Isaiah_C
MYOB Moderator
Joined 3 years ago
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Re: GST on Dashboard
Hi go2bookkeeper, Thanks for letting us know. I understand that the GST Collected figure is showing for both GST Collected and GST Paid on your dashboard, even though your BAS and general ledger reports are correct. If you’ve already tried the troubleshooting suggestions and the issue is still occurring, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate this further with you. Regards, Sai1View0likes0CommentsRe: MyTrucking: Integration with Third Party App
Hi AEH2, Thanks for the update. It’s good to hear you found the issue with the invoices coming through as Item instead of Service, and that creating a new invoice template has resolved it. As MyTrucking sends the invoice information to MYOB through an API, the invoice is created automatically in MYOB and then remains there for you to review and finalise. For the notification you’re asking about, I’d recommend checking with MyTrucking first to see whether they have an alert or report for invoices successfully sent to MYOB. Regards, Sai2Views0likes0CommentsRe: Incorrect Due Date Displayed on COD Supplier Bills
Hi APMMichelle, I’m sorry this caused a payment to be missed. I’ve reviewed the screenshot, and it shows the bill was entered with an issue date of 04/09/2026 but a due date of 04/10/2026, even though the supplier invoice says C.O.D. This is a known limitation with C.O.D. payment terms in the browser version of MYOB Business. Because C.O.D. doesn’t provide a specific date for MYOB to calculate, the bill can fall back to the default payment terms set in the file. In this case, it appears the default is 30 days from the invoice date. You can check this under Settings > Sales settings > Payments. However, there isn’t currently a setting to make uploaded C.O.D. supplier invoices automatically use the invoice date as their due date, and supplier-specific payment terms can’t be saved in the supplier card in MYOB Business. For now, we recommend checking the due date when reviewing uploaded bills and changing it to the invoice date before saving the bill. If this is happening even when the correct due date is shown on the uploaded invoice, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can review the specific bill and file settings. Regards, SaiRe: Our balance sheet doesn't balance!
Hi KiwiDK, Thanks for reaching out. I can’t see an attachment included with your message. I understand why the $910 difference between the 30 September 2024 Total Equity of $156,538.36 and the 1 October 2024 Retained Earnings of $157,448.36 is concerning, especially as it has carried into the current year. Because you’re reporting on a cash basis, the Balance Sheet may not always present equity in the same way as an accrual-based report. However, because the difference begins exactly after year-end, it’s worth checking the financial-year rollover rather than assuming it’s simply a reporting difference. Before making any adjustments, please: Confirm that both reports use the same accounting basis, date settings and filters. Check that the file has been rolled over to the correct financial year. Run the General Ledger detail for Retained Earnings, Current Year Earnings and Historical Balancing around 30 September and 1 October 2024. Look for the system-generated year-end entry and check whether the amount transferred agrees with the 30 September Total Equity figure. Take a backup before making any changes. I wouldn’t recommend posting a one-sided journal to Retained Earnings, Bank Fees or another account just to make the reports balance. That could affect later reporting and future year-end rollovers. If the difference remains after these checks, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate whether this is a file or year-end rollover issue and advise on the appropriate correction. It may also be worth having your accountant review the reports before any journal is posted, particularly if the 2024 accounts have already been finalised. Regards, Sai1View0likes0CommentsRe: Sub - Contractor & Child Support
Hi MBG, Thanks for reaching out. No need to apologise, this is a valid question. It isn’t necessarily as simple as adding a “child support” line to the subcontractor’s invoice. The correct treatment depends on the exact notice you received and whether the payment is being made as wages, salary or a contract payment. As this can depend on the type of payment and the notice you’ve received, we recommend checking with Fair Work or the ATO before withholding anything. Regards, Sai15Views0likes2CommentsRe: Emailing and Link Trouble
Hi kermie, Sorry to hear you’re having trouble emailing your invoices, orders and quotes. As the emails aren’t appearing in Sent Emails, it may be an issue with the form or with AccountRight’s emailing service rather than the customer’s email address. As a first test, try sending an invoice to yourself using one of the standard MYOB forms. If that works, the customised form may be corrupted, or its name may contain characters that AccountRight doesn’t support. You can also try renaming the form and testing again. For the invoices where customers can’t open the online invoice link, check Setup > Preferences > Emailing and select Include a link to online invoice and attach a PDF. Then send a test invoice to yourself to confirm the PDF is attached. If the standard form also fails, particularly for quotes and orders, this may be a current AccountRight emailing issue. As a workaround, turn off online emailing and send the transaction through Outlook instead. If you use Outlook, AccountRight works with Classic Outlook rather than New Outlook. You can find more information here: Set up AccountRight to send emails If the problem continues, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can further check on this. Regards, Sai7Views0likes0CommentsRe: Problem Setting up Amex Bank Feed
Hi bennyi, I’m sorry to hear you haven’t received an update on your two open service tickets. We don’t have a set response time at the moment, and we’re currently experiencing a high volume of requests, so there may be some delays. Our team will assist you as soon as someone is available. Thanks for your patience and understanding. Regards, Sai3Views0likes0CommentsRe: Timesheet entry
Hi TanyaBennett, I’m sorry to hear that the base hourly hours are changing when you move through to the calculation section. From what you’ve described, the 80 base-hourly hours entered on the timesheet are increasing to 144, while the time-and-a-half and double-time hours are coming through correctly. One thing to check is the employee’s standard pay settings. If standard base-hourly hours are entered there, they may be getting added to the hours from the timesheet. It’s also worth checking that there isn’t another timesheet or pay item contributing base hours in this pay run. Could you review those settings, recalculate the pay run, and check whether the base hourly returns to 80 hours? If it still shows 144, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can further check this. Regards, Sai7Views0likes0CommentsRe: MYOB New Employee Onboarding - Default Superfund not set up error message
Hi HarleyS, Thanks for confirming that Media Super Accumulation is set up as an APRA fund, and that updating the record hasn’t cleared the message. I’m sorry this is getting in the way of adding new employees. The current workaround is to create a new record for Media Super Accumulation and set that as your default super fund. Creating the new record won’t change any super payments already processed against the existing record, so I’d leave the original record in place rather than deleting it. You’ll just need to use the new record for new employees going forward. I appreciate that this isn’t ideal, but it should clear the unnecessary message during onboarding. Regards, Sai10Views0likes1CommentRe: Automatic scheduled reports
Hi Lib, I can see why a weekly email with your outstanding invoices would be useful, especially for keeping on top of follow-ups. MYOB doesn’t have a built-in option to schedule a report and email it automatically. The developer account option suggested by the AI would be a custom workaround, rather than something you need for MYOB’s standard reporting. For now, the outstanding or unpaid invoices report would need to be run and exported manually each week. I’d recommend adding your feedback to the MYOB AccountRight Ideas Exchange | MYOB Community so it can be considered for a future update. Thanks for taking the time to suggest it. Regards, Sai5Views0likes0Comments