Recent Posts & Replies
Online payments - Customise invoice
Hi Myob Team, Online payments have been set up, and I would like to generate customer invoices in MYOB AccountRight that include online payment options such as credit card and QR code payments. Could you please guide me by step on how to customise the invoice template to include these online payment options? I have already customised the invoice in the MYOB browser version and everything works correctly there, but in MYOB AccountRight, the online payment options are not appearing on the invoice even though I have tried several time. Also, why if I already customised the invoice in Myob browser it does not displaying in Myob AccountRight? I found this from online payments search: "No matter how you invoice your customers, they'll be able to pay you online. So if you prefer to download an invoice as a PDF and email it to your customer – and you've set up online payments – they can still view and pay the invoice online. A QR code is automatically added to your invoice when you print it or export it as a PDF. When the customer scans this QR code using their phone, they can view the online invoice and easily pay it online." Thanks in advance for your assistance.
EMAILS ARE NOT SENDING
Is anyone else having issues with emails not sending, it is intermittent but some invoices are going through straight away and others are not sending when trying to do so, I either leave it for sometime and it never sends, or I resend them and the customer gets 3-5 emails over the next 60 mins. This has been happening for the last week at least. This should be a much quicker action which occurs promptly. Today I have sent 5 invoices, 3 went through instantly, the other 2 I have now sent 3x and still not showing as sent on the invoice activity or my copy has not shown up in my inbox. It is very hard to keep on top of this and it is making my job take longer and making payments take longer to receive. THIS IS NOT WHAT I AM PAYING FOR!!
Annual Leave accrual on LSL
Hi all, have staff member on LSL. He is still entitled to annual leave accrual whilst on LSL. How do i best account for this accrual in Myob Account Right without affecting other employees. Do i have to create a new Annual Leave category so it does not affect the other employees accruals? CheersSearching customers/contacts
Can we please increase the search criteria for contacts to include address and phone numbers, I don't always remember a customers name but usually always remember the address or suburb. Sometimes I like to lookup a previous job I have charged and I usually remember the address before their name, being a serviced base business as I am.Getting Started on the Community Forum!
2 MIN READ Welcome to the MYOB Community Forum! This guide will show you the basics of using the space so you can jump right in and participate. Signing in For first time users visiting the Community Forum, you'll need to be signed in to engage with other members and begin posting. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing MYOB login to sign in. The first time you do this, you will be prompted to create a username. If you are not an MYOB customer already, you can still join the forum, after clicking register, you will see an option "Don't have an account? Sign up." Click and follow the prompts. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. If you're an AccountRight user, check out the boards available here. If you're an MYOB Business user, check out the boards available here. For product improvement suggestions and ideas, you can post these in the Ideas Exchange. Our product feedback loop ensures our product teams are able to see all your posts, votes and comments helping shape future priorities. Check them out below: MYOB Business Ideas Exchange MYOB AccountRight Ideas Exchange We've also set up a few boards where we post all the latest updates from MYOB. Recommend hitting the bell icon on the top right of the board to receive email notifications stay up to date! Bank Feed Updates This board is used to provide updates about bank feeds, this includes when we are aware of any delays in feeds being sent to files. Early Access Programs Discover EAPs that are in progress, coming soon or recently closed for your preview to new features that might be coming to our software! MYOB Announcements Stay up to date with all the latest news coming from MYOB. Community Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)
Pay Run not updated
I ran a pay run Sunday May 17th, all seemed normal. STP reporting is accepted and Super payment is in processing status but there is no other payroll data visible, no past pay runs showing or data flow to the P&L or balance sheet except for the superannuation payments which are showing in the super clearing accounts. An ideas as to how this can happen? regards MikeCharges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??Billing
Paid $89 for an annual Lite subscription on January 19 th 2026. Then decided to upgrade to an annual Pro subscription on April 20 th 2026 which cost $126.00. Elected to cancel the Lite subscription as I did not need both for the same entity. MYOB have then charged me $584.55 for a Pro subscription on May 8 th 2026 for the period April 22 2026 – December 31 2026. Received the following email from MYOB, “We reached out to you on Wednesday 6 May 2026 to let you know you may have received an incorrect bill due to a system error. After investigation we can confirm you were charged correctly in your last bill and there’s nothing you need to do. We sincerely apologise for any confusion this has caused. Online the MYOB plans are currently $94.50 annually for a Lite subscription and $315 annually for a Pro subscription. Is this standard for MYOB to just try and get away with charging what they can when they can and hoping you don’t notice. Any suggestions as to the best way to resolve this fiasco?
Pay Superannuation
I'm trying to process my first Pay Superannuation in advance of PayDay Super, however when I select all employees and then try to Record 6 of the 7 employees are showing a red X beside their name and I can not process the payment. I have crossed check individual's super funds with MYOB to that currently showing and used in the SBCH but cannot see any discrepancy! Is there a list of possible error messages/explanations that might give me an idea of what the problem is? Thanks
Category list excluding Inactive categories
I would like to run the Category report so that it only shows Active Categories. The default is that all Categories are shown. When I select The Categories button at the top of the page I get the Select Categories dialog box. Each category has a checkbox and there is also a checkbox for Show Inactive. If I turn off this checkbox then all the Inactive Categories disappear from the dialog box. If I then click Apply at the bottom of the dialog box the dialog box closes and I am returned to the previous screen but all the Inactive Categories are still visible. If I click Reset at the top right of the screen the Inactive Categories are still visible. What am I doing wrong?
Offline desktop
So what MYOB said would never happen is now going to !! From 17 June 2026 AccountRight desktop is being phased out. You have to be joking MYOB - 9 days before the end of the 2026 financial year, and between now and then bookkeepers and accountants have to convince their clients to upload their files online. What do you suggest we tell clients who don't have internet access and those who refuse to work online. At least on the desktop if the internet goes down (your end or theirs) they can still keep their businesses going
