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Unable to open user access
I've tried multiple times, but every time I click on "User Access", the warning shown in the attached screenshot pops up. All other functions work fine, and I can access "User Access" in other company files without any issues.
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Fix for Accountright Live Exchange Rates
Hi. On the 5th November a question had been closed regarding issues with live exchange rates not coming into AccountRight. From what I can see this has not been resolved. When will clients be able to work on their file without having to manually put rates in?
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AccountRight Pay Super – Changes to Payment Status and Missing Printable Confirmation
Has MYOB recently made changes to the Pay Super payment history and reporting functionality without advising customers? Up until 29 October 2026, our superannuation payments displayed a status of "Completed". Payments from that date onwards now display "Paid to Fund". More importantly, previously I could open an individual…
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unable to open company file
Hi Myob, We added a new user for our Myob APP. I received the invitation and start login. However I can't open the company file. Please advise how I can do. Thanks in advance Stella
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Delay 11/11/26 - BNZ
Hi all, We have not received data for BNZ customers today which will mean there is a delay i having the transactions sent to customers files. We are actively working to get the data and have it sent through as soon as possible. I will update here once it has been resolved. Regards, Mike
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Undeposited funds
Hi MYOB Support, I need some advice on two transactions that are stuck in my bank reconciliation window. A customer payment of $1,837.96 arrived in my bank account on 30 October 2026, but in MYOB it came through dated 1 November 2026. Because MYOB wouldn’t let me change the date to 30 October, my October reconciliation was…
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Business Verification
I have sent numerous requests to extend time frame regarding business verification as I cannot contact two new shareholders, yet you have stopped me from being able to email invoices. Please return the function to email an invoice as its really the only one I use. Trying to get support from you is like pulling teeth you…
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Superannuation
Can anyone please help me out with getting super sorted for a customer, he is set up for Pay Day super and all has been going along nicely. I have just started doing his bookwork and payroll, and am hitting snags with getting super payments to process. I am setup as online admin.
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Westpac Credit card feed
Not sure why our previous questions about the problem with Westpac credit card balances have been closed. From what I can see in my MYOB, the problem hasn't been fixed. But the balance is now out by a different amount rather than the balance at 23 July. Is anyone else still having a problem?
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MYOB Team App for staff on phones
We have been using MYOB Team App for staff for shifts/breaks etc. We are consistently finding that our staff are either having to re enter emails and passwords EVERY time they need to use app (can be multiple times a day) or they are unable to access app even after entering credentials. This is creating confusion and…
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Connect your Bank
Connect your bank account or credit card to Solo so that your transactions are automatically synced to the app. This saves times on data entry because your payments will be automatically recorded in the app. All transactions will be in one place, making it easy to track money coming in and out. We’ll automatically match…
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Is there a delay in processing MYOB Business API developer access?
Hello. I am requesting any information regarding processing times for MYOB Business API Developer access. I have had an open ticket (53053) since October 26, 2026 at 9:44 PM. After reading the experiences of others in the MYOB community regarding ticket wait times specifically for API access, I provided as much information…
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Balance Sheet out of balance
Hi, the balance sheet at 30/6 balanced, but on 1/7 it was out of balance. Support has looked at this but could not find and fix the cause. How do we fix it?case No 03441539. Thanks Ian
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Subscription without my consent
Why does MYOB use my personal details and create a subscription for a service and then deduct money from my bank account without my consent? After many phone calls, my subscription is still not terminated, even though you have admitted it is your system's mistake. To be honest, I don't even expect any sensible response…
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Requesting updated Employee details error
I have an issue whereby I have re-hired 2 employees, they had been set up in MYOB previously. When I request employees details (as some of their information has changed), the information does not get sent. it shows and error. How can I get past this so that the employee can ensure that their records are up to date?
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Changes not updating
Hello - I have changed the standard template for my invoices and none of the changes came up when I went to create a new invoice. So I created and new invoice template thinking I couldn't change the standard and I made the new template the default. Still none of my headings when I created an new invoice. Also the item I…
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PayDay Super on Future Dated Pays
Hi Will MYOB solve the issue of paying super ahead of the payroll when a payroll is future dated. We shut down mid December and I am away overseas until late January - there will be at least 2 fortnightly payrolls at end of December and mid January that I will prepare in mid December. The payrolls can be set to go on the…
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Invoicing - tax EXCLUSIVE - default settings to always be "tax exclusive" for me - how?
Hi there All my invoices require GST. There is an option to tick "tax inclusive" and "tax exclusive". I was horrified to recently discover that I have been invoicing on a tax "inclusive" basis - meaning I am throwing away 10% of my margin down the toilet. I expect this to always default to "tax exclusive". is there any way…
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Bank feeds have dropped off
Our bank feeds seem to have dropped off. I have tried to send a support request through MYOB and although it shows as successfully sent, I can't find any trace of the request in 'my support requests', I have done this twice. I have also called MYOB and after ringing for about 1 minute it tells me nobody can take my call at…
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Getting Started: The new forum is Live!
Hi everyone, Welcome to our new Solo community forum, now on the Higher Logic Vanilla platform! Whether you’ve been with us for years or you’re visiting for the first time, thank you for being part of this community. Your questions, answers, ideas and feedback are what make it so valuable 🙌 We’ve worked hard to keep the…
