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SimRob's avatar
SimRob
User
2 years ago
Solved

Administrator having trouble giving access to an employee

Hi All

My boss who is also the administrator to our new MYOB is trying to give me access.  I can login and see access to our 2 businesses but i keep getting a message saying i dont have access.  It is doing our heads in.  What could be the missing link to why i cannot access, he has tried to give me access twice. 

  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi SimRob 

     

    Thanks for your post. I am happy to look into this for you. I can see that the email address you are using should have file user access to 2 files; serial number ending on 4381 and 3113. 

     

    Could you try a different browser or clearing the cache in Google Chrome and see if you have access now?

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi SimRob 

     

    Thanks for your post. I am happy to look into this for you. I can see that the email address you are using should have file user access to 2 files; serial number ending on 4381 and 3113. 

     

    Could you try a different browser or clearing the cache in Google Chrome and see if you have access now?

    • SimRob's avatar
      SimRob
      User
      2 years ago

      Perfect cleaning cookies cache has worked