Bill and Lack of one stop support
As much as i like MYOB - the whole support thing is lacking especally for us ousdide of australia. Why is the product offered outside of Australia/NZ if they cant support the full product - tax files included - TFN etc My issue is that our file went 'read only' 29 Jan 2024, before our lastest bill was due on the 1st Feb 2024. Tried to find out why - unpaid bill!!! that was not due, even if paid on the correct day 3-5 day processing time. Other issues through Moca - cant help because they don't can only see a bill not paid (and not due) - not the reason resone why file read only, can't put me onto someone who can help. Asked for a contact number - provided with a toll free number even though explained outside Australia (in PNG) Wait time on phone is very expensive from overseas - no whatsapp number to ring to via the myob app. Cant in stall capture from PNG - off topic but assistance there either!!!!!81Views0likes0CommentsOne rentention bill for all the AR invoice under project
Hi, Currently when we process billing from project and release the AR invoice generated from billing process, then system is prodcuting one retainage invoice for each monthly project invoice.is there a way to get one retention bill ? I've also found a related post on Acumatica forum for this issue, but it;s mentioned that combining released retainage into 1 invoice is planned for further version of Acumatica. AIA retention billing | Community (acumatica.com) Thanks Pankaj477Views0likes2CommentsWe haven't received an emailed invoice for the last 4 months AND cannot download invoices either
For the last FOUR months we have not received an MYOB email invoice for one of our company accounts. There's no problem for the other account. We used to receive all invoices by email but this suddenly stopped for our main operating company four months ago. Each month we do not receive the emailed invoice I make numerous phone calls and emails. I ask for the issue to be escalated and resolved but each time I'm assured that "the problem has been fixed" -- and that I can download my invoices any time. I then receive an emailed invoice but ONLY after making a complaint. After not receiving the emailed invoice once again, tonight I tried instead to download the current invoice but as the screenshot below shows, I can't even download invoices from the My Account page - the download button becomes greyed out with a red non-access symbol. So MYOB itself cannot send or make its own invoices accessible to its client?! Will someone actually escalate this to a billing/accounts specialist who will contact me and finally fix this ongoing problem?Solved994Views0likes2Comments