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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Serious Concerns About MYOB’s New Verification Requirement
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } I am extremely concerned about MYOB’s recent policy requiring businesses to provide personal identification and trust documents simply to continue using invoicing—even when we do not use online payment services. Here are the key issues: Sensitive Information in Emails MYOB included my Payments Client ID, Serial Number, and Business Name in an email. Email is inherently insecure and should never be used to transmit sensitive identifiers. This raises serious questions about MYOB’s commitment to privacy and data protection. Lack of Legal Justification MYOB claims this requirement aligns with “minimum standards” for confirming beneficial ownership, yet provides no reference to any specific legislation or compliance framework. Why should businesses that only use traditional invoicing be subjected to intrusive verification? No Alternative for Long-Standing Customers MYOB admits communication was inadequate but insists verification cannot be bypassed. For businesses that have never used online payment services, this is unreasonable. There should be: An opt-out option for Secure Invoicing. A traditional invoicing path without mandatory identity checks. Competitive Disadvantage Other major accounting platforms do not impose such requirements for basic invoicing. If MYOB’s logic were applied broadly, companies like Microsoft would demand personal ID to use Word or Excel—an absurd scenario that highlights the flaw in this approach. MYOB currently holds about 17% market share in Australia. Continuing with policies that disregard customer concerns will inevitably reduce this share even further. A fact that the management should seriously consider if they want to continue in business! My Position This verification requirement is unacceptable. Even if MYOB provides clarifications or assurances, I will not comply. It is unnecessary, intrusive, and sets a dangerous precedent. If MYOB cannot offer a solution that respects customer privacy and operational needs, I will migrate to an alternative platform. I encourage other users who share these concerns to speak up. If MYOB does not address this issue promptly, escalation to the Office of the Australian Information Commissioner (OAIC) and the Australian Competition and Consumer Commission (ACCC) may be necessary. MYOB should show the utmost respect to its clients—because we are the ones who keep MYOB in business.
Switching between company files in the latest upgrade
I have 2 company files I use on a daily basis using the latest AccountRight. I can usually exit one & then open the other one using the 2 factor authentication (completely different login details for each). I believe in the last few days there has been another upgrade & now when I try to sign in it brings up a webpage saying "This site is trying to open MYOB AccountRight" (which it never used to). So I click Open & it just keeps opening the same company file. If I choose Cancel it bring me back to square one! It won't allow me to choose which company file I need to open, it just keeps opening the same file. HELP PLEASE!!
How Do You Make Quick Yes or No Decisions?
Sometimes even the smallest decisions can take longer than they should because people keep overthinking simple choices. Whether it is deciding to start a task, attend an event, or try something new, these small yes or no moments can slow down daily productivity. Some people use simple tools like easy decision maker yes or no to quickly settle minor choices and move forward without wasting time thinking about them. I am curious how others here deal with quick yes or no decisions in their everyday routine.Feature Request: Estimated Income Tax Tracker for Sole Traders
It would be extremely helpful if MYOB could provide an optional income tax estimate for sole traders based on net profit, similar to how GST tracking currently works. MYOB already calculates net profit in real time. Using this figure, MYOB could estimate personal income tax liability for the current financial year and display it on the dashboard. A possible implementation could include: Income Tax Estimate based on ATO Marginal Tax Brackets Using the current Australian resident tax rates for the relevant financial year, MYOB could automatically estimate income tax on the user's net profit. Optional Medicare Levy Toggle Users could optionally include the 2% Medicare levy in the estimate. Optional Custom Tax Rate Because individual tax situations differ (other income, deductions, offsets, HECS, etc.), users could override the calculation with a custom estimated tax percentage if preferred. The dashboard could then display a simple summary such as: Net Profit (FY to date) Estimated Income Tax Estimated After-Tax Profit Adding something like this to the MYOB Business Lite Dashboard would provide valuable financial visibility for many sole traders in the MYOB community. If other sole traders would also find this helpful, please consider voting for this idea so the MYOB team can see the demand.
Unable to connect to bank - "administrator privileges"
I am trying to connect to my bank to get account feeds. I have successfully set up a connection with one of my businesses but am unable to on another. I get the "administrator needs to set up connection" statement. I own the account, I set it up, I am the only one with administrator status. What can I do? Wayneaccruals on unpaid leave
I have a full time employee who is really unwell and does not have much of there accrued leave left, so over the last few weeks i have paid 10 hrs A/L and the balance as unpaid leave per week to stretch it our for her. During this time I have been giving the full accrual of A/l and P/l, which is fine, but i have just become aware that I shouldn't be giving the full accrual and it should be just on their paid A/l hours..... Can someone please clarify fo rme if the latter is the way to go. Also, public holiday coming up this week, if she is still only getting 10hrs A/l or whatever is left in P/l and the balance as unpaid leave, does she get the public holiday paid...I did read no, but if someone can clarify that would be great. Lastly, i havn't setup unpaid leave in MYOB, but this is probably something i should do? Thank you,
