ContributionsMost RecentMost LikesSolutionsRe: Single Touch Payroll Hello Priya, I have a client with the same issue of not being able to process payroll. The have tried in both the desktop/online version and also the web browser to no avail. The error message in the web browser was b8b7c862-0722-4fc0-9336-c93b41d6db30. There is no error message displayed in the desktop/online version it just fails to record and create a bank file or STP file. I lodged an online request for support yesterday on this matter but have heard nothing back and am unable to get through on the phones. HELP!!!