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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
Why can't I have multiple windows open anymore
We invoice multiple invoices at once and it is handy being able to have multiple windows open. I could on Friday 26th June, but today with the -------- ew "updates" I can't. Can this be rectified now. Also cannot delete invoices or orders anymore, how do we do this now?
EOY
I have balanced the payroll for the entire year. Only 2 employees. Gross wages for each is $52.000. ALL Reports show this amount except the EOY finalization that is sent to the ATO. It is only showing $34,000 each. The income tax is also incorrect at this point as well. I cannot change it manually, so how can it be changed to the correct amount?
Customer Service - or lack of.
Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now. Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are important to us and will be connected to the next available agent"....that's hilarious. They don't even offer to call you back when you are next in line....you just have to wait until they are good and ready. I sent them a Pay Super Change of details form on the 28/4/26. Keep getting this response: MYOB Pay Super – Autoreply Thanks for contacting the MYOB Pay Super team. We’re currently receiving a high volume of enquiries, so our response time is approximately 10–12 business days" 12 business days? you have got to be kidding me. We cannot pay our super contributions which are overdue because I can't get anyone to action our form to add an authoriser. So I just finally got through to MYOB and have spent another 30 minutes and have no idea what the resolution is because I could not understand the agent and his heavy accent. I need to go and take a breather now.Pay Super / Super payments transaction number always comes up as PS000001.
The Pay Super / Super payments transaction number always comes up as PS000001. I have to manually update the super payment transaction number every time. Is there a setting in the 'business' online software that makes it create the super payment transaction as the next sequential number when creating the super payment in Pay Super ?
Help Please, please, please
Hi, I cannot log in to my account. Yesterday I tried ringing and was on hold for 2 hours before being disconnected. I tried again today and was on hold for 2 1/2 hours (message says high volume of callers and wait time was 1 hour)This was not true as you will note I was on hold for 2 1/2 hours before giving up. Wages to employees was due today, but have been unable to do. Can you please please help me to log in. Have tried all the support avenues you suggested in MYOB but to no avail. Please can you assist me asap. Kindest regards Raewyn McDonald
Adding new MYOB file to existing Log in screen
We are currently using MYOB AccountRight for one of our companies. I have set up a new MYOB AccountRight file for a new company we started up as of July 1st. So far I have not been able to access this file of add it to our existing login screen. Some help would be appreciated
Duplication of old bank feed
I have recently had a SYSTEM user ID entry created impacting our debit card feed. It has duplicated around 150 entries back into 2024 with the impact that the bank account, expense accounts and GST accounts all have duplicates and are incorrect. I have contacted MYOB with limited feedback/success. This event happened on the 18/05/2026.
Inventory value variance between GL and items register
Hi All, While the inventory reconciliation report just shows the out of balance, doesn't really list out the journals or the transactions causing the break, is there an efficient way to figure out the reason for the variance in inventory value between GL and items register? Thank you in advance.Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?
WHERE IS THE SUPPORT ????
I am supposed to be receiving PRIORITY SUPPORT WITH MY SUBSCRIPTION but yet I am still waiting since the 8/07/2026 for an answer to my request/s after lodging two (2) Support Requests. Tried to call many time and spent hours on hold to no avail and have to hang up as I cant ignore other business things that longer during the day. Not functionality, just subscription issue preventing read/write for some reason. 03211561 and 03211562 !! Who else is experiencing pathetic response times from MYOB? And if your from MYOB and want to start dribbling on about the time of year, wage/super payments issues or questions, this is the software and SAAS that you offer and sell. DO BETTER.Report Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.
Display JOB column in purchases register and Sales
Hi there, I think it would be amazing if when you open the purchases and sales registers in Accountright Desktop, if the JOB column was displayed. This way you could easily see and separate what purchases have been - for what job. Right now I can only access that information by running a jobs report and it doesn't show if the purchases / Sales have been paid or not. It would be so incredible to be able to quickly look and see how much has been spent / earnt on each JOB at a glance. If you could have a arrow down option for that column to be able to categories the jobs by alphabetical order EVEN BETTER!STP accepted with error state unable to reverse
Hi all, I am have figured out that there is a duplicate STP pay event in Accepted state. While finalising the EOFY finalisation this has been figured out. Now the employees YTD amount is not correct. How do I correct it? Today is the day to finalise the employee pay kinldy pour in your ideas. Thank you.MYOB offline being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid June 2026 - not even the end of a financial year for an accounting program this is pretty pathetic. Was told each file would be $ 35 per file What happens to files that may have an audit and accounts that are needed for a 7 year period not to mention end of year journals for this current financial year. I have been working with this program for 32years & not everyone wants their files online & in the cloud - let alone those who don't need payroll, use bank feeds or all the extra's that are in the program - not to mention those who live rurally with **bleep** internet Very annoyedCluttered User Interface
Hi MYOB, I am not sure if the team who design the Business UI have ever tried to use it in a real life situation because it is very cluttered with messages that waste so much space. Despite dismissing these messages they just keep coming back and most are either irrelevant, wrong or just spam. Here is this mornings example, I am reviewing the sales invoices and payments for a customer who is questioning how much they owe the business. Because there is no Customer Transaction report in Business Lite, we have to do this manually. List all the invoices raised for the customer, then drill into each to get the payment details and record this manually (I'm using Excel). The problem comes about that every time I go back to the list of invoices all the spam has again appeared and then I need to scroll down looking for the next invoice to interrogate because there is only room on the screen for a few invoices. This issue is not restricted to just the invoice screen, but just about every screen. Any chance we could have a real effort put into building a more usable UI? Thanks, AlanT
