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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Transactions not showing in the bank reconciliation
Hello Everyone, I'm currently facing an issue with reconciling transactions within the date range of 1/04/2022 to 30/06/2022. Despite correctly allocating the transactions and ensuring that the appropriate bank account is selected, I am encountering difficulty as these transactions do not appear in the reconciliation bank. I have confirmed that all transactions have been accurately entered, and the dates are input correctly. Despite this, the transactions are not reflecting in the bank reconciliation. I have attached scrrenshots of the bank reconciliation and the bank transaction tabs. For instance the fisrt of April 2022 I can only reconcile 3 transactions but I have 9 transactions in the Bank transaction. I would appreciate your assistance in resolving this matter. If you have any insights or suggestions on how to make these transactions appear in the bank reconciliation, please share them with me :) Thank you
Paying Super for Contractors
Hi Community, We have a contractor for which we are required to pay super for. I have set this contractor up as an employee according to the MYOB guidelines. We processed a zero pay and added the Super Guarantee dollar amount. In the first instance when we tried to finalize the pay we received the following error: IncomeStreamTypeCError: A mandatory field has not been completed. (ATO error code CMN.ATO.GEN.XML.04). After a little research on forum, there was guidance around needing to set the Income Type which is found under Payroll Details>Taxes>Income Type on the employee card. It was suggested s that this should be set to the option of "Labour Hire" as there is no option for Contractor. Not technically correct, as this contractor is not through labour hire. Anyway, if someone could confirm that this is the option to select? The other thing we did was to process the contractor payment separately and to update the employee card Payroll Details>Personal Details>Employment basis to "Other - Not Reported". This returned another but different error which was as follows: PaymentBasisCode Error: Employment Basis code is invalid (ATO error code:CMN.ATO.PAYEVNTEMP.000272) Again, looking at the community forum, two different options are suggested: Set code as Labour Hire; or Set code as Other - Not Reported. Option 1 - set as 'labour hire'. again is not technically correct as contractor is not through Labour Hire and Option 2 means that the payment is not reported to ATO. ATO website states that super contributions to contractors are to be reported Via STP2 if the accounting software can support it. From what I can see, we have 2 options: Set both Income Type and Employment Basis in MYOB as 'Labour Hire" (which is not technically correct);or Set Income Type as 'Labour Hire' and Employment Basis as 'Other - Not Reported' (in which case suggests that MYOB software does not support this type of reporting). Would appreciate any assistance with regards to this. Many Thanks LynneSmart Invoice Reminders Banner
Ever since the latest update to the Invoices page, which in my opinion creates too much white space at the top now, the 'Smart Invoice Reminders' banner does not remember my choice. i.e. I have clicked the Close button on the banner so many times, to reduce more unnecessary noise at the top of the page, and it comes back every time I go to the invoices page.Get rid of annoying banners
Can we please dispense with the "smart invoices" banner that pops up on the screen EVERY time you go into the invoices screen. Regardless of choosing to close it, it comes straight back as soon as you are back in the screen again. Also helpful if we could toggle off the insights banner from the main screen.
Bank feeds after latest version Update 2026.4.1.6
Hi All logged in and updated the MYOB file. Went into bank feeds and there are transactions from 2023 - 2025 sitting there waiting to be authorised. Given our year was finalised on 31 Dec and closed off would like to clarify: Has there been a glitch in the system with the update? Can I just hide all the transactions, though some are showing as green (waiting approval) eg If I authorise all will this affect the closed off accounts. Bank rec to EO March balances Thoughts anyone? thanks
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??
Why?
G'day all, So begrudgingly I've just "upgraded" to Business Pro from my original old desktop version of AccountRight Plus. Apart from limitations on how I can layout an invoice, it appears when I use the spend money window and select my supplier from the contact payee dropdown menu, then complete & record it, the suppliers name doesn't appear in the reconcile accounts window. Pre migration spend money shows the supplier in the description as well as all other transactions. At present when I input a spend money transaction it only shows the date, reference #, and withdrawal amount. No I haven't set up bank feeds yet. Any suggestions ????? Thanks in advance!Job / Site addresses
Hi All, 2nd post in an hour, I know I'm going to dislike this upgrade. So when I need to send an invoice to a customer (think real estate but not, but sometimes could be) where the job address is different to the billing address, I used to have different accounts set up for each one in AccountRight Plus with the actual job/site addresses preset in its own custom field box. Now well it looks like i cant! I guess I could put these addresses in the shipping details box, but I ain't shipping NUTTING. Also I'm not sending out a "bill" either its an Invoice, but i cant change that either. It's supposed to be a SERVICES invoice template isn't it, and not for delivering widgets... Any ideas would be apricated. Cheers
Getting paid into different bank accounts
We have a couple of different bank accounts, and for certain clients we need to get paid into different accounts. I am setting up invoicing within MYOB for the first time, and there seems to be only one bank account option you can enter, and I can't see any way to edit that section of the invoice to change it to a different bank account. Does anyone know how we can do this?Upgrade of old AccountRight
We sold our practice a few years back but have continued to use the AccountRight v19.7 for our own purposes since on our desktop not online. I have been told that my data will be frozen and read only after the activation after some issues with the software. So is there an update for AccountRight that I can upgrade to which will be stand alone desktop only with no online. I have looked at Business Lite. Can there be two entities on the one subscription for Business LiteSupport is non existent
Hello Guys, I have been trying to contact MYOB via phone for the past two days and no one will ever answer. On both days I was in a cue for well over an hour. To add insult, I was informed at the start I was a entitled to priority support and would be put ahead of the que. I have also emailed MYOB support through their portal 3 times so far. One request was about 6 weeks ago and I have still had no answer to any of these. My question is. Does anyone know of an unlisted number or email where we can actually get the support we are paying a substantial amount for?
Importing Spend Money Transactions
Hi, I am having an issue trying to import Spend Money transactions. I have exported as recommended to get a template however when importing again, I get an error. This has been my last attempt at importing even a single transaction. I took the below lines from a file that MYOB created when exporting Spend Money for January 2025. Google,3/01/2025,21110,,11.09, Google,3/01/2025,,53000,10.08,1.01 I created a separate text file with the following (only changing the year) {} Co./Last Name,Date,Cheque Account,Allocation Account No.,Amount,Tax Amount Google,3/01/2026,21110,,11.09, Google,3/01/2026,,53000,10.08,1.01 When attempting to import, I get this in the import log: 0 records imported without errors. 0 records imported with warnings. 1 records skipped. Summary of errors Error -15: Account number not found in list of postable accounts. -15 ,Google,3/01/2026,21110,,11.09,0 ,Google,3/01/2026,,143,10.08,1.01 From what I can see, the import process has somehow changed my 53000 'Cost of Sales' account to 143 (account/record ID number?). The 21110 account definitely refers to a credit card account in MYOB that I use to manually enter Spend Money transactions. I've gone through a number of forum posts however haven't found a solution. What am I missing to make this work? Hopefully someone can shine some light on it for me. Thanks
