Isaiah_C
MYOB Moderator
Joined 3 years ago
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Re: Depreciation and Amortisation rate calculation
Hi Sister123, Thanks for your question. There isn’t one standard rate for all building fit-outs or equipment. The rate depends on the asset’s useful life and the depreciation or amortisation method used. Building fit-outs and other equipment are generally tangible assets, so they’re usually depreciated rather than amortised. For tax purposes, building fit-outs may also fall under capital works rules, which can be written off over a longer period than other depreciating assets. You can check these guides for more information: Depreciation and accounting: a complete guide for small businesses What is amortisation and how does it work? For the correct rate and tax treatment for your specific fit-out or equipment, we recommend checking with your accountant or registered tax adviser, as we can’t provide tax advice. Regards, Sai0Views0likes0CommentsRe: AccountRight PC Edition 2026.6 MSI
Hi The_Doc, Thanks for checking this. There won’t be an AccountRight 2026.6 MSI installer for online company files. From version 2026.6, the MSI installer is for offline files only. To keep accessing an online company file, please install AccountRight PC Edition 2026.6 instead. The PC Edition now includes the -allusers option, allowing it to be installed for all users in a managed environment, so an MSI installer isn’t required for this setup. For more information, see our AccountRight release update. Regards, Sai12Views0likes0CommentsRe: MYOB Accountright Certificate error
Hi Suzi_Byrom, Thanks for sharing the screenshots of the error. I’m sorry this has meant you’ve had to cancel and redo your payroll run. You may be experiencing this because of the outage that occurred. The issue has now been resolved, so please try recording the payroll run again. If you’re still seeing the error, please work through the troubleshooting steps in Unable to connect. If you’re still having trouble after that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into it. Regards, Sai2Views0likes0CommentsRe: How to finalise a resigned worker in STP while still receiving workers compensation payments?
Hi Tanialmm, Thanks for explaining this. I understand you’re trying to finalise a worker who has resigned but is still receiving workers’ compensation payments. As the correct treatment can depend on the details of the claim and how the payments need to be reported, we recommend checking with your accountant before finalising the worker in MYOB. They can confirm the correct accounting and STP treatment, including whether any adjustments are required. Regards, Sai4Views0likes0CommentsRe: STP Report Gross not matching Payroll Reports
Hi GtonCloud, I understand you need this sorted urgently. If the Payroll Activity and Payroll Register reports are correct but the EOFY Finalisation report is showing the same employee twice, the STP report can't be manually edited or deleted. It is generated from the employee and payroll data. Please check whether there is a duplicate employee record or employment ID, and also compare the employee's gross amount with any allowances or PAYG-exempt payments that may be listed separately in the finalisation report. If everything is correct in the payroll reports and the employee is still duplicated in STP, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into this. Regards, Sai1View0likes0CommentsRe: Unable to add user that was previously deleted
Hi AprilLeard1, Thanks for explaining this. The email address is likely still linked to an existing or inactive user record, even though it no longer appears in the active user list. Could the Account Owner or Administrator please go to the user access area, select the Status filter, and show all user statuses? If your email address appears there, they can use the three-dot menu next to your name and select Re-invite. If the record is listed as an invitation that was cancelled, they may need to remove that record first and then create the user again with the correct access type. If the email still cannot be re-invited, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and ask them to further look into the existing user record so the invitation can be sent again. Regards, Sai0Views0likes0CommentsRe: no undeposited funds prepare bank deposit feature in MYOB Business
Hi Polly_Templeton, I understand it’s not ideal having to use the browser when you normally work in AccountRight desktop. The login issue affecting AccountRight desktop has now been resolved, so you should be able to log back in and continue working on your file there. The Prepare Bank Deposit feature is available in the desktop version. If you do need to work in the browser, you can use Accounting > Create general journal. Select the Undeposited Funds account and record the required transfer money transactions to move the total from Undeposited Funds to your bank account. This will allow the combined amount to be matched with the bank feed. You can also view the entries via Accounting > General Journals. More information is available here: General journals. Regards, Sai2Views0likes0CommentsRe: Cancel a subscription
Hi carina1610, I’m sorry you’ve had to spend so much time trying to reach us and haven’t received a callback. I can see that you already have a support case lodged regarding the cancellation and invoice, so there’s no need to submit another case. Our support team is currently experiencing a high volume of requests, which means responses are taking longer than usual. The team will review your case and assist you as soon as someone becomes available. Thanks for your patience and understanding while we work through the queue. Regards, Sai9Views0likes0CommentsRe: MYOB Accountright Certificate error
Hi Everyone, Thanks for letting us know about this. We’re currently investigating an issue affecting sign-in to AccountRight through the desktop app. While we work on this, you may be able to access your product by signing in through your browser. We’re sorry for the inconvenience and are working to restore access as soon as possible. We’ll post further updates on our Status Hub. Thanks for your patience. Regards, Sai168Views0likes0Comments