Online invoice payment closes invoice

Hi TKWA 

Thanks for your post. Perhaps the following setting has been ticked? If you use bank feeds or import bank statements, you can set up MYOB to automatically reconcile your invoice payments to your bank feed to save time on admin. To do this, you need to select an account in MYOB to record online invoice payments:

1. Click your business name and choose Sales settings.
2. Click the Payments tab.
3. In the Invoice payments options section, click Edit preferences to open the Online payments settings page.

4. On the Online invoice payments tab, select the ledger account to record online invoice payments:
   

5. If you want to pass on the credit card fees for MasterCard, Visa and AMEX payments, select this option and choose the MYOB account for recording your online invoice payment fees and charges. Learn more about Customer surcharging for online payments.

6. Click Save.

This is how it usually works:

When a customer makes an online payment, it'll automatically be recorded into your MYOB business, and the associated invoice will be closed off. You'll also receive an email notification about the payment. All credit and debit card payments made on the same day will be grouped and deposited into the settlement account you nominated when you set up online invoice payments. BPAY payments will be individually deposited into that same account. Because the payments are automatically recorded in your MYOB business, when the bank transactions come into your software (either via bank feeds or an imported bank statement), those payments can be easily matched. Learn more about how matching works.