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Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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MYOB AccountRight version 2026.9 will be released on October 14th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, u...
Recurring transactions from Desktop to Browser not working.
I have been using MYOB desktop version for over 20 years and have hundreds of recurring templates for sales and purchases. Trying to change to the browser version I keep getting error messages when I try to use my recurring transactions for sales. After testing setting up new invoices in the browser platform that successfully saved with blank lines, and with the help of the AI support chatbot, I discovered that you cannot save as a recurring transaction any invoice/bill with blank lines as it tries to verify the category and tax code fields which are not present. The only option is to delete all blank lines and then the invoice will save as recurring. I believe this is why none of my recurring transactions built in the desktop version will work in the browser. I'm sure I'm not alone with this error and frustration which could possibly be fixed by not requiring the blank lines to be validated for category and tax code fields. Has anyone found a way to make their sales recurring transactions from desktop work in the browser version or do the programmers need to fix the validation process for these to work? I don't want to have to rebuild every template in the new format.
COMPLAINTS
Has anyone else had any issues with a reported complaint taking 2 months to get a response? All I have received back is the following: We've received your request - Case #03253970 I have tried to call several times to speak with someone and I am just on hold for hours. What a bloody joke MYOB Customer service is. I am thinking of exculating the complaint to the AFCA. Has anyone else had this experience and esculated the case to the AFCA and did they help? ThanksFreight Charges?
Hey everyone, I’m not sure if this is just affecting me, but I’ve noticed an issue when allocating customer payments. There appears to be a discrepancy where the freight charge is missing from invoices that were previously entered and emailed to customers. The invoice I originally sent included the freight charge, but when I go back to allocate the payment, the freight amount appears to be missing. I’m now concerned about sending out our current customer statements in case they are incorrect. We send hundreds of invoices every month, so I simply can’t go through every invoice and double-check them individually. Has anyone else experienced this issue, or know what could be causing it and how to fix it? Any assistance would be greatly appreciated. Thanks,
MYOB Teams app no longer working
I've been using MYOB teams and app since it was introduced without too many issues but all of a sudden since week end 18th October my app isn't showing any new timesheets to approve. I've had to approve them on the desktop. I've updated the app, deleted it and reloaded it, shut my phone off and on... don't know what else I can do Suggestions please
Customise invoice date
I am trying to set up the invoice date as the last day of each month (for examples 31/07,30/09/2026 etc.). Currently the date shown on MYOB invoice is the date on which the data is exported from the other platform (for examples 12/07, 05/09/2026). Any ideas much appreciated. Thank you. Kim NgoTechnical Support - Crashing
Its EOFY and I'm having to sit on hold for phone support for several hours and still not getting through to anyone. My administrative access is not allowing me access to My Account (error - 'You will need administrative access to view this page' ??). Consequently I cannot lodge a support ticket online. There has been no change to my account or user access. Since the change to Single Sign On, I am getting kicked out of MYOB several times a day (and not while the software is idle - its when I am actively processing and I'm suddenly greeted with the "something has gone wrong with AccountRight" screen). When I attempt to re-start, and email the error log to MYOB, it claims I have no email software installed, which generates even more errors. I have downloaded and attached the error log to this message. I have cleared the cache, updated MYOB, updated Windows, restarted my machine. Please, any assistance would be appreciated, my frustration level is through the roof!
Frustration with MYOB help
Hi This product needs a kick up the ass. Especially the help section. It is super difficult to navigate, the virtual assistant is next to useless and to get a response from a person takes nearly two weeks. get your **bleep** together MYOB. i just tried all avenues to try and find an answer and ended up at contact support. filled out my question and explantion, hit send and it pooped up there was a problem sending and gave me a phone number to call. SO AGRAVATING!!!!!! My question is-- when trying to send batch of invoices via email it fails and says it needs email addresses. the clients' invoices do have email addresses in their contact cards, in the correct cell, but it still fails to send. if i open the invoice and send via email it works. super frustrating to open each email and send individually.. maybe someone in the forum can help. MYOB are hiding behind Bots and drop down boxes.
AI Intrusion
I know this is probably not a popular view but at our business we hate AI as it is not secure and it's being pushed too quickly so is quite buggy. I know it has been good for some industries but it shouldn't be pushed on those of us that don't want it at this stage, until more research and stability has been done. We don't want this feature, especially whilst in BETA mode so where is the opt out function? There should be an option as to whether you want to be part of the BETA testers or not & we DON'T want BETA AI rooting through our accounting system. Please give the option of NOT using AI! How do we turn it off???Superannuation Issue - unable to allocate payment
Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against. I have now spent 1 hour and 40 minutes on the phone with MYOB, having been passed between three different people, and unfortunately no one has been able to resolve the issue or provide a clear explanation of what has happened. Any ideas community team?Dashboard on the web browser
My main concern is with the GST tile on the dashboard. I have been told that it only registers information from the GST account codes from Purchases and Sales. General Journal entries are not recognised. This makes my GST tile grossly incorrect. If it is not possible to have the correct figures on this tile, I would like the tile removed. I have also been told that it is not possible to have it removed.. As a Bookkeeper I find it frustrating that the Director of the business cannot see accurate information on the Dashboard.
Jobs tracking
How do we track jobs for multiple payroll categories( Super, PAYG, Deductions). We have a number of staff who work multiple jobs in a day. How can we allocate different jobs for these payroll categories? We import staff timesheets from other flatform, it tracks jobs for wages and salaries but it does not tract jobs for Super, PAYG, deductions. Any suggestions would be much appreciated. Kim
MYOB incorrectly locked us out although subscription to date
Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily. So I wonder how many other customers had the same problem
