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MYOB AccountRight
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MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
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Start exploring the app integrations that make it easy to manage all aspects of your business.Recent Posts & Replies
error message when creating super payment
Hi, I have just set up pay super from MYOB. I am the administrator with full access. I have received & entered the bank verification code and MYOB says that Im all set to make super payments HOWEVER...getting this message "Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is." I have cleared my cache, checked the super fund info, I checked my details as administrator...all look correct. PLEASE HELP! :)Exporting data for Accountant
I am getting an error message when I try to export data for my accountant. It is the same message no matter which format I try although the Request ID is different each time: Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: bd7494a7-0fcd-4518-8dda-6fb6dd2cedb8.
MYOB WOWS
Even though I have selected my clients not pay Invoices by credit card Myob still gives my client the option . This does not happen every Inv delivered but I'm charged the commission and the software does not recognise the payment. I have had multiple emails with Myob help and I'm now just sick of this and the loss of money . I have been an Myob user for over 10 years, does anyone else experience this and have you been reimbursed or compensated in any way
Verification failure
I am so annoyed with MYOB. I now cannot send any invoices through MYOB. I uploaded all necessary verification, and was sent an email saying it failed and to upload a picture of my documents. I tried to do this and it didn't work. I have sent a report and waiting for a response. This is so unproductive for businesses. MYOB this is a disgrace. No wonder everyone says go to Xero. Can someone get back to me so I can get the rectified and go back to running my business.
Invoice customisation
Is it possible to unlink the Invoice template from the quote template in the sales system settings? For invoices I use services and items format and for quotes I use services. This means I have to change formats each time I do an invoice or quote. Lots of double handling. Maybe make it an option to link is better.Quote Customisation
I would like to customise my Quote template by adding or removing a blank line, such as the invoice template. Add or remove wording to suit our needs eg remove including GST which appears under Total amount of the printed quote. Also emailing a quote to show that the quote has been sent and opened by the recipient.
Bank Feed FAQs
Hi everyone, Bank feeds is a great feature offered in your subscription where you connect a bank account or credit card to MYOB Business. Once connected, the transactions from the account are fed straight into MYOB Business – instead of having to enter them manually. This saves time and helps to ensure your business books match your bank accounts. Find the list of supported banks here, including the frequency that they are updated to your file. I'm missing a transaction from my bank feed. Jump on over to this page here for some tips on how to check your feed is active and your filters are correct. Alternatively, the bank feed for the day might be delayed. You can check for notifications from MYOB about any known delays here ****If you are using bank feeds, make sure to tick the notification bell on this linked board above so that you are notified when we update about any delays. I'm missing a transaction from my bank feed (AccountRight Live) Please ensure that you click the 'get transactions' button to ensure all available data has been processed to your file Why are my bank feeds duplicated? The most common cause of duplicated bank feeds is when a qif file has been imported alongside bank feeds. If you have bank feeds active, please do not import transactions yourself to avoid duplication Why are my bank feeds delayed? Delays can occur for a number of reasons, although the aim is to have all transactions showing in our customers files at the beginning of the day, each institution has a different time of day and even days of the week that they provide the transaction data to MYOB. The most common scenario for delays is that MYOB has not received the file from the banking institution **When this happens, MYOB will work with the institution to get the data as soon as possible and get the feeds sent to our customers files. This (in most cases) will happen on the same day If you need help with your bank feeds or banking workflows, you can ask a question to the community in the below locations: For MYOB Business (Browser) > here For MYOB AccountRight (Desktop) > here If you need to get support from MYOB: Head to myaccount.myob.com and submit a support case
JUST MAKE RECONCILIATIONS WORK
Since MYOB BROKE AccountRight it has become so frustrating and unproductive to use I wonder why I just don’t go back to excel spreadsheets! The WHOLE POINT of the most basic accounting software is to make it easy to reconcile bank accounts. MYOB has BROKEN reconciliations. I have sent MULTIPLE support requests over 2 years, and there have been MANY software updates but MYOB developers seem to have singularly (deliberately?) avoided solving this problem. I have found workarounds for some reconciliation issues to the point of a reasonable level of satisfaction UNTIL I NEED TO AUTO-MATCH TRANSACTIONS PREVIOUSLY RECORDED TO THE BANK STATEMENT. IT DOESN’T WORK!!! So if there is any reason for suspending a reconciliation process such as being called away, or if there is a problem with a reconciliation where I need to reimport a statement I NEED TO MANUALLY REMATCH HUNDREDS OF TRANSACTIONS!! Yes. I said MANUALLY!!!!! Re the attached screenshot most, but not all, of these transactions have been recorded. Most were recorded in the Bank Statement interface using “Add Transaction”, and all data are exactly as per the statement. There were approximately 20 more of the 167 transactions that I still needed to record. FIVE (5!) of approximately 147 recorded transactions were matched. In order to find the remaining unrecorded 20 transactions MYOB are expecting ME to MANUALLY match about 142 TRANSACTIONS, ONE AT A TIME, in order to find and add the missing 20! And also, when MYOB broke AccountRight, the match transaction window NO LONGER PRESELECTS THE BEST FIT. So I need to scroll up and down 142 transactions in the window to match the transaction. AND IF FOR ANY REASON IT DOESN’T RECONCILE I HAVE TO ENTIRELY REPEAT THE WHOLE LABORIOUS PROCESS!
Include $0 invoices in customer reports
I regularly issue $0 invoices when I give freebies to customers in order to make sure inventory numbers are updated. But when I produce a customer sales report, none of the invoices with $0 value are listed. This is a real problem when I want to identify all transactions with a customer, including freebies. Please fix it.
