NotHappyJane
Contributing Cover User
Joined 12 years ago
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Re: AccountRight and MYOB Business outage
Good Afternoon to all the very fustrated MYOB users. Well, at leased on our side it is a good afternoon we just login at Sydney. MYOB went off air at 10pm on Wednesday 30Sep and now after 38 hours we are back on air for how long who knows. We have been using MYOB for the passed 20 years and over many years customer service and support has slipped into the minus region. We all understand that sofware or hardware glitches can happen - BUT NOT FOR A 38 HRS DOWN TIME. MYOB management wake up or you will loose your client to your opposition. It is now your responsibility and objective to provide better customer service.1.6KViews1like0CommentsRe: STP Phase2 Payroll Data missing
Thanks for your Resonse Princess_R As suggessted have up load back up Data. Unfortuanlly it did not resolve the issue. i.e Could not access Payroll data sent to the ATO via STP2. We than took the next step to "Set Up Single Touch Payroll Reporting". We than clicked throught to "Declaration Information" and the information displayed was not our Company Information but from a third person who help us some 6 Month ago to set up STP2. We contact the person in question, we than gave him permission to look up "Single Touch Payroll Reporting" and he informed us that could see all Payroll Data submitted to the ATO. He advised me of the following: His Company details should be there and need to be replaced with your company name contact details. We should contact MYOB Technical department as it is possible we have been blocked to access the Data. Lets see what my waiting time we have to contact MYOB technical Department.225Views0likes1CommentSTP Phase2 Payroll Data missing
Using AccountRight Version 2023.5.0 Used STP Phase 2 for the last 6 month with no problems. On the 6.07.2023 finalised EOFY 2023 and submitted to ATO and it was acceped. On the 7.07.2023 submitted our first payroll for EOFY 2024 and acceped by ATO. On the 8.07.2023 open my AccountRight file and we noticed that all our Payroll data file for EOFY 2023 & 2024 are missing and it requested to setup Single Touch Payroll Reporting. What action should we take to retrieve our Payroll Data. Your help and advise greatly appreciated.261Views0likes3Comments