Isaiah_C
MYOB Moderator
Joined 2 years ago
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Re: USER ACCESS
Hi dieseldigit, Thank you for the post. The icon you're seeing next to the user indicates that they are an advisor. When creating an invitation for a new user, you can choose whether a 'New User' or 'New Advisor'. For more detailed information and instructions, please refer to this link: Invite a user to an online file (myob.com). Regards, Sai9Views0likes1CommentRe: MOVING ONE COMPANY FILE TO ANOTHER
Hi DAM, Thank you for the post. To move your file to a different serial number, we first need to process a serial number removal. To initiate this process, please reach out to our live agent through our virtual assistant MOCA or submit a support request via MyAccount. This will allow us to assist you efficiently and ensure your file is transferred correctly. Regards, Sai11Views0likes1CommentRe: BAS lodged with ATO but not in MYOB
Hi MLK, Thank you for the post. To update your file to show the BAS as lodged and to record the correct information, go to Accounting>Prepare BAS or IAS. Locate the draft BAS that is still sitting in MYOB and open the draft BAS form. Since you have already lodged it via MyGov and it is visible with the ATO, you can manually mark the BAS as lodged in your MYOB software. You might need to update any relevant fields with the actual lodgment date and any payment details if applicable. Once the BAS form is updated and marked as lodged, save the changes and close the form. Regards, Sai8Views0likes1CommentRe: Terminated employee in FY2023 showed up on STP Finalisation FY2024
Hi Jess, Thank you for the post. To address the issue you're experiencing, please follow these steps: Check if the employee appears in the Payroll Activity and Register reports. If the employee does not appear, please remove the termination date temporarily. Process a $0 pay for the employee. This will zero out the Year-to-Date (YTD) amounts for the employee. After processing the $0 pay, finalize the employee. Once finalized, re-enter the termination date. Regards, Sai21Views0likes1CommentRe: Payroll Update July 2024
Hi neilmalla, Thank you for the post. We are excited to inform you that we will be releasing our latest product updates in mid-July. Your software will automatically update on that date, ensuring you have the latest features and improvements. To learn more about the changes included in this update, please visit Personal income tax threshold changes (ird.govt.nz). Regards, Sai35Views0likes2CommentsRe: Petsy
Hi stef2, Thank you for the post. It sounds like you're encountering some challenges with finalizing your payroll and ensuring that the ATO receives the correct information. Update Events are generally used for corrections and amendments to previously submitted data, while Pay Events should be used for regular payroll submissions. If some wages were lodged as Update Events instead of Pay Events, this could be why the ATO records are not aligning with your MYOB records. If you lodged an amendment in January 2024 and the ATO did not receive it, it could be due to a submission error. It's crucial to ensure that you receive a confirmation receipt from the ATO after submitting any amendments. For us to resolve this, go to the Payroll Reporting Centre and check the status of your submissions. Look for any errors or issues that may need correction. If you find that some wages were incorrectly lodged as Update Events, you may need to re-lodge these as Pay Events. If there are discrepancies that you cannot resolve through your end, it may be necessary to contact the ATO directly to clarify what they have received and what may need correction. If you're still experiencing issues, you can reach out to our live chat agent through our virtual assistant MOCA or submit a support request via MyAccount. Regards, Sai5Views0likes0CommentsRe: STP YTD Finalisation Incorrect
Hi Resto2024, Thank you for the post. I recently made a post that addresses the issue about YTD finalisation. It provides a detailed solution that might help resolve the problem. You can check it out here: EOFY Payroll finalisation | MYOB Community. Regards, Sai19Views0likes1Comment