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Aged receivables report (desktop version - Also have the Webb=same
Aged receivable dated 30/06/2025 $12 K report dated Nov 25 Today difference 30/06/2025 WHY? Because MYOB support says the AR is as at the day the report was done not the date you want it . It is not locked. ONLY balance sheet is correct. Check aged payable Mon Wed & Fri same date 30/06/2025 and see the balance is different every time Why would I date 30/06/2025 and get the day the report is generated. Reports are for fun for MYOB not for tax or accuracy. Looks like you need to cross check all reports GL, Balance sheet ,aged payroll etc to make sure they balance before you draft or lodge. Or just do cash clients only. Accrual are so inaccurate Like with square not matching sales and now clients do there own MYOB it is worse, square sales go to income so accrual takes the sale then the sales invoice. PAYG monthly should also be separate from GST quarterly. Explain to clients your Oct PAYG is due beforte your Sept PAYG as it is in with theGST No one is safe today ATO or MYOB
Suesbooks
24 minutes agoPlace MYOB Business: Reports
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What to expect in the new Community Forum
2 MIN READ Hi everyone, Following our earlier announcement about the Community’s move to a new platform a in early November, we wanted to share what will feel different once you’re in, and just as importantly, what won’t change. What’s staying the same Your account and history: You’ll sign in with the same email, password and username you use today. Your profile history, including your posts, likes, votes and comments, will transfer across. The spaces you know: Product help discussions, news and announcements, and the ideas exchange will all continue as core parts of the Community. What’s new or different Emoji reactions: Beyond the “like”, you’ll be able to react to posts with a range of emoji, making it easier to show agreement, thanks or appreciation. Search that includes help content: When you search for a topic, relevant MYOB help page results will now appear alongside Community discussions, so you can find answers from both in one place. Replies and comments: When you reply directly to another member’s comment, your reply will display differently to what we are used to in this forum. You may notice some threads look a little different as a result. Start a new post: Back by popular demand! The ability to start a new post will be available in more locations (nearly every screen). This was something that the community forum used to offer, and for the last 2-ish years has not been possible.Yay! Two things we’d suggest when you first sign in Add a profile image. It helps other members recognise you in discussions. Review your notification preferences. Check that you’re getting updates about the topics and conversations you care about, and at the frequency you want. We’ll publish a welcome guide with step-by-step instructions for both when the new Community launches in early November. We’ll share another update next week with dates and timings. In the meantime, if you have questions, feel free to reply below and we’ll get back to you. Thanks for being part of the Community, Mike Community Manager, MYOB
Mike_MYOB
1 hour agoPlace MYOB Announcements
announcements
forum update
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3likes
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I only want staff to be able to capture receipts
How do I get my staff to be able to capture receipts but not be able to see any other information. I am so annoyed with this stupid ‘upgrade’ that I feel like changing software. Who comes up with these stupid ideas????
adpainters
2 hours agoPlace MYOB Assist
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BEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period
When trying to cancel through the portal, the only available path is to call the number, however after multiple calls, a lot of my time wasted on hold and a request for callback I have still not been able to cancel my subscription. You can't even raise a cancellation request via the support form - it just disables the forms and tells you to call the number. This is unnecessarily difficult - if you have the technical means to build accounting software then omitting the ability to cancel a subscription automatically via the portal is by design.
sdjfh23908h
12 hours agoPlace MYOB Business: Getting Started
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2likes
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Capturing expenses
What has happened to the capture expenses feature? it keeps saying the photo I’ve taken of my receipts is too blurry to read so I have to now manually enter figures. the picture is definitely not blurry. this is a nightmare if I’m going to have manually enter every expense from now on, it used to be perfect.
Solved
Ash44
14 hours agoPlace Ask A Question
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Refunding Online Payment Link
