Changing Item Prices
Hi, Where would be the best place (screen) to change Inventory Item prices? We have had issues where we have changed the price using "Set Item Prices" but they have not saved. We have recently switched to Accountright Premier and the issue has happened since we started using the new Myob file. Why would this have happened? Thanks
MYOB Bill Entry - maxium line entry?
Hi all, Does anyone know if there is a maximum line entry for bills - I have a few monthly bills that have in excess of 200 lines, however, when I get halfway through entering them, MYOB slows right down and it takes forever to finish entering the lines. Does anyone know a way around this? TIA Lesa
Online payment surcharge
Hello. For online payments I have only selected credit card (not BPay) and to pass on the charges to the customer. Yet still I receive an invoice from MYOB for the credit card surcharge. How can I avoid this? Above is the settings on the invoice which was paid on CC but I still received the invoice from MYOB for Online Payments Transaction Fees. It is $44.77 on a $2640 invoice. Thank in advance.
Business verification
I have a client who cannot email out invoices as his business verification is incomplete. He has submitted 2 support requests - nothing has happened! I rang MYOB support on his behalf this morning waiting to be transferred to the Financial Services department only to cut off while waiting!!!!! MYOB - what is going on? How can I help my client?????
BAS reports missing in MYOB
BAS reporting for Jul-Sep 2024 and Oct-Dec 2024 were done via MYOB. Today when I look at my BAS reporting in MYOB, they are not displayed. It only showed up until June 2024. Under Financial Year, it says "All" so it is definitely not a filter that's hiding them. Is this a bug in MYOB and how can I get those back?
MYOB Teams set up to capture job info
Hi all I have read the set up info on MYOB Teams but am getting very confused. I'm after a solution that allows staff to clock on and off of jobs (used job categories fields) from a mobile phone. Their location isn't important. I just need to capture time allocated to jobs. How do I set this up - If I can set it up... It refers to timesheets or clock on clock off - I'm not sure which option I should take and what I need to turn on/off - any hints, instructions etc would be gratefully received. Thank youPayroll Team APP - issue
Hi, We ahve been using the Team appf or some time and now one of my employees can not longer see his timesheets that he has submitted. He can see the approved ones but nothe current timesheet. Yes, he has done the following with no luck turned of the phone and turned on made sure the updates are done on the phone uninstalled and reinstalled the app installed the app on another device - same problem This happened to a previous employee who is no longer with us. Now a different employee, we want to use the app as it cuts down admin time. But we need a fix for this. ChrissieSales invoice bounces back
I sent two invoices from MYOB this morning to one of our usual customers, and it bounced back, with the diagnostic code - rejected The customer had their IT check their side and advised it's not from their side. I can invoice to my own email address and to other clients with no issuesCustomers with Different Shipping Addresses
On the browser version we need a way to add a shipping address to the invoice. It's not practical to do it by the current method. For example, in the building and construction trade, when we supply and install to a new home build we need to refer to that site address when we invoice the Builder. It's usually a "one off" transaction so the shipping address will change every time we do work for the Builder. This has been requested since the browser version was launched and still has not been fixed yet AR lets you do it. So if you are wondering why people won't move their business to the browser version, it's things like this that are frustrating and time consuming and make using the browser version pointless.
