Isaiah_C
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Re: Bank Rec – Supplier Payment via ABA not appearing in Match (Find)
Hi Fabulous_WM, Thanks again for all the detail you’ve provided, you’ve done all the right checks on your side. At this point, because the payment is sitting in the Electronic Clearing account but not flowing through to the bank account in the file, we really need to jump into the actual company file with you to see exactly what’s happened (including the electronic payment history, any prior reconciliations, and whether there are any older electronic payment batches affecting things). Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. Regards, Sai0Views0likes0CommentsRe: Changing from Full to Part time and Leave accrued
Hi ED1404, Good question and you’re absolutely right to think about this before you change their hours. In MYOB, the annual leave balance is actually stored in weeks, not hours, so when you change the Hours worked per week on the Standard pay tab, their balance in weeks carries over and isn’t wiped or paid out automatically. What does change is the hours that those weeks are worth, because the employee’s “Definition of a week” updates to match their new part-time hours. So, if you change them from 40 hours per week down to a lower number of hours, the weeks of leave will stay the same, but when you look at the balance in hours it will look different. If you want them to effectively keep a specific number of hours of leave (rather than just the same number of weeks), you’ll need to do a one‑off leave adjustment after you’ve updated their hours. Here’s the usual process: First, change their Hours worked per week and work pattern on the Standard pay tab. Go to Payroll > Employees > [Employee] > Leave tab > Annual holidays > Opening leave balance. Use Opening leave balance to increase or decrease their weeks of leave so that the total hours look right for their new “Definition of a week”. Run the Leave balances report to double‑check everything looks as expected. You can also refer them to this help article which goes through updating leave balances in more detail: Updating leave balances – MYOB Business. Regards, Sai1View0likes0CommentsRe: Unpaid Bills Report - MYOB Business Online
Hi KateB25, Thanks for reaching out and for the details about the error. That “Failed to load the report” message can sometimes pop up if the report is trying to pull too much data at once. First up, can you try narrowing the Unpaid Bills report date range (for example, just this month or this quarter instead of a full year) and see if it loads? If it’s still failing, jump into your chart of accounts and check the setup: Go to Accounting > Categories (Chart of accounts). Look for any accounts that are set up as detail accounts under another header account when they shouldn’t be. If you spot anything off, update those accounts so they’re linked to the correct header account, then save. Next, it’s worth refreshing your report settings: In MYOB Business, click Settings (⚙️). Click Report settings. Click Save, then Save again to refresh the settings. If after all that the Unpaid Bills report still won’t load, we’ll need to take a closer look on our end. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can run a specific script over your file to fix the underlying issue. Regards, Sai0Views0likes0CommentsRe: Duplicate pay transaction after reversal
Hi ld71, First up, absolutely no judgement. Payroll + late nights is a brutal combo and what you’ve described is a really easy mistake to make. You’ve actually done a great job already by checking with the ATO, running the reversal and STP update, and confirming your reports and the actual bank payment are now correct. From what you’ve said, it sounds like: Pay 627 is the original pay that you later reversed The reversal has put things right in MYOB and STP Pay 628 is the pay that relates to the actual amount that left the bank When you’re in Bank transactions, you’ll want to: Click on the bank payment for that pay date. Check the details of pay refs 627 and 628. The one that’s not reversed and shows the correct net pay that left your bank is the one to match to the bank line (this will usually be 628 based on what you’ve described). Don’t match the reversed pay (627) to the bank transaction, that one belongs with its reversal, and together they should just net to zero inside MYOB. Once you’ve matched the correct pay to the bank transaction, the original pay and its reversal (including 627) are just there to show the history; as long as they net to zero and your reports and STP are right, you don’t need to do anything further with 627 for the bank payment itself. Regards, Sai2Views0likes0CommentsRe: Superannuation - Salary Sacrifice
