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Announcing Changes to our Ideas Exchange
Hey everyone! Here with some exciting news about our Ideas Exchange on the Community Forum. Our Ideas Exchange is a place for you to make suggestions to improve our software and to vote on other members ideas that matter to you. It provides a great space for community feedback that our product teams can use to identify and prioritise improvements to our software. Earlier in the year. we upgraded our Community Forum and asked for feedback from you all on what else we could do to improve. After reading through it, we've identified a few opportunities to enhance your experience. What we’ve heard: Why would I post in the Ideas Exchange? It’s not going to do anything. There are so many ideas from years ago that have never been acknowledged or actioned. Does MYOB even listen to or read these ideas? I would rather MYOB tell me if it's going to be done or not than sit around for years with no update. What we’ve done: We’re creating a new Ideas Exchange that will be easier for you to post, find and vote on ideas that matter to you. 50 of the top trending ideas that have been posted and voted on by our community members over the years will be reposted in our new Ideas Exchange. Just because we're starting fresh doesn't mean we're forgetting it all! We’ve read through your posts in our current Ideas Exchange and have been working to ensure your insights are brought across to our teams and valued in our ongoing conversations to improve. We’ve been able to reignite and formalise a process that will ensure we have a strong product feedback loop with you all and our product teams once we go live with our new Ideas Exchange. What you can expect: October 30th:Our current Ideas Exchanges for MYOB Business and AccountRight will be set to read-only. We will not be accepting new ideas for the next 2 weeks whilst we work on moving all your existing suggestions to our product teams. If any ideas come to mind during this time, please keep a note of them. We’ll have a new one for you to share them in soon! 12th of November:Our new Ideas Exchanges will go live with reposted trending ideas visible for you all to vote on. You will also be able to begin posting your ideas as soon as it's live! Let me know if you have any further questions! Cheers, Amanda103Views5likes1CommentImprovements to updating employee pay details
1 MIN READ Hi all, we've recently released a message in AccountRight and MYOB Business to prompt you to either keep an employee’s current Standard Pay hours or revert them to the default hours per pay frequency when the pay rate or frequency is changed in the Payroll Details>Wagestab. This is for Australia only and will keep customers aware of how changes in wages affect Standard Pay and give greater control when updating hourly employees. You can find out more for browser at point 6 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Browser and desktop at point 8 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Desktop14Views0likes0CommentsSetting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.1.4KViews10likes26CommentsJob costing - moving the expense from one job to another
We use job costing. As those of you who also use job costing would know the job profit and loss reports 4 areas Income, Cost, Expenses and Net Profit. I want to move the costs and expenses from one job to another whilst keeping the original data intact. I can easily move the Costs via a general journal. Does anyone know how to move the Expenses (which comes from payroll) from one job to another?11Views0likes1CommentIntroducing the Partner Program Member Space on MYOB Community Forum
2 MIN READ We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!123Views0likes2CommentsEnhanced security measures are live 30/09/24
2 MIN READ Hello community Our support teams have seen an increase in calls related to 2FA since this update went live yesterday. This is somewhat expected, because 2FA is now being requested more often, but it is preventable by setting up a secondary authentication method. That way, if for example you recently got a new phone, you would still be able to authenticate using your secondary method to access your software and also access My Account to update your 2FA to the new device. The change We have rolled out an enhanced security measure designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What changed? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop*) *Online files only MYOB Connected Ledger MYOB Practice Learn more here Please note: 2FA will be required to login to your account, and is not required for each file (if you have multiple files) How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Read more here in this community forum post aboutsetting up additional two-factor authentication methods. Cheers, MYOB!859Views5likes17CommentsMYOB Community Forum - September summary
1 MIN READ Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaCL Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, MikeCan't Save a Custom Report
Hi, I'm trying to create a Custom Report from the Inventory List {Summary} report using some custom fields. The report will display in the preview screen, and will run and display to the screen, and the data can be exported to .csv, but when I try and save the Custom Report Template, MYOB freezes, kicks an error report, and requires a restart - viz: AccountRight Application Error Report ===================================== Application Version: 2024.8.1.5 Application File Version: 2024.8.1.5 Incident Id: cb5069aa-8c50-4ad4-9251-7b5299f04a14 Time: Thursday, 10 October 2024 9:24:15 AM Code: System.NullReferenceException Message: Object reference not set to an instance of an object. Stack Trace is attached. Can anyone advise please?31Views0likes3CommentsUnauthorised Invoice Online Payments Selection
Hi Just want to know why MYOB decided to choose how our business gets paid without notifying us ? MYOB have automated our payment preferences to online - whereby someone incurs charges to MYOB ? I didn't ask nor request for this feature to be automatically applied to my subscription ? This feature certainly was not turned of by anyone in our company ? More revenue raising for MYOB without any consent what so ever ? This automatic change came late on Friday, 27 September 2024 - so unprofessional to launch this automation late on a Friday so maybe no one will really notice ????? So very unimpressed.38Views0likes4CommentsMYOB Retiring Version 19.15
I have a current subscription to MYOB as well as using offline cashbooks on Version 19.15. Have other members been approached by MYOB to retire the Version 19.15 files (that aren't under subscription) to an arrangement where they can have the files updated to the latest version for $10 per month for 3 years then the full subscription is payable? I have been advised that if I do not make a decision on the unsupported Version 19.15 files they will be retired to Read Only in December 2024. I would welcome feedback from other MYOB subscribers if they have been offered this conversion.33Views0likes1CommentMYOB V15 Changing Email Platform
With Microsoft recently changing the Modern Authentication Methods and removing the ability to now never be able to use Outlook 2007 again, I've installed the new Outlook 2024. Being that V15 is old, how can I now change when I send an email that email is not sent via Outlook 2007 but the new Outlook 2024 version? Ive changed the default settings in Default apps of Windows 11 to the new Outlook, but the email still goes to 2007. I then proceeded to uninstall 2007 to stop it going there, but now get the error of a missing MAPI32.dll , the MYOB software freezes for about 10-15seconds then shuts down. Do I need to edit a registry key to change from Outlook 2007 to Outlook 2024? Any help to this issue would be greatly appreciated. Cheers Mark15Views0likes1CommentBank transactions not linking for payroll due to employees being set up for electronic payments
All of my employees have been set up so that payroll is completed electronically through bank files. However, when I completed my last payrun, I did not select to pay them electronically and instead had to pay by completing bank transfers. Now the payments are not linking to payroll under bank transactions and I don't know how to link this. Can someone please help?35Views0likes3CommentsResolved 9:50 am AU > Westpac bank feeds delay 01/10/24
Hi all, Update 9:50am AEST - this is now resolved and we are receiving data from Westpac We are currently investigating a delay in receiving data from Westpac today. Thanks for your patience while we look into this. Kind regards, Mike108Views0likes0CommentsWe’re saying goodbye to our Old Essentials Invoice App
1 MIN READ What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpage47Views0likes2CommentsOld version of Myob
I have been happily using MYOB Accounting Plus V10 forever, but my computer died and I have had to upgrade to Windows 11, which means I can no longer download the app onto my computer. My question is, can I upload my data to a new MYOB software like Account Right?98Views0likes4CommentsWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.1KViews6likes32Comments