Community Update > read only from 5/11 - 11/11
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Ask Iris is the AI chat experience in MYOB Business, available on all MYOB Business plans to small business owners, accountants and bookkeepers. It helps you understand business performance and get h...
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The MYOB Assist app brings receipt capture, quoting and invoicing together in one supported app, helping you keep everyday admin moving from your phone.
With MYOB Assist, you can quote on site...
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We’re introducing Uploads (Beta) in MYOB Business - a simpler way to upload, review and record bills, receipts and other documents.
The beta is actively improving, and your feedback can help shape...
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Hi everyone!
Great news! You can now ask Claude or ChatGPT questions about your business and get read-only answers straight from your real MYOB data, right where you are already working. It’s r...
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The Community's on read-only for a bit
1 MIN READ The Community's on read-only for a bit We're moving house. Aiming to be back on 11 November. Hey there, Quick heads up: the Community is read-only right now. You can still scroll, search and read all you like, but you can't post, reply or send messages until we're done moving. So what's going on? We're moving the Community to a new platform, Higher Logic Vanilla. Your profile and everything that's already here are coming with us, so there's nothing to pack. How long till it's back? We went read-only on 5 November and we're aiming to have the new Community up and running on 11 November. When it's ready, we'll post a few short videos to help you find your feet. Can't wait? Get a hand from the team If you need help with Solo before we're back, you don't have to wait. Open the Solo app, go to the More tab. From there, tap Chat with us and our team will take it from there. That's the quickest way to get a real person on your side while the Community's out of action. Thanks for hanging in there Back soon, with the same helpful crowd and a fresh new spot to hang out. Mike MYOB Community Manager16Views0likes0CommentsThe MYOB Community Forum is currently read-only
1 MIN READ The Community is currently read-only We're moving to a new platform and aim to be back on 11 November Hi everyone, The Community is now read-only while we move to our new platform, Higher Logic Vanilla. You can still browse and search existing content, but you won't be able to post, reply or send messages until the move is complete. How long will this last? The read-only period started on 5 November, and we're aiming to have the new Community live again on 11 November. Once the new Community is ready, we'll share a welcome post with a few short videos to help you get started. Why is this happening? After 19 years on this platform, we're moving the Community to a new home. Your member profiles and existing Community content are being migrated across, so the knowledge and history you've built here will come with us. Need to speak with MYOB Support in the meantime? If you can't wait until the Community is back, our Support team is ready to help: Contact us: visit myob.com/contactus to find the best way to get in touch. Create a case: sign in at myaccount.myob.com to create a support case. Thank you for your patience We appreciate your understanding while we make this change, and we can't wait to welcome you to the new Community. Mike Community Manager, MYOB14Views0likes0Comments
Opt-out of Benefit program in Flare
I like the option to use MYOB for electronic onboarding and had noticed the tick box for flare benefits ticked by default. I always unticked this as we do not wish to be a middleman for services or benefits that are unvetted by us. It seems that Flare is still getting the information and may contact staff for offers even if we have unticked the box during the invite. I also find it objectionable to have this ticked by default. This should be opt-in and not opt-out. Please change this to prevent data leaks now or in the future.Bulk editing in the Action Hub
G'day Solmates! The idea: Add the ability to bulk edit and categorise transactions directly from the Action Hub, making it faster and easier to tidy up multiple entries in one go. You guys bring good ideas on the daily, and we've had two Solmates (thank you Jonagrey and CqC) share very similar suggestions recently about bulk editing and categorising expenses and income. We’re bringing both ideas together here so the whole conversation (and all the votes!) can live in one place. We’ll pop their original suggestions in the comments so they get full credit for the epic idea! If this would help streamline your workflow, add your vote and share any insights you have in the comments! The more we know, the better we can make Solo 🙌350Views7likes7CommentsPay Super error messages: what's changed and how to use them
2 MIN READ When a Pay Super payment fails, MYOB now tells you exactly what went wrong — and how to fix it. No more staring at an error code and wondering what to do next. What you'll see In MYOB, you'll now see improved visibility of where each payment is at any given time. When a payment fails, you'll get a message in plain English that identifies the issue and the step to resolve it. On the first failure in a batch, Pay Super Admins and authorisers also receive an email alert with a direct link to MYOB for details and next steps. Most common errors you can now resolve yourself: Invalid or out-of-date super fund — update the fund details in the employee's superannuation tab Missing employee information (address, TFN) — add the details to the employee card Invalid SMSF details (ABN, ESA, bank account) — create a new SMSF with the correct details and assign it to the employee Where the error needs our support team to step in, the message and email include a direct link so you're not left hunting. This update is live in MYOB Business from 5 November 2026, and applies to payments recorded from 26 October 2026 onwards. Using AccountRight? You'll receive the same email alert directing you to the browser for full details. Existing status information remains in AccountRight, and the next AccountRight release will add a link from the Pay Super status page directly in the browser. If you run into an error and the message isn't clear, drop a comment below and we'll help you work through it.31Views0likes0Comments
Super Clearing House in Moyb
Hello, just a question about the super clearing account in Myob, who is it managed by or is it not universal. I have an employee claiming his super is not going into his CBus account but nothing is bouncing back into our account. Is this possible and how do I find the missing payments? This has been happening for several months and CBus are adamant they dont have it thankyou Kindly Lucie
Developer Access requests going unanswered – is anyone processing them? (ticket #53046)
Hi all, Is the MYOB Developer Access program still being actively processed? Is anyone else seeing long delays? We're an existing AccountRight customer and we've applied for Developer Access for an in-house integration. So far we haven't had a single human reply: Mar 2026: email to the Advanced ISVs address, no reply Sep 2026: follow-up to the same address, no reply Oct 2026: ticket #53046 via apisupport.myob.com, auto-acknowledgement only (the 5-business-day window has passed) Nov 2026: escalation email to the Advanced ISVs and Ecosystem addresses, no reply yet This doesn't seem to be just us. Another member posted the same problem in May (ticket #50205) and that thread still has no reply: MYOB developer account | MYOB Community Our integration is built and tested. The only thing we're waiting on is the client credentials, and we're ready to pay the Developer Access fee. A few questions: Has anyone received Developer Access keys recently? How long did it take? Is there a different contact or channel we should be using? If anyone from MYOB sees this, could you check ticket #53046? Thanks
USD Rate Live Updates
Hi, I am using MYOB Premier for multi currency transaction. Today, the rate for AUD-USD is set to $1. I have turned off live updates and overwritten the rate in the currency list, but the rate reverted back to $1 when I turned live rates back on. I have also cleared my local cache, but that didn't fix the problem. I also use CNY, HKD, NZD, EUR, GBP, JPY and PHP and they are all unaffected. Is there a problem with the feed from Open Exchange Rates? I have lots of invoicing to do and expenses to enter in USD and I would rather not have to keep entering a rate in every transaction. Thanks] Claire
