Software not running properly?
Recent Posts & Replies
Having to Authenticate everytime I log in.
Hi all, Since the latest update, every time I log in I am having to authenticate, and this could be four to five times within the 24 hour time frame. I thought authentication was only required every 24 hours and not every time. Very frustrating, as a bookkeeper, I am in and out of clients files alot during the day. Would appreciate any comments, or if anyone else has this issue? Deb
LATEST UPDATE
I posted yesterday re the delays in receiving 2FA not in time to be accepted. I followed the suggestion and added into contacts and my mailbox had already been significantly cleared. Same issues today and I'm told (MYOB website message) its a MYOB problem not just me. But before this I got in this morning and went to check my last reconciled account date and even though it was right file but it gave the year 2020! I hope this is just part of the glitch (?) and it will come back correct next time. Then I realized this all started after the recent updates. No doubt you are aware of this but thought I'd mention anyway. All the best. Rob
Default Email Template for Bulk Invoice Sending
Our clients would like the default email template to work when sending out multiple invoices at once. They have 15 recurring invoices to send each month and don't want to have to go into each invoice and manually send each one for the default email template to come up. I have spoken with someone at support and they said that they don't recommend ticking invoices and sending them as the default email doesn't come up. Can this be fixed or is there something that we need to change in our clients file for this to work. Thanks Laurinda
Developer Update November 2024
AccountRight 2024.10 has now been released. There are no changes to the MYOB Business/AccountRight API with this release. Please update your app to the latest version. You can find out more about the new version of AccountRight 2024.10 at our blog here. As new versions of AccountRight are released, we also decommission older versions. If you are currently on version 2024.9, you will need to update by November 26 2024. You can find out more about updating to the latest versions here.
Reference number for Pay Super transactions still not updating automatically - every time you press Create Super it shows reference PS000001
I've been forced to manually change the Pay Super reference number (and payment number) for every superannuation payment since September 2021 -- it's obvious that your system developers are not actively addressing this issue (as stated by one of your moderators a few months ago). Another moderator recently admitted that it's been on their radar but that they're not working on it (!) I've sent numerous screenshots and emails but there's just no action from MYOB. It is a massive waste of customers' time and so utterly frustrating coming from a platform that claims to streamline processes. I just don't understand why MYOB system developers can't fix a simple bug so that payment reference numbers automatically update with a new Create Super action.
Client receiving another clients MYOB linked purchases in their intray
Hello One client of mine has regular invoices from a supplier who is also on MYOB. We created the myob to myob link which has been working fine A few months ago another client said I had accidenatally been adding the purchases to their intray instead. I now realise the the error is with MYOB How can I stiop the wrong client from receiving these supplier purchases in their in tray? BTW the correct client is also receiving them which makes me worry how many other clients may be incorrectly receiving them too!
Employee card keeps crashing when I try to amend, add or reactivate an employee
The last person at Myob said they had fixed this but they hadn't - the company file id 11 - please do not provide a fix and then say a solution has been provided when it hasn't fixed the problem, hence why I am now reposting.
eInvoicing with Timing Billing/Activity Slips
Hello, I'm hoping to get some advice from the community regarding an invoicing issue we're facing with MYOB AccountRight Plus. For the past few years, we've been using the Time Billing function - specifically the Activity Slips feature - to track our staff's monthly hours with clients. After entering the hours for each staff member against the relevant activity, we generate the invoice automatically using MYOB's standard functionality. This process helps us generate invoices on our custom templates while also giving us the ability to report on individual staff hours through activities, which is a key part of our business. Now, we're in the process of transitioning to eInvoicing with a client who requires compliance with the PEPPOL standard. However, after exploring this functionality, we've found that eInvoicing is only available in the web version of MYOB, not the client/desktop version. While this isn't a dealbreaker, we've run into an issue: the web version doesn't support time billing or activity tracking, which is essential for us. In the web version, we would have to manually configure a template and enter individual line items for each staff member and their hours. While we can save these eInvoices for reuse in the future, this doesn't allow us to track the hours against activities, which is crucial for our reporting. We would love to see time billing and activity tracking integrated into the web version, but we understand that's not currently possible. So, we're looking for a workaround. We've had an idea to create the eInvoice in the web version while entering the staff hours against activities in the client version. The downside is that this would result in multiple pending invoices in the client version. Is there a way to cancel these pending invoices while still retaining the activity records for reporting? We'd appreciate any suggestions or guidance from others who have faced a similar challenge. We've already reached out to MYOB support, but they weren't able to offer a viable workaround. We'd be grateful for any advice or tips from the community on how best to handle this. Thanks so much for your time and help - we look forward to your thoughts! Regards - ChrisTax Codes - Winery - How do you customise your invoice to show the WET Tax codes on your invoice separately
Hi, Using Account Right and need to show the breakdown of tax on our customer invoices : EG: Subtotal = $8,117.76 WET = $2,309.61 GST = $1,1042.737 TOTAL = $11,470.11 I have looked at customising invoices in Account Right, and there appears to be no fields to choose from to for consolidated tax codes? Is this correct? I hope there is someone out there that can tell me how :) Thank you
Separating credit cards in bank feeds
Hi. We have one credit card account with 3 cards - one for each of the directors. This account is set up for bank feeds, which up until now has been perfect. However, we recently took on a branch business, and one of the 3 cards has been designated for purchases for there exclusively. This branch business has it's own MYOB so I don't need to record/reconcile these in my MYOB. Does anyone have any experience in using bank feeds in this situation? Is it even possible? Would appreciate any advice regarding this. TIA
