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ngallah's avatar
ngallah
Contributing Partner
11 months ago
Solved

Unable to Invite Online File User

Hi guys!

I have a problem with inviting an online company file user.

I have checked and followed all the forum steps but without success. All I get is the following message 

"This request could not be processed, please contact MYOB for assistance"

 

Could anyone help me please!!

 

I am really stuck

 

 

  • ngallah's avatar
    ngallah
    11 months ago

    Thank you Cel, I am unable to send you PM for some reason, can email you the details. my email is ngallah@gmail.com

    Celia_B wrote:

    Hi ngallah 

     

    Thank you so much for getting back to us and provide an update on the issue. 

     

    To furtherly assist you with this. Can you send me details on your account so I can investigate and look into this for you. 

     

    • Serial Number 
    • Business Name
    • First and Last Name 
    • Email address. 

    I'll wait for your response. 

     

    Kind Regards, 

    Cel

     

     

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    11 months ago

    Hi ngallah 

     

    Thank you for your post. 

     

    As for this matter, if you received this error message it seems that you don't have a permission to invite a user to use MYOB. Please ensure you are the administrator/owner of the subscription. You can check on this Help Article: Invite user to an online file. It contains additional information that you can use as a reference. 

     

    Let me know If you need assistance with this, I am happy to assist you further. 

     

    Best Regards, 

    Cel

     

    • ngallah's avatar
      ngallah
      Contributing Partner
      11 months ago

      Thanks for your reply mate.

      fortunately I am the only administrator and owner of the online file,  I can do all other administrative tasks like removing user etc but I just cannot invite new User.

      i managed to

      invite Practice User but inviting online file user I get an error.

      This is the firat time this is happening to me.

      Unfortumately even the live chat nowadays only ends up chatting with MOCA and no real person.

      calling myob from overseas is tricky so I am stuck

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        11 months ago

        Hi ngallah 

         

        Thank you so much for getting back to us and provide an update on the issue. 

         

        To furtherly assist you with this. Can you send me details on your account so I can investigate and look into this for you. 

         

        • Serial Number 
        • Business Name
        • First and Last Name 
        • Email address. 

        I'll wait for your response. 

         

        Kind Regards, 

        Cel