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Not able to send invoices out and getting no help from myob
I need help First I called and spoke to someone in call centre about the fact I was unable to email my invoices. They were no help at all and didn't know what was wrong in the system. I then called again on the 30.9.2024. Still no help at all but I found out they they had blocked my email. I got them to check of that they said it had to go through a process and it should be resolved in 10 days. Contacted on the 8.10, 14.10, 16.10 17.10 , 21.10. Still not fixed. I need help.... They just dont respond. does anyone know what I can do PLEASEdeath of employee Unused leave
Tried calling MYOB and after wasting more than one hour the person was unable to help with processing unused leave entitlements. Then she said I will put you through to Payroll, even though at the intial conversation step I had asked: Have I come through to the Payroll help department? When she put me through to the "proper" payroll department, MYOB had closed up shop for the day. Please MYOB, put on specialist Payroll staff who understand Australian Payroll laws and guidelines. Still no closer to getting the help I need, and the no, the community forum is not helpful either. I need to talk verbally with someone who can show me how to transfer the unused leave entitlements to the correct category of Death Benefit - ETP tax free.2Views0likes0CommentsDate Formats
I have a problem with the date formats in MYOB. At some point during the day the format changes from Australian to American format. Its random when it happens. I end up sending invoices to clients with the wrong format. In order to change it back to Australian format I have to log out and log back in again. I am looking unprofessional with this. Can someone provide a solution, my Windows settings is Australian formatAssigned Custom Field Names not showing on report
For employee card files, I have created a custom report to show Name, Address, Phone, Email, Notes, Emergency Contact Name, and Emergency Contact Details. I created the Emergency Contact Name, and Emergency Contact Details fields by going into Lists > Custom Lists and Field Names > Employees (see screenshot below) These field names are visible on the employee cards as below: However, when I create my custom report (Reports > Index to Reports > Card > Card List [Detail] > Card Type [Employee] and then want to show \ hide the required fields, it still shows as "Custom Field 1" etc: and so when I run the report, it comes out as below. Also, does anyone know how to delete the default report name i.e. Card List [Detail].... I've tried, but couldn't so I just moved it about the page. I can export this report to .pdf, but can't export it to excel (the option is greyed out) otherwise I could have done a find and replace for those field names. I had hoped to give each employee a copy so that they could check and update their details. My workaround for now has just been to tell them what the custom field name is for if the details aren't recorded. Thanks and regards, Narelle5Views0likes0CommentsInvoice Reminders being sent after payment received & allocated to Invoice.
Hoping for help, A few months ago I sent up Invoices reminders for customers and up until today all seemed to be working as it should - or so I thought. I have just received a remittance from a customer for an Invoice that was paid a month ago, as they keep on getting reminders, so they have paid again - even though the Invoice is marked as Paid in MYOB. I have checked the activity history of the invoice and can see they are correct, they received two more emails after the date their payments were marked as received. Upon checking through my Invoices I can see that this has happened to various customers that have paid their invoices but are being sent reminders. What can I do to fix this or prevent this from happening?Removing Superannuation Payments with MYOB Business
Hi I am trying to remove payments from the 'Pay Super' area of MYOB Business. I have paid the employees super myself using an external service. On AccountRight, I used to use Pay Liabilities function, but this function is unavailable on MYOB online. I tried following the same steps if I was using MYOB itself to do the super payment, but then it prompted me to authorise the transaction, but ofcourse that would pay the super a second time, so I did not authorise the transaction. Now the transaction is marked as 'pending authorisation.' Is it ok to leave it like this? I would like the Pay Liabilities balanced, and the employees marked as 'paid' so they don't appear in the 'Pay Super' area. I am planning to use MYOB to do the super from now on, so this won't be a problem in the future i.e. I will authorise future Super Payments. See pictures. I have already done the super using an external service for Oct, Nov, Dec. January is not complete, so I the super payments for January can remain. The Oct Super payment I created super payment but did not 'authorise' it as explained above, so the super payments for Oct period are not there.315Views0likes5CommentsDeleting an unprocessed payroll electronic payment
