Recent Posts & Replies
cash at bank and historical balancing problem
Hello, I urgently need help and I am super confused in regards to my cash at bank and historical balancing. I started off with a opening balance for cash at bank with $10,748 and current balance of $10,426 and had a 0 historical balancing. I had an issue with the remaining balance and wanted to make it 0. Next thing i know, my cash at bank would always be opening with $10,426, and either closing with $10,386 with 0 historical balancing, or $10,426 with $40 historical balancing. Pls help
How to delete uncategorised bankfeed transactions?
I have a MYOB Business file that I once connected a bankfeed on, the file was only used by me for demo purposes for a very short while, not an actual business file. I now want to use the file for my own business bookkeeping, I've deleted any transactions in the file but I don't seem to be able to delete the 48 "uncategorised transactions" that came through on the bankfeed when it was connected. Bankfeed has since been deleted. Could anyone suggest how I might delete these transactions please?
BAS error
I'm doing the June BAS for a simple rent earning company. The GST Detail Accrual report shows sales of $150,000 However the BAS shows sales of $115,00 The difference is the last rent invoice dated 14/6. I have checked everything - this invoice is the same as one in April and May. How can this be?
MISSING ATO REQ INFO
I went to create a payrun and I received a message MISSING ATO Requirement Info asking to update payroll details. I have checked everything and all payruns have been accepted. All end of year for 23/24 went through. Has anyone else received this msg? Please advise if you think I should call the ATO or if you have any other advice. ThankyouMYOB Acumatica July upgrades 29 & 30 July postponed
Hi All We are temporarily pausing the deployments of our latest release 2023.117.400.7506 due to an error in the enablement of the timeout function, which was set to 30 minutes instead of the intended duration of 4hrs. This change was initially planned for a future update to ensure compliance with new requirements from the Australian Taxation Office (ATO). We will provide a status update by Monday, close of business Deployment plan - 2024COHORT1JUL Window - 2024-JUL-W3 - 29 July & 2024-JUL-W4 - 30 July We apologise for any inconvenience this has caused. Angela Maxwell Associate Product Manager - Platform
Unable to add as STP declarer
Hi Team, I need to set up STP. I go to payroll menu, then click on single touch payroll reporting. This opens to a new screen "set up single touch payroll" and When I press this button, it opens a new screen saying "something went wrong" "try refreshing your browser and contact MYOB if problem persists". I have tried all week and it is the same message. I can't find any trouble shooting methods on the internet. Is this a MYOB problem? Thank you Suzi
Random Client PO on Payments Line on Activity Statements
Our monthly Activity Statements that are emailed to our customers are showing random Client POs on the Payments line (see attached example). This field should be empty, as this is very confusing to our customers. Can you please advise how to correct this problem?Intray/Enter purchases allowing duplicate supplier invoices
As a business we have started transitioning to the paperless ease of storage and processing option that the intray, OCR and file attachments to purchases allows. But I have found the way we use it readily allows duplicate payments to happen, to the extent in my mind it must be a bug in the software. We are a multi venue business and for internal clarity we have set up an individual supplier card suffixed with the venue name. So the list will look like: Supplier 1 (Venue 1) Supplier 1 (Venue 2) Supplier 1 (Venue 3) Supplier 2 (Venue 1) Supplier 2 (Venue 2) Supplier 2 (Venue 3) etc, etc When a supplier invoice is processed through the intray and MYOB runs OCR across it, more often than not when we move to create a bill MYOB will just have selected the first Supplier 1 alphabetically. Which is fine, it is selecting the right supplier based on the header of the invoice, but I realise I am asking a bit much for it to then ID the actual supplier card based on the delivery address, which the only secondary difference. Incidentally, occasionally it does pick right. Rightly at this point the supplier is highlighted in blue suggesting we confirm it. Being that is often selects wrong, as written above, we use the drop down to select the right Supplier/Venue combination. We will then code the remainder of the info, hit record and move onto the next. It's at this point the failure happens. To me, after selecting the choosing the correct supplier card, MYOB is not revalidating the duplicate checks against the new supplier card and records in the database. If MYOB selects the correct supplier during the OCR process and the Supplier Inv No is actually a duplicate, it will provide the standard duplicate warning. But, as above, if we have to change the supplier card and a duplicate DOES exist, it does not provide a warning. It will let it sail through. I can readily duplicate (no pun intended) this error at anytime. I've actually processed 5 of the same supplier invoice one after the other as a demonstration and it allowed each to pass. As I wrote above, to my eyes this has to be a bug or something MYOB is not doing correctly. It isn't a random occurrence. And yes, the duplicate checking flags are set and we are all running the latest version of AccountRight. We are picking up duplicates during the create bill process (but only if someone recognises they may have processed that invoice already) and our checking process at the end. But if the invoices are processed and paid across different payment runs, then they are definitely missed. As we have come across today. So I'm seeking advice to see if people have come across this before? Any suggestions to manage it? Preferably something we can do it eliminate it, because without a doubt this SHOULDN'T be happening? Or can someone confirm if this may be a bug and how to report it?
