Isaiah_C
MYOB Moderator
Joined 2 years ago
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Re: Bank Reconciliations
Hi kristycallen, Sounds like a bit of a wonky jump there when trying to unreconcile. The system tends to go in order from the most recent reconciled quarter backwards, so you can't just skip straight to September without touching the quarters after it. The best way to handle it is to work backwards carefully. Start from the latest reconciled quarter and unreconcile step by step until you hit September. I know it's a bit of a pain, but that'll make sure the accounts stay nice and tidy without unraveling the whole lot. If the issue persists, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. Regards, Sai11Views0likes0CommentsRe: I need to run a report on all outstanding , quotes, that have not been invoiced yet. Is there a report in MYOB BUSINESS or Accountright.
Hi deoraj, Great question. Makes total sense you'd want a clear view of what's still sitting there not invoiced yet. If you're in MYOB Business, just head to Reporting, open up the Sales Register report, and filter it to either: Quotes (for anything not invoiced yet), or Open Invoices (for what's still outstanding) If you're using AccountRight, go to Reports, then Sales Register Detail, and pop the filter on Quotes or Open. That'll show you what you need. Just a heads up though, you can't combine quotes and open invoices into one single system report by default. You'll need to run the two reports separately and export them (for example to Excel) if you'd like to view them side-by-side. Here's a link that walks you through working with reports: Sales reports And here's how to export them if you'd like to pop them into Excel: Exporting reports Regards, Sai4Views0likes0CommentsRe: Intray email not get invoices to intray
Hi DPC_ADMIN, Sorry to hear you've had to follow this up a few times. I can imagine that's been pretty disappointing, especially when it feels like your requests aren't getting traction. I've checked on your support case and we did receive it, but there was an issue when we tried sending some info through to your email. One of our team also gave you a buzz, but it went through to voicemail. What we've found is that password-protected documents sitting in the In Tray (that aren't linked to a transaction yet) can actually stop the AccountRight desktop app from displaying the In Tray contents properly. Bit sneaky, I know. To fix it up: Open your AccountRight Desktop app Go to the In Tray Locate any password-protected documents Link each of those to the correct transaction Once they're linked, your In Tray should start showing everything properly again. Regards, SaiRe: Payday Super
Hi SB2084, Great question and love that you're getting ahead of the game by trialling this with your smaller businesses first. To clarify, it's the same process, no changes there in terms of creating and approving the super payment. You'll still need to go into Super Payments and process it as you normally would. The difference with Payday Super is when it's processed, instead of doing it quarterly like before, it'll now be processed after each pay run. So the timing changes, but the steps themselves stay the same. Just a heads up, Payday Super is set to start from 1 July 2026, so you've got a bit of time to get comfortable with it before it becomes compulsory. Regards, Sai41Views0likes2CommentsRe: User can't Receive Items
Hi Kelly03, Nice one setting up limits for your purchasing officer. That's a smart move. If he can create the order but can't accept the items received, jump into Manage Roles, then head over to Inventory and check the necessary permissions there. Make sure he's got the right Inventory access ticked so he can receive items, not just create orders. Once that's enabled, the accept/record button should pop up properly for him. If you've ticked everything there and it's still doing the same thing, best bet is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look at the role setup with you. Regards, Sai2Views0likes0CommentsRe: How to delete unwanted past year transaction keep appearing in Prepare Electronic Payments window
Hi NatWeb, Nice work on the steps you followed and yep, I get why that one lingering transaction is a pain. What's tripping you up now is just how Prepare Electronic Payments works. It's basically a transfer process. It moves money from the Electronic Clearing Account to a bank account. Because of the way the reversal was handled earlier, that negative amount is still sitting there waiting to be pushed somewhere. The easiest and cleanest way around it is to use a dummy bank account. That gives MYOB somewhere harmless to send that leftover reversal, without touching your real bank account or causing any bank rec dramas. Regards, Sai7Views0likes0CommentsRe: MYOB Teams photo verification
Hi CalypsoLin, Thanks heaps for giving those steps a red-hot go. Really appreciate you trying out the workaround our moderator shared. Sounds like you've covered all the right bases already. If that pesky "something went wrong" error is still popping up on the photo verification, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can dig into your setup a bit deeper and get this sorted for you. Regards, Sai36Views0likes0CommentsRe: Cancelling Subscription
Hi dboerema, Thanks for taking the time to lay all that out. I can totally see why you're fed up. Chasing this for days, sitting on hold, and getting no callbacks is enough to drive anyone up the wall. Appreciate you sticking with it. I've had a look on our side and can see your request already in the queue with the team. They're just working through a bit of a backlog at the moment, but as soon as they reach your case, they'll jump in and help get it sorted. Just to set expectations as well, our phone number is a general support line, so we don't have a direct number to reach a specific person or an Australia-based team. That said, your request is definitely in the right place and won't be missed. Regards, Sai65Views0likes2CommentsRe: Printing Payslips
Hi kara23, Thanks for jumping on here and giving all the details. I know how annoying it can be when pay slips take longer than expected, especially when you just want it to be quick and easy. I can see your support case has come through, so no worries, it's definitely in the system and on our radar. The team will get someone onto it soon to have a proper look at what's causing that weird file size difference and the slow printing. Regards, Sai10Views0likes0CommentsRe: Bank Rec
Hi Seriously456, That'd drive anyone up the wall. Thanks for explaining what's happening, I can see why reconciling like that would take forever. For this one, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can take a closer look at your file, check what's causing the screen to jump back to the top, and work through a proper fix with you. Regards, Sai21Views0likes0Comments