Forum Discussion

Kinexus-May's avatar
Kinexus-May
Contributing Cover User
5 months ago
Solved

our Jan 24 MYOB tax invoice for monthly subscription showing zero charge

And most recently we only can access read only myob file, is there something wrong with it? we didn't receive any emails regarding failed credit card charge or any notices, please notify how we can ...
  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi Kinexus-May,

     

    I hope this message finds you well! I'm pleased to inform you that I've brought your concern to the relevant team, and we've successfully resolved the issue with your MYOB subscription. Everything should be working smoothly now. Please feel free to reach out if you encounter any issues. Our team is always here to help.

     

    Cheers,

    Princess

Kinexus-May's avatar
Kinexus-May
Contributing Cover User

Thanks Princess,

 

I can see our MYOB file is now fully accessed, very much appreciate for your help.

 

Kind regards,

 

May Zhang

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi Kinexus-May,

 

Thank you for your response. I'm glad to hear that your MYOB file is now fully accessible. Your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to start a new post. Our team is here to help.

 

Additionally, kindly change your username from your Community forum profile for security purposes. This can be done by going to your Community forum profile >> My settings >> Change username.

 

Cheers,

Princess

  • Kinexus-May's avatar
    Kinexus-May
    Contributing Cover User
    3 months ago

    Hi Princess,

     

    We're encountering the same issue as last time when we attempted to log into our account this morning. It appears that our subscription has expired, despite all monthly invoices being paid via direct debit. We contacted your accounts department, and they informed us that there are no outstanding invoices on our account. Could you please investigate what occurred with our account and provide guidance on how to prevent such problems in the future?

     

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 months ago

      Hi Kinexus-May,

       

      Thank you for your post.

       

      After reviewing your account, I can confirm that all monthly invoices have been successfully paid. However, there is an overdue invoice that requires your attention to prevent the cancellation of your main account. To reactivate your account, please settle the debt for the online invoice payments. Since we are unable to proceed with activating your account through this channel, I recommend contacting our virtual assistant, MOCA, on our website. Alternatively, you can submit a support request via myaccount.myob.com.

       

      Feel free to post again if you need further assistance.

       

      Cheers,

      Princess