Latest topics
Surcharge on Credit Card Payments
Hi I have ticked for customer to pay the $0.25 surcharge when paying with Credit Card and it has worked fine, up till today. I just had our customer pay like he does every week, and the $0.25c surcharge is on my account. I checked my settings and it is definitely ticked for customer to pay, and no, before I am asked, it was not a B/Pay. I understand you can't pass on B/Pay, but this was Credit Card like he always doesInvoice Templates: Ability to select bank details
Frustration of mine is being unable to have multiple invoice templates, and change the bank payment details per invoice template, i have 4 bank accounts in use with bank feeds to MYOB too (association requirements) and would like to invoice specific to those accounts when issuing invoices, at the moment its very painful changing the bank payment details 'company wide', issuing the invoice, then changing the bank payment details 'company wide' again...Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?2.1KViews11likes103CommentsBill Reminders (MYOB Business Pro)
I am unable to find a feature or solution in MYOB Business to get an email reminder when a bill is due. I searched all over product, the community, Google etc. but no luck! I tried Reporting avenue, to see if I can get "Unpaid Bills" emailed to me, but there's no such option either. Any out-of-the-box feature to send bill reminders? If not, can mYOB business pro be integrated with another tool to send notifications?CBUS Super and Super Liability
I have an ex-employee, who gave incorrect super details, only worked for a couple of weeks. I have discovered there is a small amount liable for us to pay, and I have contected them and got the correct details. Their account is with CBUS, which is APRA approved, i.e., not SMSF, and I can't add it. Has anyone else had this issue? I also still have an issue where the dashboard is still reporting a random figure. I've posted on this previously, but none of the suggestions seem to work. Almost ready to give up and move to another product. I can't believe there is no ability to chat or call someone at MYOB about issues like this, ridiculous! If anyone at MYOB can help with this, would be appreciated.Accounting for bank charges deducted at source by a customer when making an international payment for an invoice.
I invoice a UK customer $100 (for example) They have bank charges of $20 for the transaction so they deduct $20 and pay me $80. My accounts now show and overdue amount of $20. I am happy to pay this but how do I get rid of the overdue notice on my accounts? Someone suggested I set up a "spend money" transaction for the $20 which sort of makes sense but having done that I still have the overdue amounts showing. It seems like there must be some way of allocating the spend money to the overdue invoice amounts but it's not clear to me how this should be done? Can someone please help?2Views0likes0CommentsReconcilliation date changed
Hi, My last reconcilliation date was 31/1/25 but now when I go in it has changed to 30/6/2024. I thought it was because I had not upated my Financial Year, so I did, but it still has not changed even when I closed MYOB and re-opened. Anyone else had this happen and can help with a remedy to fix please, much appreciated.8Views0likes2CommentsInvoice description is not printing bold
Please may someone tell me how to make the description header or sub headers within the text of an invoice BOLD. When I raise the invoice, the description header appears bold, whilst the transaction lines are normal text. Which is exactly what I want. However, when I send to print or email these headers are no longer bold and just appear as normal text. thanks!14Views0likes2CommentsMyob Teams App won't accept new employee.
I have a new employee who has been invited to the Teams App, he has tried numerous times to get it working from the invite link but it comes up with an error. I have deleted him and reinvited him so many times I've lost count, he has uninstalled it and reinstalled it just as many times with no luck, he has checked his phone's iOS is up to date. There are no help topics for this in the support pages that I can find, I just go round in circles with no information or help on this at all. I can't even find any support contact information. Who do we contact for help with this please. RaeAn Electronic payment automatically enter to the ledger
Hi,file When I finish the pay, I download an electronic bank file for paying the employees. Once the file is downloaded, the electronic account will be cleared automatically. However, the next day, when the actual payment has processed, under bank feed, payment to employees is still uncategorised. I could not locate a match transaction as the electronic payment transaction has already been posted in the ledger. How to resolve this issue?3Views0likes0CommentsPayroll Summary Report - Enhancements
This report would be incredibly more useful if we could filter by employee, or even by job number. I'm pretty sure it's the only report that shows the number of hours for each category instead of the dollar value. (Happy to be proven wrong - I could have used such a report several times this week already.)How do I enter invoice from Insurance Broker that has premium funding with monthly payments
I have an Invoice from the company financing the Insurance as well as the original Broker Invoice. Not sure how I transfer the Financed Figure from Accounts payable (insurer) to Insurance Prepayments, ok to set up the monthly Journal. Heat getting to me and not thinking straight - any help would be appreciated.Unable to reverse a inventory adjustment
Hi I posted an inventory adjustment on 18/12/2024 and have found out it is wrong. I would like to reverse it. However, after i hit "reverse", this journal is not reversed. (Bascially nothing happened) What's the reason i cannot reverse it? CT11Views0likes1CommentUnable to Allocate a bank transaction to a Supplier Bill
Hi, I am trying to allocate a monthly payment against our workers comp invoice direct from the bank transactions. I have had no trouble for the past 10 months. The supplier, amount & direct debit all remain the same. I can locate the Supplier bill in purchases with an outstanding balance but it is not an option for payment allocation. Any help would be appreciated. Thankyou13Views0likes1CommentUse black rather than gray in data fields to make more easy to read and less errors
Use black rather than gray in data fields to make more easy to read and less errors I am an older partner and use the browser version of Account Right and Myob Business as I can then enlarge the text/window to make it easier to read and check entries I seems to be 'trendy' to use gray rather than black for image purposes - however this makes it more difficult to read and check entries - can we please prioritise the functionality rather than the image ThanksReconciled amounts for different account showing up in another account
Hi, suddenly 3 transactions from a previously reconciled Mastercard account are now showing up in our Cash/Cheque account as unreconciled. When I click on the entries it shows the warning that these are reconciled and they correctly show as Mastercard account. Looking at the Reconcilitation reports show them as still being reconciled in the Mastercard account and everything looks good and is balanced. Could someone please advise.3Views0likes1Comment