Isaiah_C
MYOB Moderator
Joined 3 years ago
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Re: Frustration with MYOB help
Hi Rodday, Thanks for trying those suggestions, I’m sorry to hear it’s still stalling on some email addresses. Since the checks haven’t resolved it, our support team will need to investigate the affected invoices further. Please reach out to them directly, and if the online form gives you trouble again, use the phone number shown on the contact page. Regards, SaiRe: No invoices showing
Hi PlusRF, Thanks for giving that a try. Since the invoices show in Incognito but not in your usual Chrome window, it may be an issue with your Chrome setup, so it could be worth checking with your IT team. If you’re still having trouble, please reach out to our support team so they can investigate further. Regards, SaiRe: BEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period
Hi CancelSubPLZ, I’m sorry to hear you’ve spent so long trying to get through, especially after waiting for more than five hours. I understand you’re hoping to cancel today and avoid being charged for November. We can’t process the cancellation here, but the primary contact on the account can request it through our support team. If calling isn’t working for you, you can use the chat bubble on the cancellation help page and ask MOCA for help or you can also submit a support request through My Account. Regards, Sai9Views0likes1CommentRe: MYOB has errors & sees a file sweep
Hi Suesbooks, That’s a lot to untangle, especially after you and your accountant have already checked things. I understand you want a MYOB person to look into it, not MOCA, and don’t want to change the serial number again. Desktop and browser reports can sometimes show different figures because the two versions process transactions differently. Could you check that each report is using the same accounting method (cash or accrual), date range, filters and report settings? These can vary between reports and are often where mismatches start, so it may help to compare the reports line by line to see where the figures first differ. You could also try changing the accounting method in the browser, then switching it back to the method you use on desktop. If the figures still don’t match, please contact our support team so someone can review the file and reports with you. Regards, Sai5Views0likes0CommentsRe: MYOB Team – Incorrect Date Displayed When Submitting Leave Requests Day
Hi Shenanigan_0919, Thanks for flagging this. I can see the leave request dates are appearing a day earlier in both the employee and manager views. Thanks for sharing the examples and testing this on both Android and iOS, across Clock On/Clock Off Mobile and Timesheets. A one-day difference can happen if the device’s time zone is incorrect. Could you please check that the time zone is set correctly on each device, then try submitting a leave request again? If the issue continues, please reach out to our Support team so they can investigate further. Regards, Sai7Views0likes0CommentsRe: STP not sent for payruns in previous FY
Hi Alie, Sorry to hear your earlier pay runs aren’t showing in STP. Pay runs processed before STP was set up aren’t sent to the ATO as individual pay events, so you usually don’t need to recreate or reverse them. Instead, check your 2025/26 year-to-date payroll figures are correct, then go to Payroll > Single Touch Payroll reporting > Send update event. Once the update event shows as Accepted, return to EOFY finalisation and try again. The update event reports the employees’ current year-to-date totals, including those earlier pays. If there were no accepted STP submissions at all for 2025/26, please check with your accountant or tax adviser before making changes, as reporting options for a previous financial year can differ. These guides may help: End of year finalisation with STP and Send STP reports after processing payroll. Regards, Sai10Views0likes0CommentsRe: Reports or access to previous rosters
Hi kendallk, You can check this through the MYOB Team admin portal at team.myob.com. For the employee timesheets, sign in and go to Timesheets. Use the Payroll week filter to select the period from mid-April 2025 to the end of June 2025. You can also narrow the results by location or employee. For rosters, go to Roster and select the relevant location and week. If the older roster or timesheets aren’t available in MYOB Team, check the related payroll records in AccountRight. Approved timesheet hours are sent to AccountRight for processing, so they may be available there even if they’re no longer showing in the Team portal. You can find more information in Using the MYOB Team admin portal. Regards, Sai16Views0likes0CommentsRe: MYOB Uploads Errors
Hi SANDYMW, I'm sorry to hear you're also seeing this, with the invoice line details and job fields not being populated. As this will need to be checked further, please reach out to our Support team so they can investigate the issue with your file and uploads. Regards, Sai29Views0likes0Comments