Hi 1912Merry, You’re right, those negative salary sacrifice lines in Pay Superannuation can look a bit confusing. At the moment there isn’t a way in AccountRight to remove or hide those negative lines from that window. They’re showing because of how the earlier pay was originally set up and then corrected. Since you’ve already fixed the setup going forward and you’re not worried about the overpayment to the employee, you can go ahead and process the correct super from here. The negatives themselves can’t be cleared off that screen, but they won’t stop you from paying and reporting the correct super to the ATO. You’re definitely not the only one who’s asked for a way to tidy that up, so one of our users has added an idea on our Ideas Board to have an option to hide those negative lines. You can check it out and add your vote/comment here: Hide negatives on Pay Superannuation window | MYOB Community. Regards, Sai2Views0likes0CommentsRe: STP report after payrun completed
Hi heidi84, The good news is, you still don’t need to lodge those first two pay runs separately. In MYOB Business, STP also works on year‑to‑date (YTD) totals, so once STP is set up, the first successful STP submission for this payroll year (your 3rd pay run) sends the YTD figures for all pays in that year to the ATO, including those first two runs, as long as they’re recorded in the same file and payroll year. To double‑check in MYOB Business: Go to Payroll > Single Touch Payroll reporting. Make sure you’re on the correct Payroll year at the top. Open the latest Accepted STP submission. Check the YTD amounts on the right for each employee and confirm they include all 3 pay runs. If the YTD figures are short, you can: Go back to Payroll > Single Touch Payroll reporting, Click Send update event, Select the affected employees (or all, if you’re not sure) and submit. This pushes the correct YTD totals to the ATO without re‑doing the pays. The only exception is if those two pays are from a previous payroll year before STP was turned on. The ATO won’t accept those via STP and your tax/BAS agent or the ATO can help with how to report those manually instead. Regards, Sai2Views0likes0CommentsRe: Bank Rec – Supplier Payment via ABA not appearing in Match (Find)
Hi Fabulous_WM, In AccountRight desktop, when you pay suppliers via EFT/ABA, the software creates one combined “Electronic Payment” for the total of the ABA batch against your bank account, and the individual supplier payments sit in the electronic clearing account. That means on the Bank Reconciliation screen you’ll only be able to match the single electronic payment batch, not each supplier payment line by line. If the transaction you’re expecting isn’t appearing when you click Find, it’s usually one of these: The electronic payment has already been reconciled in a previous bank rec, so there’s nothing left for MYOB to match to this statement line. The wrong bank account is selected at the top of the Bank Reconciliation window. The date or amount on the bank statement doesn’t line up with the electronic payment’s date/amount in AccountRight (or it’s outside the statement date you’re reconciling to). The payment wasn’t actually processed via Process Electronic Payments (for example it was recorded as a straight Spend Money or Pay Bills directly from the bank account), so you might be looking for the wrong type of transaction. A quick way to track it down is: Go to Banking > Find Transactions > Card and search by the supplier and approximate date. Open the payment and check how it was recorded (Pay Bills / Spend Money / Electronic Payment) and which bank account it was paid from. Then go back to Banking > Reconcile Accounts, choose that same bank account, and look for the electronic payment batch (one line for the ABA total) to match to your bank statement. Regards, Sai5Views0likes2CommentsRe: Recurring Transactions
Hi Sjacob, Thanks for calling this out. I know it’s a pain having to scroll through 200+ recurring invoices just to find one. The good news is there’s now a search option for recurring transactions in the browser. Here’s how you can get to it: Go to Banking > Recurring transactions Choose the transaction type (e.g. Sales) Use the Search field to type the customer or transaction name That should make it much quicker to track down the recurring invoice you need, without having to scroll through the whole list every time. Regards, Sai1View0likes0CommentsRe: Online payments - Customise invoice
Hi JCAM, Once Online Payments is turned on, you don’t need to add the Pay now/QR code to the AccountRight form yourself. The system automatically: Adds a Pay now button to the online invoice Adds a QR code when you print or download the invoice as a PDF, so customers can scan it and pay online. The custom template you set up in the browser doesn’t sync to AccountRight, browser uses “sales templates”, AccountRight desktop uses separate “forms”. In AccountRight you just need to: Go Sales > Print/Email Invoices > Advanced Filters. Pick the correct Sales Type and choose your preferred Selected Form for Sale. From there, when you print/download that invoice, the QR and online payment options will appear for the customer automatically. Regards, Sai4Views0likes0CommentsRe: STP help
Hi Frank_4810, That one actually lines up with update events. Good spotting! What you're seeing there (all the STP reports showing $0 but still "Accepted") is because those were sent as update events. Update events don't carry the actual pay values, they just send the latest year-to-date totals, and if there's nothing new or they were triggered in a certain way, they can show up as nil like in your screenshot. Regards, Sai12Views0likes0Comments