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MYOB PayGlobal
Find answers, get updates and connect with other customers about MYOB PayGlobal
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Account suspended !
our account has been suspended since 1-5-26 despite MYOB confirming the direct debit for our May invoice has been credited!!! Anyone else experiencing this problem - we have been down for 2 days now and no one seems to be able to fix it!! MYOB- Are you going to reimburse us for loss of earnings as our operations stand still and the 30+ accountats twiddle their thumbs ? NOT HAPPY! Been a customer for 25 years and never been so outraged!
GST Report not matching GST return Summary
I am working on a client who is using AccountRight Standard. The GST Report shows the correct GST on sales and GST on Purchases. When we save the GST Report. On the GST return summary page Labels 1a and 1b are showing zero. Where do we go to correct the reporting of labels 1a and 1b?
Pay super , some funds rejecting
I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully. I'm receiving this message for these rejected employees "This Fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund list Window and select a valid Fund Name for it" . The superfund listed in MYOB has been re-confirmed and entered by each employee into MYOB as correct so not sure why they are rejecting?Error recording payroll after STP passes
I am stuck in my payroll, I get a green tick for STP passing, and when I record my payrun this error comes up Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 14098172-1190-44ba-9768-d27c50878b1a. I have cleared browser, refreshed, nothing seems to allow me to get past this. Can anyone help?
Myob Accountright - No Alert you cannot save work when two people work on the same invoice
Hi, We use Myob Accountright and have noticed we no longer get a 'cannot save' error when two staff members inadvertently work on the same quote or invoice at the same time. This seems to have changed in the recent update where the bank feed issue occurred. Previously, if two people opened the same invoice or order and worked on it, the second person would get an alert when they tried to save their changes, saying the invoice / order had been changed and they cannot save their work. Now, to the employee it appears they have saved their changes, as no alert appears and they only find out later that this has not in fact occurred. This has caused significant issues until we worked out what was happening and now to overcome it staff have to ring each other to ensure they are not working on the same sale. I'm wondering if this is scheduled to be fixed please as it is a significant problem? Thanks, Regards, Judy.payDay Super - NPP or OSKO
Hi Everyone, we are looking to prepare for the same day super requirements, at the moment it take about 5 business days for payments to land in the funds (depending on the fund). I am concerned this is not enough time. On the ATO site is says using NPP could result in super in the employees fund on the same day, which would give much more buffer. Has anyone managed to set up NPP or OSKO payments through MYOB AccountRight? does MYOB AccountRight (desktop) have this feature ability?
Preparing for Payday Super and Qualifying Earnings (QE) in MYOB PayGlobal
2 MIN READ From 1 July 2026, Payday Super will change how employers calculate and report super guarantee in Australia, using Qualifying Earnings (QE) instead of ordinary time earnings (OTE) as the main basis for STP and super liability reporting. We’re releasing updates to MYOB PayGlobal in two stages so you can prepare and then go live confidently: Product Changes Payday Preparation release Release Date: by 31 March This release gives you new tools to review and prepare your current setup ahead of Payday Super, including: To ensure this change is as seamless as possible for you, a new “Use in Super Qualifying Earnings” flag on allowances, automatically set to Yes where Use in Super OTE = Yes today. A new “Super Qualifying Earnings” column in Transaction View to help you validate and compare QE against your existing OTE base (for pays with a payment date on or after 1 July 2026). A new “Employee subject to industrial instrument” field on Employee Super Fund records, to support more detailed / custom super calculations in the EOFY release. An updated Super Settings screen that makes it clearer how your Maximum Earnings Base (MCB) is applied when determining whether you need to pay super guarantee. Australian EOFY / tax release Release Date: late May/early June This release will complete the end‑to‑end Payday Super support in PayGlobal, including: STP submissions that report QE and related super liability amounts for the 2026–27 tax year onwards. STP Manager and selected reports updated to show QE‑based amounts, including updates to SAFF and super reports where applicable. What you should do next Once the preparation release is available, we recommend that all Australian PayGlobal customers using STP: Review your configuration for Payday Super (QE) Work through our step‑by‑step Help Centre guide to check how you currently calculate super, confirm whether you’re using standard OTE configuration, and identify any allowances, bonuses or commissions that may need to change for QE. You can do this yourself, or work with the MYOB Professional Services team via a Payday Super review package if you think your setup is more complex, uses custom configuration or would simply like some support managing this change. Confirm how you pay super today If you pay super using files generated from PayGlobal, understand how updated QE amounts will appear in your reports. If you use a clearing house or other third‑party service, check with them that your payment process and timing will still meet Payday Super requirements. MYOB is not responsible for the configuration or compliance of third‑party clearing houses or services. Get ready for changes to the Maximum Earnings Base (MCB) From 1 July 2026, the MCB will be assessed against annual QE rather than quarterly OTE, which may change when higher‑earning employees reach the cap. Our dedicated article explains how this works in PayGlobal and what you should review for employees close to the cap. Where to get help Australian Tax Office – Paying super on payday Payday Super in PayGlobal – Additional resources Payday Super review packages – Online customers – Payday Super packages On‑premise customers – Payday Super packagesAustralian tax year‑end made easier: MYOB PayGlobal packages explained
