ContributionsMost RecentMost LikesSolutionsRe: Can't open backup file Hi Saldrum, If you're having trouble with MOCA, there are several options to reach out to our support team. Just visit our website here and go to the 'Get help from our team' section to explore the available support options. Regards, Sai Re: STP reporting during payroll Hi NikkiQLS, I'm sorry to hear that you're still experiencing issues with payroll processing. If you've already tried all the suggested solutions and are still facing the problem, and since you're also having trouble with live chat, submitting a case will ensure that your request is reviewed and addressed as soon as possible. You can submit a support case via MyAccount. Regards, Sai Re: Reconciling an unrecognised electronic payment Hi Carly22, Thanks for the screenshot! Based on what I see, try clicking the arrow beside the 'Allocate Me' button to check if there's a possible match. If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance. Regards, Sai Re: Customise forms greyed out. Hi minky1, If you're having trouble with MOCA, the best way to proceed is by submitting a support ticket through MyAccount. This will allow our team to investigate your issue in detail and assist you in resolving it. Regards, Sai Re: Payrun Doubled Up Hi yvandufour, Thanks for reaching out! After reviewing your issue, it seems similar to a case we've addressed in this post. The steps outlined there should help resolve your problem. Regards, Sai Re: Teams Timesheet Report Hi Rik7, I appreciate your interest in MYOB Team! To see the features of MYOB Team, this link has detailed information to assist you with this. Regards, Sai Re: Reconciling an unrecognised electronic payment Hi Carly22, It seems like the electronic payment was recorded correctly, but the bank feed isn't suggesting a match as expected. To resolve this, please refer to the following guides for step-by-step assistance: Matching bank transactions Approving a bank feed Regards, Sai Re: Adding documents to Receive money transactions Hi SarahAJ, Since the transaction is already completed and entered in the desktop version, there's no need to create another transaction in the browser. Instead, you can add the document by going to the Banking menu >> Find Transactions and click the reference number of the Spend Money transaction. Once the transaction opens, you can attach the document. For more details, please check this link. Regards, Sai Re: Downgrading from AccountRight to Business Pro Hi JRFisher, When it comes to comparison between MYOB Business and AccountRight, MYOB Business is mainly browser-based, while AccountRight offers both desktop and browser access. You can check a detailed comparison of the two on our website by going to this link. Regarding your issue where recurring sales inventory shows "no inventory details," on the screenshot you've provided, click Edit Item. Under Inventory option, ensure you have selected Asset Category for Tracking Inventory. Once an asset is selected, the message should disappear. Regards, Sai Re: Subcontractor and paying superannuation Hi allrailkw, When paying superannuation for a contractor, you'll need to set them up as an employee to ensure the correct calculations and reporting. For detailed guidance on how to do this, please refer to this link under the FAQs section. Regards, Sai