Recent Posts & Replies
Transactions not showing in the bank reconciliation
Hello Everyone, I'm currently facing an issue with reconciling transactions within the date range of 1/04/2022 to 30/06/2022. Despite correctly allocating the transactions and ensuring that the appropriate bank account is selected, I am encountering difficulty as these transactions do not appear in the reconciliation bank. I have confirmed that all transactions have been accurately entered, and the dates are input correctly. Despite this, the transactions are not reflecting in the bank reconciliation. I have attached scrrenshots of the bank reconciliation and the bank transaction tabs. For instance the fisrt of April 2022 I can only reconcile 3 transactions but I have 9 transactions in the Bank transaction. I would appreciate your assistance in resolving this matter. If you have any insights or suggestions on how to make these transactions appear in the bank reconciliation, please share them with me :) Thank you
Pay super double debiting
Hi there Recently we set up Pay Super in readiness for Payday Super from 1 July, but something seems to have gone wrong. Both the total super for the payrun and the individual amounts for each employee are being debited. I've attached the general ledger detail report from Friday's payrun. You'll see that the total super payment of $855-57 for the payrun is debited and that is the amount that came out of our bank account. Then each individual employee amount is debited. These amounts did not come out of our bank account, but they are showing in the bank register as though they did. They are also showing as coming out of the wrong bank account. What have we done wrong? Many thanksRestoring old files offline
Hi, I am trying to access some very old files (pre 2008) offline which are older versions. I am currently running version 2024.2.0. 1. I select the old file from my library, it askd if I want to upgrade which I do and go through the steps. After it indicates the file has been upgraded and I select Open upgraded file it goes to the sign in page, pauses for a few seconds then MYOB shuts down. 2. If I then try to open one the upgraded files that has gone through the above process, I select okay at the sign in page and again it pauses for a few seconds then MYOB shuts down. Can you please give me any solution. Thanks in advance
upload data files
I'm publishing this post again on a different discussion platform as I would really like an answer further to MYOB advising that the server edition would be the solution for so many of us, I've downloaded it and now access my online and offline data files using the server edition. I want to get ahead of the financial year end need an answer please I have clients for whom I've kept data files online since 2018 to process payrolls only, and offline desktop files which hold all their day to day data. Each file has it's own serial number. After I've processed final payrolls for the 25-26 financial year (which occur after 17the June) can I upload the day to day data files online or will that be an issue as there are already files online As mentioned above - each offline and online file for the same ABN has a different serial number
Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.
STP Reporting not reflected to ATO
Hi, I am new to MYOB and did our companie's first pay run in April 2026. Although the pay run was successful, however the STP reporting sent 0$ to ATO. Since then I have sent 3 updates, but all are showing as 0$ in ATO. The pay run successfully comes up in YTD verification reports but does not get displayed in ATO. I can see in the community that other users have also faced similar issue and it seems a common occurrence to a new user, but none of the threads have any solution in it. I did raise a support tickets asking for help in Myob Support but it was closed after 3 weeks without providing any resolution. Calling up the helpdesk leads me to wait for 30+ minutes and no one bothers to pickup. I am at a bit of loss what needs to be done here. Can community member please help Do note, I did create the payrun first and then followed prompt to send the STP report to Myob, not sure what else I need to do, but effectively in the STP report page , all reports come as 0$ only.
