Connecting more bank accounts in Solo
Hey Solmates — this one comes straight from you. 👏 A couple of you floated the idea of connecting more than two bank accounts in Solo — and honestly? We get it. Different accounts for different parts of your business just makes sense. So we're putting it to the community. Drop a comment below telling us how many accounts would hit the sweet spot for you. (and don't forget to cast your vote so our Product Team can see just how much this matters. 🗳️)Solo Money signup stuck in 'stretching code legs' loop for over a week - Chat support stuck
Hi community team, I am hoping a forum moderator can escalate an ongoing backend issue with my account, as standard chat support has been stuck on it for over a week with no result. Every time I try to access my Solo Money screen inside the Solo by MYOB app, it starts loading with a "stretching our code legs" screen, and then immediately boots me to a "Session is expired or invalid" error. I have tried every local troubleshooting step possible: Force closing and deleting/reinstalling the app. Testing on an iPhone, an Android tablet, and entirely different internet connections (Wi-Fi vs Mobile Data). Because the error follows my login profile across all devices and networks, this is definitely a server-side profile lock or a corrupted registration state on the backend database. Worse yet, clicking the help/chat icon inside the app throws the exact same "session expired" error because it relies on the broken token, heavily restricting my ability to communicate with support. Since front-line chat support is still "investigating" after 8+ days, can a community manager please look up my account details and get a system engineer to manually clear or reset my pending Solo Money signup status so I can start fresh? Thank you.
Sorting & exporting expenses by category
Hi friends! I’d find it super helpful in Solo to be able to view and sort my expenses by category, as well as export all the receipts grouped under a certain category. I’m currently acquitting a grant where I need access to all of the receipts for a particular project and going through my expenses and selecting them individually is a soul-crushing process. 😅We need a receipt capture widget.
Anyone want to get behind a few minor improvements we could do with? if I have to open the app, sign in, select receipt entry, scan, categorise, wait for confirmation, then a few more steps like “do not close this app” etc every time I make a purchase it’s going to get tiresome real quick! I suggest a widget that can be added to your Home Screen that captures the picture and queues it for processing specifically in myob. Either creates a myob album in your photos or holds them apart for processing then deletes them afterwards while you’re there perhaps make the widget show pending invoice number and recently paid number… just a thought
Transactions to review & receipts
When reviewing transactions (namely expenses paid by linked bank account), it would be really helpful to have the option to add your receipt when you do this (in smart match or manual match). Currently, I match the transaction, but then have to go into my expenses and find the transaction again to upload my receipt so I feel like I am doing double the work! If paid in cash, all you do is upload the receipt and it's done!
