Community Update
A new home for our Community is on the way
Our Community is moving to a new platform in early November
Hi everyone,
For the past 19 years, this Community has been a place where members s...
Community Update
Recent Posts & Replies
Importing opening inventory quantities across 2 locations
I have created a new MYOB Accountright Premier file and i have imported approx 8000 items. We are migrating this from another software provider. I have also entered my opening account balances from my trial balance. I have 2 locations set up in MYOB and i am now ready to import my opening inventory quantities. Any advice on whether I can enter the opening balances split across 2 locations from a csv or do i need to import the total quantity and then use the Move Items function to assign stock to the correct location
Creating a new bill from tray
Hi. I am having trouble creating a new bill from invoice from the tray. It doesn't do anything, but when I refresh the tray the invoice is no longer there. I am getting around it by entering the invoice first, and then linking it to "existing document". Just reaching out to see if anyone else is having this issue.
Payslips showing multiple decimal places
On the payslips MYOB divides the Amount (Paid) by Hours (Worked) to display the Calculated Rate. This of course is correct but the Calculated Rate is shown to 6 decimal places. Obviously an employee hasn't for example been paid $37.955263 per hour but this is what shows on their payslip. Is there a way to show the hourly rate rounded to whole cents?
Update 15 October 2026
We have just updated out AccountRight (15/10/2026 approx 11.00am). We can not change job numbers, account numbers etc in MYOB. I have looked if it was a User Access issue, but even the Administrator can't change. When I go into Find Transactions - all the arrows on the left are now also greyed out. Is anyone else having this issue or if MYOB could please help. Thank you in AdvanceIssue with Invoices being emailed to Purchases in Tray not turning up in the in tray to be entered
Has anyone had a problem with invoices which have been emailed from Outlook to the MYOB In Tray not turning up in the In Tray to be entered? If I drag across the invoice to the in tray no problem however, if emailed, it's a hit and miss situation. I have many companies using MYOB and its a real problem in some of the company's but not all. Thankyou Leanne
Flare for Stapled Super Costs and Benefits
As we are already using MYOB, I’d like to confirm whether this service is included in our current subscription or if there is any additional cost. I’d also like to know whether it is free for a trial period or permanently free, and whether any ongoing fees apply. Could you also please explain what Flare does and how it could benefit our business? Thank you for your help!Query on signing in from home browser
Hi all, This isn't a purely a sales query but not sure where to get help. When I'm in the office I log into myob through the desktop myob Now trying to access our file from my home through ap.myob.com browser and I can log in. When I first log in I get a message in the middle of the screen telling me to upgrade our business with a button to click to do this. Why do I need to do this?? Could somebody please shed some light on this. Many thanksFind Transactions
I am wanting to produce a Profit & Loss of our Expenses that are NOT attached to any Jobs. For example, general Labourers Wages that are not assigned to a particular project throughout the year Is there a way to do this easily? Is there a way to look at an Expense Account and EXCLUDE any assigned to the numerous different jobs we have worked on during the financial year? Thank you
MYOB Online Backups - Clarification Required: Duration & Retention of Backups
Dear MYOB I’ve only recently become aware that I can no longer download my own company file backups. It appears the only option now is MYOB’s online backup system. This is extremely concerning for me, and I need clear, definitive information about how MYOB handles long‑term data retention. When I review the “Restore from online backups” section, I can see MYOB is performing automatic backups approximately every two weeks. My list currently goes back to January 2026. I need answers to the following: How long are back ups stored for? I need a definitive retention period - not a generalised statement. Are all back ups (including auto backups) retained for the same duration? Are all backups always accessible through the “Restore” menu, or is there a time limit after which older backups require a different method to access? If older backups eventually fall out of the Restore list, what is the process for retrieving them? I have a company file more than 12 years old and have always kept annual backups stored locally. I am very concerned that I am no longer in control of my backup data. I need to be confident that in 10 years’ time, if I need to review data from 2026, I will still be able to access it. How can MYOB guarantee long‑term availability of historical backups? I have previously needed to access old company files for ATO matters and other legal requirements. This is why long‑term, reliable access to historical data is essential. I need assurance from MYOB that: My data will remain available long term, or I can securely store my own backups as we have always done. At the moment, I am very concerned about this change and need clarity and assurance from MYOB regarding data retention and long‑term access. ThanksSame AI Assistant, same answers, new name: Ask Iris
1 MIN READ Same AI Assistant, same answers, new name: Ask Iris Hi everyone, You may have noticed a new name in MYOB Business. AI Assistant is now Ask Iris. What's changed? Just the name and the look. Ask Iris is the same assistant you've been using, and you'll start seeing the new name wherever you've used AI Assistant in MYOB Business. What's staying the same? Everything else. All the functionality and features are exactly as they were, so there's nothing you need to set up, update or relearn. Keep using it just as you have been. Haven't tried it yet? Now's a great time to try it when you next log in to MYOB Business. Just type your question in plain language and Iris will find the answer for you. Here are a few to get you started: What was my total income last month? What are my biggest expenses this month? Do I have any overdue customer invoices? Want to learn more? Visit our support page for more details on Ask Iris: Ask Iris support page We'd love to hear what you think. Share your feedback, questions, or favourite ways of using Ask Iris in the comments below.
MYOB Uploads Errors
What is going on with MYOB Uploads/In Tray at the moment. For the last 3 days I've had documents that simply don't upload, they just keep scanning and others that do Upload but MYOB doesn't recognise the information (supplier name, invoice number etc.) There are suppliers that I've been uploading for months/years and this problem has just started to happen. It's on both the desktop and browser version of Account Right and MYOB Business. Can someone from Tech Support have a look at this issue and resolve it. Please
