FedUp
Experienced Cover User
Joined 14 years ago
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Re: Account Right shutting down when I try to open supplier card
Thank you for your reply Princess I have downloaded and used the hotfix tool so many times now that I have lost count - it gives all the required responses and I have to reverify my file but unfortunately it DOES NOT fix the problem. My problem is I cannot open a supplier card - I need to open the card - I get the message that an error as occurred and MYOB needs to close. The error report DOES NOT contain the words "FINGERPRINT ERROR" I have uploaded the error report twice now but get no response other than try the hotfix tool (I have been dealing with Doreen, she just keeps telling me to do the same thing over and over - it does not work) I have been using MYOB since 2000 so I have a fair idea of what I am doing. I need to access this card - I have an accounting error that needs fixing and I need to delete an item but cannot do it - my accountant wants me to send the corrected file - I cannot because I cannot delete/correct it. Please don't ask me to download the fingerprint tool again - I need a solution that works Colleen75Views0likes2Comments