ContributionsMost RecentMost LikesSolutionsI am unable to send private message to princess regarding login issue I am unable to messagePrincess_R I was told to do the following If David is still encountering the error message, it may be a complex issue that requires further investigation. Please ask David the following questions in a friendly manner: When did the error message first appear? Does the error message occur after linking User ID: Administrator? If so, please ask him to use "Administrator" as the user ID and leave the password blank. Ask David to log in to app.myob.com and provide us with a screenshot once he receives the error message. This will help us identify the problem and assist him more effectively. I would also recommend that David directly reach out to our virtual assistant, MOCA, on our website. If MOCA can't help, he'll be automatically directed to our live chat team. Feel free to reach out if you need further assistance. Cheers, Princess