Find answers, offer solutions, ask questions
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Payroll reports
When I go to print a payroll register report for the previous month to get the IAS and super details, it only shows the current staff. If I have made a staff member inactive and they worked in the previous month, they do not show in the report. The only way around it, is to add inactive employees and it makes the list very long, as this company has a lot of itinerant staff. Otherwise, I have to leave the staff member as active and then they keep appearing in the payroll list. Can this be fixed please or is there a way around this?
Employee annual leave is not deducting from the annual leave balance.
We have recently migrated from MYOB Exo Service to MYOB Business Payroll. However, for salaried staff, I am unable to get the annual leave balance to deduct correctly. For example, if I enter 1 day of annual leave and 1 day of sick leave under “Holidays and Leave,” the system correctly shows the annual leave pay and sick leave pay. However, the total salary amount becomes incorrect. If I adjust the “Salary Hours,” the amount also becomes a few cents different. Could you please advise the correct setup or processing method for salaried employees on leave?
MYOB Browser Dashboard - The INCOME Total is showing different for an Admin vs Sales user. Why?
Hi Myob Team, I have noticed that when a user enters the MYOB Browser Dashboard - The INCOME Total is main and first thing every user sees and the amount showing is a different amount for our Admin User vs Sales user. The Income amount shown for a Sales User is much higher than what the Admin User is seeing. Why would that be? This also leans into my other post https://community.myob.com/discussions/ask-a-question/myob-online-browser-dashboard-user-restrictions---how-can-the-dashboard-income-d/914715/replies/914716 , why can a Sales User even see the Total Income Dashboard data? They dont really need to see this or it should be able to be turned off for some users? Thanks Nathan
Access to Technical Support
This is my second day of trying to get ANYONE at MYOB Product Support to answer the phone. MYOB does not respond to online chat questions. That is now over 1 week without response. After 1.5 HOURS of listening to terrible, distorted music today I am still without support. I have my own business to run. My issue is my offline Account Right, which has served my little business well for over 10 years, is now being phased out by MYOB. MYOB now demands an annual fee for having this product on-line but offers NO support in return. The standard of service by MYOB is terrible for a situation that MYOB created.Everyone has Access to Employee's contact logs no matter level of user permission - This is not good.
Hi MYOB Team, Access to Employee's contact log | MYOB Community I have also just discovered tonight, that all users, no matter their level of permissions, can view all employee contact logs, even they do not have permission to view other sensitive employee details. This is a crazy oversight for the MYOB program. If users do not have permission to see employee details, they should not be able to see Employee logs, BUT they should still be able to see all other logs for Customers etc that are being used still. So the solution suggested fix in the link above, is not suitable or practical. This should be a important improvement made for privacy and security in MYOB. Please advise. Thanks Nathan
Superannuation - Late Payments
We paid our employee superannuation contributions for April 2026 on 19 May 2026. The amount was deducted from our business account immediately; however, 10 days later the payment is still showing as “In Progress” in MYOB. (29/5/26) Under the new rules, employers will need to pay employees’ super contributions at the same time they pay their salary or wages so that the contributions reach the employees nominated account within 7 business days. If an employer doesn’t pay super contributions on time, additional charges apply. Late payment of super may also breach the Fair Work Act or an applicable award or enterprise agreement. As it stands, the delay between deduction from our account and receipt of contributions by employees’ super funds is unacceptable. This is a serious issue and needs to be resolved urgently. What will be the expected processing timeframe after 1 July 2026 from the date funds are deducted from our account to the date contributions are received by employees’ super funds? Can MYOB confirm whether it will accept responsibility for any penalties, interest, or other charges resulting from late superannuation payments?My Invoices Are Not Showing
My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters and the date range is correct. In the top header I see I have 4 invoices In Progress. I also have many closed invoices. None of them show up even if I click on the All Invoices tab at the top. If I click on the Record Invoice Payment tab at the top I can search for unpaid invoices by customer and find them. But that's the only way I can get to any of them. They no longer appear in any of my lists.MYOB's solution to bounced Super leaves a negative super payment that will always be present.
when following MYOB's instructions to resolve a bounced super payment we are left with a negative super payment that MYOB's own instructions say will be left there forever. When/how can this be patched out?