I have processed pays and then went and paid employees individually from bank account because I forgot about the newly set up electronic payments in the payroll. I need to either change the paid from account from electronic clearing account to the working account, or delete this electronic payment transaction and entire payrun and start again. Super has been paid and processed already. Payments have been paid to employees manually already. I really hope someone can help me. Thank you.SolvedWorking Holiday maker to Visa 482
I need to change an Employee from Working Holiday Maker to 482 Temp Skilled shortage visa & qualifies as an Aust resident Currently using Tax Table: Working Holiday Maker - Registered & Income Type: Working Holiday Maker. Does anyone know What changes I need to make in the Payroll Details / Taxes for this employee. Regards, Deanne14Views0likes3CommentsExporting Customer Card Files
I know of 3 ways to export Customer Card files and all either don't work, don't have the correct data, crash or I can't save the report for future use. I only need to export, Customer Name, Phone & Email and I need to save this report for repeatable uses. Can anyone give me an idea on this? MYOB Export Assistant Has all the functionality I want to select the correct files, but I can't save this as a repeatable report. This also creates 2 fields for the Customer name ( Fist Name & Surname), not ideal, but I can work around in google sheets. Card Report This usually crashes when I try to export a Customer Contact List. Limited Customization - Not enough fields to insert. Why isn't email available here or other information? If it doesn't crash I can't add email address to this export, which makes it useless for the report I need. Work around is to create a custom field and add email to this custom field, but I am trying to reduce data input not double it. The Web Version of MYOB has no customization and can only export to PDF or Excel?? Why is there know export to CSV Function? If these customization can be added to future updates please do so. Thank youCustomized form not printing
Hi, Sorry to bother you but I have a bit of a weird issue on Myob Cloud with regards to a Customized form having some very weird issues printing. We have one machine that connects like all the others to the cloud file, that has major issues with printing any customized forms and/or editing them. When we print any customized form from the Myob file (on one machine), it's massive in size (seen by preview before printing), which the new printer seems to be rejecting. This computer could print to the old printer. (There are no settings on any driver that I can find at the moment for his new printer that force the document to fit the items to the page.) We've exported the form from a computer which can open the “said” form without issues (and also print it and it works fine) to this machine and the new imported working form still does the same on this machine. We've also tested printing the Myob generic form one, on this machine which does still show as an a4 page which works fine. If we “save as” the generic one which does work without making any changes to it, it saves to the system like the other forms which then has masses and masses of space and then does not print again. At the point we're grasping at straws and just can't understand why Myob is causing such massive space in the forms on his machine but no one else's. This machine does have a very large monitor but I'm sure that couldn’t be pulling anything in via myob with regard to page sizes etc. We've removed and also re-installed Myob which hasn’t helped and changed the printer driver to others which hasn’t worked. (the Microsoft IPP class driver got the closest to printing something out but it was all garbage). Wondering if you had any ideas on anything that you may have seen similar to this maybe? I can only assume it was working fine on his machine previously due to the older printer being able to maybe shrink pages to fit 100% of page printing to. Regards, GavinTransactions missing from reconciliation page, but showing in bank register
My clients file has been reconcilled to 30/06/2023 and says there are no further transaction to todays date. However there are transactions in the bank feed (fully allocated) from 1/07/2023 to todays date which match the bank statements I have. I have undone all historic reoncillations to see if that solved the issue but transactions are still missing. Unsure how to proceed. ThanksSolved41Views0likes6CommentsTitle Options
When creating a new template, I have the choice of "Invoice" "Quote" or "Statement", and the template created will have the heading "Tax Invoice" "Quote" or "Statement". Is there a way to change the heading of the document? I would like to send a customer a less than subtle reminder of their overdue account, and I think the term "Statement" is a little too subtle. I do not want to set up auto payment reminders, as this has caused me grief in the past if I don't enter an incoming payment straight away. Any suggestions?