Product Help & Ideas

Sales and purchases not recording
Hi all.. having a little trouble over last few days.. Sales and purchases delete entry when i press record. Invoice number stay the same as if i have done no entry.. but when adding new item via purchases it adds those. Any idea what goes on ? I have cleared the cache and tried bring up old file but the same happens when file upgrades. ? Please 🙏 help . Thanks heaps
SimplyErotix
2 hours ago Place AccountRight: Sales and Purchases
1.3KViews
3likes
93Comments
Recurring Sale Invoices not saving
Hi I'm using AccountRight Standard 2025.11.1.9 [Desktop] and found that creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded. This has only started happening since today. Is this a global issue or a glitch in my data file?
Solved
CCI
16 hours ago Place AccountRight: Sales and Purchases
Desktop
865Views
2likes
58Comments
Bank Reconciliation Scrolling
Hello This Month i have noticed the bank reconciliation window has changed. As i have hundreds of transactions in any 1 account, when I scroll to the end date and check the box the window SCROLLS BACK TO THE TOP and it is VERY VERY annoying! I then have to scroll all the way BACK to the bottom to keep reconciling EVERY SINGLE TIME. Why has this been changed? you used to scroll, match you transaction, tick the box scroll etc. This is very frustrating and has the potential for transactions to be missed, takes 5 times as long to reconcile bank accounts. Change it back!
TheCoolShop
16 hours ago Place MYOB Business: Banking
357Views
12likes
45Comments
GL Journals not recording
Please fix the issue with GL Journals not recording (per below). See attached I've been using AccountRight msi (offline version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves:- backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter
schryan
19 hours ago Place MYOB AccountRight Ideas Exchange
Accounting
6Views
0likes
0Comments
General Journals Not Saving
I've been using AccountRight msi (offline desktop version) for a number of years with a number of company files. The current version being used 2025.11 About 2 months ago I detected an issue with general journals not being recorded to the ledger (despite no error being displayed) For example:- I enter a journal > click "Record" I run the general journal for the date in question, and the entry just "recorded" is not there. This happens repeatedly and occurs across the different company files. I contacted MYOB support who provided a very onerous "fix", only to find the issue presents again. The "fix" involves backing up the company file, locating and deleting myob cache, deleting the company file, unzipping the backup file restoring the company file from the backup, adding the company file back to the library, opening the file to check a security setting, unchecking the security setting, exiting myob, restarting myob. This works sporadically, and when it doesn't work, I need to repeat the above until it does. This has become very frustrating, very onerous, administratively crippling, commercially inhibitive and unsustainable. Each time I enter a transaction I need to check it to verify it has been recorded, and if it hasn't, I need to carry-out the 10-step "fix" above. Something has changed with the myob logic in an update since 2025.3. This was the last version I had installed (prior to updating to 2025.11) that did not exhibit this behaviour. Does anybody have any news regarding this and when a fix is likely to be released? Thank-you. Regards, Peter
schryan
19 hours ago Place AccountRight: Accounting & BAS
Desktop
4Views
0likes
0Comments
Migrating AccountEdge multi-currency to Business Lite
I have a small online store (it sells paper notebooks in the iPad age…) that has been using AccountEdge since around 2009. I buy stock in Euros and have used the multi-currency feature for purchases. There are probably a dozen purchases in Euros. Business Lite is the best fit for me, but my file can’t migrate because of the multi-currency transactions. Does anyone have a process for converting the multi-currency transactions to single currency? My accountant wants to move me to Xero, but it has a bigger learning curve and it’s a bit more expensive, so I’m debsperately trying to avoid it. Thanks for your help, Razz
RazzDazz
20 hours ago Place MYOB Business: Getting Started
32Views
0likes
5Comments
Employee Tracking Hours etc
We want to keep track of the hours and parts our tradesman uses on each job. I am not familiar with using timesheets or anything like that in MYOB. Is there any suggestions that would be the best way to track this (Maybe one of the MYOB apps might work - not sure) Thanks
DonnaLee1972
1 day ago Place AccountRight: Payroll
14Views
0likes
2Comments
Payday Super
Hi everyone! I just wanted to check that when payday super comes into play, we use the exactly the same process as we do now (we pay super quarterly through MYOB) except its done weekly. From what I have read it seems to be the case but I just wanted to check
DonnaLee1972
1 day ago Place AccountRight: Payroll
Super Pay
12Views
0likes
1Comment
Remove warning
Is there any way to disable the Receive Payments instead of Receive Money warning? Most of our customers pay a deposit for goods before they ship and therefore there is no invoice to apply the money to. The deposits are also in a foreign currency (USD) so we process them all at the end of the month when we know the average exchange rate that we're going to use for the month. Is there a way to turn off the warning as it's extremely annoying when we can receive over 100 deposits a month.
MickyH75
1 day ago Place AccountRight: Sales and Purchases
9Views
0likes
1Comment
N o sign up option for payday super
There is no option to sign up for payday super in MYOB account right desktop version. Is it supposed to be like this?
Cerise3
1 day ago Place AccountRight: Payroll
13Views
