Recent Posts & Replies
Transitioning a previously offline file to online
Wanting to transition a currently offline data file to online (additional data file) I paid for a trial subscription, and I've been given a new Serial Number. Should I just change the SN and upload? It's version 2026.4 OR Should I install the .exe file supplied with the subscription, and then import a previous backup? or will there be a clash of Serial Nos if I do that?
Trying to transition to online
Hi, I spoke to a salesperson/support person about 2 1/2 months ago and arranged an online subscription to transition my offline file to on-line, to fall into line with the new transition date. I never received the email confirmation with the required links/details as were promised at the conclusion of the sales call - after I gave my direct debit bank details etc. I have tried to call several times to sort this out and have been left on hold for hours on end which I simply do not have time for - who does? I have also tried to upload my file online following the instructions given in the hope that perhaps there is a backend connection sorted after my original phone call. But this seems to not be the case also. If I am not able to get any support for this issue I will ditch MYOB and move to an alternative provider. Not impressed at all. I would love to hear from a support person ASAP.
Super Payments status
Hi all, I recently did my first pay run (I am the only employee) prior to setting up automated pay super, which I have now used successfully to do the second pay run. My super fund allows me to do Bpay deposits which is what I did for this first pay run. After completing the pay run in MYOB Business lite, the Super Payments window showed the status as "Processing Payment". However because I had made the payment directly in my banking website by Bpay I didn't know what to do about the status and if it would cause problems later. I ended up reversing the transaction, which was the only option I could see in order to find another way the input the payment with the intention of having the payment status as showing "Completed". Now I have the super payment status as "Reversal Completed" and I tried to reprocess the super payment but I'm back to the same situation and now have another super payment sitting with the status of "Pending Authorisation". I have now setup and used the automatic super payments for the second pay run and need to find a way to tidy this up. The widget in the Dashboard window now also shows a negative balance for superannuation payable.... Any help how to fix the super payments to actually match what has been done would be great!
Is there a maximum no of invoices I can send in a day?
Hi team, I've just tried sending invoices from the Solo app. I got to 10 invoices then got an error message for the 11th - which was to the same customer as the 10th so no issue with customer addresses etc. Any suggestions? I'm going to save invoices as PDF and send them manually for now but it's a bit frustrating. Many thanks JenApple Pay payments do not match correctly to invoices.
Apple Pay us great for customers, and they are using it. But the bank feed reference information does not contain customer or invoice number any more, and MYOB is matching by payment amount only, which is often incorrect. When customers pay via Apple Pay, the bank feed no longer passes through the payer’s name or the invoice number. Apple Pay replaces the reference with a tokenised ID, so MYOB has nothing meaningful to match against. MYOB makes a guess on payment amount, which is often incorrect when multiple customers regular buy the same thing. Also Apple Pay rolls many payments into one transaction. I can understand this is not MYOB's fault, but how does MYOB propose that this should be managed?
Account Billing - Error
Have other users had the case of a cancelled subscription , the annual billing continued, MYOB admitted the error, but after one month the charge has not been reversed and they are just refusing to respond to my emails. I would not have expected this from MYOB. Is this common ??Keeping attached documents when converting Quote to PO to Invoice.
Please fix this problem so that attached documents do not drop off when changing a Quote to either a PO or Invoice. It is pretty obvious that the attachments need to be kept for referencing. Presently they have to be reattached each time which wastes time and resources which pretty much defeats the purpose of being able to attach the documents in the first place.
Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.Transition from Offline to Online
I have spend the last 3 days trying to move a company file from offline to online, I have done this before without any problems, however the last company to move has been a nightmare, endless hours on Live chats with MYOB Support. I keep getting a message "A connection to AccountRight Live couldn't be established. Please check your internet connection or try again later." The software has been recording transactions and doing backups without any problems. This should be happening 2 weeks before year end, I have only a few days left before June 17. The business has been paying a monthly subscription for years. I am frantically trying to find a solution. Can anyone please help, I am not an IT person.
Support is non existent
Hello Guys, I have been trying to contact MYOB via phone for the past two days and no one will ever answer. On both days I was in a cue for well over an hour. To add insult, I was informed at the start I was a entitled to priority support and would be put ahead of the que. I have also emailed MYOB support through their portal 3 times so far. One request was about 6 weeks ago and I have still had no answer to any of these. My question is. Does anyone know of an unlisted number or email where we can actually get the support we are paying a substantial amount for?Changes to MYOB AccountRight offline mode
6 MIN READ **Updated with new FAQs 21/04 - please scroll down Hello Accountant and Bookkeeper community. An important update was emailed to our partners yesterday, but I am posting an update here as well for any who might have missed it (and because it is being discussed in the forum already). From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action have been sent a reminder communication on Wednesday 5th June. If your clients are not ready to move their file online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that may support working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, customers will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Learn more about what’s changing and how to move files online Updated FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline. **Update 23/04 Hi all, apologies, I have made some incorrect statements in my replies, that I will work to update and correct. But I am updating here as well to provide clarity to all. This relates to MYOB AccountRight PC Edition, perpetual licence holders, or current subscribers exclusively using their file offline. From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). **I had indicated in some of my replies, that access would be 'view only' but it is view AND edit. Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future.