Statement Text VS Invoice Number
Hi Team! Our suppliers each have a description in the 'Statement Text' field of their payment information (this is often our business name or a customer number). It seems that when I make a payment to a supplier via the ABA (Bank File) function, this statement text overrides the invoice number inputted fin the 'Supplier Inv No." section when entering via Purchases section. I have been using recurring purchases for a number of years now however a few suppliers have recently come back to me with this issue. Do I need to do anything different or extra? Has something changed that I am unaware of? Thanks so much for you time in assisting me. Cheers, Bel.Solution Consulting – July 2024 Update
Good Afternoon All, Let’s wrap up July with a quick look at what's been happening in Solution Consulting. Partner Solution Engineering To keep in alignment with Solution Consulting Certification engagement requirements, and to ensure successful engagement with Partner Solution Engineering (PSE), certified expertise in relevant modules is required for partner consultants. Consultants lacking the necessary certifications will be unable to receive PSE assistance. The ‘How to Engage with Partner Solution Engineering (PSE)’ Process Job Aid has been updated to reflect this and is available on Frontify. Demo Engineering The Solution Consulting Environments team has been reborn as Demo Engineering!!! Same service, new name. You can contact us via our new email demoengineering@myob.com. Please note the old email address will still find us. WFM Setup Guide The Workforce Management Demo Company Setup guide is getting a refresh, starting with AU with NZ to follow soon after. It is currently in the final stages of the rewrite, so expect it to be available in August. Spring Release Planning has started for required Demo Data and Script updates for the Spring Release. As usual, we’re aiming for our collateral to be available aligning with the first cohort of Demo Site upgrades (usually early October). Consensus As a reminder, with the recent MYOB Acumatica rebrand, Consensus content has been renamed accordingly. For more details, please see post Consensus - MYOB Acumatica Rebrand Update | MYOB Community. Contact Us: Solution Consulting Requests/Assistance/Feedback - screquests@myob.com – Include Phoenix Opportunity ID and attach Information Gathering Document for the vertical, available on Frontify (search "Information"). Consensus Requests/Assistance/Feedback - consensusteam@myob.com Demo Snapshot Requests/Assistance/Feedback – demoengineering@myob.com Implementation guidance – PSErequests@myob.com. Include Phoenix Customer ID and Name, what solution/modules are being implemented, build point, screenshots of setup attempt and outcome required. Direct Services for Advanced Business, Advanced Payroll and WFM, please contact your Channel Sales Manager. Cheers, Veenu, Bronwyn and CallumPartner self-service maintenance 26 July - 9pm AEST/11 NZST
Hi All, We are updating ourPartner Self-service portal on Friday 26 July , see below for the details of the maintenance period. Partner self-service portal will not be available during this maintenance period. I appreciate your patience. Date/Time - Friday 26 July 9 pm AEST / 11 pm NZST Site impact -Partner self-service portal outage up to 1hr Action required - none Thanks Angela Maxwell Associate product manager - Platform
Purchase order line type condition in AP Approval map (MYOB Acumatica)
Hi, Currently, in MYOB Acumatica, the AP Approval Maps screen allows us to add a purchase order line type condition, as per below screenshot. However, this functionality is not effective because the line type field does not exist in the Bills and Adjustments screen. It would be highly beneficial to have the ability to use these conditions in AP Bill approval. Please vote on this enhancement ideas.Supplier Item No.
I am trying to get the supplier item no to come up as well as the buy price on the Item List Summary report but can't get them to come up. The columns are there, they are just no populated even though when I look at them on the screen they are. They just won't print with any of the details. Am I doing something wrong??Advanced Platform maintenance rescheduled- 27 July 8pm AEST/10pm NZST
Hi All, We have rescheduled our maintenance period for customer sites to Saturday 27 July . We will upgrade the database stacks to utilise Aurora MySQL v8, the sites will incur a small disruption during the maintenance period. This scheduled maintenance period was originally scheduled for 20 July and due to the Crowdstrike outage we shifted this to 27 July. These maintenance tasks are required to ensure our platform infrastructure and services are robust and reliable. We will perform the maintenance on weekends or after hours to reduce disruption. Date/Time -Saturday 27 July 8 pm AEST/ 10 pm NZST Site impact -There is a slight site disruption for a few minutes. Action required - None Maintenance window - 3hrs Deployment plan - 2024PLATMAINTENANCEJUL Window - 2024-PLATJUL-W1 Thanks Angela Maxwell Associate Product Manager - Platform
