Learoy
Experienced Cover User
Joined 12 years ago
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Re: Customer Refund
Hi Princess, Thank you for responding to my post. As I can't reach these old customers, I can't pay them the refund that is sitting in Returns & Credits. How do I remove them from there? Can I journal the refunds to an assett account or a liability account? Do I create another invoice for the same amount & apply the refund to this invoice? Regards, Lea.275Views0likes1CommentCustomer Refund
Hello All, We have a couple of old customers who have paid their invoices twice. The overpayment amount is sitting in Returns & Credits. I have been unable to contact the customers to pay them the refund. How do I remove them from the Returns & Credits? What account would I allocate this transactions to? Regards, LeaSolved299Views0likes3CommentsHow to get help from my.MYOB
I have two questions. I used to be able to search the "Knowledge Base" when I logged into my.MYOB.That doesn't appear to work anymore. All I see is "MYOB AE/AO support.How can we help you?" Which doesn't help. How do I get help from MYOB? How do I get help/instructions with Inventory regarding Consignment Stock as a Consignor? I have found an article posted by "Support Note Guy" back in 2016. This post has examples but there are no images. Is there any updated versions? What happened to all the instructions that used to be available? Is "Ask the Community" all that we can use? There is nothing wrong with that as I have found this area extremely helpful but it seems that MYOB is passing the buck. MYOB doesn't seem to provide much help anymore. Unless it is in a place that I don't know about. Thanking in advance for any assistance. Regards, LeaAnnual & Sick Leave
Could someone please clarify for me on the calculation for accrual on annual & sick leave for wages in Australia. I have currently set up in Account Right Plus the calculation for Holiday Leave Accrual at 7.6923% of Gross Hours and Sick Leave Accrual at 3.846% of Gross Hours. The Fair Work Information Statement allows for 10 days Personal Leave and 4 weeks Annual Leave. We work a 38 hour week and I have one employee who has used up all their available leave. I am trying to make sure that our system is calculating the correct amount of accrued time. Should the calculation for accrual time be 2.923 hours per Pay Period for Holiday Leave Accrual and Sick Leave Accrual at 1.462 hours per Pay Period. Because if they only work 30.4 hours a week they should only accrue leave for those hours which is why I have set up the system up as a percentage basis. Thanking you in advance, LearoySolved543Views0likes3CommentsRe: SMSF new Clearing House
Hi Doreen, I have tried to enter the details from the Lists and from the employees card file but keep getting the same problem. If the "Pay directly from AccountRight" is unticked, I can not enter the SMSF details. Please see the attached screen shots.856Views0likes2CommentsRe: SMSF new Clearing House
Hi Doreen, I have just tried to enter the new SMSF for our employee and I can enter all the information, but as soon as I untick the "Pay directly from AccountRight" all the information I just entered is lost. It appears that I have to leave"Pay directly from AccountRight" ticked. Which is not want I want to do. What should I try now? Regards Learoy Doreen_Pwrote: Hi, Learoy Thanks for your response. Using MYOB's clearing house is just an option. You can still use a different clearing house of your choice. However, in order to create a Self-Managed Super Fund within the system, you may need to sign up to Pay Super. In addition to that, without using the Pay Super service a Self-Managed Super Fund cannot be created as part of software limitation. If you will be using a different clearing house, make sure that when you create the Self-Managed Super Fund, please do not tick the box that says "Pay directly from AccountRight". Please let me know if you require any further assistance with this. Best regards, Doreen893Views0likes6Comments