stephkiwi
Experienced Cover User
Joined 12 years ago
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MYOB support
I am writing this as I do not want other MYOB customers to go through the stress I have had to deal with because of the untrained staff at MYOB support. The issue of not connecting my MYOB file with my Tradify file was a MYOB issue and it was solved my Tradify Support worker Charlie. I gave her my password to MYOB and between her and I we solved this MYOB issue as MYOB support staff could not. We spent 1 ¼ hours on the phone fixing this issue. MYOB Staff please feel free to use this in your training. When I sent this screenshot (attached to this email) to MYOB I was told to go into users and untick the box that says no password. I did this and so did one of your support staff using team viewer. IT DID NOT WORK. I got in writing from MYOB vis email that it was a tradify issue. (attached to this email) Over the next three days I went from Tradify to MYOB both blaming each other. I knew it was a MYOB issue as it had happened before but I could not remember what we did to fit it, then after reading articles I remembered we used the Administrator with no password and it worked back then BUT NOT THIS TIME. Of course no one in MYOB listens. I have to say that Tradify’s support is so good. They pick up the phone. They are trained and they ring back to follow up. MYOB support is terrible. This is how we solved the issue. It would be a good idea at this stage for MYOB to listen…………………….. We created a new user, unticked the password box and used that. MYOB’s support is so bad that I get told to go to Support for the MYOB family of SME product APIs and then they tell me don’t come to us. (see attached email) Next I get told by MYOB we have fixed it now. “Close all browsers and try again” I did and it was not fixed so I went back on live chat and had to start all over again. After all of this MYOB, I would think it is appropriate for someone to ring me and discuss with me how I can get better support next time if this happens again. I can not describe in words how stressed and the amount of crying I have done over this…, MYOB has to change.. Also can MYOB files be integrated into a Xero file?49Views0likes1CommentRe: tradify invoices sending to the wrong myob file.
I am writing this as I do not want other MYOB customers to go through the stress I have had to deal with because of the untrained staff at MYOB support. The issue of not connecting my MYOB file with my Tradify file was a MYOB issue and it was solved my Tradify Support worker Charlie. I gave her my password to MYOB and between her and I we solved this MYOB issue as MYOB support staff could not. We spent 1 ¼ hours on the phone fixing this issue. MYOB Staff please feel free to use this in your training. When I sent this screenshot (attached to this email) to MYOB I was told to go into users and untick the box that says no password. I did this and so did one of your support staff using team viewer. IT DID NOT WORK. I got in writing from MYOB vis email that it was a tradify issue. (attached to this email) Over the next three days I went from Tradify to MYOB both blaming each other. I knew it was a MYOB issue as it had happened before but I could not remember what we did to fit it, then after reading articles I remembered we used the Administrator with no password and it worked back then BUT NOT THIS TIME. Of course no one in MYOB listens. I have to say that Tradify’s support is so good. They pick up the phone. They are trained and they ring back to follow up. MYOB support is terrible. This is how we solved the issue. It would be a good idea at this stage for MYOB to listen…………………….. We created a new user, unticked the password box and used that. MYOB’s support is so bad that I get told to go to Support for the MYOB family of SME product APIs and then they tell me don’t come to us. (see attached email) Next I get told by MYOB we have fixed it now. “Close all browsers and try again” I did and it was not fixed so I went back on live chat and had to start all over again. After all of this MYOB, I would think it is appropriate for someone to ring me and discuss with me how I can get better support next time if this happens again. I can not describe in words how stressed and the amount of crying I have done over this…, MYOB has to change.. Also can MYOB files be integrated into a Xero file?Re: tradify invoices sending to the wrong myob file.
Good afternoon. I have spent the last two hours on and off with MYOB. They have put in writing that this issue is now tradify’s. I have rang Tradify and they tell me that this issue is MYOBs. What do i do All i know is that it is not my fault Last week I was sending bills from Tradify to MYOB accountright (S+S Sillitoe Pty Ltd t/a ATS) which is correct Two days ago the bills for some reason were been sent to MYOB essential (equipment Services) which is incorrect I got Tradify to disconnect MYOB integration so we could re-integrate MYOB Accountright. I could not log in and got the Houston we have a problem message telling me that it is a MYOB issue I contacted MYOB and told to change the User id to Administrator with no password Still no log in Then a day later I log into Tradify and I am integrated to MYOB Essential (which is wrong and how did that happen when I could not log into myob???? Then I ask Tradify to disconnect me to try again and no log in can happen. Houston we have a problem message again I contact MYOB they tell me in writing that it is a Tradify issue I log into Tradify and I am integrated into the wrong MYOB again Can you see a pattern. I need help big time and I need help now Someone needs to get to the botton of this . I am paying good money for this softwareRe: tradify invoices sending to the wrong myob file.
Thank you for your reply but unfortunately it did not work and Tradify do say in their article These login credentials are specific to your MYOB account and can be found on the back of the box which the software came in or within the accounts settings. By default, MYOB sets these credentials to: User ID:Administrator Password:(by default, the password is left blank) Note: If this doesn't work, please contact MYOB support for further assistance Can you please help with this, it has become very urgent in my businesstradify invoices sending to the wrong myob file.
This is the second time this has happened and i can not remember how to fix it. When i put a bill into Tradify and want to send it to MYOB Accountright file it sends to my MYOB Essential file which is the wrong one. I have changed nothing on my end and I remember last time it was an MYOB issue. How do i fix itRe: Getting in touch with MYOB
i finally got hold of someone as i got a phone number at the bottom of the email. MYOB has to update their contact details on the website as the phone number does not work. Nor does the contact us page that states there is a live chat button and there is not. Very confusing345Views0likes1CommentGetting in touch with MYOB
How do i get in touch with MYOB. They have over charged me as i am trying to migrate my file to a cheaper plan. I have the email to say they are uploaded my file and will charge me at the cheaper plan. Then i get an email to say they are waiting for my file. 🤷♀️🤦♀️. There is no live chat. I ring ph 1300555123 i get the voice that tells me to click 1, i do and nothing happens. I click 2 and nothing happens. I have rquested to do two files and here are some of the emails. PLEASE HELP MYOB390Views0likes3Comments