Isaiah_C
MYOB Moderator
Joined 3 years ago
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Re: Importing website sales
Hi JaneA2013, I’m sorry you’re running into this. AccountRight needs the Card ID in the import file to match a customer card exactly, so it can reject the import when the ID is missing or doesn’t match. For new website customers, create the customer card first, assign a unique Card ID, and add that same ID to the sales import file. For genuine one-off sales where you don’t need separate customer records, you could create a generic card such as “Website Sales” and import those sales against its Card ID. For existing customers, check that the Card ID in the website export matches the Card ID in AccountRight exactly, with no extra spaces or formatting changes. Also check that the Card ID column is mapped to Card ID during the import. Regards, Sai4Views0likes0CommentsRe: SICK LEAVE ACCRUALS
Hi q_man_snowflake, I’ve followed up with the Case Team regarding your case support. Just a heads-up that they’re currently working through a backlog, so it may take a little longer than usual to receive an update. Thanks for your patience and understanding. Regards, Sai6Views1like1CommentRe: Attachments not showing in Bank Register
Hi Smarthomes, I’m sorry to hear that most attachments aren’t showing in the Bank Register for both Pay Bills and Spend Money transactions. It sounds like they’re still available in the Purchase Register, but having to check there each time is a real hassle. As a first step, try clearing the AccountRight cache, then reopen the file and check the Bank Register again. If they’re still missing, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can check and investigate further. Regards, Sai4Views0likes0CommentsRe: Urgent Request - Database Script Fix from MYOB
Hi Khayyam, Thanks for letting us know. Glad to hear it’s fixed. This particular error can only be fixed by running a database script on MYOB’s end. As the script needs to be applied directly to the database, it isn’t something that can be run from your side. If the error comes up again, please reach out to our support team so we can check and investigate it further. Regards, Sai2Views0likes0CommentsRe: Capture invoice
Hi CraigD1, Sorry you’re having trouble capturing the invoice. If you’re using the old MYOB Capture app, you’ll need to move to MYOB Assist. Assist lets you capture receipts and supplier invoices from your phone, and sends them to your file’s In Tray. If you’re already using Assist, please make sure it’s updated to the latest version, then sign out and back in using the email address that has access to the file. You can also check that the app has permission to use your phone’s camera. If it still won’t capture or upload the invoice, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can check and investigate this further. Regards, Sai11Views0likes2CommentsRe: How do I turn off online payments
Hi WhitmanHolmes, Thanks for sharing this feedback. We understand why you’d want to completely switch off online payments, including for invoices sent before the setting was changed. Turning off online payments under Setup > Preferences only changes the default for newly created invoices. Existing invoices need to be edited and resent to remove the online payment option. You can submit this idea, and vote on it, through the MYOB AccountRight Ideas Exchange. Regards, Sai4Views0likes0CommentsRe: Overcharged subscription Fee
Hi Glittler, I’m sorry this has continued for so long, especially with the repeated double charges. I’ve followed up your case with our relevant team, and they’re still investigating it. They’re currently double-checking the disputed months and refund details to make sure everything is reviewed correctly. We appreciate your patience while this is being looked into and will provide an update as soon as we have further information. Regards, Sai9Views0likes0CommentsRe: Can't open online company file from this afternoon
Hi Song, Sorry you’ve had to deal with this, especially after waiting on the phone. It looks like the upgrade from AccountRight 2026.6 to 2026.7 hasn’t completed properly, which is why the file keeps showing as 2026.6 and prompting you to upgrade again. This type of issue may require our technical team to investigate the company file further. As a first step, please try uninstalling and reinstalling the latest version of AccountRight, then restart your computer and try opening the file again. If the upgrade message still appears, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate further. Regards, Sai27Views0likes1CommentRe: Spliting deposit multiple ways
Hi MLG1, Sorry for the confusion here. If your customer has made one payment that needs to be split across several unpaid invoices, record the full payment against one of the open invoices first. If this creates an overpayment, MYOB Business will automatically create a customer credit for the extra amount. You can then go to Sales > Sales returns and credits, select the credit and choose Apply. Enter the amount you want to apply against each of the customer’s unpaid invoices, then click Record. Any remaining credit can be applied to another invoice later or refunded to the customer. This process applies to invoices for the same customer. If the payment was entered incorrectly rather than being an overpayment, delete the payment and record it again. For more information, see Customer overpayments. Regards, Sai10Views0likes0CommentsRe: Time Billing
Hi LouD, I'm sorry you’ve run into this. It sounds like the user invitation has been accepted, but the empty dashboard is expected in this setup. The Time Billing role doesn’t provide a normal browser dashboard. Time Billing is an AccountRight desktop feature, so the employee needs to open the company file in the AccountRight desktop app rather than using the web dashboard. Please check the following in the company file: Go to Setup > User Access, select the employee’s login and give them access to the required Time Billing functions. Have the employee open the file in the AccountRight desktop app and use Time Billing > Enter Activity Slip to enter their hours and select the relevant job. You don’t need to prepare Time Billing invoices. The entries can be kept for job costing and reporting only. At this stage, AccountRight doesn’t have a separate employee timesheet screen that allows users to enter hours against jobs without using activity slips. If the Time Billing options still don’t appear in the desktop app after checking the permissions, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into this. Regards, Sai18Views1like0Comments