0likes
1Comment
Broken Links in Sales > Invoices > Reports
When going to Sales > Invoices > … and selecting any of the three Reports, the system redirects to the Home page instead of opening the selected report. Looks like all three links are currently broken.
theguysthat
1 day ago Place MYOB Business Ideas Exchange
30Views
0likes
4Comments
Clearing House Error Code 4030 Fund not found
Clearing House Error: Error Code: 4030, Error Message: Fund 65127917725001 not found I have been sent an error message that the Super payment rejected because of the error message above. I searched the fund in https://superfundlookup.gov.au/. The fund exist and there is no restriction. Why has MYOB flagged this as an error?
monicarcsa
1 day ago Place AccountRight: Payroll
Desktop
21Views
0likes
3Comments
Change to how GST is treated - now overcharging
Something appears to have changed recently with how transactions treat the GST on items. Historically, the Customer Card drove how the GST was treated on a sale regardless of how the item was configured. Our inventory has items that are set up as EITHER ex- or inc- GST, and this is for particular purposes depending on, for instance, if it needs to be connected to website pricing. Now, when we enter a transaction to an overseas based customer who should be treated as a GST-Free, the transaction is saying it's GST-Free but the dollar value is actually inclusive of sales tax. In the below example, I'm demonstrating this error. For a customer located overseas, the item AVS-415 should be $249.86. The customer card is configured correctly per the above. Any explanation on why this has changed, or if it is a recent bug that can be remediated would be appreciated. We have an extensive catalogue, and it's now impossible to know in any instance if the system is reliably calculating sales tax, or if prices are suddenly becoming more expensive for customers, therefore making the transaction appear to be less competitive.
Sisley
1 day ago Place AccountRight: Sales and Purchases
14Views
0likes
1Comment
Rob
Would be great if we could enter purchases in the app. To be able to issue a purchase order number at point of sale/SALES counter Is there anything like this in the pipeline?
Signet
1 day ago Place MYOB Assist
3Views
0likes
0Comments
Superannuation payments not processing
Hi, we process superannuation weekly with the payrun. The last two superannuation payments have not fully processed. The status for both is "processing payment". Can anyone help me fix this please. Thanks Sam
SamP3
1 day ago Place AccountRight: Payroll
16Views
0likes
1Comment
taking a percentage payment on a quote
Hi There I have sent out multiple quotes to a customer, they are wanting to accept the quotes but want to pay a 30% deposit on each quote. they want me to invoice them for the 30% do I turn the quote into and order and then send that to them? then once they have paid the agreed 30% do I then apply that to the order or do I then have to generate it into an invoice? I see that when you create a order you can add in a "payed today "amount but they haven't paid the amount yet, or does that not matter? does MYOB then keep track of the deposit paid and deduct it from the amount remaining to be paid at the end of the Job?
Ebob
1 day ago Place AccountRight: Sales and Purchases
24Views
0likes
1Comment
Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality
Hi, I have been receiving this message since Monday 02.02.2026. I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago. I have also sent through 3 messages with different case numbers for each but still no reply with what is happening to have this verification completed and allow me to email my invoices direct from MYOB. Currently I am having to share, save and email in PDF form. Is anybody else having this issue or have had it corrected. Thanks!
teamSBL
1 day ago Place MYOB Business: Sales and Purchases
28Views
0likes
2Comments
Payday super with a WPN
I have a client who employs a Nanny and therefore not eligible for an ABN, she only has a WPN. Due to having a WPN the client is exempt from STP until 2033 however it appears not exempt from Payday super. I currently lodge the super via the SBSCH with the ATO but this is going to be closed by 1 July 2026. If MYOB doesn't accept a WPN, how am I supposed to lodge the fortnightly super payment?
samtoot79
1 day ago Place AccountRight: Payroll
13Views
0likes
1Comment
Importing in Westpac
Is anyone hsving a problem with Importing the payroll file from MYOB into Westpac. The error is no direct entry service for your network.
janettes
1 day ago Place MYOB Business: Payroll
254Views
3likes
7Comments
Budget input screen
Budget input screen only shows Jan - Oct (Calendar year for us), and you need to slide the bar at the bottom of the screen to see Nov & Dec. There is no ability to resize the window to see the whole year at once. This is very frustrating and time consuming when updating Budgets.
JohnODonnell
1 day ago Place MYOB AccountRight Ideas Exchange
Accounting
7Views
1like
1Comment

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Latest topics

Sales and purchases not recording

Recurring Sale Invoices not saving

Bank Reconciliation Scrolling

GL Journals not recording

Sales and purchases not recording

Recurring Sale Invoices not saving

Bank Reconciliation Scrolling

GL Journals not recording

General Journals Not Saving

Migrating AccountEdge multi-currency to Business Lite

Employee Tracking Hours etc

Payday Super

Remove warning

N o sign up option for payday super

Broken Links in Sales > Invoices > Reports

Clearing House Error Code 4030 Fund not found

Change to how GST is treated - now overcharging

Rob

Superannuation payments not processing

taking a percentage payment on a quote

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality

Payday super with a WPN

Importing in Westpac

Budget input screen