Recent Posts & Replies
Payroll reports
When I go to print a payroll register report for the previous month to get the IAS and super details, it only shows the current staff. If I have made a staff member inactive and they worked in the previous month, they do not show in the report. The only way around it, is to add inactive employees and it makes the list very long, as this company has a lot of itinerant staff. Otherwise, I have to leave the staff member as active and then they keep appearing in the payroll list. Can this be fixed please or is there a way around this?
Employee annual leave is not deducting from the annual leave balance.
We have recently migrated from MYOB Exo Service to MYOB Business Payroll. However, for salaried staff, I am unable to get the annual leave balance to deduct correctly. For example, if I enter 1 day of annual leave and 1 day of sick leave under “Holidays and Leave,” the system correctly shows the annual leave pay and sick leave pay. However, the total salary amount becomes incorrect. If I adjust the “Salary Hours,” the amount also becomes a few cents different. Could you please advise the correct setup or processing method for salaried employees on leave?
MYOB Browser Dashboard - The INCOME Total is showing different for an Admin vs Sales user. Why?
Hi Myob Team, I have noticed that when a user enters the MYOB Browser Dashboard - The INCOME Total is main and first thing every user sees and the amount showing is a different amount for our Admin User vs Sales user. The Income amount shown for a Sales User is much higher than what the Admin User is seeing. Why would that be? This also leans into my other post https://community.myob.com/discussions/ask-a-question/myob-online-browser-dashboard-user-restrictions---how-can-the-dashboard-income-d/914715/replies/914716 , why can a Sales User even see the Total Income Dashboard data? They dont really need to see this or it should be able to be turned off for some users? Thanks NathanMYOB Online Browser DASHBOARD User Restrictions - How can the dashboard Income data be limited for some Users.
Hi Myob Community and Team, Is it possible to limit the dashboard data boxes that restricted users see on the Browser Dashboard? Currently a SALES user with limited access, the first thing they see on the Dashboard is a big INCOME box showing total income which they dont to see really. Any suggestions? Thanks, Nathan
Access to Technical Support
This is my second day of trying to get ANYONE at MYOB Product Support to answer the phone. MYOB does not respond to online chat questions. That is now over 1 week without response. After 1.5 HOURS of listening to terrible, distorted music today I am still without support. I have my own business to run. My issue is my offline Account Right, which has served my little business well for over 10 years, is now being phased out by MYOB. MYOB now demands an annual fee for having this product on-line but offers NO support in return. The standard of service by MYOB is terrible for a situation that MYOB created.Everyone has Access to Employee's contact logs no matter level of user permission - This is not good.
Hi MYOB Team, Access to Employee's contact log | MYOB Community I have also just discovered tonight, that all users, no matter their level of permissions, can view all employee contact logs, even they do not have permission to view other sensitive employee details. This is a crazy oversight for the MYOB program. If users do not have permission to see employee details, they should not be able to see Employee logs, BUT they should still be able to see all other logs for Customers etc that are being used still. So the solution suggested fix in the link above, is not suitable or practical. This should be a important improvement made for privacy and security in MYOB. Please advise. Thanks NathanI have AccountRight and it is in a mess.
I have AccountRight and it is in a mess. I have lots of old accounts and there are 2 lots of bank feeds waiting to be reconciled which I can't get rid of. I want to start fresh with a whole new company. Do I have to buy another subscription or can I just close one down once I've entered everything I want leaving out everything I don't want!
Superannuation - Late Payments
We paid our employee superannuation contributions for April 2026 on 19 May 2026. The amount was deducted from our business account immediately; however, 10 days later the payment is still showing as “In Progress” in MYOB. (29/5/26) Under the new rules, employers will need to pay employees’ super contributions at the same time they pay their salary or wages so that the contributions reach the employees nominated account within 7 business days. If an employer doesn’t pay super contributions on time, additional charges apply. Late payment of super may also breach the Fair Work Act or an applicable award or enterprise agreement. As it stands, the delay between deduction from our account and receipt of contributions by employees’ super funds is unacceptable. This is a serious issue and needs to be resolved urgently. What will be the expected processing timeframe after 1 July 2026 from the date funds are deducted from our account to the date contributions are received by employees’ super funds? Can MYOB confirm whether it will accept responsibility for any penalties, interest, or other charges resulting from late superannuation payments?My Invoices Are Not Showing
My invoices are no longer showing when I go to the Sales/Invoices tab. There are no filters and the date range is correct. In the top header I see I have 4 invoices In Progress. I also have many closed invoices. None of them show up even if I click on the All Invoices tab at the top. If I click on the Record Invoice Payment tab at the top I can search for unpaid invoices by customer and find them. But that's the only way I can get to any of them. They no longer appear in any of my lists.
