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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Online Payments pop-up
"Information - Turn on online payments to add a payment schedule" I do not want or need Online Pyemnts and truned it off and find the pop-up messgaes keeps apprearing over the top of next screen, click the 'x' and it appears again & again & again............ if I do anything else in my invoice - beyond annoying
Email Default Template Message not Appearing in Sent Emails from Accountright
Hi Everyone, Over the last 2 days, any invoices we email via Accountright have been missing the default template text that's saved down in the Email Defaults area. This was working fine prior to 6th May 2026. I've tested the sent emails for statements and orders and they are working fine, it's only invoice emails. All our forms templates use the same company logo so it can't be the size of the logo image we're using. I have also tried the following with no success: Clearing browser cache Toggling off/on the "Send emails using Accountright" check box under the emailing tab in Setup Checked the email defaults are still active and saved Can you please assist and advise what else may be causing this and how to fix it? Thanks, Broc
Setting up TOIL and the Superannuation Guarantee
Hi there, Upon reviewing Superannuation Guarantee payments in Myob AR, I have just realised that 'TOIL Taken' in wages defaults to superannuation exempt as it automatically views it as being overtime. It doesn't seem to matter if it is changed from 'Other Paid Leave' or 'Gross Earnings' it still defaults back to that. From what I understand when TOIL is taken it is treated as ordinary time earnings and the Superannuation Guarantee is payable. This needs to be fixed and shouldn't be defaulting to the SG not payable without being able to be changed if needed. Another category of TOIL - Cashed Out does not attract the SG and is treated as Over Time payment but not when taken as ordinary time. Can you please look at this and get it sorted out. And it seems to be doing the opposite to TOIL - Cashed Out which is considered overtime and shouldn't be attracting Superannuation. If it is checked or unchecked it seems to be ok until I go back in it has changed back to the default.
OAuth2 invalid_scope error for sme-* scopes
I'm running into an OAuth2 authorization issue. When I include any sme-* scope in the OAuth2 authorization request, the flow fails immediately with: The requested scope is invalid, unknown, or malformed. The OAuth 2.0 Client is not allowed to request scope 'sme-company-file'. If I omit the scope entirely, the flow succeeds but the resulting token only contains offline_access and openid. Example authorization URL https://secure.myob.com/oauth2/account/authorize?client_id=&redirect_uri=&response_type=code&scope=sme-company-file%20sme-general-ledger&prompt=consent What I've confirmed API key was created after March 2025, so SME scopes should apply Redirect URI is correctly registered — a mismatch returns a different, distinct error Tested multiple sme-* scopes — all fail with the same message Registered a brand new application and reproduced the same error Tested directly in the browser (no SDK or middleware involved) Old-style scopes (e.g. CompanyFile) also fail with the same error Any help is appreciated.
Payday Super
Hi MYOB support team, I've set up payday super and made the first payday super payment two days ago. I've checked the super fund and the payment gone in yet. Please would you tell me how long that super payment will be in the super fund? Our email: mailto:executivelook@gmail.com Case No. 03070843 Thank you. Sherry Shi
Super Guarantee default Employer Expense has to change for Super Pay
Hi, I have been reading the MYOB guidelines on this topic. How am I going to change this? I will create: Category Type: Expense Parent Header: Superannuation Expense ??? (select it as the linked expense category of ??? Category Code: 6-4201 Category Name: Superannuation- Super Pay ? Tax Code: N-T If I do not change the category, the Super Pay will not get through??? I have already set up the Super Pay and I got stock in Step 3, I can't tick the Pay using PaySuper and I can't Save the default super. I checked the forum, I have to delete all the super and re-enter them again and it will be ok, the box is automatically tick BUT I haven't tried it yet. I have checked all employees' details before setting up the Pay Super. Please help... Kind regards, ShepaiMY new myob bms id number not transferring correctly
I am in a world of pain at the moment and require MYOB specialist help. I had only used MYOB Payroll Essentials for one client only for STP. However, due to MYOB cancelling offline files, I bought a subscription so I could upgrade my offline file to online. This offline file is where I processed a full accounts service, including payroll recording, but not STP reporting. THe STP Reporting was done at the end of the month and was only reported through Payroll Essentials. After upgrading the original offline file to online, it now shows 2 STP Reprts for the same employer. All the employee records are duplicated, showing everyone earning double what they actually did. Even though the MYOB Payroll person took about 4 hours to walk me through everything, it still did not work. After going through BAS agent portal, it shows two separate bms id numbers and did not merge the old number with the new online database. Now I have been told to "zero" everything out of my Payroll Essentials. Surely, there must be a way to transfer the old Bms Id to the new file.
Terminated employee has frozen my pay roll.
I have an employee that finished up on Friday the 1st of May. That is pay day. But the pay week also starts on Friday. during the week he approached me for a separation certificate, and I updated his profile with end date of his last day. went to do pays this morning with his last day included and it has frozen me out. no matter what I do I can't get into payroll. help please.Multiple shipping addresses for one customer
I have just had my file migrated from AccountRight to BusinessPro and am disappointed to realise that I am unable to do several of the things that I have previously done on a daily basis. One of these is multiple shipping addresses for one customer. I need to charge/invoice the head office of a chain of stores that I supply for all of the product that I send to their numerous stores, but I need the shipping address on the invoice to show the store that received the product. i.e. there are many different shipping addresses, but all billed to one account. In Accountright I was able to do this by selecting the head office as the customer, and then choosing "another card" as the billing or shipping address - (all of the stores had their own cards)- and this way the relevant store's details ended up on the invoices, but all invoices for all stores were charged to the single account of the head office. I have just changed to Business Pro and there doesn't appear to be a way in this software to choose "another card" for a shipping/billing address. It would be great if this function could be added. P.S. When I was looking for a solution in the community forum, I did see that this issue had been raised a couple of years ago. I
