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Inapickle's avatar
Inapickle
Contributing User
9 months ago

Can't login or create new user

One of our users can't login.  There is no business listed.  (This user has been logging in for years with no issues)

When I login using another user email and select 'users' the other user is no longer on the list.

When I try to add that user again, it says there is already a user using that email address.

I received one response from a moderator that didn't solve the problem and they have replied to my further query. 

All subsequent requests for assistance have received no response.

Waiting on hold for hours for help is not an option.

Somebody from MYOB PLEASE respond and fix this!

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Inapickle,

     

    Thank you for letting us know about your concern and welcome to Community Forum! My apologies for the inconvenience it may have caused, and I regret to know that you're having a challenge finding a resolution to this. I'm glad that I'll be the one who will assist you on this.  To further check, please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Your full name
    • Full name and email address of the user

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Inapickle,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai