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Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
URGENT HELP - SBR - Change of ATO Branch Numbers for STP
Help! Please, The business that i work for is currently undergoing SBR - Small Business Restructuring. As a consequence our ATO Branch number changed from 001 to 004 on the 15 June. Therefore, all pays processed after the 15 June - need to be allocated to new branch 004. Unfortunately, I was not made aware of the changes until after 01 July 2025. Therefore, two pays for 2024-2025 have been entered to the incorrect ATO Branch of 001 I have been advised to delete all of the pays entered to 001. And re-enter to 004, for all pays processed since the 15 June 2025. Which i have done. To do this - the only thing i did was change the Branch number in the MYOB - STP reporting (as advised by MYOB support). Unfortunately, they are not showing in ATO Portal at Branch 004 ??? So perhaps i have not done this correctly. At the moment - my STP 2024-2025 figures are a mess - with two pays missing - and staff annoyed because they cannot lodge their returns. Our Accountant has no idea how to fix it and the SBR Practitioners do not know either. I called MYOB and i don't think the nice person i spoke to really understood what i needed to do. I tried calling ATO and ..."they are experiencing a high demand of calls" and too busy for me just now 🙄 Perhaps - someone has been through this process and can point me in the right direction for correcting this mess. Thank you, Jo-Anne
First Aid & Laundry Allowances
Hello, I am trying to set up a first aid allowance at $16.03 pw and a laundry allowance of $3.55 pw as per the award. The employee is paid on a fortnightly basis. In the payroll category list, I only get a choice of hourly rate or salary, can you please tell me how to set this up in the wages information pay rate section? We are using MYOB Account right. Thank youHow do I update STP for prior year?
We have found that wages have been incorrectly reported in the 2024 financial year for one particular employee. Now that the MYOB file has rolled into the 2026FY I can't get back into 24FY through the STP reporting tab. How can I update the ATO with the correct STP information for 2024?
Sending Customer Statements via the API
Hi team, I'm developing an app to bridge our in-house software and MYOB, but I've run into a hurdle. I have got automated invoice creation and sending working, but there does not appear to be an endpoint to handle customer statements. There's one to handle bank statements, but that's not what I'm looking for. Any advice?
MYOB not warning for duplicate supplier invoices
Hi all, We've picked up today that MYOB is not warning for duplicate invoice numbers despite it being ticked in our security preferences. As a result we've paid a supplier twice for the same invoice & I am having to now look through all of our recently entered invoices to check for the same. I know the warning was not ignored as I entered the invoices in this instance See below
pfd/print ALL employee summaries
Hi everyone, is there a way we can save pdf/print All of the employee View summary reports, all at once? Rather that clicking and saving each and every one, one at a time? I know you dont have to give employees Payment Summaries anymore, but my allowances are out and Id like to reconcile where/who. A laborious task with 200+ employees... Thanks Darren
STP
HI Team Hoping you can help. Previously I was able to approve payroll run without going thru STP, I could do STP update at a later date. A Message used to come up saying something like "would you like to approve run and update later" Now I am getting the below error message, do I need to set something up in the background so that this message does not appear. thanksCHARGES to use the online payment option
Hi MYOB, Would you kindly advise the following: What MYOB charges per individual online payment/s relating to all payment options (ie BPAY etc)? Is it a % of individual invoices? How will businesses opting for the new online payment system be charged (ie invoice from MYOB), or will MYOB take money directly from businesses account? Will banking organisations still be charging businesses ON ALL PAYMENTS, if the customer uses the MYOB BPAY/other options (on top of MYOB taking their cut), or will charges be less from the bank organisation? Are there any other costs (apart from monthly subscription) businesses will be required to pay TO MYOB if customers use the new online option? It would be greatly appreciated if you could answer these questions in your reply and not advise me to read through conditions etc, as I'm sure a lot of MYOB uses are wondering the same. I look forward to receiving your reply at your convenience. Thank you, Sharon NAIL EQUIP P/LAnnual Leave Reappears After Reactivating Terminated Employee
I’m reaching out regarding an issue we’ve encountered with the payroll system related to terminated employees and their annual leave balances. After processing the final pay for a terminated employee — including full payment of any accrued annual leave — we entered their termination date and marked them as inactive. At the time of deactivation, we confirmed that their leave balance was correctly reduced to 0 hours. However, when we needed to reactivate the employee to review some records, we cleared the termination date and set their status back to active. Unexpectedly, their previously paid-out annual leave hours reappeared in their leave balance. This is causing confusion, as it appears the leave was never paid out — even though it was fully processed at termination. Is there a way to ensure that once an employee is terminated and their leave is paid out, reactivating them will not repopulate their leave balance? We would like the leave balance to remain at zero to reflect the accurate final payout. Thank you for your assistance.
