Software not running properly?
Recent Posts & Replies
Payroll amounts in MYOB different from STP accepted by ATO
I accidentally pressed the incorrect payroll file (and was accepted by ATO) which I already deleted in MYOB but it still shown on Single Touch Payroll reporting in MYOB. No payments were made based on this payroll file. Right after I deleted the previous payroll file in MYOB, I re-entered a correct payroll file and made correct payments to all employees. To summarize my question : The amounts (Gross Payment, PAYG, Super) for that payroll date in ATO records are incorrect which are less than the actual amounts. The payroll file and amounts in MYOB are correct. Could you please kindly advise me how to fix the problems? Thank you very much in advance
Employee changing super in between monthly Super Pay run
An employee has asked to change her super in the middle of the month. Should we keep the two last weekly pays as is with the old super fund attached (it is still active) or should we update them to the new super. If yes, how do we do that to make sure the ATO is aware of the changes.
I can’t select an existing customer in a new invoice on the invoices app.
I can’t select an existing customer in a new invoice on the invoices app. Therefore I can’t write an invoice. Had to log onto webpage and do my invoicing on myob webpage on my phone. Hard. Then when finished I loaded invoice app again and I can see the new invoices that I made on the webpage but I still can’t write new invoice on the invoices app. have attached the screen I get when I try to start a new invoice. why? Please make it work?User access not working for 1 staff member
Dear Support Team, One of our staff members are unable to access the MYOB file online, even though I as the Administrator set him up on the cloud MYOB file and then sent the Invite. Other members were able to access this file. Please advice Thank you Shanthi
Expense transaction from prior years
A credit card transaction from 2022 with expense category was unintentionally deleted and then re-entered into the same expense account. However, this action caused the transaction to appear as floating item in the "reconcile account" folder of banking transactions. Additionally, the retained earnings account on the balance sheet was affected and credit card account as well. How can this error be resolved? Thank you and looking forward for your advises.
Payroll phantom pay run
MYOB has, without my knowledge processed a pay run for all employees dated today 8 Jan 2025, with period start date today, period end date today, with no payroll categories and nil dollars. The pay run sent itself to ATO and was accepted with one error: a termination reason is required for one of the employees. Strangely, that employee has not been terminated. The issue must be connected with a weird request to update to STP2 reporting which I actioned earlier today. Any ideas?Exporting Item List report to Excel
Hi All, We've just upgraded to Premier from Plus - in the past when exporting this report (and others) the inventory comes across on a single line making it easy to sort and combine with other data. But now each product loads into excel on 2 lines with the product code/description on one line and the quantity etc on the next line. Anyone know of a way to get it to revert just to all the data for each product to be shown on a single line? Thanks!ATO reporting categories - leave type W
HI I have an employee on workcover not working at all. ATO website says to use Leave Type W as the ATO reporting category but this isnt an option when setting up the Workcover in the Wages tab. Gross Wages is the best fit at the moment. I am on account right and STP2. Is it outdated info or is it something else that I need to change elsewhere? Thanks STP Phase 2 reporting – Quick reference guide | Australian Taxation Office
