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Balance Sheet out of balance
Hi, the balance sheet at 30/6 balanced, but on 1/7 it was out of balance. Support has looked at this but could not find and fix the cause. How do we fix it?case No 03441539. Thanks Ian
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Is there a delay in processing MYOB Business API developer access?
Hello. I am requesting any information regarding processing times for MYOB Business API Developer access. I have had an open ticket (53053) since October 26, 2026 at 9:44 PM. After reading the experiences of others in the MYOB community regarding ticket wait times specifically for API access, I provided as much information…
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Westpac Credit card feed
Not sure why our previous questions about the problem with Westpac credit card balances have been closed. From what I can see in my MYOB, the problem hasn't been fixed. But the balance is now out by a different amount rather than the balance at 23 July. Is anyone else still having a problem?
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Subscription without my consent
Why does MYOB use my personal details and create a subscription for a service and then deduct money from my bank account without my consent? After many phone calls, my subscription is still not terminated, even though you have admitted it is your system's mistake. To be honest, I don't even expect any sensible response…
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MYOB Team App for staff on phones
We have been using MYOB Team App for staff for shifts/breaks etc. We are consistently finding that our staff are either having to re enter emails and passwords EVERY time they need to use app (can be multiple times a day) or they are unable to access app even after entering credentials. This is creating confusion and…
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Requesting updated Employee details error
I have an issue whereby I have re-hired 2 employees, they had been set up in MYOB previously. When I request employees details (as some of their information has changed), the information does not get sent. it shows and error. How can I get past this so that the employee can ensure that their records are up to date?
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Changes not updating
Hello - I have changed the standard template for my invoices and none of the changes came up when I went to create a new invoice. So I created and new invoice template thinking I couldn't change the standard and I made the new template the default. Still none of my headings when I created an new invoice. Also the item I…
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PayDay Super on Future Dated Pays
Hi Will MYOB solve the issue of paying super ahead of the payroll when a payroll is future dated. We shut down mid December and I am away overseas until late January - there will be at least 2 fortnightly payrolls at end of December and mid January that I will prepare in mid December. The payrolls can be set to go on the…
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Invoicing - tax EXCLUSIVE - default settings to always be "tax exclusive" for me - how?
Hi there All my invoices require GST. There is an option to tick "tax inclusive" and "tax exclusive". I was horrified to recently discover that I have been invoicing on a tax "inclusive" basis - meaning I am throwing away 10% of my margin down the toilet. I expect this to always default to "tax exclusive". is there any way…
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Bank feeds have dropped off
Our bank feeds seem to have dropped off. I have tried to send a support request through MYOB and although it shows as successfully sent, I can't find any trace of the request in 'my support requests', I have done this twice. I have also called MYOB and after ringing for about 1 minute it tells me nobody can take my call at…
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Getting Started: The new forum is Live!
Hi everyone, Welcome to our new Solo community forum, now on the Higher Logic Vanilla platform! Whether you’ve been with us for years or you’re visiting for the first time, thank you for being part of this community. Your questions, answers, ideas and feedback are what make it so valuable 🙌 We’ve worked hard to keep the…
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Delay 11/11/26 - BNZ
Hi all, We have not received data for BNZ customers today which will mean there is a delay i having the transactions sent to customers files. We are actively working to get the data and have it sent through as soon as possible. I will update here once it has been resolved. Regards, Mike
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Welcome to the new MYOB Community: a quick guide to getting started
Hi everyone, Welcome to our new community forum, now on the Higher Logic Vanilla platform! Whether you’ve been with us for years or you’re visiting for the first time, thank you for being part of this community. Your questions, answers, ideas and feedback are what make it so valuable 🙌 We’ve worked hard to keep the new…
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Urgent: Incorrect BAS Lodgement – June 2026 Period
Dear MYOB Support Team, I am writing to report an urgent issue regarding the lodgement of our BAS for the June 2026 period. I prepared the BAS using the correct figures and was still able to download a copy afterwards showing all the correct information. However, somehow, the BAS appears to have been lodged with all…
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Bank feeds are changing for offline AccountRight files
If you use bank feeds with an offline MYOB AccountRight company file, you’ll need to move your file online to keep receiving transactions automatically. From 7 December 2026: Bank feeds will stop working in offline AccountRight files. Bank feeds in online files will continue as usual. The Get Bank Transactions button will…
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The Community's on read-only for a bit
The Community's on read-only for a bitWe're moving house. Aiming to be back on 11 November.Hey there, Quick heads up: the Community is read-only right now. You can still scroll, search and read all you like, but you can't post, reply or send messages until we're done moving. So what's going on?We're moving the Community to…
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The MYOB Community Forum is currently read-only
The Community is currently read-onlyWe're moving to a new platform and aim to be back on 11 NovemberHi everyone, The Community is now read-only while we move to our new platform, Higher Logic Vanilla. You can still browse and search existing content, but you won't be able to post, reply or send messages until the move is…
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Deleting BAS to re do
Hi I am new to Business Lite... After completing the first quarter BAS in MYOB Business Lite, we had a late invoice come in that I want to include. Am I able to delete this & re do? I can't see a "revise" button. Note: We lodge BAS manually to the ATO Thank you kindly Sue
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Opt-out of Benefit program in Flare
I like the option to use MYOB for electronic onboarding and had noticed the tick box for flare benefits ticked by default. I always unticked this as we do not wish to be a middleman for services or benefits that are unvetted by us. It seems that Flare is still getting the information and may contact staff for offers even…
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Paid invoices being sent overdue reminders.
I have issues with one customer account when they pay an invoice but they keep getting sent an overdue notice. Its happened on several occasions. Is anyone else having the same problem.
