Q&A Board Guidelines
Welcome to the Q&A board for our Product Manager spotlight! This is a space for you all to connect with our Product Manager’s here at MYOB. You’ll have the chance to post any questions you have whilst this board is open, and these will be answered directly by our product manager in the spotlight for that month. To ensure this space is valuable and respectful for everyone, we ask that you follow the guidelines below: MYOB’s Moderation of the Space Questions posted in this space will need to be approved before they are visible and published. MYOB reserves the rights to reject specific content and permanently deactivate accounts of users who breach our Community Guidelines. MYOB may delete or edit posts that contain more than 2500 words, external links, content going against our guidelines. We reserve the right to reject specific content for any reason. Personal Privacy Be mindful of sharing personal information including your Serial Number, Client ID, email addresses or phone numbers. The forum is a moderated space, any information that has been posted and is deemed as "personal" or "sensitive" will be edited out. Be Respectful Please refrain from using inappropriate language, hate speech, and personal attacks when speaking to others and asking questions. This space is intended to be a positive space for our community to connect and learn from one another so please show respect and use positive language when interacting. Consequences of Misconduct Members who do not adhere to these Community Guidelines will initially receive a reminder or warning. Repeated violations could result in a ban from the Community Forum. Learn and Contribute We hope you find this Forum to be a useful space to ask and answer questions, connect with the rest of our community and learn from one another. Ensure your content is information that you own or are authorised to share. Content should have a clear purpose and add value for the rest of our community.Coming up: MYOB Product Managers on the Community Forum
1 MIN READ Hey community members, visitors, lurkers and contributors! Here with some exciting news to share with you all. This year, we’ll be kicking off a brand new series here on our Community Forum. Each month, we’ll be spotlighting a different MYOB Product Manager, giving you the chance to learn more about them, their role, and the products or workflows they oversee here at MYOB. After we post an introduction about them, we'll be opening a dedicated Q&A board for the entire week, giving you the opportunity to ask questions for the featured Product Manager. This builds on last years refresh of the Ideas Exchange. It's a chance for new conversations, valuable insights, and a stronger feedback loop between the people behind the products and our community that uses them. You can expect our first Product Manager spotlight on the 30th of January! We’d love for you to participate, ask anything you're curious about and share your experiences. Looking forward to seeing you all there! Cheers, Amanda.
Website/Wix analytics - help please
Hey everyone, I started my own business about 3 months ago, and I went with Wix for my website. In the last couple of weeks I have had nearly 200 people visit my site, but I havent had any booking from them. Is there anything in the analytics that can help me maybe figure out why? So far, I have been using the analytics to look at my website traffic, the number of visiting and where from (Facebook/Google). BUT i'm not super analytical and im sure there is more that I can be learning from this informs to help me. Does anyone else use Wix and advice what can I learn from the analytics?
MyobPayby
Hi this 2FA along with offering Invoice payment to my customers , to the benefit of MYOB with a fee & % for the use of this facility I find quite frustrating, more fees. !! Recording an Invoice payment from my customer on a date that myob paid it off , is not reflected on my NAB bank statement until 2-3 days later, when i go to change this date when reconciling the month , a blurb comes up at the top of the screen saying in a red box "You cant edit transactions from a previous financial year " & i can assure you I am not in a previous financial year, only changing the date . then I end up with 3 entries when reconciling in MYOB - a cr applied on payment of my Invoice and then a credit & debit applied with this narration MYOB010002 in the same amount ( which means nothing to me ) . This same narration appears on the NAB bank statement. I hope this isn't all to confusing , look forward to your comments, so I can maybe understand this change. regardsSetting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.
Guide: Getting Started on our Community Forum!
Welcome to our MYOB Community Forum! We're super excited to have you here. This guide will show you the basics of using this space so you can jump right in and participate! Note: Detailed instructions/information can be found by clicking on the titles. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. Community Forum Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out!Support over the holidays - 2024
1 MIN READ Hello everyone, Thank you to all of the MYOB customers, community members, lurkers, helpers and watchers throughout 2024! It has been a huge year for the Community Forum with our major platform upgrade in May and then the refresh of our Ideas exchange in November. With other improvements along the way like board names, archiving of posts, moderator speed to respond and more. I'm looking forward to seeing the potential of this community realised throughout 2025! A sneak peek at what to expect next year will be a refresh of the roles/ranks/badges in the forum and also bringing you more useful content. We will begin publishing information about our app marketplace partners, more blogs with helpful information and one I am really excited about....., you will start to see more from our various product managers in the forum too. Once a month we will spotlight a product manager, allow time for our community members to ask questions and they will also spend some time moderating/answering questions. THIS IS AWESOME. Please see the hours that support is available over the coming holiday period below: *I will make a separate post about the hours of availability for practice support Cheers and I hope that everyone has a happy holiday season. Mike GEnhanced security measures are live - 27/11/24 (Update 19/12/24)
5 MIN READ Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with "Are you still there?" and provides a clickable option to confirm "I'm still here" - example image below Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. The change/s and timeline September 30 th > MYOB implemented 2FA being required at least once every 24 hours Some initial feedback came through about the 2FA prompt caused customers to lose work in progress MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th ) This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: Desktop: What do you need to do? When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled Will I lose my work when the screen is greyed out? If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. How does the inactivity screen work between Browser and Desktop? When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. When signing back in after inactivity, do I have to enter my email, password and do 2FA? No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. Can I opt out of the new inactivity or 24-hour 2FA security measures? No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled Why am I being asked to login or do 2FA multiple times a day? Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. MYOB has also published help articles that explain the changes and can be found below For Australian customers here For New Zealand customers here
Single Touch Payroll (STP) Phase 1 service is closing down
1 MIN READ From the 27th February 2025, customers that have not migrated to STP Phase 2 will be unable to report pay runs to the ATO. To retain access to the reporting centre, STP Phase 1 customers will need to move to STP Phase 2. Customers already reporting on STP Phase 2 will not be impacted. If you are unsure, visit the reporting centre where a visual indicator will show: Reporting on STP Phase 2. STP Phase 1 customers can visit https://www.myob.com/au/support/myob-business/payroll/single-touch-payroll-reporting/getting-ready-for-stp-phase-2 to find out how they will be impacted and how to move.Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.Welcome to our new Ideas Exchange!
Hey everyone! Our new Ideas Exchange for MYOB Business and AccountRight is now live! We've reposted 30-50 of the top ideas that have been posted and voted on by our community members over the years. Just because we're starting fresh, doesn't mean we're forgetting it all! You can check out our new Ideas Exchange here: MYOB Business MYOB AccountRight If you see an idea that was reposted that still matters to you, make sure you click to vote! Our new and improved feedback loop ensures that your feedback, ideas, votes and comments are all considered by our product and development teams, helping us shape future priorities. If there's an idea you haven't seen reposted, feel free to post it! Other members of our community can vote and help add weight to your idea. For more information on why we've started a new Ideas Exchange, please refer to this post. Let me know if you have any further questions about the new space! Cheers, Amanda.Introducing the Partner Program Member Space on MYOB Community Forum
2 MIN READ We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!
