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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
MYOB AccountRight version 2026.9 will be released on October 14th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, u...
MYOB online payments
A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit card fee of $3.22. I can't amend the invoice to reflect this. I can't amend the payment to reflect this. I can't reconcile the bank account - how does one fix this please?
Balance Sheet out of balance case # 03257179
This case has been going back and forth for two months and is not resolved. The balance sheet account for Retained Earnings is out of balance as at 01/07/2023 by $9,090.90. I keep being asked to do things which I do and nothing fixes it. It needs fixing by MYOB but I can't seem to get this done - just keep getting another email asking repeated questions that I continue to answer. It is maddening and I have asked for it to be escalated several times without success. It is out of balance. MYOB please fix it because my client and I are not programmers. Regards Liz
Automatic scheduled reports
I had an idea that it would be good if I could get a report emailed to me once a week with a list of outstanding invoices. I tried asking Ai how to do this and the answer involved getting a MYOB developer account (which seems to be at least $110pm). This cost is certainly not worth it. I was wondering if anyone knows if there is a way to schedule reports like this? Thanks in advance.Important updates for MYOB Invoice and MYOB Capture apps 17/09/2025 *Australian Customers
Hi everyone, With the exciting launch of the new MYOB Assist app in Australia, this means there will be some changes to the availability of the MYOB Invoice and MYOB Capture apps. For customers in New Zealand - there is no change to these apps or their availability. For Australian customers, please see the below. The MYOB Invoice and MYOB Capture apps are no longer available for download as of the 16th September when the MYOB Assist app was launched. On 29 September 2026, MYOB will retire the MYOB Capture and MYOB Invoice apps in Australia. Click the link to learn more about MYOB AssistFreight Charges?
Hey everyone, I’m not sure if this is just affecting me, but I’ve noticed an issue when allocating customer payments. There appears to be a discrepancy where the freight charge is missing from invoices that were previously entered and emailed to customers. The invoice I originally sent included the freight charge, but when I go back to allocate the payment, the freight amount appears to be missing. I’m now concerned about sending out our current customer statements in case they are incorrect. We send hundreds of invoices every month, so I simply can’t go through every invoice and double-check them individually. Has anyone else experienced this issue, or know what could be causing it and how to fix it? Any assistance would be greatly appreciated. Thanks,
STP reports not sending /"failed"
Hi, I have been using MYOB Business (10yrs), sending off STP reports with pay runs since it came in years ago. For some reason, since MYOBs upgrades this year, all my payroll/pay runs fail to send off the STP report. My new accountant has been going in and doing the one off sends that does a "$0" pay run to send this off and works for her. I think I found how she has been doing this (via "send update event" ) and tried it myself and still "rejected" for me!? (ATO error code: SBR.GEN.AUTH.006) - which is not listed on your other error codes - closest is SBR.GEN.AUTH-008 - which says to set up STP with the ATO!?! So I am paying for software, then having to pay for an accountant to fix the software issues. Crazy! Why after this has worked for years, is it now not working and potentially asking me to set up STP again?? I followed your instructions to "set up STP" which told me to ring ATO etc and my details as an authorised employee (book keeper) are already in there, correct and set up. So I am not keen to have to ring the ATO for something that is already set up and has been working for years? When I click on the "failed" pay runs, they say "We can't send this payroll report to the ATO because the ABN connected to the ATO doesn't match the ABN in business details." So I have tried entering in current ABN and processing STP, doesn't work, taking out current ABN (leaving only the current ACN), doesn't work, changing the business name, doesn't work. Getting quite fed up and accountant pushing us to move to different software...need help! So much time lost with all the issues this year.Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question is ASGARD Superannuation account. It now appears to be missing from MYOBs super accounts so cant even re add it. Never had this problem paying this employee or his super fund before. I flagged a case for the issue over a week ago but MYOB doesn't seem to respond to reported cases anymore. Please help as 2 lots of his super are now due and Im at a loss how to fix it.GST affected when turning off online payments
WARNING: I turned off online payments last week and now all the invoices that were open at that time are showing incorrect totals. For some unknown reason, turning off online payments affected the GST so now all the invoices (over 80 of them) are showing the GST exclusive amounts rather than the GST inclusive amounts (even though GST inclusive is ticked and I didn't change anything on the invoice except to turn off online payments). When I reported this to MYOB I was told not to do anything with the file until they figured it out. It has been a week now. MYOB has escalated the case and is now saying it is a known issue and other people's files are also affected (those who also turned off online payments). Just want to warn anyone that turning off online payments may render your entire file useless and unusable. I haven't been able to record payments on invoices or create any new ones for a week. They don't seem to be able to give any indication on when this will be fixed. I don't know how I'm going to do my BAS.
MYOB vs Flare support
Hi Team, We've received an email message below:- Complete your ATO setup to keep onboarding compliant. From 1 July 2026, new super stapling requirements will apply when you onboard new employees. To keep your onboarding with us compliant, you'll need to complete a one-off setup in ATO Access Manager so MYOB and Flare can manage stapled fund lookups for your business. This update helps your business stay compliant during onboarding and gives employees a better experience by helping them make more informed decisions about their super. To support this, MYOB works with Flare to manage stapled fund lookups on your behalf. Flare is an MYOB-owned company and an existing MYOB subprocessor covered under MYOB’s current terms and privacy policy. Could someone please let me know whether it is compulsory to register with Flare? We would like to opt out, as we do not wish to authorise anyone to access our ATO portal. Thank you
Smart Future Trust
Employee has Smart Future Trust as her super fund. This fund changed its name from Future Super to The Trustee Smart Future Trust. USI has also changed. I have attempted to add the new name, but of course the ABN, USI etc will not populate (I have already seen a discussion whereby MYOB acknowledges this fund is not yet 'on the system'). Following further instructions on the Community Forum, I edited the super name of Future Super and tried again. USI naturally could not be changed. Super again rejected. Solution please!Opt-out of Benefit program in Flare
I like the option to use MYOB for electronic onboarding and had noticed the tick box for flare benefits ticked by default. I always unticked this as we do not wish to be a middleman for services or benefits that are unvetted by us. It seems that Flare is still getting the information and may contact staff for offers even if we have unticked the box during the invite. I also find it objectionable to have this ticked by default. This should be opt-in and not opt-out. Please change this to prevent data leaks now or in the future.
Supplier payment terms online accountright
The payment terms when posting an invoice in the browser version of accountright do not match/ read the supplier terms set for the supplier. They currently have to be manually modified on every invoice. Setting the terms to reflect the payment terms set for the supplier should be automatic on every invoice to be posted.
