Find answers, offer solutions, ask questions
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
Bank Acct with Debitcard is incorrectly set as Liability/Creditcard
Using 'MYOB Business Connected Ledger' Just setting up MYOB for first time. Have setup the various bank feeds including a Bank Account that has a Debitcard attached. Banking Hub the shows the Debitcard account as as Liability / Creditcard. I want to change this to Asset / Bank. Tried deleting the account in Bank Hub, but get the error 'You can't delete this account because it is being used in a bank feed.' I've disabled that Bank Feed, but still get the same error. How can I fix this? Thanks
SUPERANNUATION WEEKLY PAYMENTS THROUGH MYOB ACCOUNTRIGHT
Hi Everyone, Does anyone use the "Pay Superannuation" option through MYOB Accountright Plus and are you happy with it? I've worked with MYOB now for 9 years and would like to use this option for when super requires weekly payments but never had the confidence in MYOB for things to go smoothly (sorry MYOB). Kindest regards, Sharon NAIL EQUIP P/LUnanwered Complaint
I lodged a formal complaint over a week ago via email and also have followed it up. MYOB have not replied to any emaill or my complaint regarding overcharging of 3 accounts we have never used. I have also asked for them to be closed and still no reponse. I have also spent hours on the phone with no resolution. How do people get MYOB to repond to a complaint? Do I need to go to external body for MYOB to even bother replying to me. Such poor service.
Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to send?? So how do we answer the upgrade questions when we don't have customer payments. Further to this I don't understand why MYOB would need our turnover etc. What has this got to do with Secure Invoicing. MYOB just get around this question by advising of their Privacy Policy.
Connect a Supplier when matching expenses in bank feeds
I am unable to view reports on 'supplier purchases' if these transactions have been matched in bank feeds via a spend money transaction. Apparently we need to enter each transaction as a bill first, then match it. Considering there is a drop down box to match suppliers in the spend money bank feed matching process , why do we need to enter the whole thing again by creating a bill ?? Surely this would not be difficult to put into your software. You should also have a way to retrospectively assign these matched (reconciled) transactions to Suppliers. If there is no solution here, I will probably be another person changing to Xero which I am led to believe does have this functionality inside the bank feed matching process.Paying Super to Contractors
For those who employ contractors on a time basis and are required to pay superannuation to those contractors, it would be good if there was an easier way to do this than the workarounds currently used. It appears that most people are using an external super clearing house for Super payments to contractors due to the errors generated if trying to setup as an employee and process through MYOB see : https://community.myob.com/discussions/staffing_and_payroll/paying-super-for-contractors/879829?after=MjUuMTB8Mi4xfG98MTB8MTQ6MCwzOToxfDIw Perhaps it is possible to have a linked account e.g. 'Contractors Labour subject to Super' to allocate the contractor's labour payments to (it might need to be specific to that Contractor ??), this account would need to behave like an expense category, remove the GST (if applicable) and then calculate the super on that exGST labour $ value, and link that super $ value to the Contractor's Super Account (probably still need to set them up as an employee but with no wage), it would be good if there was a button that would appear on this type of account ('Contractors Labour subject to Super') to pay their super when paying the contractors invoice and have it all happen automatically. Maybe there's a better way to do it than I've suggested, I don't know the inner workings of MYOB. In the mean time, if people have been successful in paying super to contractors through MYOB, please share what employee settings you needed to use ? (e.g. Labour Hire on both income type and employment basis ??)
