Recent Posts & Replies
Mapping client accounts just got more accurate!
1 MIN READ We’ve released an update to Client Accounting in Practice Compliance that gives you more precision when mapping client accounts, with new and renamed codes across income, expense and liability categories. For practices preparing special purpose financials, this means less need to force accounts into the closest available option. What’s changing? This update includes new codes and clearer naming on existing ones, so accounts can be mapped more accurately from the start. A few of the key changes include: Income and expense codes now display directly on the Income Statement Superannuation payable and PAYG Withholding now have a clear home, appearing in the Trade and other payables note Some existing codes have been renamed to make them clearer across teams, including: Government subsidies → Government grants and subsidies Term debtors → Trade debtors Trade payables → Trade creditors This release is AU only and was released on 8 April 2026.
Online payments no longer automatically reconciled and no joy with MYOB support
Our online payments stopped being automatically reconciled about 3 weeks ago. I can process the payments manually, but it is a real pain. I have escalated this twice now to MYOB and we have checked all our settings etc and everything seems correct. This is still not resolved and I am not satisfied with the level of support we have received on this matter. How do we escalate matters further if we have no joy?
Pay Superannuation for last week
Hi there When I go into Pay Superannuation to make the super payment for the prior week earnings, I change the Payment start / end date, add additional information on the memo line, tick all then it just disappears?? Cannot authorise, just blank? Any thoughts. Regards Gill ColsonSuper Payments still say Processing Payments
I have noticed that under the Manage Payment re Super that the STATUS field is still showing 2 weekly payments of super made as PROCESSING PAYMENT yet the money has left our business bank account. Payments made 5/5 & 7/5 + I also made another one this morning. Please advise why this is not showing completed since we have paid. Thanking you. Regards Gill ColsonAdvisory Insights are coming to Client Accounting – here’s what you need to know
2 MIN READ We’re making it easier to get started with Insights in Client Accounting in Practice Compliance. We're introducing six pre-configured Advisory Insights that are set up and ready to run from day one. That means less time building queries from scratch, and more time spotting patterns across your client base and starting the right conversations earlier. What’s changing? Using Insights previously meant building your own queries from scratch. That’s now changing. Six ready-to-run insights will be available from day one across every client in your book, with no additional setup tasks. These insights cover: Current ratio Revenue growth Net profit margin Debt-to-equity Asset turnover Debtor days Why it matters Instead of manually reviewing files or building custom queries, you’ll be able to quickly see patterns across your whole client base and identify where a conversation may be needed. That means you can more easily answer questions like: Which clients have a current ratio under 1? Whose debtor days are trending out? Where are the outliers across the book? For practices looking to grow their advisory services, this is a practical starting point. The intelligence is already in the ledger — these insights simply make it visible and actionable. When is it coming? The six pre-configured Advisory Insights are planned for mid to late April 2026. Do you need to do anything? The six pre-configured Advisory Insights are planned for mid to late April 2026. No action is needed. The six insights will simply be there when you open Insights. If you have questions in the meantime, please leave a comment or reach out to your MYOB support contact.
BANK RECS - ANOTHER FIX WE DIDN'T ASK FOR!
Subject: Bank Transactions – New and Not Improved MYOB.... what is wrong with you all? Bank Feeds and Reconciliations were not broken, but you've gone ahead and fixed them anyway. So now.... I can't easily do Bank Recs, because the presented Closing Balance is not what is on my bank statement, but rather, equals yesterday’s closing balance plus today's pending transactions. You've created extra work for me and the community. I also don't want most of the AutoMatch or AI functions. Mainly because the software gets it wrong and I have to go in and fix it. I much prefer it being right from the start. Your "fix" is just making my job harder, and my pending decision to transfer to a well-known competitor a lot easier. Coincidently, they are currently offering free/subsidised migrations. I just don't get it. It's like you are deliberately trying to fail. Search online for any successful Indie Game that was released in the last five years, and they all did the same thing; they stayed in beta for a prolonged period and watched all the message boards to see what their players actually wanted. Then, they delivered on those desires. The studios that released games that focussed on what they thought players should want to play, well... they all failed. Just ask Ubisoft. You all at MYOB are not doing what those Indie Games did. In fact, you're doing what Star Wars and Star Trek are currently doing. You think you know better, but you don't. Like them, I would not be surprised if you tried to blame your failures on us. The community has been blasting messages for the last 10 years begging for improvements where they are desparately needed. All those ideas have just been left on read to slowly waste away in the land of forgotten memories; i.e. The Ideas Exchange. Given time, I could collate a long list of community desired improvements, but right now, I can think of two off the top of my head. Remittance Advices that actually look professional and not something from the early 90's. The ability to load supplier payments for multiple suppliers all at once with the functionality to sort by due date. This would considerably cut down the time needed for processing Accounts Payable. Those two ideas have been floating around for a long while. And I mean a LONG while. Alas, in summation, to figuratively convey how I feel, I'd like to finish with a quote. So here is one from the great Miles Bennett Dyson - Terminator 2 (1991). "I don't know... how much longer... I can hold this"
Super information on payslip
Hi Myob team, We are currently using MYOB to process employee payroll. We entered AustralianSuper and the employee’s membership number in the superannuation section. However, while the payslip shows the superannuation fund as AustralianSuper, the Payment Details page displays Rest Super instead. Could you please advise what might be causing this issue? Best regards, CharterhouseC14/04 Bank Feed delays ANZ (AU) and Bank of Sydney
Hi all, We have not received bank feeds yet from ANZ (for Australian customers) and from Bank of Sydney. This will cause some delay in having transactions updated in customer files. We will work with the institutions to get this data asap and have it sent to your files. Regards, Mike
