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MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Change ATO Reporting Category
I believe I can change the reporting category that was allocated incorrectly for the last financial year prior to finalising EOFY? I have mounts allocated to Allowances (for shift allowance) that should have been allocated to Gross Payments. How do I do it and also then send an event update. I have received a response to say I can do it, but not how to, or how to report it.
Payroll Set up
I have an issue getting payroll setup to work. My standard pays are calculating incorrectly. For example. Employees total hourly rate ($50) is separated into base hourly($46), task allowance($4) and leave loading ($1) If i put their hourly rate of $50 in on the Wages tab the base hourly on the Standard Pay Tab calculates on the $50 not the $46. If I put the $46 in, the Overtime calculates on that amount not their total hourly. I'm hoping someone can help.
MYOB ASSIST & Sending invoices via SMS
Hi - we've just signed up to take online payments. We have MYOB assist loaded on our phones. When we raise a test invoice and send via email everything works perfectly. However when we tried sending via SMS the invoice didn't arrive (checked number & tried twice) - is there something else that needs to be set up for the SMS function to work? Also when you share a PDF from the phone APP none of the online payment details appear. Is this intentional? And finally - is it possible to add the online payment option to the order form or is it only available for invoices? Thanks
Preparing for Payday Super and Qualifying Earnings (QE) in MYOB PayGlobal
2 MIN READ From 1 July 2026, Payday Super will change how employers calculate and report super guarantee in Australia, using Qualifying Earnings (QE) instead of ordinary time earnings (OTE) as the main basis for STP and super liability reporting. We’re releasing updates to MYOB PayGlobal in two stages so you can prepare and then go live confidently: Product Changes Payday Preparation release Release Date: by 31 March This release gives you new tools to review and prepare your current setup ahead of Payday Super, including: To ensure this change is as seamless as possible for you, a new “Use in Super Qualifying Earnings” flag on allowances, automatically set to Yes where Use in Super OTE = Yes today. A new “Super Qualifying Earnings” column in Transaction View to help you validate and compare QE against your existing OTE base (for pays with a payment date on or after 1 July 2026). A new “Employee subject to industrial instrument” field on Employee Super Fund records, to support more detailed / custom super calculations in the EOFY release. An updated Super Settings screen that makes it clearer how your Maximum Earnings Base (MCB) is applied when determining whether you need to pay super guarantee. Australian EOFY / tax release Release Date: late May/early June This release will complete the end‑to‑end Payday Super support in PayGlobal, including: STP submissions that report QE and related super liability amounts for the 2026–27 tax year onwards. STP Manager and selected reports updated to show QE‑based amounts, including updates to SAFF and super reports where applicable. What you should do next Once the preparation release is available, we recommend that all Australian PayGlobal customers using STP: Review your configuration for Payday Super (QE) Work through our step‑by‑step Help Centre guide to check how you currently calculate super, confirm whether you’re using standard OTE configuration, and identify any allowances, bonuses or commissions that may need to change for QE. You can do this yourself, or work with the MYOB Professional Services team via a Payday Super review package if you think your setup is more complex, uses custom configuration or would simply like some support managing this change. Confirm how you pay super today If you pay super using files generated from PayGlobal, understand how updated QE amounts will appear in your reports. If you use a clearing house or other third‑party service, check with them that your payment process and timing will still meet Payday Super requirements. MYOB is not responsible for the configuration or compliance of third‑party clearing houses or services. Get ready for changes to the Maximum Earnings Base (MCB) From 1 July 2026, the MCB will be assessed against annual QE rather than quarterly OTE, which may change when higher‑earning employees reach the cap. Our dedicated article explains how this works in PayGlobal and what you should review for employees close to the cap. Where to get help Australian Tax Office – Paying super on payday Payday Super in PayGlobal – Additional resources Payday Super review packages – Online customers – Payday Super packages (coming soon) On‑premise customers – Payday Super packages (coming soon)MYOB Payroll 2025.1 & Decommissioning
FYI: MYOB Payroll 2025.1 - March 2025 MYOB Payroll 2025.1 updates the ACC earner levy rate, ESCT and extra pay tax thresholds for the 2025 to 2026 financial year. MYOB Payroll will be decommissioned on 1 April 2026. After this date, features, patches, compliance updates and support will no longer be provided. Visit our page about MYOB Payroll coming to an end for more information and migration options. MYOB Payroll 2025.1 - March 2025
MYOB survey
I received an email partly shown below. Can someone please confirm if it is legitimate? Also it was difficult to work out where to put this question, are there more general topic sections? Thank you. We’re seeking impartial feedback from our customers on a new AI product that could change the way BAS is done. Your name was drawn at random from MYOB customer lists, and we’d love to get your feedback to improve the product. The survey is being carried out on behalf of Kylie Farr at MYOB head office (Kylie's email), if you have any concerns about the bona fide nature of the study. And of course, feel free to reach out to your normal support channels if you have any service-related queries or unresolved issues with your MYOB software. If you’re willing to participate, please click on the link below to begin the survey. If you have any technical problems, please hit ‘reply’ to this email, and we will endeavour to help you with your survey issue. Thank you for taking the time to help us. Or if you would like to opt-out of this survey, please click here. Warm regards, Mike Cassidy (Mike's email) So What, consultant to MYOB
Electronic Clearing Account
I have just started a new version of MYOB and when doing the payroll it wants the amount to go to 1-1220 Electronic clearing Account but I want it to go directly to my main bank account. At present I can not reconcile my bank account as the wages do not appear in MYOB. Can someone please advise me how to change the "pay from account". Thank youPayday super: Getting ready for 1 July 2026 - Register for our webinar
1 MIN READ MYOB is here to make Payday Super simple. Payday Super is new legislation requiring Australian employers to pay super at the same time as wages, with contributions reaching employee funds within 7 business days of payday. The changes come into effect on 1 July 2026. If you're currently using the ATO's Small Business Super Clearing House (SBSCH), the ATO recommends completing your final quarterly payment by 28 April 2026 and transitioning to an alternative solution before then — the SBSCH retires on 1 July 2026. For many employers, that means now is the time to switch on MYOB Pay Super and get into a payday rhythm ahead of the change. With MYOB, payroll and super sit in one platform. Pay Super is included in MYOB subscriptions with payroll and uses ATO SuperStream standards — so you can pay super each payday and be prepared when Payday Super starts. Webinars will be Tuesday 24 March at 10am or Wednesday 25 March at 10am AEDT Register here See the agenda and learn more here
Pay Runs Tab not loading
I am trying to open the pay runs tab, but the system is going into an endless loop. It won't open the screen for me to finish an existing pay run. It worked fine 3 hours ago. But now nothing. Everything else seems to be working OK. Anyone having similar issue? This is urgent because I have to process payroll today.