Payday super with a WPN
I have a client who employs a Nanny and therefore not eligible for an ABN, she only has a WPN. Due to having a WPN the client is exempt from STP until 2033 however it appears not exempt from Payday super. I currently lodge the super via the SBSCH with the ATO but this is going to be closed by 1 July 2026. If MYOB doesn't accept a WPN, how am I supposed to lodge the fortnightly super payment?Accounting for Student Internship Supervision Fees - Superannuation and PAYG Compliance
Hi Everyone, I operate a childcare centre, and we occasionally receive payments from universities for hosting student interns. We intend to pass the full amount of these payments to the specific teachers who act as supervisors for these students. I have a few questions regarding the correct way to process these payments in MYOB and remain compliant with ATO regulations: 1. Superannuation Guarantee (SG): If we treat this payment as part of the teacher’s salary/wages, we are concerned about the additional cost of Superannuation. If we pay the teacher the exact amount received from the university, the added 12% Super expense would result in a financial loss for the centre. o Is this payment considered Ordinary Time Earnings (OTE)? o Is there a compliant way to pass this on without the employer incurring extra Super costs (e.g., deducting the Super component from the total amount received before payment)? 2. PAYG Withholding: Does this payment require PAYG withholding? If we pass the full amount to the teacher through payroll, should it be taxed at their marginal rate, or can it be treated as a different type of allowance? 3. MYOB Setup: What is the best way to set up this "pass-through" payment in MYOB AccountRight? Should it be a specific Allowance category, and how should the Tax and Superannuation boxes be ticked to ensure the centre’s books balance to zero for this transaction? I want to make sure the teachers receive their fair share while ensuring the business does not end up out of pocket due to on-costs. Thanks in advance for your help!Contacts List Access Denied
Have an issue I have a staff member that has access to the contacts details and always able to add new clients, now for some reason it comes up with You don't have permission to access this page I went into check the the box is ticked. I have don't anything so I suspect there is a computer software issue at your end. Has anyone experienced this and how to sort it.
Multiple approving managers for each employee in MYOB Team
It would be very helpful if employees could have more than one approving manager in each location in MYOB Team. For instance, if their regular approving manager is sick or away, we would need to move all employees over to the new approving manager manually (or have them change their location for everything if we did it that way) and that is just cumbersome for what might be a one-off change. Even if it is a max of two approving managers or something. It's just not very user friendly otherwise. thanks!Payroll Adjustment Issue – PAYG Overstated and Leave Not Reclassified
Dear MYOB Support Team, I would like to seek your assistance regarding a payroll adjustment issue. All adjustments were processed via Payroll > Pay runs > Create pay run. Firstly, I identified that in a pay run processed in October 2025, an amount of $468 was incorrectly classified under “Personal Leave Taken” instead of “Salary and Wages (Gross payments)”. To correct this, I created an adjustment pay run via “Create pay run” to reclassify the amount. However, after recording this adjustment, I found that the Payroll Summary increased instead of remaining unchanged, even though this was intended to be a reclassification only and should not have impacted the total payroll. I then created another pay run via “Create pay run” to reverse the previous adjustment. After completing these steps, the current situation is as follows: 1.The Payroll Summary total has returned to its original level, indicating that the adjustment and reversal have offset each other in terms of gross amounts. 2.However, PAYG withholding has increased by $1,872 (i.e. $936 × 2), suggesting that the tax has been recalculated twice and not properly offset. 3.The amount of $468 remains recorded under “Personal Leave Taken” and has not been successfully reclassified to Gross payments. In addition, both the adjustment and reversal pay runs have already been reported to the ATO via STP. For your reference, the employee was terminated in January 2026. This process was purely to correct the payroll classification, and there has been no overpayment or underpayment made to the employee. Could you please advise how to correct the overstated PAYG amount of $1,872 and properly reclassify the $468 from Personal Leave Taken to Gross payments? Thank you for your assistance.
Support Payday Super
Hi MYOB With the deadline for payday super looming is there a plan to improve the support? Currently the only way to contact the payday super team is via email and then wait for a 2 day response. There is no other option. Processing to super funds is taking 7 days. How do we resolve a problem and remain compliant in a timely manner?Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?
SuperChoice P/L transaction processing problem
MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processed leaving the ending balance $0.00 as one would expect. Therefore, the transaction in the bank feed cannot be debited to account 2-1355 as it will affect the balance sheet. How is this rectified please? Many thanks
