Forum Discussion

Loobylou100's avatar
Loobylou100
User
2 months ago

AXCELERATE AND MYOB ACCOUNTRIGHT

Hi  Is anyone using these two systems ? we have a problem when bringing in a refund related to using STRIPE. Its coming in and out again on our Eftpos Fcaility account. Our credit notes are working...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi Loobylou100,

 

Thank you for the post. I'm sorry to hear that you're experiencing this issue. You can contact Axcelerate support if you're having an issue by going to aXcelerate Support. 

 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Kind regards,

Sai

Loobylou100's avatar
Loobylou100
User
2 months ago

thanks Sai but they are NO HELP AT ALL !!!

 

I have had issues with it, since inception first week of December

 

As of 4 months later - I still have no fix from them - I can't do my EOFY (was due Dec 23) and I cannot reconcile 400 lines of bank entry nor do my monthly accounts.(oh and BAS due soon too)

 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Loobylou100,

    Thanks for your response. Upon replicating this issue, it seems that the problem stems from Axcelerate. If a transaction is appearing twice in a clearing account on MYOB but originates from a third party, it likely indicates a third-party issue. You can also submit a support request through their page. aXcelerate Support. 

    Feel free to post again, we're happy to help!

    Regards,
    Earl