Featured Content
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important...
Practice Boards
Announcements
Updates and announcements from MYOB to our Accountant and Bookkeeper communityMYOB Discover (Accountant & Bookkeeper events)
MYOB Discover - your opportunity to stay ahead with the latest updates from MYOB. In this board you will find links to previous events, Q&A from past events and info to register for future events.Australian Tax
Advice, answers, and more about Australian Tax using tax features in MYOB Practice Compliance (online) and AE/AO (desktop).MYOB Client Accounting
Advice, answers, and more about MYOB Client Accounting – the best place to ask questions about Client Accounting, MAS, Assets, Reporter, Accounts, Cash Book, WorkpapersMYOB Practice Manager / Document Manager
Advice, answers, and more about MYOB Practice – the best place to ask questions concerning documents, mail merge, clients or client portals, PDF manager, timesheets, debtors, employees, billings and WIPAdmin Tasks & General Discussions
Get updates and helpful resources from MYOB about the solutions your clients use. Ask questions about anything related to making your clients’ business lives easier.Solo by MYOB for accounting professionals
Ask questions, share advice and get help from a community of Accountants and Bookkeepers supporting sole traders using the Solo by MYOB app
Partner Program
Partner Program Member Forum Access
Leave a post here if you're an MYOB Partner Program member and would like access to join the Partner Program Community Forum space
SME Boards
MYOB Business
Find answers to questions about using MYOB Business Lite and Pro.MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserNew Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
Stay up to date by clicking follow🔔for notifications
Changes to MYOB AccountRight offline mode
2 MIN READ Hello Accountant and Bookkeeper community. An important update was emailed to our partners yesterday, but I am posting an update here as well for any who might have missed it (and because it is being discussed in the forum already). From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April.
Offline desktop
So what MYOB said would never happen is now going to !! From 17 June 2026 AccountRight desktop is being phased out. You have to be joking MYOB - 9 days before the end of the 2026 financial year, and between now and then bookkeepers and accountants have to convince their clients to upload their files online. What do you suggest we tell clients who don't have internet access and those who refuse to work online. At least on the desktop if the internet goes down (your end or theirs) they can still keep their businesses goingAccountRight Classic v19 and earlier versions decommissioning
2 MIN READ We want to let you know that AccountRight Classic v19 and earlier versions will be discontinued from 28 February 2026. Key dates: 28 February 2026: AccountRight Classic v19 and all earlier versions will become read-only after your next file confirmation. You can view historical data but will not be able to make any changes to your AccountRight Classic file. To continue working, you will need to subscribe and move your data to a supported MYOB product. Click to view plans. Linking your new supported MYOB AccountRight product to your existing file: Migrate your data: You can move your data to the newest AccountRight and choose to work on desktop, online, or both — whatever suits your workflow. Submit a migration request Alternately you can switch to an MYOB Business plan that suits you. Our team members are available to discuss your options and assist with data migration. Why are we making this change? The end of AccountRight Classic support was announced in September 2019. Since then, MYOB has not provided new features, patches, compliance updates, or product support for the software. This included updates for newer Windows operating systems. AccountRight Classic is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting your business far into the future. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors—whether you work online, offline, or both. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please reach out to your Account Manager, or contact us. Our team will work with you to make your transition as smooth as possible. Click here for more information
Task Template
Hi everyone, We are currently handling Fringe Benefits Tax (FBT) work for our clients using MYOB AO / MYOB Online. However, we have noticed that there is no standard FBT template available within MYOB Online for client communication or approval purposes. We prepare the FBT return in MYOB Online, but then send it to clients manually; alternatively, we use our own template which needs to be manually pasted into the description. Just wanted to check with others: How are you managing FBT client approvals in MYOB AO / MYOB Online? • Are you using any standard templates, workarounds, or integrations? • Is there any way to automate this process within MYOB that we might be missing? Would really appreciate any suggestions or best practices from other firms. Thanks in advance!
MYOB AE Reporter 3.5.7 is now available for New Zealand!
Hi all, MYOB AE Reporter 3.5.7 is now available for New Zealand! This release rolls the Masters forward to the 2027 year. Key changes include: trust tax rate updates, format changes for trusts, accounting policy updates, a new IR10 keypoint for investment boost assets. 👉 See the full release notes and install guide here. Questions about the update? Drop them below.
