is currently backing up You can sign on once the backup is complete Neither our accountant or anyone in our office is using MYOB.521Views0likes1CommentSuper - new employee
I am trying to pay Super to a new employee who has no Super Fund. I have allocated her a fund and after speaking with the fund, they have given me the new member no of 111111111. MYOB will not accept her details and there is a red x next to her. MYOB gives no indication of the error with her payments. Help please212Views0likes1CommentUnable to reverse super payment
Today I attempted to reverse my super payment to reprocess it as 1 super fund has recently changed. I went to Manage Payments, clicked on the Payment arrow. Then I clicked on Edit and Reverse pay Superannuation and clicked Ok to Reverse the transaction. Clicked on Record Reversal. The right hand coloumn came up with a red x's against the date (26/4/2022 - original payment date). When I hover over the X , it says "Error You can't record transactions dated in the lock period. The lock period is specified in the security tab etc". When I check the preference window, the lock period is prior to 30/6/2021. I can probably change the dates, process, then change back. But I don't understand why I should need to do this!Solved756Views0likes5CommentsRe: Unpaid Invoice Reminders not being sent
The setup is correct. There appears to be no rhyme or reason as to who gets these emails and who doesn't. All I know is that this is getting quite frustrating as I need to check which emails have been sent. I am finding that MYOB is becoming expensive, and the product is not keeping pace.671Views0likes3CommentsUnpaid Invoice Reminders not being sent
I am having issues with customers we are not paying, telling us they are not receiving reminders or unpaid invoices. When this happens I check the sent email log , and generally find no details on these supposedy sent emails. Do all emailed Unpaid Invoice Reminders appear on the email list? Some reminders appear to have sent for a customer. I have send invoice reminders enabled to selected customers. I have multiple invoice reminders scheduled.753Views0likes5CommentsIN TRAY PROBLEMS
I have been having problems recently being unable to create a bill from the in tray. When I try to create a new bill, the invoice disappears from the in tray, but a bill is not created. I thought that I'd read somewhere that this issue was fixed in December.Solved727Views0likes2CommentsRe: AccountRight 2015.4.1 now available
Hi, I have just returned from leave to find that our computers are running different file versions of MYOB. The details are: Server: Version 2015.4.17.5484 File Version: 2015.4.17.5484 Computer: Version 2015.4.17.5484 File version: 2015.4.17.6418 I have tried to update the server version, but this is the updated. The computer (which I updated today) has the different version. I can't check with the other office person as she is now away on leave. Please advise19KViews0likes0Comments