ATO Reporting Category Fares and Travel allowance
Hi, Does anyone pay apprentices that can answer a question for me please? With an allowance Weekly fares and travelling allowance applicable in an award, which reporting categories in MYOB do you use for these and are they different categories for each allowance? If I am interpreting correctly the answer is yes you should - separate a) Fare allowance (Allowance - Other) What code should you use here? (OD T1 ?) Do you put this in the Wages name? How should this look in myob? An example would be great, thanks! (MYOB AccountRight Desktop) b) Travelling Time allowance (Gross Payments / OTE). 'Travel Time - Ordinary' and No specific code needed here. Thank you for any info on the above. KH
Jobs tracking
How do we track jobs for multiple payroll categories( Super, PAYG, Deductions). We have a number of staff who work multiple jobs in a day. How can we allocate different jobs for these payroll categories? We import staff timesheets from other flatform, it tracks jobs for wages and salaries but it does not tract jobs for Super, PAYG, deductions. Any suggestions would be much appreciated. KimBank feed - duplication of account
The bank feed function stopped working with one particular bank account. When I went to reconnect the bank feed via the link in myob, this original account was duplicated with an account that was given a number that was in a totally different area within assets. I tried to delete this duplicated account but an error message displays 'this account is used in a bank feed and can't be deleted' even though I cancelled the bank feed application for it. When I push the bank feed neither this duplicated account nor the original account show they are connected to the bank as there are no transaction displayed. Any suggestions please on what is happening and how to fix it. Thanks.
Incorrect bank account used when processing a super payt.
Hi, it appears I have processed a Super payt and selected the wrong bank account for the payt. to come out of. Even though the wrong account was selected the payment came out of the correct account... I have checked the Super Payments window and the payment says the money came out of the wrong account that was selected but when I go in to the payment further by clicking on the date of the payment it says the bank account used was the correct one. I'm uncertain if I made an error when processing the payment or there was a glitch in the system at the time. I am unable to make any changes to the actual Superannuation payment as it says it has been completed. I am unable to reconcile the bank feed for this super payt. and am thinking it is due to the accounts recorded being different within the one payment. I have attached a screenshot of the two different screens, one that shows the savings account as the account of payment (incorrect account) and that the payment is Completed and then the next screen you get when you click on the date of the payment. It shows the bank account as the correct account that the money came out of. How do I fix this so I can reconcile the bank feed transaction? Thanks so much for your help Regards Kathy
MYOIB for Ecxel.
I have just discovered MYOB for Excel. Is it documented anywhere or are we left with the usual MYOB void where a product or feature might be useful but nobody can use it other than by asking specific questions which when answered lead to further questions? It looks like it could be a useful product, but I am at a loss to find out what it can do.Statement Emails - Improvement Required
There needs to be some improvement made to the activity history for statements emailed from MYOB. I am trying to confirm that a statement was sent to a customer for the past three months, as they are complaining that it hasn't been received. Even when I enter a narrow date period in the sent emails window to try and make it easier, MYOB just freezes up. I am on my third attempt now and it has frozen up again. I cannot see any way in the browser version of Accountright to check on sent emails. This is fairly important functionality!Bring back the old bank transactions screen
How is it possible that MYOB has decided the new bank transactions screen is an improvement over the old one? Who tested and approved it? Just some of the issues... The consolidation of the withdrawal and deposit column into a single column makes it difficult to read the amounts. It was so much clearer in two columns. The use of negative sign for withdrawals in the single column causes great confusion when you click to dissect and there are no signs on the amounts in the dissection screen. If you need to dissect a tranaction containing expenses and rebates or credits, there is confusion as to which way the signs need to go now. Transactions should not be automatically hidden when they are "coded". AI cannot be presumed to automatically get coding correct. People arent checking the allocations now to see if AI or historical suggestions got it right - and a large portion of the time automated the coding is not correct! Hiding it away doesnt give coders the chance to easily review it like the previous approval process did. The quality of coded data is going to decline substantially. The old way of approving (or not) suggested coding was much better. It really doesnt take any time to click a tick to approve! Similarly if the suggested coding is wrong, the user can fix it then the AI can learn and make better suggestions. There is no chance of it learning now that MYOB thinks the AI is smarter than the user and automatically accepts the AI suggestion and hides it away! Sorting by category no longer works The page spacing is messed up, and there is lots of wasted space (where a second amount column could go for example) Please change the screen back to how it was. There is no way this new version can be considered an improvement. It baffles the mind as to how this got through any sort of focus group or feedback testing. The old screen was much more practical and readable, and provided a much better coding outcome than this terrible new format. It makes it very difficult for those in practice to keep recommending MYOB Business to clients as a good accounting software package, when you can no longer have confidence in how the basic coding process works, and that the quality of the coding is going to decline.
No ABN/TFN warning
Is there a way to turn off this warning for supplier cards for overseas companies that don't require an ABN? It's useful, when it's useful, but when it's not, it encourages people to enter any valid ABN in the ABN field. I know this is an internal training issue, but if we could exempt certain cards from the warning, that would at least keep our data accurate.Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to send?? So how do we answer the upgrade questions when we don't have customer payments. Further to this I don't understand why MYOB would need our turnover etc. What has this got to do with Secure Invoicing. MYOB just get around this question by advising of their Privacy Policy.
