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SallyC_1983's avatar
SallyC_1983
Contributing User
2 years ago
Solved

Unable to edit payment/billing details

I am trying to update our payment details for our MYOB subscription, however when I log in and go to 'View Payment Details' there is no option to edit.

 

I have tried following the online instructions step by step but to no avail - there is no way to change our payment method, it just lists the current payment details with no option to edit. Please assist asap.

  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi SallyC_1983 

     

    Thanks for your post. To update your payment profile/credit card details with MYOB, you do need to be the billing/subscription contact on the account. Once you are:

    1. Open My Account (myaccount.myob.com)
    2. Click View payment details to see the currently used billing details
    3. Click Edit
    4. Choose either Credit / debit card or Direct debit
    5. Enter in the requested details and click Save

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi SallyC_1983 

     

    Thanks for your post. To update your payment profile/credit card details with MYOB, you do need to be the billing/subscription contact on the account. Once you are:

    1. Open My Account (myaccount.myob.com)
    2. Click View payment details to see the currently used billing details
    3. Click Edit
    4. Choose either Credit / debit card or Direct debit
    5. Enter in the requested details and click Save
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