Product Help & Ideas
MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserCommunity Groups
Accountants & Bookkeepers
Discuss the MYOB Partner program, MYOB Practice and Accountants Office/Enterprise with other professionals.
Students and Educators
Discuss MYOB software with other students and educators. Get everything you need for your MYOB learning journeyUpdates from MYOB
Software not running properly?
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.
New Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Saved payroll run to reflect change in timesheets
Any changes made to timesheet should be reflected even after saving the payroll run. Currently in MYOB AccountRight this feature is not available and in case of any new timesheets are entered after saving the payroll, the payroll does not refresh to reflect new/modified timesheets. Enhancing the software with this feature will allow to make any last-minute changes without having to start a new pay run. This will save time to reset and start again. Regards, Shilpee Surana
Annual leave suddenly depleting each payroll
From the first payroll of the calendar year, my staff member's annual leave has been depleting as the same number of hours as their base pay. The payslips are reflecting the correct base hourly payments but the annual leave has gone down each pay run, to now be in the negative for each paid employee. I have not changed any settings.. has anyone experienced this and know why this may be happening?
Lodging Support Request - category options changed
Hi Previously when lodging a support request via myaccount.myob.com, the drop-down category menu included options such as Sales, Purchases, Inventory, Payroll, etc., which allowed us to direct our query to the appropriate team. However, in the last couple of support requests (I believe since November 2025), these options have disappeared and have been replaced with only Account, Billing, Subscription, and Onboarding categories, which are not relevant to our query. Could you please advise how we can ensure that our query — for example, a Sales-related issue — is directed to the correct support team?
Duplicate entries in Bank feeds
Hi team, I have duplicate entries in both bank accounts (from different banks) in the bank feeds. Is anyone else having this issue? Aside from "hiding" the transactions, how can I make fix this? It's definitely not a bank thing, I've checked both banks' internet banking and there's definitely no duplicates in the actual accounts... TIA for any help you can provide! Cheers, Rebecca @ SASTA.
