Isaiah_C
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Re: Online payments - Customise invoice
Hi JCAM, Once Online Payments is turned on, you don’t need to add the Pay now/QR code to the AccountRight form yourself. The system automatically: Adds a Pay now button to the online invoice Adds a QR code when you print or download the invoice as a PDF, so customers can scan it and pay online. The custom template you set up in the browser doesn’t sync to AccountRight, browser uses “sales templates”, AccountRight desktop uses separate “forms”. In AccountRight you just need to: Go Sales > Print/Email Invoices > Advanced Filters. Pick the correct Sales Type and choose your preferred Selected Form for Sale. From there, when you print/download that invoice, the QR and online payment options will appear for the customer automatically. Regards, Sai2Views0likes0CommentsRe: STP help
Hi Frank_4810, That one actually lines up with update events. Good spotting! What you're seeing there (all the STP reports showing $0 but still "Accepted") is because those were sent as update events. Update events don't carry the actual pay values, they just send the latest year-to-date totals, and if there's nothing new or they were triggered in a certain way, they can show up as nil like in your screenshot. Regards, Sai9Views0likes0CommentsRe: MYOB Super payments
Hi CathyCarter, Welcome to the world of Pay Super in MYOB. Always a fun first ride. That duplicate salary sacrifice line popping up can definitely look a bit odd, but you're not alone there. We've seen a few similar cases floating around, and there's actually a handy post that walks through what's going on and what to check. I reckon this one will point you in the right direction: How to fix Super salary sacrifice appearing twice in Super Payment MYOB Business. Regards, Sai7Views0likes0CommentsRe: Transactions Report-General Journal Report
Hi HenryM, You’re right, in AccountRight desktop you can run the journal report and see the whole journal laid out, whereas in the browser you just get the list of journals and then need to drill into each one. At the moment some reports in the browser, including this one, aren’t an exact match to what you see in the desktop version. To see the full journals together you’d need to either run that report from the desktop version, or use the browser list and click into each journal to see the full details. Regards, Sai6Views0likes0CommentsRe: Email Message Templates - Font Size
Hi ihearne, Nice work setting up separate templates for your Sales, Orders and Quotes, that’s a great way to keep things consistent. With the font, MYOB’s email templates at the moment will default to our standard font (Inter) and size, and there isn’t a setting in the software to bump that up beyond what you’re seeing now. That’s why it’s switched from Helvetica 10.5 to Inter 10 after the recent edits. Regards, Sai5Views0likes0CommentsRe: PayDay Super - Clearing House
Hi Kaz610, Thanks for reaching out and for outlining your current process, that’s really clear and sounds very organised. You’re right that you don’t have to use MYOB Pay Super specifically. If you’re happy using your existing clearing house, you can keep doing that, as long as: The clearing house is SuperStream‑compliant, and From 1 July 2026, it can make sure contributions reach your employees’ super funds within the required Payday Super timeframes (generally within 7 business days of payday). Because you’re already paying super weekly and sending it through the clearing house on the same day as payroll, you’re essentially working to the new “pay super with wages” rhythm already, which is great. Here’s a link for more info about Payday Super: Payday Super: A Complete Small Business Guide. In terms of your AccountRight workflow, nothing in the payroll processing steps themselves will change just because you’re using an external clearing house instead of MYOB Pay Super. You’ll still: Process the weekly pay run in AccountRight. Use your clearing house to lodge the super amounts. Pay wages and super from your internet banking as you do now. If at any point you decide you’d like to bring super payments into AccountRight and avoid the manual clearing house step, Pay Super is there as an integrated option, but it’s not mandatory. Regards, Sai3Views0likes0CommentsRe: Incorrect Credit Card Charge
Hi FrankP68, Thanks for reaching out, and we’re really sorry this has happened. We totally get how stressful it is to see a big annual amount like that come out in one go, especially when it’s hard to get through on the phones. We’ve found your case in our system and can see it’s been created and queued with our billing team. One of our specialists will be in touch as soon as the next available agent picks it up, so you won’t lose your place in the queue while you’re waiting. In the meantime, please keep an eye on your email (and spam/junk folder just in case) for an update from us. If anything changes on your side, for example your bank reverses the transaction or you see any new charges, you can reply to the same case email so it all stays together. Regards, Sai9Views0likes0CommentsRe: Super Acurrals Payable - Balance Sheet
Hi margkout, You’ve explained it really clearly, and I can see why you’re hesitant to touch those reversals again, especially with super already coming through correctly. Because this now involves specific payroll and super transactions that we’d need to look at in detail (and potentially tweak in the background), the best next step is to get you in touch with our support team so they can safely fix that credit sitting in Super Accruals Payable. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. Regards, Sai6Views0likes0CommentsRe: Cancelling Pay Super via MYOB
Hi JackieBell, Sounds like you've done all the right things but Pay Super's just not lining up with how you're currently running things. For SMSFs that only have an ABN and no SPIN, that's actually completely normal. Once registration is successful, you'll be able to create the SMSF details in Pay Super, so they can still be paid properly. For any super funds not showing in the list, it's worth checking with the fund directly to confirm their latest details. If they're still not popping up, you can reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account, and they can help locate the fund or guide you further. If you'd like to fully cancel things so it's all neatly wrapped up, you can also ask our team to disable your Pay Super registration on the backend. Here's a link with more info about super funds that might help as well: Set up superannuation funds. Regards, Sai8Views0likes0CommentsRe: BAS reort treats GST free sales as not reportable (N-T)?
Hi gurvir, What's likely happening here is that those sales have been coded to an N-T (Not Reportable) tax code instead of FRE (GST Free). In MYOB, GST-free sales should still be reportable on your BAS (usually G1), even though there's no GST on them. But anything marked as N-T gets completely excluded. Have a squiz at the transactions and check the tax code used. Regards, Sai7Views0likes0Comments