What’s New in Online Client Accounting - Q1 2026
It’s been a busy start to 2026, and with April already here, the team has been focused on delivering improvements across Client Accounting. Over the past quarter, we’ve made updates to streamline reconciliation, improve visibility, and reduce manual work. You can find full details on our What’s New page but below is a quick summary of the key updates from the past quarter. Chart of accounts improvements (AU) We’ve introduced 10 new accounts to the Chart of Accounts to improve consistency and usability, helping ensure smoother workflows and more reliable reporting. New Notes to Provisions in Financial Statements A new Provisions note helps distinguish current and non‑current provisions. The note displays automatically based on account balances and period comparisons. Income tax payable/refundable template – trusts Trusts now have access to an Income tax payable or refundable template, including a section to record tax paid by trustees on behalf of beneficiaries. New workpapers Inventories workpaper Track, reconcile, and review detailed inventory balances and adjustments Inventories Summary workpaper Consolidate inventory types and linked accounts from multiple inventory workpapers into one clear summary Travel expenses workpaper Reconcile travel expenses and identify non‑deductible components Entertainment expenses workpaper Reconcile entertainment expenses and identify non‑deductible components External document links to workpapers You can now link to external documents (for example, SharePoint or Google Drive) directly from workpapers, no need to upload files into Client Accounting. Income statement updates (trusts) Losses carried forward from prior years are now included Amounts from the Income Allocation workpaper only flow to the Income Statement when the workpaper is starred Tax adjustments to beneficiary distributions You can now enter tax adjustments in the Income tax expense workpaper: If taxable income no longer matches Net profit/(loss) before tax and distributions, beneficiary distributions are adjusted proportionally Manual adjustments can be entered using the other field Income tax expense will no longer source amounts from Income Allocation if the template hasn’t been created📢 MYOB AE/AO 5.4.57/2026.0 is now available for New Zealand!
1 MIN READ This release brings the 2026 compliance updates, some handy workpaper additions, and a few fixes. ⚠️ Practice Manager users – Once you have installed the latest release (2026.0) you will then need to add in new accounting years and periods for time sheets to work. See how to add in new accounting years and periods. What's new? NZ Investment Boost – apply the new 20% upfront tax deduction on qualifying new assets in AE/AO and Assets Live IR10 Workpaper – new keypoint 60 for the total value of investment boost assets being claimed Motor vehicle private use – a new workpaper is now available 2026 timesheets – install this update to unlock the 2026 year in Practice Manager timesheets Job Manager – add an accounting year for a client directly from the Job Sheet homepage A couple of things to be aware of: MYOB AccountRight Classic v19 has been discontinued from 28 February 2026 and can no longer be configured in Client Accounting. This release also includes statutory reporter fixes and general bug fixes. 👉 See the full release notes here. Questions about the update? Drop them below.🟣 CA FAQ — Why am I getting a "access denied" message when opening an AccountRight file in AE/AO?
If you use AE/AO, you may encounter an "access denied" error when trying to open an AccountRight file in Client Accounting, similar to the message below: This is often due to the default Administrator user in the AccountRight file being linked to a my.MYOB account or set up with a password. This Administrator account is used by AE/AO in the background to connect to the configured files. If there is a password or email linked to it, Client Accounting will not be able to authenticate, and this throws up the error message. ⛔ You can confirm this by opening the file in desktop AccountRight and checking the following: Create an online MYOB login for this user should be unticked ☐ The Email field should be blank If the Administrator user has been linked to an email address/MYOB login, you will need to create a new user account in desktop AccountRight. You can name this account something like "AO Admin". Leave the above fields blank/unchecked and ensure the user account has administrator privileges selected. Do not enter a password. ❌ Once this new account has been created, you will need to go back into AE/AO and run the CAConfig script to remove the current configuration settings: Running an SQL script in AE/AO From there you will be able to reconfigure, entering the AO Admin (in this case) account in the Username field, and ensure you leave the password blank. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOBAO Classic Freezing in Windows 11
Hello, all. I have an accountant client who is experiencing freezes when they are using AO Classic on Windows 11. They're getting the following error in the Event Viewer: Failed to get IntegrationType when send login telemetry data, error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) Error in ExceptionWindow Exception Source: .Net SqlClient Data Provider Exception Type: System.Data.SqlClient.SqlException Exception Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) Exception Target Site: EmployeeCacheWrite ---- Stack Trace ---- at Solution6.VPM.BusinessLogic.Core.EmployeeCacheWrite(String ConnectionKey, Int32 EmployeeID, String CacheType, String XMLData) at Solution6.VPM.Client.UIHelperClasses.EmployeeSettings.WriteEmployeeSettings() at Solution6.VPM.Client.ClientFrameWork.FrameWork.Main(String[] params) Any ideas?
