Isaiah_C
MYOB Moderator
Joined 2 years ago
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Re: Annual Leave payment
Hi MariuchaN3043, Thanks for reaching out with your query regarding annual leave pay. Changing an employee's pay frequency from weekly to monthly for annual leave payments will not affect any future payments, as tax is calculated based on the employee's total wage, regardless of the frequency. Regards, SaiRe: MYOB Team app Notification Issue
Hi ak6180, Thanks for trying the troubleshooting steps. Since the issue persists despite your efforts, it would be best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can investigate this further and assist you in resolving the issue. Regards, Sai2Views0likes0CommentsRe: Cant open online company file. Backup in progress. Can someone help ASAP please.
Hi hism, I'm sorry to hear that you're experiencing an issue with the 'back up in progress' error. I've run a script on your file, and it should now be resolved. If you encounter this issue again, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Regards, Sai0Views0likes0CommentsRe: Receiving payments from a customer that is on credit hold
Hi BellaCT, We appreciate you bringing this to our attention. Managing payments for customers on credit hold is a key part of staying on top of your accounts, and I'd like to offer a helpful solution. You can set up a preference in AccountRight to warn you when a customer has outstanding credit before applying a payment. Go to Setup>>Preferences>>Sales tab. Check the box that says Warn if Customer has an Outstanding Credit Before Applying a Payment. This feature ensures you're notified before applying a payment to customers with outstanding credit or on hold. Regards, Sai11Views0likes2CommentsRe: Invoice default dates changing
Hi charlie-m, The default trading terms for invoices are set at the system level, and they apply to all new customers unless specific terms are set for individual customers. To change the default invoice trading terms, go to Setup>>Preferences>>Sales tab then click the Terms button. From there, you can adjust the default terms as needed (e.g., due date, payment terms), then save your changes. For individual customers, ensure you've updated their terms in their Customer Card. Open the customer card under Cards List>>Customer. Update the terms in the Selling Details tab then save your changes. For step-by-step instructions and additional information, please refer to this link: Credit terms Regards, SaiRe: ACC lump sum paid to staff member
Hi WendyG1, The error message indicates that the opening balance exceeds the maximum days allowed to accrue, which is likely due to the setup configuration. To look into this further and resolve it, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. Regards, SaiRe: Email payslips
Hi 61600, If your emails are sent directly from AccountRight, they will be sent from an APP.myob.com email address, which can't be changed. However, you can set your "Reply-To" email address so that recipients can respond to your updated company email. For instructions on how to set this up, see Set up AccountRight to send emails. But if your emails are sent through Microsoft Outlook, the email address used will be whichever email address is set as the default in Outlook. SeeSending emails using Microsoft Outlookfor information on setting your default email address. Regards, Sai2Views0likes0CommentsRe: Payroll Catagories - Make them inactive
Hi SharonKoch, In AccountRight, payroll categories can't be deleted if they have been used historically. However, if a category is not used in a new pay run, it will not appear in the future pay runs, though it will still show up in previous pay runs where it was used. To move it to the bottom of the list, we recommend adding a 'Z' or similar identifier to the category. Regards, Sai4Views0likes0Comments