Desperatly hoping someone has a reasonable solution to this issue. A customer has paid using the MYOB Online Payment Link. We now have to refund the invoice. MYOB information states to Contact Support, but the drop down boxes do not cover refunds via the Online Payment Link. We then went to the chat box and they sent us in a circle to the link to contact support. Finally we were given a phone number to contact. Once we give the Invoice number and date details we are told that we cannot refund the full amount as the transaction fees cannot be refunded. How do we refund the full amount? You could direct deposit the amount is the reply from the person on the phone. That goes against the terms & conditions on the FAQ's cut & pasted below. Refunds for online payments should only be provided to a cardholder if it's a genuine refund for a sale. The refund must be processed to the same card used in the original sale, and must be in the form of a credit and not via cash or cheque (as per the Online Payments Terms and Conditions). To process a refund, contact our payments team by submitting a support request via My Account (log in at myaccount.myob.com and click Contact support). Does anyone know how to refund the full amount to the customer? We are feeling very frustrated at the amount of time spent running in circles with no real solution that we can see. What are we missing? Thank you.
KarenB
15 hours agoPlace MYOB Community Connect
online payments
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MYOB has errors & sees a file sweep
Desktop AR shows balance 30/06/2025 as $12K printed 17/11/2025 for accountants & AGM and recorded The Web based MYOB shows $6.5K as at 30/06/2025 Sales reports are not matching to invoices Statements only show what is owed even when change the date Cross check of everything I have looked into so far is not matching WAY too many erros Need MYOB person not MOCO help to fix And please no more lets change the serial number who has the answer to who would be best to solve this. So far both the accountant (not connected to my practice) & myself look incompetant Sue
Suesbooks
16 hours agoPlace MYOB Business: Reports
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MYOB incorrectly locked us out although subscription to date
Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily. So I wonder how many other customers had the same problem
cyber4me
16 hours agoPlace AccountRight: Getting Started
#subscription
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Item Register Descrepencies
I have just tried to run an Item Register Report for selected dates, only to discover what is showing on screen is different to what is actually printed. Here is what is showing in the items register screen within MYOB Desktop version. And here is what shows in the reports window: Can anybody explain why there is a 26 item difference for exactly the same report in 2 different places? We certainly don't have 113 items. We've done a stocktake and can only account for 69 physical items. So I am trying to find out why the item count is so wrong. Many thanks
Verdant
16 hours agoPlace AccountRight: Inventory and Multi Currency
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STP not sent for payruns in previous FY
Hi, I would really appreciate some help on this topic. I have processed all the payrun for the 2025/2026 FY. However, all of these payruns have STP "not sent". I think I set up on the STP in MYOB after I had processed these payruns. How can I file STP on these payruns as I need to finalise the EOY STP for 2025/2026 and this keeps coming up as NIL as the payruns STP needs to be filed first. Thank you for your help :)
Alie
17 hours agoPlace MYOB Business: Payroll
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MYOB Uploads Errors
What is going on with MYOB Uploads/In Tray at the moment. For the last 3 days I've had documents that simply don't upload, they just keep scanning and others that do Upload but MYOB doesn't recognise the information (supplier name, invoice number etc.) There are suppliers that I've been uploading for months/years and this problem has just started to happen. It's on both the desktop and browser version of Account Right and MYOB Business. Can someone from Tech Support have a look at this issue and resolve it. Please
T_M_G
17 hours agoPlace AccountRight: Sales and Purchases
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3likes
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MYOB Accountants Enterprise
Hi MYOB I am reaching out for technical support for a client running Accountants Enterprise on our cloud servers and the MS SQL version running their Accountants enterprise software is crashing the server when the MYOB program somehow causes an MS SQL to re-index - and the re-indexing consumes all server memory and paging file memory and crashes MSSQL. I have no inherent knowledge of this package and the techs in our office has come to me for answers - I reach out for help .... can someone urgently contact me with ideas on what may be causing this. The Client Framework appears to be version 8/2025 and the MS SQL backend is 865 mb in size. Could an MYOB tech with knowledge of this product reach out directly to me please via mailto:[email protected] The Doc
The_Doc
17 hours agoPlace Admin Tasks & General Discussions
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Recent Posts & Replies

Aged receivables report (desktop version - Also have the Webb=same

What to expect in the new Community Forum

I only want staff to be able to capture receipts

BEWARE: Extremely difficult and time wasting to cancel a subscription during the free trial period

Capturing expenses

Refunding Online Payment Link

MYOB has errors & sees a file sweep

MYOB incorrectly locked us out although subscription to date

Item Register Descrepencies

STP not sent for payruns in previous FY

MYOB Uploads Errors

MYOB Accountants Enterprise