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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Tap to pay on MYOB assist app
The biggest reason that I have decided not to use SOLO is because it doesn't have a quoting function. The reason why I would most like to use SOLO is because it has a tap to pay function. I'm in an annoying stage of business where I seem to be too big for SOLO and too small for business lite? Surely there is a way to create a tap to pay function in the MYOB Assist app so that I can take payments on the go, rather than have to send them an invoice. There are many times a week where this would be very useful for me but I can't seem to find any way other than a third party app which I don't want to use! Otherwise, I have found the product that I am using to be fantastic, having tap to pay in the MYOB assist app would be SO USEFUL!
How to modify the customer payment after applying it to an invoice?
Hi there, I recently encountered a question. For example, when this sale order is still a sale order (i.e., not an invoice), I can easily delete or modify the customer payment I apply or match to it. However, once I invoiced this sale order, I found that I was unable to delete or modify the customer payment. Does anyone have a solution to the above issue? Thanks. Kind regards, John
Updating Tax File Number Details - Returning Employee
Hi We have a lot of casual employees that return each year - as there is an existing employee card for them, I sent out a request to review and update employee details. I sent out the "Update Information" link, but it doesn't include a "Tax" tab. I verified this myself by sending myself a request to see what information is there. Are MYOB going to change this so employees with existing employee cards can review and update their tax free threshold or whether they have a student loan or not. I have had to email all the returning employees to verify that the details i already have are the same. I was trying to avoid sending them more emails than necessary. Any advice is appreciated. ThanksGST Report Differences between Desktop and Web version due to credit notes
When looking at GST report for the last quarter Jan- March 2026 we have a difference of $13.26 between the desktop version and the web based version. We have been able to narrow it down to three credit notes that were applied to bills raised, noting the original bill and the credit note were all raised and actioned within the same quarter. Only one credit note shows in my desktop version of the GST Detail Report (Cash) and all three credit notes show in the transactions journals report in the desktop, but in the web version three credit notes showing in a detailed GST report. What am I missing between the desktop version and the web version please
Can not export reports to Excel
We can no longer export our reports to excel as we are getting an error message stating "you are attempting to open a file type (Excel97-2003 Workbooks and Templates) that has been blocked by your file block settings in the Trust Center" How can we fix this? Our IT department are saying that it is due to Microsoft's security update and that MYOB generates a legacy xls format that is over 10 years old and the security update is now blocking these formats. Will this be fixed in an upcoming update? Or is there a work around other than a CSV file?Payroll Category screen errors when I open
When I open the Payroll Category screen it errors (and freezes), with an error message (and unfreezes when I close an autogenerated email). After unfreezing, the screen routinely freezes again: If I open the error details link I get a NullReferenceException, along with 40-50 lines of unintelligible code. This problem has been with us since we moved to the cloud version of Accountright last year, and we haven't been able to fix.Receivables with tax report - Error
I am unable to generate the Receivables reconciliation with tax report. I keep getting an error message saying "Failed to load the report" Please contact MYOB. MYOB are the great uncontactable. I have tried and can never get hold of anyone. Can MYOB Please fix this? Thank you
Allowance calculation on Wages Overtime
Hi there, My employees are all on different hourly rates and are entitled to different all-purpose allowances which need to be reported separately: eg: Base Rate = $42per hour (Gross) Industry = $1.69 (Allowance - all purpose) Tools = $1.04 (Allowance -Tools) Leading Hand = $1.74 (Allowance - task) Which is fine but then calculating their overtime = their Base + allowances x 1.5 (or x2.0) Which there is no option to do in MYOB Business (it's base x 0.000 or per hour). Unless I create new pay items for each employee for each type of overtime as a 'per hour' amount which feels messy. Is there a better way to do this? Also if I create all new pay items for the employees their payslips looks horrendous because all their existing YTD items stay on there. Thanks, Tess.
Invoice - Recurring Transaction set up
When creating a 'Recurring Transaction' for an invoice, the ability to add a blank line is missing. Whereas when creating an invoice there are 3 dots on the right hand side of the each line which has the ability to add a blank row for additional comments. Please add these options for creating a recurring transaction - for invoices. See attached images. CREATE INVOICE SCREEN IMAGE BELOW - NOTICE THE 3 DOTS ON THE RIGHT WITH INSERT BLANK ROW OPTION.
Pay Run Summary Report Print Layout
Hi, I have a question regarding the “View the Pay Run Summary Report” print layout. Whenever I print the report, it automatically defaults to landscape orientation. Is there a way to change the default setting so it prints in portrait orientation instead? Please let me know if this can be changed. Thanks,MYOB Announcements Update - May 2026
2 MIN READ Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades which may mean that you are impacted by being unable to access your software from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.
