Isaiah_C
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Re: URGENT help required!!
Hi Donna6124, I understand this may be a little inconvenient, so I checked your case and can confirm that it has already been transferred to our Sales team. One of the team members will get in touch and assist you further as soon as they become available. Also, just a quick heads-up, for your security, we’re not allowed to keep sensitive information posted in the Forum. Because of that, I’ve edited your comment and removed the sensitive details. Thanks for your understanding. Regards, Sai1View0likes0CommentsRe: Account Rite Offline Files
Hi SueB1962, I’m sorry to hear how much time you’ve spent trying to get through. I can see you’ve already got one file online and need to move two more offline files online as well. If calling Sales has been difficult, there are a couple of other ways to get help: You can go to our Contact us page and use the chat bubble at the bottom of the page. Our virtual assistant MOCA can connect you with the team through live chat. You can also log in to My Account, click Contact support, and submit a support request there. The team will get back to you by email. Hopefully one of those options is a bit easier than waiting on hold. Regards, Sai1View0likes0CommentsRe: Pay super double debiting
Hi YCM, Thanks for sharing that detail. If only the total Pay Super amount of $855.57 actually came out of the bank, but the individual employee amounts are only appearing in the bank register, this usually points to the payroll linked account setup rather than Pay Super debiting the bank twice. Could you please check your Payroll linked accounts, especially the Electronic Clearing account and the Superannuation linked account, and make sure they’re pointing to the correct accounts? If the wrong bank account is showing when creating the payment, it’s also worth checking the Pay from account used for the Pay Super payment, as future payments will need that selected correctly. If the linked accounts are already set up correctly and you’re still seeing the same behaviour, the best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account for further help reviewing the setup. Regards, Sai0Views0likes0CommentsRe: Bank feeds not updating
Hi Hi_Ursula, If the bank feed is showing as active, that usually means it’s connected on our side, but we may not have received any newer transactions from the bank yet. At the moment, we don’t have any reported issues with bank feeds. You can check our Bank Feed Updates page. MYOB uses that board to share bank feed updates, including when we’re aware of delays in feeds being sent to files. As a first step, please go to Banking > Bank Feeds and click Get Bank Transactions to refresh the feed and pull through any available updates. If it’s still not updating after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account and we’ll be happy to investigate further. Regards, Sai6Views0likes0CommentsRe: MYOB Team
Hi SteveB777, Thanks for checking all of that already. It does sound like you’ve covered some of the main setup points. From what you’ve described, the next thing I’d suggest checking is whether the employee has been fully added and assigned inside the MYOB Team admin portal, not just set up in the employee card. Based on our guide, for the Times tab to appear, the employee needs to: have a valid email address saved in their employee card be set to an Hourly pay basis have no hours entered in Standard Pay have timesheets turned on in payroll settings be added to MYOB Team in the admin portal be assigned to a location under an approving manager and then invited If all of that is already in place, I’d recommend removing the employee from the MYOB Team location, then re-adding and re-inviting them to refresh the setup. Also, please make sure the employee is signing into the Team app using the exact same email address that’s saved in their employee record, as this is required for the app setup to link correctly. For reference, you can also follow the steps in this help article: Getting started with MYOB Team. Just to set expectations as well, MYOB Team is included with the subscription, but access to timesheet features can depend on the product setup and how the location has been configured in Team. If you’ve checked all of the above and the Times tab is still not appearing, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can take a closer look at the Team location and employee assignment setup. Regards, Sai0Views0likes0CommentsRe: Categories/Cost centres… when?
Hi FrancineG, I totally get why that’s frustrating, especially if you use cost centres on every transaction. Cost centre entry isn’t available in the AccountRight browser version for transactions, so for anything that needs cost centres you’d still need to use the AccountRight desktop app, which works with the same online company file. In the browser, that accounts are now called Categories, and in the desktop app this comparable feature is referred to as Cost Centres. If this would make your workflow more efficient, you’re welcome to submit it to our Ideas Board here: MYOB Business Ideas Exchange | MYOB Community. That board is specifically for adding ideas and voting on requests to help MYOB prioritise what’s most important to users. Regards, SaiRe: Payday Super for SMSF
Hi MC_AFCG, That usually happens because the original SMSF record is still there, and once an SMSF has been saved, the ESA on that record can’t be edited. What you’ll want to do instead is create a new SMSF with the correct ESA, then move the employee over to that new fund. If you get the message that the fund name already exists, try using a slightly different name when saving it, like adding a number or letter at the end. You don’t need to delete the old SMSF record. Just make sure it’s no longer linked to any employees and use the new one going forward. Regards, Sai5Views0likes0CommentsRe: why does myob pay super take so long
Hi Sharon_M1, I can understand why that feels worrying, especially when you were seeing the ATO clearing house payments land a bit quicker. Pay Super payments don’t go straight from your bank to the employee’s super fund. They’re processed through MYOB’s clearing house provider, SuperChoice, and there’s also bank clearance and fund allocation time involved. Because of that, it can take a little longer for the contribution to appear in the employee’s super account. While payments often arrive sooner, we generally recommend allowing up to 7–10 business days for the full process to complete. So if yours is showing in 9 days, that would usually still be within the expected timeframe. In terms of the July 1 changes, the best thing you can do is submit the payment as early as possible after processing payroll, so there’s enough time for the clearing and fund processing to happen. If all employee and fund details are correct on your end, that helps avoid unnecessary delays too. If a payment goes past the normal timeframe, or stays stuck in Processing payment longer than expected, best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the payment status more closely and investigate if anything is holding it up. Regards, Sai31Views2likes5CommentsRe: Automated bank transfers
Hi Annoyed2026, I can understand how annoying that would be. If you’d like to turn off these matching and suggestion features, please have a look at this help article: Matching bank transactions This article shows where you can switch off the available automatch options, including Match to MYOB records. If Smart Reconciliation options are showing in your file, you may also see extra matching or suggestion settings there. If you’ve already turned those off and the transfers are still being entered automatically, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate this further with you. Regards, Sai11Views0likes1CommentRe: Invoice number error (desktop)
Hi TPP1, Thanks for checking. We totally get why you’d post it here, but for bug reports, the best way is still to reach out to our support team directly so they can properly document the issue, tag it to your account, and investigate it further. If you’d prefer, you can check the other ways to contact support here. Regards, Sai3Views0likes0Comments