Recent Posts & Replies
Migration
I recently migrated from Account Right to MYOB Pro. Since this happened I now have about two years worth of transactions that are not reconciled. I was in touch with MYOB support and they sent me an email on how to fix this but I can't follow it. I also have found it very hard to get hold of MYOB due to their restricted hours of support. I only work nights or weekends and cannot call during the day. Is someone able to direct me on this.
Unbalanced trial balances
I have three entities with unbalanced trial balances, following financial year end rollover. Tried to call support, but due to unprecedented volumes of calls, they can't answer the call. Have sent through a support request, but no answer yet. Am being audited, and can't explain why my books don't balance. Does anyone know how I can get this fixed? YvetteOffline mode changes 17/06/2026 – we’re improving how you can navigate this change
3 MIN READ Hi everyone, There has been a lot of discussion about the Offline mode change to AccountRight which comes into effect with the next version release (2026.5) on 17/06/2026. TL;DR - from June 18th, you can now complete every step of this transition yourself, directly within AccountRight. *NB those choosing to install Server Edition to stay offline are not impacted by these improvements/changes. We know that call wait times have been much longer than usual, being unable to reach us to get help with this change has not been acceptable, and we’re sorry for that. This update will make the move online even easier with the new ability to self-serve. We’ve heard your feedback and worked hard on improvements in this release to support your file moving online, regardless of whether you already have a subscription or need to purchase one. This means you can navigate the change without needing to call us. These changes will be available after we release 2026.5. Because the release happens in the evening of the 17th, you can plan to do these steps from the morning of the 18th. Here is what will change and how to work through it when you open AccountRight from the 18 th June in version 2026.5. Your ‘Recently opened company file’ list will now only show online files. If you haven’t already moved your file online, then the recently opened company file list will likely be blank > this is expected, see below for how to open them. What to do next: Click on ‘open a company file’ From here, you will now see an updated interface with new information and options available (see image) 1) ‘Upload offline file’ In order to upload an offline file, you’ll need these 3 things need to be true That you are the file owner / online administrator That you have an active subscription available for the file to consume That the file you are uploading is already activated If these 3 things are already in place for you, then you can upload your file and continue working If you cant meet these 3 requirements above, please see the below for activating your file or purchasing a subscription: Have a subscription already, but the offline file is not activated? Then you will receive an error that ‘This company file is not activated’. You will need to open a previous version, as activations can only be done in 2026.4 or earlier. We have made this process easier for you Click the second button highlighted above ‘Open previous version’ Open the company file, then go to Help > Activate your company file Close and re-open AccountRight (this will re-open in 2026.5) Click on ‘upload offline file’ again Don't have a subscription yet? You can now purchase your AccountRight subscription within the product, meaning you won't need to call our Sales team. When you click ‘upload offline file’ and you do not have a subscription, you will be presented with a new message prompting the in product purchase, with the best possible offer that is available to you. On this screen, click ‘Subscribe now’ and you will be moved to a shopping cart where you can complete the purchase of a subscription with your discount offer included. Complete your purchase and you will receive an email with your subscription details including your new serial number.** Once you have the subscription, restart the process of uploading your offline file. **It is important to note that if you purchase a subscription through the process above, or you have recently purchased a subscription, then your new subscription will have a new / different serial number to your current file. When you re-try to upload your file, you will get a warning message that the serial numbers do not match. On this warning message, there will be a link you can click, which takes you through the process step by step on how to update the serial number in your file, before you upload it into your new subscription. *Note that this step must be completed in version 2026.4, which you can easily open using the ‘Open previous version’ button. Our sales and support teams are still available if you need help at any time, but we will likely continue to experience longer call wait times throughout end of financial year. You can see how to get in touch by visiting myob.com/contactus. For your reference, my original post announcing the change to offline mode with FAQs and additional discussions is here. Please leave any questions about these changes on this post which we will be monitoring closely. Regards, Mike/MYOB
Moving from Desktop to Online
Hey all, I really need some help or advice, I have been to a clients office, and have been on hold for over 2 hours, to move their file online prior to 17th June. I had to hang up as I had another client to go to, this client is an hour from my office, and I have no idea how I am going to get assistance to put them online prior to the dead line. Why is the wait time so long, is there any other way I can do this, it is an old version, and we cannot even remember the email address used 20 years ago. I have moved some clients already onto the 33.00 per month offer for 24 months, as they do not require payroll reporting. HELP someone. Thanks Deb
AUTOMATCHING BANK STATEMENTS
Have an opt in - opt out choice for automatching. So if I opt out I dont have to see the word automatch anywhere on my bank rec screen. I want to manually reconcile all transactions. Automatching means nothing but trouble. I cant reconcile because it thinks I have 33 transactions from 2022 unmatched. I have automatch turned off but it doesnt help. Also cant reconcile accounts with 0 transactions for the month. Annoying. While I am at it.... When I send an invoice the screen should go straight to a new blank invoice, same with receiving customer payments. Also spent an hour on hold today to support, and no answer yesterday as call centre was maxed out. Good job MYOB.
GST Return Report Showing Incorrect PAYG Quarter
Hi, I am experiencing an issue with the GST Return Report for a BAS in MYOB Business. This client is set up with: GST reporting: Monthly PAYG reporting: Quarterly However, when I generate the GST Return Report, it is showing the incorrect PAYG period. The report is picking up PAYG as February to April, but the PAYG amount needs to be showing as NIL, and the reporting quarter also needs to be corrected. I have checked the settings and attempted to resolve the issue, but the same error continues to occur. I would appreciate your assistance in resolving this issue. Thank you.
Payday super in MYOB AccountRight
We tested paying super in MYOB AccountRight. The payment was sent from the bank on the same day we authorised it in MYOB. We matched the payment in the bank in MYOB. But the status in Manage Payments in MYOB is still showing Processing - 10 days after the payment. Did we miss anything? Or the status changes when super funds allocate the money?Reminder: Changes to MYOB AccountRight offline mode
6 MIN READ ****15/06/26 Hi all, I'm updating this post to let you know that we have updated our help information to make it easier for customers to understand the process of moving online. Particularly, the step around updating your serial number in product seems to catch a few people. Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place. We will update the help again with the process for going online after the 17th once the change has gone through. Hi everyone ---------------------- A reminder was emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. If you're not ready to move online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that supports working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, you will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.
Offline File 2026.4.1
Is anyone else in a similar position? I am currently using the offline version (2026.4.1) and have disabled automatic updates. I report payroll to the ATO via Namich and plan to use it for superannuation reporting as well. I'm feeling quite uncertain about whether I should move to the online version. After reading numerous discussions and feedback from users who seem dissatisfied with the online platform, I'm hesitant to make the switch. Is anyone choosing to remain on the offline version and continue operating as normal? If so, I'd be interested to hear your experience and reasoning.Payroll Glitch
A couple of weeks ago a employees payslip from April 2023 just appeared in our electronic payments list. I cant reverse it as its in a 'locked period' I cant delete it as its been sent to STP. Not sure how to get rid of it. If I go through the process of creating the bank file its then sitting in my bank register. Totally at a loss as to how it got there and how to get rid of it. Any ideas??
