Isaiah_C
MYOB Moderator
Joined 2 years ago
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Re: Super payments - SMS to international mobile numbers?
Hi AK93, Great question! MYOB does require SMS codes for authorising super payments and other key transactions, and these codes can only be sent to Australian mobile numbers. This could be a challenge for an NZ-based finance team if they don't have access to an Australian number for authorisation. Regards, Sai6Views0likes1CommentRe: some expense accounts were not included in "total general expense" in P&L report
Hi sharoncai, Since you've already set it up as a detail account and you're still seeing this issue, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can double-check everything and help figure out what's going on. Regards, Sai0Views0likes0CommentsRe: Application operation has timed out
Hi Carl_ProSpend, If you're seeing the "Application operation has timed out" error, you can try taking a backup of your online file and restoring it online. Here's how: About backing up and restoring company files. For details on the timeout extender, check out this post: AccountRight Timeout Extender | MYOB Community. If you need more help, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Regards, Sai6Views0likes0CommentsRe: Verifying account
Hi VanessaNich, What kind of verification are you referring to? Account, payment, or something else? You can also check for an answer here: MYOB Support - MYOB Support or reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Regards, Sai4Views0likes0CommentsRe: App contacts not loading
Hi actsmart, That error message isn't ideal. Since you're on IOS 18.3.1, can you try a few things? First, make sure the app is fully updated. If it is, try closing and reopening it or even reinstalling it to see if that helps. Also, check out this post MYOB Invoice APP | MYOB Community it has some steps that might help. If the issue keeps happening, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can double-check things for you. Regards, Sai7Views0likes0CommentsRe: removing bank feed
Hi AWatson, Upon reviewing your account, the bank feed has already been cancelled. If you need any further assistance, the best option would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Regards, Sai4Views0likes0Comments