Isaiah_C
MYOB Moderator
Joined 3 years ago
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Re: Newcastle Permanent Bank Feeds are they delayed
Hi CalcWomen, Thanks for checking those steps already. Since you've already tried Get Bank Transactions and it shows the feed has updated, the next thing to check is the filters in your bank feed. Sometimes the Account, Display Transactions, or Search filters can make it look like new transactions are missing when they're actually just hidden. Please open your bank feed and review those filters first to make sure you're seeing the latest transactions from Newcastle Permanent. If the transactions are still missing after checking the filters, it's best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look from their end. Regards, Sai0Views0likes0CommentsRe: Supplier Card Has gone missing
Hi Avisha23, That definitely doesn’t sound right. If the supplier card and all the old purchases/payments have disappeared together, there’s a good chance the data hasn’t actually been deleted. Sometimes the supplier card name/details get changed or blanked out, which can make it look like the whole card and history are gone. A couple of things worth checking: See if you can find any old transaction for that supplier in reports or the Audit Trail/Security report. If you do find one, open it and check whether the supplier name field is blank or has been changed. If that’s what’s happened, putting the supplier name back can bring the card and its transaction history back into view. If you can’t find anything at all, I’d recommend jumping onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can check the file more closely, because there are cases where missing historical records need technical investigation. Regards, SaiRe: Enhancement Request: Auto-populate Supplier Default Expense Account when creating Spend Money transactions from In Tray
Hi J-o-n-a-t-h-a-n, Thanks for sharing this idea. I can see why having the supplier’s default expense account auto-populate here would make things quicker. For enhancement requests like this, the best place to submit them is our AccountRight Ideas Exchange here: MYOB AccountRight Ideas Exchange. That way, the product team can review it there, and other users can vote on it as well. Regards, Sai5Views0likes0CommentsRe: 2FA and changing to new phone ( old phone not available)
Hi 1976REM, Thanks for sticking with this. I can see this has been a rough experience. Because you no longer have access to your old phone, this isn’t something we can fix here in the thread. Our Support team will need to step in and help you with the next steps to get this resolved. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. Regards, Sai3Views0likes2CommentsRe: Overcharged subscription Fee
Hi Glittler, Thanks for following up, and I’m sorry for the delay here. We’ve followed this up with our Billing team, and they’re now checking on the account and the cases you mentioned. They’ll get back to you as soon as possible once they have an update. We understand your concern, and we really appreciate your patience while this is being looked into. Regards, Sai7Views0likes0CommentsRe: Set up Pay Super today — it only takes a couple of minutes
Hi mky2004, Thanks for letting us know. Please try changing the mobile number in the Pay Super settings to a different number first and save it, then change it back to the original mobile number and save again. This usually triggers the verification email to be sent. Regards, Sai11Views0likes0CommentsRe: Stock level goes from 60 to 0 on it's own
Hi Resimax, I can see why you'd be concerned about that, especially after using MYOB for so long. If your stocktake showed 60 units on 30/6 and there haven’t been any stock movements since, that definitely doesn’t look right. Given your experience, you’ve probably already ruled out the obvious. As a first check, I’d look at the item’s transaction history and item register from 30/6 onward to see whether a stock adjustment, sale, build, transfer, or location change has been recorded against that item. If nothing shows there and the balance has still dropped to zero, this is one our support team will need to investigate further at file level. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. Regards, SaiRe: STP wrong bank account recorded
Hi joannegail, I can see why this would be confusing, especially when the super payment has gone through but the bank account recorded in MYOB doesn’t line up with what you’re seeing in bank feeds. We do have a similar post here that should help with this: Incorrect bank account used when processing a super payt. If the STP status is still showing as unknown after checking that post, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look at the payment record in your file. Regards, Sai2Views0likes0CommentsRe: Contact phone number for MYOB
Hi Tinks1, I can see how disappointing this has been. You can contact them here: Contact the Sales Team | MYOB. Since you’ve already been waiting two weeks, it’s worth mentioning that you’re trying to get MYOB Payroll added to your existing account and haven’t heard back yet. Thanks for your patience. Regards, Sai6Views0likes0CommentsRe: Log In Issues
Hi Merryn11, Thanks for getting in touch, and I’m sorry this has been causing so much disruption. What you’re seeing is related to the newer AccountRight sign-in experience. With single sign-on, AccountRight now uses one sign-in session per browser/device, so if you open another company file using a different MYOB email address, it can sign you out of the first file. If you need both files open at the same time, the main workarounds are: use the same MYOB email address for both company files, as long as that email has access to both files or use separate browser/Windows sessions or separate devices for each login. If one of the email addresses doesn’t currently have access to both files, the file owner or admin can invite that email to the other company file so you can sign in under one login instead. Regards, Sai3Views0likes0Comments