6 MIN READ Tax year‑end can sneak up fast – especially when you’re juggling roster changes, leave, super changes and day‑to‑day payroll queries. The MYOB PayGlobal tax upgrade packages are designed to take the heavy lifting off your team, so you can roll into the new financial year confident your solution is compliant, clean, and ready to go. This post walks through what the packages actually do for you, what’s included in each level, and what’s new this year. Important: This article explains how MYOB PayGlobal supports Australian tax and Payday Super. It doesn’t constitute tax, payroll or legal advice. Your organisation remains responsible for meeting your obligations and confirming your settings with your advisors and the ATO. What are the MYOB PayGlobal EOFY packages? Each year, MYOB releases an update with the latest supported Australian tax changes, superannuation updates and product improvements. The tax upgrade packages bundle that software update with a set of fixed‑scope services, delivered remotely by MYOB PayGlobal consultants. Tax packages – at a glance We’ve got different packages to help businesses of all shapes and sizes manage year‑end: Essentials – MYOB manages your core product tax software upgrade and runs essential payroll database health checks to ensure you’re set up for tax time. Optional add‑on: Holidays & Calendars – keep your payroll in sync with the correct public holidays and pay calendars, so the right rules and entitlements are automatically applied. Optional add‑on: End of Year Reporting & Balancing – MYOB PayGlobal experts help you run and reconcile your key payroll, STP and super reports, so you can close the year off cleanly and confidently. The Works – everything above in one comprehensive package. Essentials – your foundational tax upgrade The Essentials package is the foundation most customers start with. It’s aimed at teams who want MYOB to handle the core upgrade work and run key checks over the database. 1. Database health check We run a structured health check on your MYOB PayGlobal database to catch common data and configuration issues that can cause grief at year‑end, and give you clear lists of records to review and clean up, such as: Health check area What it covers (AU focus) Employee identity & contact data Employee Checks plus duplicate address/TFN/bank/tax-number checks, and long-inactive or very old employees. Tax & STP coding STP checks, termination reasons, tax code overrides and ETP processing items that can impact STP Phase 2/EOFY. Visas & work eligibility Visa records, including overlapping dates and tax coding alignment with visa conditions. Wages & minimum entitlements Minimum Wage Check to highlight employees whose current rates may fall below new national minimums. Super & Payday Super configuration & checks Super and STP allowance mappings, RESC vs salary sacrifice, and OTE vs SG checks for SG and super reporting. Allowances, deductions & costing structures Rarely used allowances, deductions, cost centres and job codes that may be candidates to expire or hide. User access, security & ESS usage Dormant PayGlobal/ESS users and missing employee mappings for security and access clean-up. Database size & maintenance Large/high-growth tables and overall table sizes to plan archiving/purging and improve performance. You’ll receive a summary of what we’ve found and recommended actions, so you know what really needs attention before EOFY. For additional information about the health check, see the MYOB PayGlobal help centre. 2. Tax software upgrade installation Next, we upgrade you to the supported Australian tax release for the new year: Refresh and upgrade a Test database (where applicable). Install the new tax‑ready MYOB PayGlobal version. Upgrade the Live database once test checks are done. Ensure the scheduler and key background jobs keep running as expected. Where in scope, upgrade Employee Self Service (ESS) to a compatible version alongside the core upgrade. 3. Australian tax and compliance preparation As part of Essentials, we also help you get ready for the coming financial year: Apply the latest supported tax & super settings. Confirm key parameters such as tax year dates, thresholds and relevant configuration flags in line with the release notes. Run minimum wage checks so you can identify employees who may need rate adjustments to maintain compliance. Update paid parental leave to align with the national minimum wage. Update employee related Superfund values (where applicable) The goal is to minimise last‑minute surprises in the first pay of the new financial year. *Note this work does not include updates for salary packaging or defined benefit scenarios, please reach out to your Account Manager if you need assistance in these areas. 