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Price List Reports & Exports showing incorrect data
Hi Community, I've come across an issue where the Price List information is shown incorrectly when running a report or exporting the data. The prices are correct in MYOB, but not in the reports or exports. This only happens for some parts - please see attached pdf explaining the issue. I'm trying to do a mass update of our prices, and cannot due to this issue. Has anyone else come across this and how to fix it? I've read in a post that it has something to do with "..duplicate entries in MYOB in the price matrix..". Thanks and appreciated Vic
VicDS
4 minutes agoPlace AccountRight: Sales and Purchases
Desktop
15Views
0likes
1Comment
Reinstated employees not reconciling for EOFY Finalisation
Hello, Due to a downturn in business we had to move 3 full-time employees to a casual role during last financial year. Mistakenly, we did not terminate them in the STP reporting area at the time. I have now done that - sent the report - undone the termination - sent the report. The EOFY Finalisation values match their payroll totals to their last regular pay (April). All pays after that have been submitted on STP Reports and accepted (April - June). We used the same employee cards with a new start date (termination date removed). I can't think of what else I can try to get the totals to match - any ideas?
JoDoyle1
6 minutes agoPlace AccountRight: Payroll
9Views
0likes
1Comment
Superannuation Payments
Why does it take so long for MYOB to process Super Payments ? ie 4-6 days
Allwest
6 minutes agoPlace MYOB Business: Payroll
125Views
0likes
4Comments
Contractors and Payday Super
This is what I did. 1 - Create or Update the Contractor’s Employee Card 2 - Set the Personal Details>Employment Basis to Other (Not Reported). This means you won't be reporting the contractor's super payments to the ATO 3 - Leave the Personal Details>Employment Category set to Permanent. 4 - Click the Taxes tab. For the Tax File Number, enter 000 000 000. For the Income Type, choose Labour hire. This information is required to avoid AccountRight prompting you with a message about missing information every time you pay the contractor's super in a pay run. 5 - For the Process all employees paid dropdown, choose Bonus/Commission and dismiss the info box that appears about tax. 6 - For the pay dates, enter the same date you paid the contractor’s invoice After doing this I recorded the pays and that is when it goes wrong. I still have to sign in and I get sent down the STP path which ends up with a STP REJECT. The error message is "STP error code CMN.ATO.PAYEVNTEMP.000272" How can we pay super on behalf of our contractors using MYOB Paysuper while avoiding STP reporting?
SuFish
8 minutes agoPlace AccountRight: Payroll
666Views
0likes
21Comments
Another Payday Super question 😁
MYOB/Accountright plus/Payroll/Pay Superannuation. All employees show on screen. I Enter pay week. Tick boxes. Record. Then what? Company details have been set up ie, bank account etc. Do I still need to use my chosen clearing house to make contributions or does MYOB make the contributions on my behalf? ‘Thank you
NailEquip
11 minutes agoPlace MYOB Business: Payroll
47Views
0likes
3Comments
Incorrect Pay from Account - Superannuation Payment
I have processed a Superannuation payment from the incorrect 'Pay From Account'. The Super payment has been authorised and processed. The account used was 1-6810 when it should have been 1-6820. How can I fix this so the correct account is used and shows up on the bank reconciliation. Thanks.
jcarafa
21 minutes agoPlace AccountRight: Payroll
21Views
0likes
2Comments
Pay Super function - setup
In setting up the pay super function, I did not complete this in one sitting as I was missing some needed information. When I tried to complete the set up at a later date, I could no longer access the set up as the "get started" button had disappeared. I have full access permissions in the set up etc, but am now unable to register our bank account. I understand that the only way to correct this is to lodge a change detail form (via email) with MYOB which was done over a week ago. The wait time is currently 21 days and the wait time for technical issues today is over an hour (not including the risk of disconnection!) Is there a way around this. Surely MYOB could have prewarned that you must complete the set up information all at the same time. It took me a considerable amount of time (and checking through the MYOB community) to find what the issue was, let alone to try to get it fixed. Not happy.
PR2024-25
22 minutes agoPlace AccountRight: Payroll
40Views
0likes
3Comments
Long delay in verification phase after setting up Pay Super and seeing the 1 cent deposit
