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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Recent Posts & Replies
Tap to pay on MYOB assist app
The biggest reason that I have decided not to use SOLO is because it doesn't have a quoting function. The reason why I would most like to use SOLO is because it has a tap to pay function. I'm in an annoying stage of business where I seem to be too big for SOLO and too small for business lite? Surely there is a way to create a tap to pay function in the MYOB Assist app so that I can take payments on the go, rather than have to send them an invoice. There are many times a week where this would be very useful for me but I can't seem to find any way other than a third party app which I don't want to use! Otherwise, I have found the product that I am using to be fantastic, having tap to pay in the MYOB assist app would be SO USEFUL!
How to modify the customer payment after applying it to an invoice?
Hi there, I recently encountered a question. For example, when this sale order is still a sale order (i.e., not an invoice), I can easily delete or modify the customer payment I apply or match to it. However, once I invoiced this sale order, I found that I was unable to delete or modify the customer payment. Does anyone have a solution to the above issue? Thanks. Kind regards, JohnGST Report Differences between Desktop and Web version due to credit notes
When looking at GST report for the last quarter Jan- March 2026 we have a difference of $13.26 between the desktop version and the web based version. We have been able to narrow it down to three credit notes that were applied to bills raised, noting the original bill and the credit note were all raised and actioned within the same quarter. Only one credit note shows in my desktop version of the GST Detail Report (Cash) and all three credit notes show in the transactions journals report in the desktop, but in the web version three credit notes showing in a detailed GST report. What am I missing between the desktop version and the web version please
Invoice - Recurring Transaction set up
When creating a 'Recurring Transaction' for an invoice, the ability to add a blank line is missing. Whereas when creating an invoice there are 3 dots on the right hand side of the each line which has the ability to add a blank row for additional comments. Please add these options for creating a recurring transaction - for invoices. See attached images. CREATE INVOICE SCREEN IMAGE BELOW - NOTICE THE 3 DOTS ON THE RIGHT WITH INSERT BLANK ROW OPTION.MYOB Announcements Update - May 2026
2 MIN READ Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades which may mean that you are impacted by being unable to access your software from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.Shipping address
I have used MYOB desktop for 30 years and am having much trouble crossing over to the online version. Firstly, my preferred templates for invoices are not recognised in the online version so I had to make a new one. Second, why doesn't the online version recognise the shipping address put in on the desktop? Please explain how I get to put in the shipping address for the online invoicing.
Customer Service - or lack of.
Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now. Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are important to us and will be connected to the next available agent"....that's hilarious. They don't even offer to call you back when you are next in line....you just have to wait until they are good and ready. I sent them a Pay Super Change of details form on the 28/4/26. Keep getting this response: MYOB Pay Super – Autoreply Thanks for contacting the MYOB Pay Super team. We’re currently receiving a high volume of enquiries, so our response time is approximately 10–12 business days" 12 business days? you have got to be kidding me. We cannot pay our super contributions which are overdue because I can't get anyone to action our form to add an authoriser. So I just finally got through to MYOB and have spent another 30 minutes and have no idea what the resolution is because I could not understand the agent and his heavy accent. I need to go and take a breather now.Payroll Activation
Hi Im preparing to switch to MYOB payroll from the 1/7/2026. I'm currently using a dedicated payroll provider. I've activated MYOB in access manager so currently have both software providers active. Can i still enter payroll info in MYOB Account right until June 30 but use the other payroll provider to lodge the STP info? I was just wanting to have MYOB up and running and right to start from the 1/7. I didnt want to switch now and have the 2 providers used in 25-26. John
PAY SUPER authorisation - SMS code delay
Hi, I'm doing weekly super payments now in prep for 1July and was fine last week but this week, I've tried to get the authorisation code but it seems to be delayed which is annoying enough and shouldn't take up to 20mins but it means I can't do anything else in MYOB as I can't close the screen until it comes through. Also, why can't the code be via email or a MFA app like Authy or Microsoft Authenticator as that would reduce the delay.
MYOB payroll
Hello I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment. Nothing has changed in my employees and I have the appropriate bank authorizations so what's the problem ... please
CoA Bal. error
Hi all, I'm looking for a solution to this: I created an account with a zero opening balance. Loaded in some transactions, realised I didn't need the account, and deleted all the transactions back out. The Chart of Accounts says the balance is $32,380 and this figure contributes to the balance of the header account above. The balance sheet, general ledger and banking reconciliation screen all say $0.00 balance and no transactions. I've attached a picture of the bank rec screen showing there is no transactions on an account never reconciled and I reconfirmed an opening balance of $0. What's more perplexing is the value of $32,380 cannot be reached from the transactions I ever put through the account. I need to be able to delete this category from the CoA.How to expense as an instant asset write-off?
Hi, I have an expense that cost under the $20,000 threshold and I believe is therefore eligible for instant asset write-off. I can’t see an option to do this? If I select the expense type as Equipment in the asset section there isn’t any option to select instant asset write-off and you can see in your expenses graph no amount has been added. I could change its category to something else like materials and supplies and then it will be treated as such but technically I don’t know if that’s okay to do? please advise
