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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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MYOB AccountRight version 2026.7 will be released on August 19th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, up...
How to back up/make read only
Hi MYOB team, I have closed my business and need to make my file read only/ and or have a copy on my computer. Everytime I back up it says it's on Icloud and I can't find it. If i Unsubscribe will my MYOB account right be 'read only'? I tried to follow other threads and downloaded the MY AR server edition. To try to import into it but, can't seem to do it as everything is too confusing. Thank you
Payday Super - Reminders for authorisation
Does anyone know if there is a reminder function or something that can be set up for authorising payday super payments? We had set up payday super early to do a trial, and still been paying super monthly as we previously were, but last month it got missed because the authoriser forgot to authorise it in MYOB - but there was no reminder or anything to flag that it still hadn't been authorised... So it just sat there until we realised, and we ended up having to pay two lots in one month. I just don't want this to happen once July sneaks up on us. Surely there must be a way to avoid this?
Superannuation Issue - unable to allocate payment
Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against. I have now spent 1 hour and 40 minutes on the phone with MYOB, having been passed between three different people, and unfortunately no one has been able to resolve the issue or provide a clear explanation of what has happened. Any ideas community team?
Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?Payday Super - Reminders for authorisation
I am quite surprised that it doesn't already exist - but there needs to be a function or something that can be set up for authorising payday super payments. We had set up payday super early to do a trial, and still been paying super monthly as we previously were, but last month it got missed because the authoriser forgot to authorise it in MYOB - but there was no reminder or anything to flag that it still hadn't been authorised... So it just sat there until we realised, and we ended up having to pay two lots in one month. The suggestion of a manual workaround (to add to the other millions of those we currently have) seems silly when the software already offers invoice reminders etc. Surely this can be streamlined in an update before July hits?
STP 3 data files
STP 2 data files Just looking for advice... My client has 2 untidy data files, so decided to start a new data file for each one combining them into 1. Started combined employees payroll, stp etc for 6 weeks. He has now decided to go back to the 2 separate data files again. My concern is STP, EOFY payment summaries, I am not sure what to do about this? Hope this makes sense and some advice would be appreciated.Important updates for MYOB Invoice and MYOB Capture apps 17/09/2025 *Australian Customers
Hi everyone, With the exciting launch of the new MYOB Assist app in Australia, this means there will be some changes to the availability of the MYOB Invoice and MYOB Capture apps. For customers in New Zealand - there is no change to these apps or their availability. For Australian customers, please see the below. The MYOB Invoice and MYOB Capture apps are no longer available for download as of the 16th September when the MYOB Assist app was launched. On 29 September 2026, MYOB will retire the MYOB Capture and MYOB Invoice apps in Australia. Click the link to learn more about MYOB Assist
Lodging payroll with ATO error
I keep getting lodgement errors with the ATO, we have 27 staff and I'm only able to process 4 people at a time before I get a lodgement error. MYOB keep closing my support requests (4 times now), I respond to their emails about more information and then they promise to call and don't call. I have cleared my cache and still I get the error. can anyone else help as MYOB don't seem interested in helping. ThanksHow do I get support from MYOB
I have lodged the same error 3 times for help. I have spent a number of hours on hold and received one phone call outside of working hours and not in the office when they called. I have sent the information they needed and they close the support requests without resolution. How do I get my problems with MYOB fixed ?Attachments not showing in Bank Register
Majority of attachments are not appearing in the Bank Register. This applies to both "Pay Bills" and "Spend Money" transactions. These do however all appear in the purchase register. Even when the transaction is opened in the Bank Register the attachments are missing. Not a big one but makes ensuring all inbound invoices are attached somewhat tedious. Any ideas?Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.
Linked bank accounts
I have recently upgraded my offline file to an online file and chose to have my bank accounts linked. After working with the new file I've discovered I hate the linked accounts and would like to get rid off them. But HOW? I can't find anywhere how to do that.... Anybody out there who can help me please? TIA Els 😊Journal Import Error - 1 record skipped - Input string was not in a correct format.
Hi MYOB users, I am using the general journal import function to import the journals. I am now getting this message of 1 record skipped and unable to import it and it says that the import string is not in the correct format. I am yet unable to resolve it. Does anyone else encountered this issue? The message is records imported without errors. 0 records imported with warnings. 1 records skipped. Summary of errors Error 0: Unexpected import error - Input string was not in a correct format.Super payment returned - clear pay reversal
Hi, we received one employees super contribution back into our bank as they changed funds. Ive followed the "Returned Superannuation contributions" Instructions and paid into new fund, but how do I clear the pay reversal (the negative super amount) in the super payment window? Thankyou in advance
