Kelly81
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Joined 12 years ago
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Re: AccountRight 2014.2 now available
Hello JasonHill EDIT: This link shows that it is what is recommended (and in fact there is no other way to delete a line) http://community.myob.com/t5/AccountRight-Idea-Exchange/Ability-to-Insert-Delete-rows-in-Spend-Receive-Money-and-General/idc-p/163710#M1287 Right, it seems, that on the enter purchases screen you must choose right click and then delete line on the line you want to delete NOT delete out the account number and expect that to work. The record journal screen still does not have the option to delete a line it only has the option to delete the entire journal so we are still forced to use the above method of deleting out the account number in order to remove an un-wanted line in journals. It is a very bad practice for users to have to do this and leads to allsorts of difficulties like I have struck today which left me unable to do anything more until I could contact live support - something I've only just had time to do. Please can you also get onto the development team about this. LIke I just said to Jon, it has been on the feature request list for a long time but becuase not many people have voted for it (probably because they haven't seen it) nothing has happened and is never likely to. It seriously is only approx a 2 minute job. I am a custom software developer myself so I know roughly how easy it is to do something. Jon and I spent probably nearly an hour on live chat only to find that this bad practice was not usable on this screen and that I should have been using delete line (which I never had looked for because of that post). If something doesn't work on one screen it seems to not work on another from my experience. Thank you.Re: AccountRight 2014.2 now available
Not a good look. I have a bug in 2014.2 and this is what live chat says.... On this support forum MYOB told us on two occasions within the past month / two that they had a heap more support people coming on board, well to me it doesn't appear to have happened. Even before I started using MYOB I had major problems contacting support to ask questions and they have only continued. Every time I have used live chat I have had to wait at least 30 minutes sometimes up to an hour. Ringing is a waste of time you just get placed in a queue and go no where. So, I'm sitting in the live chat queue and could be waiting hours by the look. The only reason I chose MYOB was because Xero does not offer the ability to have a local copy of your data and application. FYI - My dad looked at MYOB but saw a massive amount of people were unhappy with it so he went and brought something else. I'm just raising this so someone might maybe do something about support wait times. In 3 months time if I want support I'll have to pay the monthly subscription (6months free support with the license I brought) and like others I'm sure not keen on paying that if we don't get the service we are paying for. Sorry to sound annoyed but for a massive organisation this is rather unacceptable and this is a very fast way to lose customers to the likes of Xero and others.
