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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
PaySuper Authorisation
Hi Does anyone know who is allowed to authorise PaySuper payments with the SMS code? Is it just the signatory on the bank account or can austhorised users like bookkeepers do it if they are not signatories on the account? Is there any terms and conditions that I can show the signatory? ThanksFuel Levy
Hi all We use 'Service' layout invoices. We are having to implement a fuel levy due to the current crisis. I have done searches and can only find queries from 3-4 years ago in which replies from MYOB staff have stated MYOB does not currently have a function to add. What I would like to know if there is now a function to add in a field which will calculate a fuel levy on the GST exclusive total of invoice automatically, without me having to do it for each invoice. I will be needing to increase/decrease (wishful thinking) this on a weekly basis, so it will need to be a simple function to amend on the form. I understand if we were using 'Item' layouts it may be something that could be done, however this is not an option in our situation. Will appreciate any guidance on this. Many thanks Carolyn
Connecting Bank Account to MYOB error Suncorp
Hi there, each time I try to connect my Suncorp Business account I receive the following error: "Something went wrong. Try again in a few moments" I have tried alternate browsers, private browsing etc but the same error occurs. From my bank's side all is good and ready to go. Any help would be appreciated :)
Backup failure on new update
Hi. We updated to the latest Premier 2026.2.1.5. The backups don't work. Says Ërrors were found during the backup process. please try again" It says this for all 3 of our online companies. The files did not have any errors prior to update. The files are all working correctly aside from this.
Upgrade 19 March 2026
Morning everyone Wondering how everyone is feeling about the log in now after the upgrade this morning? As a desktop user only, I'm far from impressed. It was so simple to log in to my desktop icon and now it's opening in a browser and I'm switching to desktop. Once closed it brings up the browser again to say you've logged out. Wondering why the change other than to switch everybody over to online?? Can not figure out some of the upgrades MYOB makes. They don't take feedback onboard. Seriously thinking about switching to another system.leave entitlements reporting
I have a variance between leave entitlements showing on am employees card and what shows in the payroll entitlements report. This employee was terminated and the re-employed and something has gone wrong. I have the manually calculated Leave entitlements and now need to update the records in the Card and showing on the entitlements report. How do I do that?
Smart reconciliation how to unallocate automatch?
I have EFTPOS transactions that I need to remain unallocated so I can manually reconcile with my other calendar & invoice software. The beta Smart Reconciliation automatches these transactions to the correct account according to history however I want it to leave these transactions with the description "EFTPOS" unallocated. No option exists to set up a rule that unallocates a transaction or leaves it unallocated. Can automatching be turned off for these transactions so I can have them be shown with the unallocated filter when I reconcile?AO Classic Freezing in Windows 11
Hello, all. I have an accountant client who is experiencing freezes when they are using AO Classic on Windows 11. They're getting the following error in the Event Viewer: Failed to get IntegrationType when send login telemetry data, error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) Error in ExceptionWindow Exception Source: .Net SqlClient Data Provider Exception Type: System.Data.SqlClient.SqlException Exception Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) Exception Target Site: EmployeeCacheWrite ---- Stack Trace ---- at Solution6.VPM.BusinessLogic.Core.EmployeeCacheWrite(String ConnectionKey, Int32 EmployeeID, String CacheType, String XMLData) at Solution6.VPM.Client.UIHelperClasses.EmployeeSettings.WriteEmployeeSettings() at Solution6.VPM.Client.ClientFrameWork.FrameWork.Main(String[] params) Any ideas?
Backorder items showing on invoices – how to prevent this in MYOB AccountRight
Hello Everyone, I’m using MYOB AccountRight and I want to continue using Sales Orders with backorders for stock control. However, I need invoices to show only shipped items, and not include any backordered or unfulfilled lines. At the moment, when I convert a Sales Order to an invoice, the backorder lines are still appearing. This is causing confusion for customers. We also often send 3–4 partial invoices per order, which is resulting in unnecessary paper usage and inefficiency. At present, we are manually creating backorders at the time of invoicing, but we would really like to properly use the built-in backorder functionality in MYOB AccountRight instead. Is there any way to: - Hide backorder lines on invoices, or - Prevent unshipped items from being included automatically, or - Achieve this through a workflow or setup change (for example a checkbox on the invoice screen or a template option)? I want to keep backorders for internal tracking, but ensure customer invoices are clean and only reflect what has actually been shipped. Thanks in advance.
