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MYOB Business
Find answers to questions about using MYOB Business Lite and Pro.MYOB AccountRight
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Latest topics
Pay Items at W1 on BAS
I have 3 different pay items being used but only 1 gets pulled into BAS at W1. They are all set up as Type: Salary & Wages, Names are different, STP Category: Gross Payments. I have been manually adjusting when I do my BAS, but would prefer the amount at W1 pre-populate correctly to avoid errors occurring. Really hoping to get to the bottom of this. Thanks. LInda.
Payroll Help
What would other users if this was the situation. Director gets paid a salary and is it currently set up as electronic payroll using his Loan account. Other employees cheque payment method is used to the working account. Problem is: when the net pay is paid in 2 different amounts therefore in the bank feed is does not match up to the payroll. I was using Account right where you could hide the transaction and tick the correct payroll amount in the bank rec and all was sweet. Business Lite won't allow me to do this. Would it be better to use electronic and payroll clearing liability account and then when the employees are physically paid allocate payment to payroll clearing. Can I do anything besides reversing the pays that had more than one payment made to employees and change them to go through the payroll clearing. I really only want to hide them as I reconcile in the bank. Thanks JackieSecure Invoicing Options
Has MYOB come up with a solution regarding secure invoicing? We do not want to sign up or register. We are not even using bank feeds. I was advised we had to register for secure invoicing then opt out. This should be an opt in feature not opt out. People are having issues opting out after registering. The accounts manager wont register, I am currently emailing invoices in PDF from outlook. Anyone got a solution?
AccountRight Freezing on Retail Manager Import. Any Solutions?
Hi everyone, I'm having ongoing issues when importing Retail Manager accounting data into the AccountRight desktop app. Each time I attempt an import, the program freezes and becomes unresponsive. The only way to exit is by forcibly shutting it down. Interestingly, when I sign back into AccountRight, the import appears to have been successful. I have already tried clearing the MYOB cache, but the issue continues. Has anyone else come across this problem? If so, did you find a solution? Also, I was wondering whether the browser version supports importing Retail Manager files? I had a quick look, but couldn't see the option available. Any help or suggestions would be greatly appreciated. Thanks in advance.Importing precoded bank transaction
Hi, Does MYOB have the ability to import precoded bank account transactions? Xero has an import .csv template which enables bank account transactions that have had a GL code or category allocated to them by the bookkeeper when preparing the upload template (this is the precoding bit) to be manually uploaded as a bank feed and automatically reconciled once uploaded. Thanks, TimREST Superanution
I have a new employee who has provided details for his REST Super account. I am getting the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund List window and select a valid Fund Name for it." when trying to pay his superannuation. He has provided me with correspondence from REST Super that confirms his member number and also the fund ABN/USI. A search on both Super Lookup and the REST Super websites also confirm that the details are correct. How can I go about correcting this error?
EOFP finalistion
The total wages and taxes amount in ATO for 2024/2025 do not matched with my MYOB Payroll Summary for some employees. (one of the employee already asked and don't want to used ATO amount as they are low and will affect his child support). I reported every time I make a Pay run and adjustment etc to ATO. My payroll Activity Report and Payroll register report matches. How would I make ATO EOFP amount matches with my MYOB Payroll Summary? If I run an unscheduled Pay run for all the employees affected, will the amount appears on the Bank Statement? (don't want that to happen as they are already been paid). Could someone please help. Thank you so much.
How do I update STP for prior year?
We have found that wages have been incorrectly reported in the 2024 financial year for one particular employee. Now that the MYOB file has rolled into the 2026FY I can't get back into 24FY through the STP reporting tab. How can I update the ATO with the correct STP information for 2024?HTML Email customisation
I would love to provide my customers with a link to leave a Google review for my services in the invoices I send them. I have put a QR code on the printed invoices I provide (fortunately less than 1 in 100 customers still want a printed invoice), and I have followed this article to add the relevant html to my invoice text. The problem is that when I send a test email to myself, there is no such text showing on the HTML version of my email. It only shows if I click to choose Plain Text on the email I receive. Is there a way to change the standard text of the HTML version of the invoice email? Many thanks!Leave Exemptions
Hi, HELP PLEASE! Getting confused with the leave exemptions. I think YTD balance is not correct. What are the leave exemptions for: Annual Leave full time hourly - I ticked Overtime Pay Annual Leave Loading hourly - I ticked Overtime Pay Personal Leave full time hourly - I ticked Overtime Pay What are the correct exemptions? Also, how to zero out Personal Leave accrued from 2024-2025 because any balances should not be carried over to the next financial year. I think I missed to untick the "carried over to next year" option. Thank you, ShepaiCustom List Field data not updating with Export / Import modified file
Hi All, I am trying to do a bulk removal of data in the Custom List Feild exporting the file, removing the data / text and Importing it back. It says file has Import without errors, but the original data is still in the Custom List field? Any ideas? Thanks Nathan
STP Finalisation
We run four payrolls. Three have RFBA that require data entry at point of STP Finalisation. Two of those with RFBA worked perfectly, I added the RFBA and then completed the Finalisation. The 3rd one keeps coming up with an error: I add the RFBA against three employees in the designated boxes but they do not total in the box at the top of the list: I've tried everything over and over, refresh browser, a different person has also logged in and attempted the finalisation with the same result. Where to from here?STP Reporting double up confusion
Help, a few employees advised me today that I have reported their pay twice to the ATO. When I go to the payroll in MYOB it is only showing that all employees have one entry. (one payroll for 140 employees) When I look at the STP reports on the website it does show 2 lots of payrolls (with one saying it has NOT been sent to the ATO) so my query is....if I have not sent it twice how does Centrelink know to tell employees they have been paid twice. I can't reverse one payroll becasue there is only one in MYOB (not 2 as per the ATO report) I'm very confused. Any ideas?
