ContributionsMost RecentMost LikesSolutionsMYOB Bank Feeds We have recently set up bank feeds as the version of MYOB we were moved to doesn't show the bank account balances if you manually import your datafile, which is how we have previously managed things. We are unable to get the process to work for one of our bank accounts as we get an error message advising we already have an active bank feed - which we don't and cannot see. We have contacted the support team on 0508 328 283 for assistance. We have been advised that there is an older/historical pre-existing bank feed attached to this account which cannot be removed unless we delete our data files back to 2015. This is not acceptable or reasonable and we would like our issue resolved without having to remove and redo 9 years worth of work. We have requested an escalation and been given the case No. Can anybody advise if there is any way to speed up this process or rectify it in a more satisfactory manner. This is yet another issue in a long line of issues that has been caused by the move to MYOB Business (which we did not request, but happened automatically) and has meant a great distress and angst our end, as none iof the fixes have been quick or easy to resolve. Note: we waited 3 months for the first of these issues to be rectified! If this cannot be sorted out then we will have no option other than to cancel MYOB with effect from the new financial year and move to Xero, who offer a much more user friendly and stable platform, with speedier resolution of issues. Lack of contact & help when requesting support Since the change to the new MYOB we have had numerous issues - most of which we still have not had any response to despite chasing with our queries. These have included but are not limited to: - no access at all to MYOB - unable to easily find out which invoices remain 'drafts' and have not been sent - invoices that have been emailed, not showing as emailed in our system - no bank balance updating or showing on our dashboard - accounts that have previously been reconciled, not showing as reconciled in the system Our most recent issue is that of items now showing as unreconciled that were not showing as unreconciled prior to the change over. We have rereconciled those that confirm a 0 balance difference, but have multiple accounts where this is not possible. We have contacted our Accountant to see if he can assist and he has referred us to MYOB to assist. We are still awaiting any response to our query from 7 days ago. We are extremely concerned that this will cause issues for GST calculation and Year End - meaning that the information we provide to the IRD is incorrect. Does anybody know of a way to fix this issue and/or actually receive the assistance we require to fix all the issues that have arisen since the move to the new MYOB format.