I am new to MYOB Business though I have used MYOB Payroll and a laptop version for many years. I have paid wages and super outside MYOB about a fortnight ago. I wanted to lodge my stp report to the ATO on the same day but am prevented from doing so because the software shows the super is unpaid This is very annoying as the lack of functionality to permit easy outside payments (for pre 30 June 2026 regulations) prevents me from completing the stp report in a timely fashion. Until verification of the pay super process happens there is no menu option avaiable so I am just stuck for ages. The 1 cent deposit was seen at my bank I think half a day after i lodged the pay super application form. since then MYOB have sent lots of marketing urging me needlessly to sign up before its too late but the software weakness is frustrating the easy lodgement of my stp report for my wages and super payments outside the software. people have advised workarounds but they all depend on the full menu showing to the user AFTER the verification process is completed Can anyone advise how to resolve the inordinate delay in my ability to use MYOB to fulfl my ATO reporting obligation after I have ful;filled my employer obligation regarding wages and super.
Brendan_Kew
23 minutes agoPlace MYOB Business: Payroll
21Views
0likes
1Comment
customer receipt details out of order
why are my customer receipts presenting out of numerical invoice order as shown below and also how do i change the date format to present in DD/MM/YYYY. it confuses customers and looks unprofessional with the random numbering of invoice numbers and invoice dates.
natk
24 minutes agoPlace AccountRight: Sales and Purchases
5Views
0likes
0Comments
Reminder: Changes to MYOB AccountRight offline mode
6 MIN READ ****15/06/26 Hi all, I'm updating this post to let you know that we have updated our help information to make it easier for customers to understand the process of moving online. Particularly, the step around updating your serial number in product seems to catch a few people. Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place. We will update the help again with the process for going online after the 17th once the change has gone through. Hi everyone ---------------------- A reminder was emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services.  If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. If you're not ready to move online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that supports working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, you will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Why are we making this change?   The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will:  Improve performance, reliability and security, such as 2FA and regular online back-ups  Ensure MYOB AccountRight is built on current, supported technology  Deliver faster and more frequent improvements, including stronger AI capabilities  Align with industry best practice and evolving needs of our customers   We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors.  We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.
Mike_MYOB
32 minutes agoPlace MYOB Announcements
announcements
14KViews
0likes
389Comments
Payroll disaggregated figures are different
Hi all, Just finalising STP and noticed something unusual on the EOFY Payroll Finalisation screen (where you tick the final indicator). The Gross amounts do not all match to the Payroll Register report due to the disaggregation. The Tax amounts all match correctly. However, when I go into the individual employee verification report, some employee's leave payments are disaggregated correctly, and not part of the gross figures (which is how it's been in the past). But other employees, who also took leave, have their amounts fully included in the Gross figure, but also correctly disaggregated on their individual summaries. What could be the reason for not splitting up the leave for some employees and not others on the EOFY Finalisation screen? Is it a setting I am missing? Does it matter anyway as long as the Paryoll Register figures are correct and the component splits are also correct?? Thank you.
HoneySandra
45 minutes agoPlace AccountRight: Payroll
33Views
0likes
2Comments
How do I put 4 bank accounts into SOLO? I don’t need them connected to my bank.
As above in the title
JM66
52 minutes agoPlace Ask A Question
23Views
0likes
1Comment

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Recent Posts & Replies

Price List Reports & Exports showing incorrect data

Reinstated employees not reconciling for EOFY Finalisation

Superannuation Payments

Contractors and Payday Super

Another Payday Super question 😁

Incorrect Pay from Account - Superannuation Payment

Pay Super function - setup

Long delay in verification phase after setting up Pay Super and seeing the 1 cent deposit

customer receipt details out of order

Reminder: Changes to MYOB AccountRight offline mode

Payroll disaggregated figures are different

How do I put 4 bank accounts into SOLO? I don’t need them connected to my bank.