Software not running properly?
Recent Posts & Replies
Incorrect Accounts Receivable statement
Hi, One of my customers had multiple open invoices (for $150each). He made a payment of $500. I used that payment against multiple invoices. eg. there were 8 open invoices for $150 each for that customer. I used $450 to fully close off 3 invoices. and $50 was partially applied to the 4th invoice. Then I sent him an updated statement. But the statement shows the wrong amount due. It has removed the 3 closed off invoice from the statement but doesn't show that $50 has been reduced from the 4th invoice. Instead of showing the amount due $700, it shows $750. When I checked the balance in MYOB, it shows the correct figure ($700). How do i rectify this and send the correct statement?
Payruns not working
For weeks now have had the same problem in Payroll. After entering a timesheet and then going to Pay Runs, the loading icon just keeps swirling around. I noticed that others on this forum had the same issue, but MYOB was saying that no-one had yet complained. This is not correct. I can not process payroll and have not been able to do for weeks. It is not an issue on my laptop because I have also used other devices. Please fix as this is an error in your software.
Where is my money
Why is that now you have introduced this new payment system we are not receiving the funds straight away, where if they paid direct into our bank account we would. There would be NO FEES, money up front is it that your keeping the funds in a high interest account to make more money of us!!! Charging a 1.8% of the inv value plus .25C per transaction fee which is higher than Stripe. You are ripping off our customers and us as a business. You are distributing our cashflow. Sort bit out !!!!! You can turn this feature off: Go to Command Centre -Sales - Online Payments Tab, Log On, Online Invoice Payments - Drop tab down - Untick Allow Online Invoice Payments This will then change your invoices back to paying via the bank account direct to your bank or visa, mastercard what ever you had set up.
Developer Update February 2025
Happy New Year to the MYOB API Developer Community! As we step into 2025, the MYOB API team is excited to welcome you back and share our enthusiasm for the year ahead. We hope you all had a restful break and are ready to dive into many amazing new opportunities. AccountRight 2025.1 has now been released. There are no changes to the MYOB Business/AccountRight API with this release. Please update your app to the latest version. You can find out more about the new version of AccountRight 2025.1 at our blog here. As new versions of AccountRight are released, we also decommission older versions. If you are currently on version 2024.11, you will need to update by February 25 2025. You can find out more about updating to the latest versions here.
Saved Recurring Transaction
In MYOB AccountRight when you create a recurring transaction you have an option to "save my changes when I record a recurring transaction" In MYOB Business Web base this option is not available Once you save or create the transaction those details stay the same each time you use this recurring function. It is frustrating that your last transaction details are not savedTemporary Outage!
1 MIN READ Hey there! Just a quick update—Connected Account feeds are temporarily down for UBank, Bank Australia and GSB (Great Southern Bank). Our finance and dev wizards are already on the case, working their magic to get things back up and running ASAP. We know this isn’t ideal, and we really appreciate your patience. Stay tuned—we’ll keep you posted! 🚀I can't see my invoice income under the "view all income" menu on the money in tab.
Hi team, The "view all income" option in the money in tab says "all your income from any source". But it's only showing $10 from the one time I made a tap to pay transaction. I'm not seeing any income from my paid invoices in there. Should it be counting income from paid invoices? Would it be possible to get it to do that?Changing dates when changing Sales Quotes/Orders to Invoices
Hi Team, Long time desktop AccountRight user here. If I had just one wish, just one, it would be when changing predated quotes/orders to open invoices, it would automatically change to today's date. My sales team often convert existing orders to invoices adhoc throughout the day, often without changing the date. I am responsible for sending out the end of day invoices in a batch. All accidental pre-dated invoices often miss the batch. When customer payments are made 30 days later, even though statements have been sent, customers will more than likely miss payment on that particular invoice because they hadn't received it. When goods are received from our suppliers, MYOB automatically defaults "receive items" to todays date. For the sake of consistency, wouldn't it just make sense to do the same when invoicing? Many thanks for your consideration Best Regards Bruce
