ContributionsMost RecentMost LikesSolutionsRe: Confirming MYOB AccountEdge Pro V12 Hi kareeweber, To confirm your old AccountEdge file, you can use our self-service option to generate a confirmation code. For more details, check out this link. Regards, Sai Re: GL Ledger Summary & Detail Hi Clientservices1, The error message indicates that the reports you're trying to generate include periods from before your file's conversion month, before purged data, or before the current financial year. It doesn't retain detailed transactional data for these periods in the current file. If the data is from a pre-conversion period, it may be in your previous accounting software or manual records. For purged periods, review backup files saved before the purge. If you have a backup of the file from the relevant period, restoring it to a separate location can help you access the required reports. If you need further assistance, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Regards, Sai Re: Goods not yet received Hi nzradiators, To reflect that the items are not yet received in your system, you can record the purchase as a Bill or a Purchase Order rather than directly adjusting the inventory. Create a Purchase Order for the items from the supplier. This will not add the items to inventory until you convert the order to Bill after receiving them. When the items arrive, convert the Purchase Order to a Bill to reflect them in your inventory. You can refer to the detailed guide available at this link: Purchase orders. Regards, Sai Re: 2FA email delays Hi robs1, I'm sorry to hear that you're still experiencing the issue regarding the delays in receiving your 2FA emails. I can see that your account has been raised to our development team for further investigation. They are currently looking into the issue to ensure a swift resolution. In the meantime, for troubleshooting steps, please refer to this link: Getting help with two-factor authentication If the Security and Account section in your profile appears blank, this may indicate a display error or a possible syncing issue. Kindly try accessing it from a different device or browser. Regards, Sai Re: Invoicing only part of a Customer Order Hi Suzanne_H, It doesn't allow partial invoicing directly from a single sales order. If you want to invoice specific items, you can create separate orders for each part of the job. This way, you can invoice each order individually as needed. Regards, Sai Re: Desktop invoice template inexplicably changed after Online activity Hi jenny4, I'm sorry to hear that you're experiencing this issue. It seems the system is defaulting to the incorrect online invoice template, which is causing missing content in your emailed invoices. After recreating the online template, ensure the newly created online template is set as the default for emailing invoices. Also, avoid using the same name for both desktop and online templates. Give each template a unique name to help differentiate them. Regards, Sai Re: Is SMS Message Customization possible? Hi ChloeX, The SMS feature doesn't allow customisable messages when sending invoices. The system uses a default template that includes a link to the invoice but doesn't offer the flexibility to add custom text, such as "your order is ready for pick up." For more detailed information, please refer to this link: Email, SMS or print sales Regards, Sai Re: Emailing invoices Hi NMackin, When sending invoices or statements, you can easily update the recipient's email address. In the email field, simply delete the existing email address and type in the new one you'd like to use. Once you've entered the desired email address, you can proceed to send the document as usual. After doing so, you may see a message that says, 'The email address is different from that stored in the card file. Would you like to update the card file?' Just click No to proceed without updating the card file. Regards, Sai Re: Personal usage Hi mickdunndee, To ensure you get the best solution tailored to your specific needs, I recommend reaching out to our Sales Support team. They can guide you through the features and help you select the option that fits your business perfectly. You can contact them through this link. Regards, Sai Re: Emailing invoices Hi NMackin, As one of our moderators mentioned, when emailing invoices and statements, you can type the additional email addresses in the email address field, separating them with a semicolon. Additionally, to have these email addresses appear automatically in the "To be Emailed" window, you can add the email addresses directly in the customer or supplier card. Regards, Sai