Isaiah_C
MYOB Moderator
Joined 2 years ago
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Re: Asking for plan upgrade
Hi janeflorist, On your current subscription, you can only process payroll for up to 4 employees per month. For example, if you have already processed payroll for 4 employees prior to the current pay run, and now you are trying to process payroll for another 3 different employees, the system will count these additional employees as the 5th, 6th, and 7th employees. This is why you are seeing the warning message. To avoid this, you would need to either stay within the 4-employee limit or consider upgrading your subscription to accommodate more employees. Regards, Sai7Views0likes2CommentsRe: Automated Backup to on prem
Hi Andrew_GF, In the cloud, your files are backed up weekly. If you'd like to create a backup on your end, you can do so by adjusting the settings in AccountRight. Simply go to Setup > Preferences > Security and check the box that says Prompt for data backup when closing. This will ensure you're reminded to back up your data regularly. Regards, Sai3Views0likes0CommentsRe: Negative sales and COGS in Analyse Sales Report
Hi ALCaccounts, I'm sorry to hear that you're experiencing this issue again. To better assist you with running a script, please reach out to our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount. Regards, SaiRe: Super paid twice
Hi finance12, Just a heads up: once a pay super transaction is authorised, even if you reverse it, the payment will still go through. To actually stop the payment, you'll need to contact your bank directly. If you want to address the first incorrect payment, you can reach out to the super fund to request a refund, or you can adjust the superannuation guarantee amount in the next pay run. If you need any more help, please reach out to our live chat agents through our virtual assistant MOCA or submit a support request via MyAccount. Regards, Sai13Views1like0CommentsRe: Bank Reconciliation Balances change after reconciliation
Hi LForeman, I see that after successfully reconciling for August, the balances seem to have changed after reconciling September. This issue could potentially be caused by adjustments or transactions that have been backdated or entered incorrectly after the August reconciliation. Here's a link to a detailed guide on resolving out-of-balance bank reconciliations. It provides step-by-step instructions to help troubleshoot and fix the reconciliation issues. Regards, Sai7Views0likes0Comments