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Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
Adding new MYOB file to existing Log in screen
We are currently using MYOB AccountRight for one of our companies. I have set up a new MYOB AccountRight file for a new company we started up as of July 1st. So far I have not been able to access this file of add it to our existing login screen. Some help would be appreciated
Pay Super
Hi I am having a lot of trouble getting the superannuation paid through my super. After numerous phone calls to myob and over 3 days on the phone with them it is has failed yet again. Myob tell me that I need to contact the bank to find out why this is happening. I do not have access to my employer's bank account so therefore I am unable to contact the bank to find out and my employer is overseas for another few weeks. Has anyone else had this problem and if so, how did you get it rectified so payments go through? Is there something my employer has to do with the bank as this is a first time payment from a new account which has been set up with the bank. Help please. I am at my wits end!
Salary Sacrifice Superannuation
We have setup the salary sacrifice superannuation as RESC. And the staff would like to put 4500 in superannuation via salary sacrifice. When processing the pay run for the staff, do we need to enter the normal gross amount in the gross pay 6278.40 and negative 4500 in Salary sacrifice superannuation or enter 1778.40 (6278.40 - 4500) in gross pay and positive 4500 in salary sacrifice superannuation? please see the print screen attached. Regards, Sam
Personalise payslips templates on web browser version of AccountRight Plus
Hi, I am wanting to transit to use MYOB browser for everyday accounting. The payslip that I see from browser is different to the one I had on the desktop version. How can I personalise the items on the pay slips in the browser - as that is where I would like to send future pay slips from? Basically we need the "card" info on the pay slips as there are information that the employees need. Please find attached the desktop version of the customised pay slip "form"/ template. Please help, thank you in advance.
Inventory value variance between GL and items register
Hi All, While the inventory reconciliation report just shows the out of balance, doesn't really list out the journals or the transactions causing the break, is there an efficient way to figure out the reason for the variance in inventory value between GL and items register? Thank you in advance.Unable to change Pay Super Authorizer
I am new to this role and have recently updated the MYOB account by transferring ownership to myself and removing the previous owner's details. I have also authorised one of my colleagues as an Administrator. Both of us have full access rights, and I am listed as the Owner and Online Administrator of the account. However, when I access the Pay Super Authoriser page, the previous owner is still listed as the Pay Super Administrator, while my colleague is listed as a Creator. There is no option for either of us to change or assign the Pay Super Administrator, despite having full access and administrator permissions. To resolve this issue, we have already tried the following: 1. Contacted the MYOB support hotline and waited on hold for over two hours without being able to speak to anyone. 2. Sent an email to the Pay Super team, but it was returned because the mailbox was full. 3. Submitted the signed Change of Details form to MYOB on 2 June. It has now been over two weeks, and we have not received any response. At the moment, we are unable to process superannuation payments because we cannot assign the correct Pay Super Administrator. This is becoming increasingly urgent as we need to comply with the new ATO legislation and ensure our employees' superannuation is paid on time. I feel that I have exhausted all available support channels and would greatly appreciate any advice or assistance. If anyone from MYOB could help update the Pay Super Administrator or advise how this matter can be escalated, it would be greatly appreciated.Trouble with categorizing Bank Transactions
I am hoping someone can help me with a few issues i am experiencing in MYOB I am relatively new to importing bank transactions using QIF file. Previously i would process everything through the receive payments and pay bills functions, so this workflow is new to me. When i make one payment to a supplier paying for multiple bills, the payment appears on my bank statement as a single lump sum payment amount, however when i go to categorize the debits in MYOB, it shows as each bill separate amount instead of the total payment amount that appears on my bank statement. This makes it difficult to match the transaction to the bank statement. Is there a way to have MYOB display the supplier payment as one lump sum amount rather than listing the individual amounts? or is there another way to make the matching process easier? I also have a few additional questions: The chq numbers aren't appearing in the bank register instead shows payment, and doesn't even show supplier name. For customer receipts the receipt numbers don't appear and customer names also don't appear I am not sure if this is standard MYOB Behaviors or if i have overlooked some settings is there any way around this? Some guidance would be highly appreciatedWhy can't I have multiple windows open anymore
We invoice multiple invoices at once and it is handy being able to have multiple windows open. I could on Friday 26th June, but today with the -------- ew "updates" I can't. Can this be rectified now. Also cannot delete invoices or orders anymore, how do we do this now?EOY
I have balanced the payroll for the entire year. Only 2 employees. Gross wages for each is $52.000. ALL Reports show this amount except the EOY finalization that is sent to the ATO. It is only showing $34,000 each. The income tax is also incorrect at this point as well. I cannot change it manually, so how can it be changed to the correct amount?Customer Service - or lack of.
Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now. Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are important to us and will be connected to the next available agent"....that's hilarious. They don't even offer to call you back when you are next in line....you just have to wait until they are good and ready. I sent them a Pay Super Change of details form on the 28/4/26. Keep getting this response: MYOB Pay Super – Autoreply Thanks for contacting the MYOB Pay Super team. We’re currently receiving a high volume of enquiries, so our response time is approximately 10–12 business days" 12 business days? you have got to be kidding me. We cannot pay our super contributions which are overdue because I can't get anyone to action our form to add an authoriser. So I just finally got through to MYOB and have spent another 30 minutes and have no idea what the resolution is because I could not understand the agent and his heavy accent. I need to go and take a breather now.Pay Super / Super payments transaction number always comes up as PS000001.
The Pay Super / Super payments transaction number always comes up as PS000001. I have to manually update the super payment transaction number every time. Is there a setting in the 'business' online software that makes it create the super payment transaction as the next sequential number when creating the super payment in Pay Super ?Help Please, please, please
Hi, I cannot log in to my account. Yesterday I tried ringing and was on hold for 2 hours before being disconnected. I tried again today and was on hold for 2 1/2 hours (message says high volume of callers and wait time was 1 hour)This was not true as you will note I was on hold for 2 1/2 hours before giving up. Wages to employees was due today, but have been unable to do. Can you please please help me to log in. Have tried all the support avenues you suggested in MYOB but to no avail. Please can you assist me asap. Kindest regards Raewyn McDonald
Payroll Employee Card List File
I am using the Account Right Plus Desktop Version and i have showing on screen the Employee's Name, Card ID, Mobile Phone No. and the Date of Birth BUT when I go to print the screen (or export the screen data to Excel), the Date of Birth column does not print-out nor export to Excel.Duplication of old bank feed
I have recently had a SYSTEM user ID entry created impacting our debit card feed. It has duplicated around 150 entries back into 2024 with the impact that the bank account, expense accounts and GST accounts all have duplicates and are incorrect. I have contacted MYOB with limited feedback/success. This event happened on the 18/05/2026.
