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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
Email black listed
We are receiving bounce back messages when attempting to email purchase orders to one supplier (Diagnostic-Code: rejected). I have seen in the past that MYOB sometimes "black lists" a particular email address and have called MYOB support about it but haven't had a call back from last week. Does anyone have a fix for this or does a MYOB tech need to "un-black list" the email address?
Bank Rec – Supplier Payment via ABA not appearing in Match (Find)
Hi, We are currently using MYOB AccountRight (desktop version). I’m having an issue in the Bank Reconciliation screen where I’m trying to match a supplier payment made via EFT. The payment was processed through an ABA file uploaded to the bank. However, when I attempt to match the transaction using the “Find” function, the corresponding supplier payment does not appear in the list. Given that the payments were generated from MYOB and included in the ABA file, I would have expected them to be available for matching. Could you please advise why these transactions may not be appearing and how I can resolve this? Thank you.
Can't hide or delete transaction
Reconciled bank NIL Balance as at 30.06.2025. Printed Bank Rec. Now a mystery transaction has appeared on bank rec as outstanding. Cannot delete and cannot find where to hide it. lodged a support request 10.04.2026 02994989 and still no response. Seriously looking at Xero for myself and clientsMultiple Emails for invoices and statements
It would be great if we could have the availability to be able to send tax invoices to a email address and monthly statements to another email address - customers are starting to want the tax invoices and statements to be emailed to different email addresses
Transfer a customer credit to an income account
I've followed MYOB's instructions on this topic and have created a service invoice for the customer with a negative balance. However, when I go to allocate the old credit to the new invoice nothing shows up in the settle credits and returns window (yes, I've ticked the show closes sales box :))Changing from Full to Part time and Leave accrued
I have an employee changing from Full time 40 hours per week over 5 days Part time to 2 8hours per week over 4 days. I know I need to change their hours of work and days paid in the Standard Pay tab but am not sure if the current and accrued leave will remain when I change their hours or will the existing leave remain. They do not want paid out their leave entitlements but have it carry over.
Reinstating a MYOB file
Our client has cancelled their MYOB subscription back in December 2025 - their business was sold and they stopped trading a while before that. We have applied for a tax clearance certificate to liquidate the company and it has come to our attention that the STP finalisation was not done for the 2023 income year. How do we go about reinstating the MYOB file for the client please?Move Item report
It would be fantastic if we could have a actual report for when we move stock items within our locations Its great that we can actually move stocks to various locations but we also need a traceability report so we can have on record - what items, qty, user ID of whom moved the items - its very well the admin can move the items but we have nothing to forward the warehouse to physically move the items within our locations I know in the older "enterprise" version this was available but it has not been implemented in the AccountRight premier version Its a very vital part of multi location businessesPay super , some funds rejecting
I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully. I'm receiving this message for these rejected employees "This Fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund list Window and select a valid Fund Name for it" . The superfund listed in MYOB has been re-confirmed and entered by each employee into MYOB as correct so not sure why they are rejecting?BankFeeds
I've been NOT receiving bank feeds since last Thursday. I have two licenses AR Premier..I can see the bank feeds online but NOT on desktop. Its only affecting one license NOT the other I told the error is a MYOB problem yet its not mentioned on the status page. We have uninstalled and re installed AR cleared the cashe and still cannot rectify, Thoughts? Geoff
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??CMN.ATO.PAYEVNTEMP.000370
I need to record leave accruals for an employee who is essentially a contractor and is getting paid through accounts payable. I have tried to enter a zero pay with the leave accruals and I get the above message and cant process it. I do process super for this employee through myob payroll. How can I process the leave accruals ? Robyn COSError recording payroll after STP passes
I am stuck in my payroll, I get a green tick for STP passing, and when I record my payrun this error comes up Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 14098172-1190-44ba-9768-d27c50878b1a. I have cleared browser, refreshed, nothing seems to allow me to get past this. Can anyone help?
Myob Accountright - No Alert you cannot save work when two people work on the same invoice
Hi, We use Myob Accountright and have noticed we no longer get a 'cannot save' error when two staff members inadvertently work on the same quote or invoice at the same time. This seems to have changed in the recent update where the bank feed issue occurred. Previously, if two people opened the same invoice or order and worked on it, the second person would get an alert when they tried to save their changes, saying the invoice / order had been changed and they cannot save their work. Now, to the employee it appears they have saved their changes, as no alert appears and they only find out later that this has not in fact occurred. This has caused significant issues until we worked out what was happening and now to overcome it staff have to ring each other to ensure they are not working on the same sale. I'm wondering if this is scheduled to be fixed please as it is a significant problem? Thanks, Regards, Judy.Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?Transactions Report-General Journal Report
On the MYOB AccountRight desk top version, I can run the above report and get a list of journals with the entire journal being shown. On the Browser version, I can list the Journal entries by date selection, categories etc, but the entire journal is not shown. How can I get the same report from the desktop version?
Closed business but still need access to MYOB data
Last year we closed out business. It will be finalised and deregistered by our accountant after the end of this financial year. I've still been paying for our full access to MYOB AccountRight ($165 a month). What product/subscription can I reduce down to that still allows the accountant to access past Accounts, Banking data and possibly Sales and Inventory?
Duplicate pay transaction after reversal
Could someone pease help me with matching a pay run bank transaction in MYOB. I was working very late and I've stuffed things up with MYOB and their call centre doesn't let you get through. We are a very small business and pay directly through banking on 26th of each month, adjusted for public holidays. I made two stupid mistakes. 1) | got an MYOB error message telling me a pay run for an employee had failed, so I went back and ran it again. Because I was very tired at the time I didn't realise that error message was itself an error. I had paid the same employee twice and authorised it in STP without realising this. I then reversed the pay and ran an STP update event. The super was paid afterwards thank goodness. I checked with the ATO STP section and they kindly investigated and told me all was in order - correct gross salary & PAYW. The payslip is correct. I've also run all possible MYOB reports to doublecheck that everything is correct now. The payment from the bank to the employee is also correct .Now I'm trying to match the payment. Under bank transactions MYOB is still showing TWO separate pay references available to match (627 & 628) — which have identical salary payment amounts. I don't understand why there are two references when l'd reversed the pay. The first reference 627 was included in the reversal. Looking at the pay run list it still shows two pays, one reversed and then one for two employees (duplicates of the same employee) with a strange amount on the Total Net Pay. Please please don't judge me for my ignorance as l already hate myself and am very upset. I've never made this mistake before. I really need your advice about to match the bank transaction for the pay and what to do with reference 627Superannuation - Salary Sacrifice
Hi help required, One of our employees has salary sacrifice set up with a deduction of $100 per week from beginning of this April. When I went to 'Pay Superannuation' at the end of the month, the first weeks pay period has been paid correctly and was entered as a deduction, the following pay periods have been entered not as a deduction, so has been paid to the employee in error. The four Salary sacrifices are sitting in Pay Superannuation as a negative, how do I rectify this so that I can pay the employees correct Super to the and report it to the ATO. We are not concerned about the over payment to the employee, we just need to rectify and correct the Super, and remove the negatives sitting in Pay Superannuation . The change that appears to have been made after the first payrun in April has been rectified.