Isaiah_C
MYOB Moderator
Joined 3 years ago
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Re: Cancel subscription
Hi bs938, Thanks for following up. I understand you want your subscription cancellation sorted as soon as possible and don’t want your unpaid account referred any further. We’ve already followed up your case with the relevant team and asked them to review this for you. Someone will assist you as soon as a team member becomes available. We’ll keep you posted as soon as there’s an update on the cancellation. Regards, Sai4Views0likes0CommentsRe: NZ Banks and Electronic File import
Hi Karyn3, Thanks for raising this here. It’d be really helpful to hear from other businesses using ANZ, BNZ, ASB, Kiwibank, Co-operative Bank or Westpac to see how their electronic payment files are behaving with future-dated pay days and particulars, code and reference details. If this is still happening on your end, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the file setup with you directly. Regards, Sai0Views0likes0CommentsRe: Cancel Subscription
Hi Kennethj, I can see this has taken up far too much of your time, and I understand why you’d be upset. I’ve checked your case, and it’s now being handled by the team. We’ve also sent you an email with an update about your concern. Thanks for your patience while this was being followed up. Regards, Sai1View0likes0CommentsRe: Cancel subscription
Hi paulfully, I can see how much time and effort this has taken on your side. I’ve checked your account, and it has now been cancelled. We’ve also sent you an email to confirm this. I understand your concern around how hard it was to get through and how long this took, especially when you were able to reach other teams more easily. The effective date of cancellation is 31 July 2026, and the confirmation email we sent will have the details for your records. Regards, Sai9Views0likes0CommentsRe: Cancel Subscription
Hi MS1988, I can see this has been a really rough experience, especially after trying so many times to get your subscription cancelled. I’ve checked your case, and your MYOB subscription has already been cancelled effective 1 August 2026, so it won’t renew at the end of the month. We also sent you an email with the cancellation details for your reference. If you’re unable to find it, please check your spam or junk folder as well. Thanks for your patience while this was being sorted. Regards, Sai6Views0likes0CommentsRe: Adding new MYOB file to existing Log in screen
Hi Batto, Thanks for getting back to me. From the screenshot you sent, I can see the Sign in option there. Please click that first, then sign in using the email address linked to your MYOB account. Once you’re signed in, you should be able to see the company files connected to that email address, including the new one. Regards, Sai5Views0likes0CommentsRe: How to create my own invoice/ quotation tem plate
Hi Philip08, I can see you’re wanting to create your own invoice or quotation template. You can do this by going to Setup > Customise Forms and then choosing the form you want to edit. From there, you can adjust the layout, wording, and branding, then save it as your own custom form. Just a heads-up, the default sales form applies to both invoices and quotes, so if you want to use a different layout for quotes, you’ll need to select that custom form when you print or email the quote. You can follow the step-by-step guide here: Personalising forms. Regards, Sai5Views0likes0CommentsRe: Inventory value variance between GL and items register
Hi Gayathris, That doesn’t sound right, and I can see why you’d want to track down where the variance starts. The best place to begin is the Company Data Auditor. From there, run the review that compares item values with the linked inventory account, then open the Inventory Value Reconciliation Exception report if an out-of-balance figure appears. If you’ve already found the point where the values stop matching, check the transactions against the inventory control account around that date for anything unusual. You can also compare the item’s Current Value and test the Item Register with a future date to help narrow it down further. If the figures still don’t make sense and there’s no transaction clearly causing it, that can sometimes point to data file issues rather than just reporting differences. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account for further help. Regards, SaiRe: Adding new MYOB file to existing Log in screen
Hi Batto, I can see why that’d be confusing when you’ve already got one file showing there. To access the new file, click Open a company file and then click Sign in. From there, sign in using the email address linked to that company file. Once you’re signed in, any files connected to that email should appear under Company files online, and you can select the new file from there. After you open it, it should also show up in your Recently opened company files list. Regards, Sai9Views0likes0CommentsRe: Duplication of old bank feed
Hi rroberts, I can see how drawn-out this has been, especially after following this up since 03/07 and being told the same timeframe again. As your case is already with the escalations team, they’re the best team to continue working on the underlying issue from here. We’re also seeing high call volumes at the moment. In the meantime, if you’d like to hide the duplicate bank feed transactions, this guide will walk you through it: Hiding bank feed transactions Regards, Sai