Mark_C11
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Joined 16 years ago
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Re: Invoice Numbering Issues
perkyonewrote: The numbering system was not "updated" - it was broken. It worked perfectly fine before your eager developers tampered with it. It is time you actually gave us a time frame when this will be fixed! You can read into this, they are not planning to "fix" it. MYOB are not considered this as broken669Views1like0CommentsRe: Invoice Numbering Issues
Hi Tracey, With all due respect, that response doesnt make any sense at all "As previously indicated we became aware of a situation where invoice numbering wasn't following the designed auto-numbering sequence." So what you are saying is is that for 20 odd years the invoice numbering didnt work as designed? And now that we have finally discovered this fact (and even though we have many customers relying on this) we are just going to change it. Are we seriously expected to believe this?1.5KViews0likes0CommentsRe: Invoice Numbering Issues
Tracey_Hwrote: HiMark_C11 We have passed onto the development team that userswould like to see a different sequence for invoices generated by third-parties application and other instances. At this stage I'm unable to provide any information on if this will be implemented in a future release. Please let me know if you need further help. Thanks Tracey, I am at an incredulous loss to understand the thought process here. You have put forward a feature request for something that was previously available to users but then MYOB took that away. Now, we need to wait and see if will be addded as a feature?? Why not just revert to the previous behaviour? Referring to a previous response of yours "We identified a situation that third-party applications and alpha-number sequences didn't follow this pattern. This is something that we updated with the release of AccountRight 2021.7 so that those invoice numbers would follow that same principle." How did you identify this? What was the justification for changing it? Did somebody just find this behaviour and think "well. this should be different!" and no thought has gone into whether this change would affect anyone. Seriously, any software developer should be aware that ANY change to the platform will be highly likely to impact at least some users in a negative way. Especially considering thescale on which MYOB operates This is behaviour in the platform that goes back many years. This has caused major problems for my clients and judging by other feedback, it has caused similar pain for many others. This is simply not good enough!1.6KViews2likes1CommentRe: Invoice Numbering Issues
ThanksThe_Doc, We have been talking with the app developer but thats hard too right. They didnt break anything but then need to turn around and change behaviours already built into their system. It's just a pain in the neck and the end user is just the meat in a sandwich, but paying their subscriptions for software that now doesnt work the way it has been.1.6KViews0likes0CommentsRe: Invoice Numbering Issues
Thanks Doc, I will try that to see if it helps but I think the big problem will be that the 3rd Party App will not be able to add the alpha character at the end. So annoying!!! And so poor from MYOB. I just noted a few new posts also querying Invoice Numbering and/or Sequence. Seems there will be many affected Regards, Mark Regards, Mark1.7KViews0likes2CommentsRe: Invoice Numbering Issues
ThanksTracey_H ButFrothyis right, you havent answered my query. To be clear, the third party product, until the latest update pushed in the invoice numbers as eg.AA00001, AA0002 etc. This does not (did not) alter the usual numbering sequence of invoice numbers in account right. And even leaving out third party apps, if previously ( and for the last 20 odd years) if you opened an invoice and used an ALPHA type characters as the invoice number eg TEST. This also did not change the "normal" numbering sequence. If the invoice number before you created TEST was say 0101 then the next one created after TEST would be 0102 as expected. This long standing behaviour of the system has now changed, causing a rather large problem as we have processes designed around this.2.5KViews5likes1CommentRe: Invoice Numbering Issues
YesMike_Jamesthis would appear to be the case. I must say I am finding it extremely frustrating that several times now updates have been release which change the behaviours of the system which have been in place for a long time. This is extremely disruptive to customers who have designed processes around the behaviours that were in play and these all of a sudden change without notice. The testing regime at MYOB seems to be inadequate2.5KViews3likes0CommentsInvoice Numbering Issues
Hi, Seems the latest version of AccountRight (AR) has made changes to the way AR allocates invoice numbers. We have another platform which sends invoices into AR and uses a 2 character Alpha prefix in the invoice number. This allows easy identification of the invoices coming from that platform. We also need to be able to continue raising invioices in AR with the the normal AR invoice numbering sequence. Using an alpha prefix previously meant that when raising an invoice directly from AR, it would just continue to use the auto numbering in AR. Ignoring the alternate sequence of invoice numbers with the Alpha prefix. To the best of my knowledge (as a long term MYOB user - 20 plus years) this has alway been the behaviour to expect. Since the most recent update, AR now seems to be wanting to continue on with the Alpha prefix. This presents issues for us, in that if we continue to raise invoices in AR we would be requireRed to adjust the invoice numbering manually, (sounds easy...but it just isn't..and users are unreliable) We are now in a position where it is likely we would have duplicate invoice numbers being created (not a great idea) and or our alternate invoicing platform would not be able to create invoices due to being unable to determine the currrent Alpha prefix number before pushing invoices to AR. Given that there were changes to invoice numbering stated in the latest update (per below) is this an intended or unintended consequence of these changes? Version 2021.7 is here New features (When using AccountRight in a web browser) Invoices now support longer alphanumeric invoice prefixes in invoice numbers2.6KViews3likes33Comments