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GST Account in MYOB
I transfer the GST component of my sales each day to another Bank Account ready for BAS time. How do I record this in MYOB?
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any fix for negative balance in the pay super post a bounce back correction
I have read the forums - followed the procedures suggested. And am left with a negative balance in my "pay Super" Some suggestions were just don't use them and leave it there. Others change the date so they dont show in the window. This is very frustrating - and regarding such regulation around super we should be able to…
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Developer Program application for MYOB Business – no response since 20 October (ticket #52941）
Hi all, LedgerSnaps (ABN 92 627 301 153) applied to join the MYOB Developer Program for MYOB Business on 20 October 2026 (ticket #52941). I followed up on 30 October and raised ticket #53256 on 5 November. So far I’ve only received auto-acknowledgements, and the support email now says it is no longer monitored. Our…
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Getting Started: The new forum is Live!
Hi everyone, Welcome to our new Solo community forum, now on the Higher Logic Vanilla platform! Whether you’ve been with us for years or you’re visiting for the first time, thank you for being part of this community. Your questions, answers, ideas and feedback are what make it so valuable 🙌 We’ve worked hard to keep the…
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Why are there 2 identical app icons in my MYOB?
It looks like there are 2 different MYOB Business in my app. My husband has ust created an invoice in one which is not the one I am using. The invoice does not appear in the one I am using. Both apps appear identical. How can I fix this to only have 1 app? I am know concerned that data will be missing from my app. Can…
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Invoicing - tax EXCLUSIVE - default settings to always be "tax exclusive" for me - how?
Hi there All my invoices require GST. There is an option to tick "tax inclusive" and "tax exclusive". I was horrified to recently discover that I have been invoicing on a tax "inclusive" basis - meaning I am throwing away 10% of my margin down the toilet. I expect this to always default to "tax exclusive". is there any way…
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New suspicious login alerts are coming in November
At MYOB, protecting your account is a priority. As part of our ongoing commitment to strengthening security, we’re introducing suspicious login alerts from November 2026. What are suspicious login alerts? If we detect suspicious login activity on your account, we’ll send you an email alert. The alert is designed to let you…
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Can't find the matched existing record in Bank Transactions
Hi, I'm trying to match the bank transactions in mid August, but couldn't find the matched one as the earliest existing record the page shown is only up to August 30th, I don't know why that I can't see the records earlier than that. Thanks for your help.
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Subscription without my consent
Why does MYOB use my personal details and create a subscription for a service and then deduct money from my bank account without my consent? After many phone calls, my subscription is still not terminated, even though you have admitted it is your system's mistake. To be honest, I don't even expect any sensible response…
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Unable to open user access
I've tried multiple times, but every time I click on "User Access", the warning shown in the attached screenshot pops up. All other functions work fine, and I can access "User Access" in other company files without any issues.
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Undeposited funds
Hi MYOB Support, I need some advice on two transactions that are stuck in my bank reconciliation window. A customer payment of $1,837.96 arrived in my bank account on 30 October 2026, but in MYOB it came through dated 1 November 2026. Because MYOB wouldn’t let me change the date to 30 October, my October reconciliation was…
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Fix for Accountright Live Exchange Rates
Hi. On the 5th November a question had been closed regarding issues with live exchange rates not coming into AccountRight. From what I can see this has not been resolved. When will clients be able to work on their file without having to manually put rates in?
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AccountRight Pay Super – Changes to Payment Status and Missing Printable Confirmation
Has MYOB recently made changes to the Pay Super payment history and reporting functionality without advising customers? Up until 29 October 2026, our superannuation payments displayed a status of "Completed". Payments from that date onwards now display "Paid to Fund". More importantly, previously I could open an individual…
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unable to open company file
Hi Myob, We added a new user for our Myob APP. I received the invitation and start login. However I can't open the company file. Please advise how I can do. Thanks in advance Stella
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Delay 11/11/26 - BNZ
Hi all, We have not received data for BNZ customers today which will mean there is a delay i having the transactions sent to customers files. We are actively working to get the data and have it sent through as soon as possible. I will update here once it has been resolved. Regards, Mike
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Business Verification
I have sent numerous requests to extend time frame regarding business verification as I cannot contact two new shareholders, yet you have stopped me from being able to email invoices. Please return the function to email an invoice as its really the only one I use. Trying to get support from you is like pulling teeth you…
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Superannuation
Can anyone please help me out with getting super sorted for a customer, he is set up for Pay Day super and all has been going along nicely. I have just started doing his bookwork and payroll, and am hitting snags with getting super payments to process. I am setup as online admin.
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Westpac Credit card feed
Not sure why our previous questions about the problem with Westpac credit card balances have been closed. From what I can see in my MYOB, the problem hasn't been fixed. But the balance is now out by a different amount rather than the balance at 23 July. Is anyone else still having a problem?
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MYOB Team App for staff on phones
We have been using MYOB Team App for staff for shifts/breaks etc. We are consistently finding that our staff are either having to re enter emails and passwords EVERY time they need to use app (can be multiple times a day) or they are unable to access app even after entering credentials. This is creating confusion and…
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Is there a delay in processing MYOB Business API developer access?
Hello. I am requesting any information regarding processing times for MYOB Business API Developer access. I have had an open ticket (53053) since October 26, 2026 at 9:44 PM. After reading the experiences of others in the MYOB community regarding ticket wait times specifically for API access, I provided as much information…
