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MYOB AccountRight
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New Zealand Payroll and Tax
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Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Cancellation of MYOB subscription
I would like to request the cancellation of my MYOB subscription before the end of my free trial period. I have tried to locate the cancellation option in my account, but I was unable to find any available option other than contacting you via email. Therefore, I would appreciate your assistance in processing this cancellation as soon as possible.
SMSF
Hello hoping for some help. I had to change my SMSF as the ESA was no longer operating. I created a new SMSF super fund with the new details HOWEVER when i go to super pay, it will not process and says that "this employees fund is already registered with another bank account which means you cant make contributions through pay super" I am okay to make the payment manually however would like to resolve this. can someone suggest a solution?
Rounding issues when trying to match bank transactions
Hi I am trying to match one payment to multiple bills in bank transactions. One bill is to be paid in full and the other will be partially paid. I keep getting the following error. There are one or more errors: A rounding issue has occurred on a line where the amount has been manually adjusted. Please delete the line, add a new line, and try again I have tried following instructions from previous posts for this problem but it is not working. I have deleted and re-entered the invoices, I have checked for decimal places that are more than 2 places, I have tried going to purchases and record a supplier payment and also tried to record payment from the bill. I still can not get the bill to match. your assistance would be appreciated thanks Lisa
MYOB Business Pro Payroll Advice report
I used the MYOB AccountRight before, now switched to Business Pro. I used to run Payroll Advice for employees via AccountRight under the "Payroll" section - "Reports" for every single detailed payment. But now I can't process same report via Business Pro. How can I resolve this issue? ThanksHow to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.
Wrong A/C used for Superannuation
A new Salary Sacrifice payroll category was set up for new employee and incorrectly linked with wrong account number. This was rectified but (of course!) the first payroll was completed first. So account number 2-6100 Trade Creditors was used instead of Superannuation 2-5699. The Payables Reconciliation Summary was out of balance from the date of this payslip but when Super was paid, this was back to zero. I first did a Journal entry, thinking this would simply deduct amt from wrong account and into correct account but this put report out of balance again! 2-6100 account has debit & credit so all good. Correct payment was made to employee. The only thing out now is the Superannuation account is out by this amount. I'm not sure how to rectify this? Thank you.
Support within Australia
Hi All, Is there a way I can speak to someone in Australia for some support. I have a new file & it won't let me set up bank feeds. To be clear, I don't need help on how to do it, I've done dozens in the past. There seems to be a problem with this file. When I try to add the bank account; i.e. select the bank account from my Chart of Accounts that I want to feeds to come into, it completely misses this step. I've spent close to 4 hours on the phone trying to get this sorted but they simply don't seem to understand the problem. A month later I still can't update my file. There were also other issues during set up. I imported a chart of accounts from another file and it created accounts that didn't exist in the import. I feel like the file is corrupt and needs repair. I'm simply not getting the support I need from the MYOB overseas support crew. I feel like I really need to talk to someone in Australia Any ideas?Changes to MYOB AccountRight offline mode
2 MIN READ Hello Accountant and Bookkeeper community. An important update was emailed to our partners yesterday, but I am posting an update here as well for any who might have missed it (and because it is being discussed in the forum already). From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April.Offline desktop
So what MYOB said would never happen is now going to !! From 17 June 2026 AccountRight desktop is being phased out. You have to be joking MYOB - 9 days before the end of the 2026 financial year, and between now and then bookkeepers and accountants have to convince their clients to upload their files online. What do you suggest we tell clients who don't have internet access and those who refuse to work online. At least on the desktop if the internet goes down (your end or theirs) they can still keep their businesses goingSuperChoice P/L transaction processing problem
MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processed leaving the ending balance $0.00 as one would expect. Therefore, the transaction in the bank feed cannot be debited to account 2-1355 as it will affect the balance sheet. How is this rectified please? Many thanks
