Sick of Soli
I am not in Australia, and not using Solo anymore.MYOB SoLo does not allow user to delete account, it doesn't make sense. It is almost impossible to contact MYOB, no customer service to email and close account. My credit card is close but still getting charged as credit on Solo account. This doesn't make sense and I am sick of this Platform. Please delete my account MYOB
I need business percentages clarity in SOLO.
Im a sole trader/driver. Can the support team please explain how to set up and automate our business percentage use against our expenses in the app. I initially imagined that when the bank feeds arrived, it would automatically adjust the % on each expense transaction, except income. Please advise. Thank you.
Customer Credit note
Hi, I have a customer who paid multiple invoices in one payment, and they overpaid one of the invoices. I can’t reconcile the “money in” due to the excess payment. (I ended up creating another invoice to reconcile, but I now still need to refund the customer!) What I would like to do is reconcile with a credit note, and issue the credit note to the customer - but solo still doesnt appear to have this function??? Please bring it in 🙏
Add invoices when categorising expenses
When 'categorising' an expense via the action hub, we are currently unable to add invoices, yet we can add them when 'matching' via the expense hub. To add an invoice to a categorised expense, we have to navigate to the money out>expenses section and edit the expense we just categorised. It would be much better if we could add an invoice at the time of categorisation, so that we can keep financial records for all expenses without needing to add a supplier for each.
Option to download expenses from Solo
Due to many expenses needs to be logged and maintained, it is required to view and download these for faster processing. In the mobile app version there is no option to download the list of expenses in excel or in mass. Having an option to download the expenses would definitely save time and money.Holiday Season Transaction Delays: What Solmates Need to Know
The festive season is full of joy, sunshine… and unfortunately, transaction delays. If you notice slower transaction data or delayed payouts in Solo over Christmas, don’t stress — it’s completely normal this time of year. Here’s what to expect, and why it’s nothing to worry about. 🏦 Banking: Slower Syncing Is Normal Over the Christmas and New Year period, bank data will take longer than usual to appear in Solo. This is because: Banks don’t process data on public holidays (and there are plenty during this period!) Instead of syncing twice a day, Solo will only receive one data sync per day Public holiday timing can add an extra day or two to processing (see point one). What this means for you You might need to wait an extra day or two before a transaction shows up for matching in Solo. Please don’t manually match transactions — your data for smart matches will come through. Duplicate effort = no fun for anyone. 💸 Tap to Pay & Online Payments: Payout Delays During the Christmas shutdown period: Payments will continue to settle 2 business days after the payment was made and settlement will only happen on non-public-holiday weekdays This means it may take anywhere between 3 to 5 business days for the funds to hit your account during this period Example If you take a Tap to Pay payment late on Wednesday, 24 December, your payout likely won’t land until Tuesday or Wednesday the following week — simply because of public holidays and banking downtime. This is normal, expected, and unavoidable, but your funds are safe and will arrive. 💜 We’re Still Here (Somewhat!) If you’re wondering what Solo support looks like over Christmas, we’ve got a full rundown here: 🎄Christmas at Solo: What to Expect | MYOB Community 🎁 Final Word Delays at this time of year happen to every bank, every payment processor, and every financial app — not just Solo. The holidays are not fun if you’re strapped for cash. If you anticipate needing some cash flow during this period, it’s worth planning ahead, so you’re not relying on payments to land instantly. You've got this, Solmate.
