Recent Posts & Replies
Setting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.
Payroll error correction
We process weekly payroll through the timesheets. After processing the previous week's pay, I realized that his hourly rate needs to be changed. For example, during the pay week from September 9 to September 15, I applied a pay rate of $35, and he worked 20 base hours and 2 hours of overtime. However, his rate should be $37 per hour. I need to pay the difference in that rate. How do I make this adjustment? Thanks
Uploaded invoices not picking up shipping details
Hi There, Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information. We have tried to upload a file with shipping details in the Addr 2 as it was advised that its where the shipping details should go but it still didn't captured. Any help please.
AccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.
Get ready for enhanced security measures
1 MIN READ Over the coming months we are rolling out enhanced security measures designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What’s changing? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop) MYOB Connected Ledger MYOB Practice Learn more here How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Cheers, MYOB!Matching a debit and credit in bank feeds
I paid a customer with closed bank account which Westpac declined. I then correct the customer bank account and paid them. I have ended up with a debit and credit for the amount in my bank feed (from the declined transaction) plus the proper transaction. How do I deal with this in my bank feed.BAS submission query.
When I submit my BAS I go on the web browser and select "Accounts" > "Prepare BAS / IAS" and continue to submit direct from there - all good! However, I realise I can also submit it from the "Reporting" > "BAS Reports" tab as well - however, it doesn't show that I have already submitted BAS from the accounts tab. If I go on the accounts TAB it shows that I have lodged it (Image attached) but if I click on the Reports tab - it doesn't show that this has already been sent (like they don't talk to each other) if that makes sense. My question is, which tab (Accounts or Reporting) should I choose when lodging BAS (I lodge direct from MYOB) it appears they are separate, as the Reporting TAB encourages me to lodge BAS when I have already done it in the Accounts tab. So I am a little confused. I have attached a screen shot of the "accounts" tab where I lodged from, showing the submissions and I have attached a screen shot of the "reports" tab where it doesn't show a lodgment
Autobuild error.
Hi Everyone, we are again having issues with entering AutoBuilds which are appearing with an error message noting 'The value of your inventory may not be less than zero (item number Safescape EP - Filled). As you can see below, we are adding an item to EP-Filled, therefore we are not understanding why we are receiving this message. This message also appears when we try and adjust the inventory number for this item. One thing I have noticed which I have not seen before is under this particular item, N/A is noted in the current value and average cost. This is something that can not be manually typed in or changed so I am not sure why it is appearing rather than have zero dollar value? Your help is appreciated. Thanks
MYOB INVOICE APP NOT OPENING IN GALAXY S24
MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response. Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit.This means MYOB Invoice App will not work on Samsung S24 mobiles unless the app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum). Escalated this to MYOB, not sure when they will fix this.Creditor transactions TAXRATE_NO = 0, what does this mean?
When reviewing taxrate numbers, there is no TAXRATE_NO 0. What does it mean when a creditor transaction has TAXRATE 0? Is a default taxrate applied according to certain criteria? Sorry I haven't been able to find the answer to this in the user manual.Emailing Invoices
I am new to MYOB. I have managed to send a couple of invoices via MYOB to a customer and these have been successful. More recently the invoices have been sent but I am receiving a message to say "Delivery Fail" to my email address which is the CC on the invoice. I have double checked my email address and it is correct. Also, MYOB is recording the email status to the customer as "Sending" so i have no idea if the Customer has actually received the invoice. Not sure whether I am doing anything wrong or is it a bug in MYOB?
Developer Update September 2024
Hi. Here’s the latest update on what’s new in the developer community: AccountRight 2024.8 has been released. Along with this release, there are some fixes and new features to the API: New Endpoint /Inventory/PriceLevel – This endpoint will allow developers to retrieve a list of custom price level names through the API. More information can be found in our help page here. Bugfix: We have fixed an issue where the subscription property was not showing correctly under the company file endpoint. Now when calling https://api.myob.com/accountright/?$expand=subscription , the subscription property will show as expected. As usual if you have any queries about the above, please reach out to the MYOB API support team here. AccountRight 2024.8 has now been released. You can find our more about this release, and the upcoming decommissioning of AccountRight 2024.7 at our blog here.
