ContributionsMost RecentMost LikesSolutionsRe: MYOB - Invoice LinkundefinedPayroll - STP I have processed a payroll dated 21/07/24 to 27/04/24, upon checking single touch payroll reporting it says it has been accepted by ATO but it has a zero balance - when I did my PAYG for July to ATO the amount showing as owing incorrect because of this; do I need to reverse the whole payroll and re-do? :) Carol Re: incorrect invoice sent to my customer Thankyou I have already sent all info to Andrew (NZ) and am working with him to try and get to the bottom of the issue. Re: MYOB - Invoice Link Jemar_C Yes it unreadable - but as I have not changed the invoice format for quite a few years I am not sure how your comment is helpful nor does it solve the problem. Re: MYOB - Invoice Link Sorry - did work out how to attach file MYOB - Invoice Link Twice in the last month I have had customers email me saying their invoice is un-readable: the only correct information on the invoice is our logo and business details - I have tried to attach a copy of the invoice to this question but "it is to large" needs to be under 1MB, so I have attached it if anyone can help me out it would be greatly appreciated - and NO it is not user error (MYOB's help lines go to answer) I wanted to print a copy of invoice - i clicked on the link and again hieroglyphics!! Cheers Re: incorrect invoice sent to my customer And its happened twice in the last month - unsure how a customer is supposed to read these invoice - a newer version of MYOB stuff up and PLEASE DONT SAY IT IS HOW I INPUT THE INFORMATION - THAT IS SUCH A BIG COP OUT!!! Gst HI Can some one please explain why both my gst collected and gst paid are both in the negative (always!!) giving the bad advice that I am due to get a refund which is definitely not the case. Cheers :) Carol Re: How does one enter part payments made to the ATO? Can you not create a BILL for ATO for the full amount, and then when you make part payments - match transaction to the original bill? Re: incorrect invoice sent to my customer This has happened to me twice, the repsonse from MYOB - check your details in business settings - as usual it is put back on the customer - even though nothing has changed at my end for years.