4. Australian superannuation & Payday Super readiness With Payday Super and Qualifying Earnings (QE) changes coming into effect, Essentials includes an allowance review, so you’re not starting from a blank page: Confirm how your system is currently configured for Super Guarantee (SG) Provide clear output you can use to review which allowances and payments are currently flagged for super. This doesn’t replace a full Payday Super review package, but it does mean your core setup has been reviewed in the context of the new rules and tools, and you have a clearer starting point. For more advanced scenarios and support, we recommend booking a dedicated Payday Super review package. 5. MYOB PayGlobal report review – report upgrade content Alongside the tax changes, MYOB is continuing to modernise MYOB PayGlobal’s reporting. The Essentials package includes support to modernise selected reports: Modernising standard reports – more standard reports are being moved off legacy components, improving stability, security and long‑term support. These updates are delivered as part of the standard software provision, at no additional cost. Helping you modernise custom reports – as part of Essentials, MYOB will: Identify selected standard‑based custom reports that can be automatically uplifted to the new supported format, and when a redesign or alternative tool (such as SSRS or Power BI) is likely to be required instead. Attempt to update eligible custom reports to the supported format where technically possible. Provide a summary of updated reports, so you can run your own validation and confirm the content and results still meet your business requirements. Where a custom report can’t be upgraded cleanly, or you identify issues after uplift, work with Support or Consulting Services on remediation or a rebuild (this sits outside the fixed‑price package). Even where a report appears to upgrade successfully, it’s essential that you review and validate the output before relying on it in production. This gives you a clear, supported pathway to keep both your standard and custom reporting aligned with ongoing MYOB PayGlobal reporting modernisation work. For more information, see the MYOB PayGlobal help centre. *Note: This report upgrade work does not include ESS, SSRS or BI report redesigns, which can be scoped separately. Optional add‑ons Depending on how much help you want at year‑end, you can add extra services on top of Essentials. Holidays & Calendars This add‑on is all about getting your new year schedule into MYOB PayGlobal before you need it: Add one year of public holidays, covering up to 2 years setup in advance Add one year of payroll calendars, usually covering up to five pay period types (weekly, fortnightly and monthly) This is a simple way to avoid last‑minute scrambling when you realise next year’s calendars or holidays aren’t configured. End of Year Reporting & Balancing This add‑on is aimed at teams who want help closing off the current year cleanly: Support with end‑of‑financial‑year reporting in MYOB PayGlobal, including core payroll and STP reports. Help to balance and reconcile your key payroll, super and tax reports, so final figures match what you’re sending to the ATO and other stakeholders. This can be especially useful if you only go through this process once a year and don’t want to relearn the process every time. The Works – everything in one bundle If you want a “set and forget” option, The Works bundles everything into one package: Essentials (tax upgrade + health checks + core compliance preparation) Holidays & Calendars End of Year Reporting & Balancing It’s designed for organisations who want MYOB to manage the full Australian tax year‑end, from upgrade through to reporting and calendars, with a single booking and fixed scope. How to book or ask questions Keep an eye out for communications. We’ll share more information about the software release upgrade and upgrade packages to take the stress out of this year’s EOFY. If you’d like to discuss your options, we’re here to help: Reach out to your MYOB Account Manager or PayGlobal Support, and/or Post a question here in the Community with a brief description of your environment (Online/On‑Prem, complexity, any specific concerns around super/Payday Super, STP or custom reports). That will help us – and other customers – share the most relevant advice and experiences for your situation. So, here’s to a stress‑free, well‑prepared EOFY with MYOB PayGlobal 🎉Unable to open any local AccountRight files today
I'm attempting to open a local file, AccountRight v2026.3, Admin user with no password, error message advised incorrect password. My colleague also failed to log in to a local file, same version, error msg: unable to automatically confirm your file. A client's attempt also failed, same version, was prompted to confirm the file with zero days remaining. They are on a live chat session now. Any advice on what's going on?Super payments
Hi I am using MYOB browser and I have 3 employees that are paid weekly and their super payments are fine. Using super payable liability account. I have lodged all super Jan-Mar via ATO clearing and April for the 3 above via super payment in MYOB. My problem is paying the director. He is paid monthly using Electronic clearing that is linked to his loan account. I went to process April's super payment but it is not listed for me to tick. There is a separate liability account for his super which may be the problem. Can MYOB only have one super payable account when paying the super per payroll run. Thanks JackiePayday Super is changing the game, and your clients will look to you for guidance. 👀
1 MIN READ With MYOB, you can help them prepare early, automate super through payroll, and avoid last-minute stress. 💜 For resources that you can share with your SME clients, explore our Payday Super support hub. To help your clients switch on Pay Super within MYOB Payroll: Set up Pay Super