Payday super: Getting ready for 1 July 2026 - Register for our webinar
1 MIN READ MYOB is here to make Payday Super simple. Payday Super is new legislation requiring Australian employers to pay super at the same time as wages, with contributions reaching employee funds within 7 business days of payday. The changes come into effect on 1 July 2026. If you're currently using the ATO's Small Business Super Clearing House (SBSCH), the ATO recommends completing your final quarterly payment by 28 April 2026 and transitioning to an alternative solution before then — the SBSCH retires on 1 July 2026. For many employers, that means now is the time to switch on MYOB Pay Super and get into a payday rhythm ahead of the change. With MYOB, payroll and super sit in one platform. Pay Super is included in MYOB subscriptions with payroll and uses ATO SuperStream standards — so you can pay super each payday and be prepared when Payday Super starts. Webinars will be Tuesday 24 March at 10am or Wednesday 25 March at 10am AEDT Register here See the agenda and learn more here
Open Banking rollout is now underway for new MYOB customers
1 MIN READ We’ve now started the phased rollout of Open Banking to new MYOB customers in Australia. This introduces a secure, consent-driven way to connect bank feeds for SME clients. What’s changing? With Open Banking, eligible bank feeds can be connected in minutes rather than taking several days to activate. Connections are authorised directly through the bank, with client consent. What you’ll need when setting up bank feeds For accountants and bookkeepers, there are two key requirements when setting up bank feeds for your SME clients: A valid ABN recorded in the client file A nominated representative who is authorised with the bank for Open Banking access (this is a bank-level permission) Important notes The rollout is phased, starting with new MYOB customers Classic bank feeds process will continue in parallel for the foreseeable future Bank-level permissions are managed directly with the financial institution If you have questions about setup, permissions, or how this will work in practice, please post them below. We will be sharing further details in upcoming communications. You can also read the full details and FAQs here 👇 Learn moreA new era for everyone's business
1 MIN READ New MYOB AI, built to support modern practices with agents that take on the repetitive work and intelligent features that sharpen review, accuracy, and insight. We’re transforming the way practices do things with the launch of our first agentic offering, AI BAS. Plus, AI-powered features like AI Business Insights, Smart Invoice Reminders, and Smart Reconciliation that provide impact-led insight and boost cashflow management. Our new agentic offering and AI-powered features (currently in beta) give you a strategic advantage, by lifting quality, unlocking capacity, and creating more time for high-value client work. Read all about itOn-demand > MYOB Discover: February 2026
1 MIN READ Re-watch or catch up on MYOB's first big event of the year. Explore the latest product updates, expert tips for your practice, and practical resources to help you and your clients get ahead Catch up on the latest MYOB product updates and explore how general-purpose AI and automation are shaping the profession. Learn what’s coming next and how MYOB’s approach to AI is designed to empower accountants and bookkeepers, helping your practice and your clients get ahead. Click here to watch on demand for Australia Click here to watch on demand for New Zealand If you prefer, you can catch a summary of the content in our blog here You can also review all questions and answers from the event posted [here]Registrations open - Join us at MYOB Discover > 27th May 2026
1 MIN READ Find your edge at MYOB Discover Registrations are now open for the next MYOB Discover - your opportunity to stay ahead with the latest updates from MYOB. Join us to hear what’s new across our products, what’s coming next, and how innovation, AI and automation are continuing to support accountants and bookkeepers. Full event details will be announced soon. Register here (AU) Register here (NZ)MYOB Discover - February Q&A
13 MIN READ Hi everyone, please find all of the questions (and answers) from attendees at the last MYOB Discover event. Most of these questions were answered during the event. But for any that were not answered within the time available, they will be listed here now with answers. They are grouped to help make reviewing these easier and let you scroll to what you find important. Events/Demos/Learning Are there going to be product demos for people outside capital cities who can't make it to community meetups? We do have a number of product demos that happen throughout the year online. We'll make sure to be more vocal on when those are happening! I would have preferred if you demonstrated these features, rather than just speaking about them We have our March Community Meetups in 5 cities around Australia in March where these will be demonstrated Are you doing any PayDay Super webinars? Another webinar is coming soon - keen an eye out for comms about this Will there be more community meetups after march? Yes, in the 2nd half of the year we will have a mix of meetups and MYOB Engage events - look out for comms and newsletters Will there be any Partner Community Meet-ups in Northern Territory? Nothing planned at this time Meetings in 5 cities are fine for city dwellers. What about us in country towns. MYOB webinars demonstrating the products please. Great feedback! We do have a number of product demos that happen throughout the year online. We'll make sure to be more vocal on when those are happening! Software related What has happened with Silverfin development? We have continued development and we now speak to it as Client Accounting in Practice Compliance. Using the Silverfin platform but with MYOB experience in the reports and workpaper requirements. Can remittance advices be added to include as an attachment? Good idea, I will pass this onto the development team When will be able to see correct or incorrect ABN icons on customer cards like we can with suppliers? This isn't on the roadmap, but the feedback will be passed onto the product team. When will ABN icons on customer cards be available on AccountRight like it is on business version? This is already available in Customer cards in MYOB Business Practice BAS is great but the bugs need to be eliminated out of it to improve its accuracy. Thanks for the feedback, I'll be sure to pass it on to our product team! If you have any specific bugs that are causing you the most angst, please feel free to shoot them over and I'll pass them on When can BAS agents get access to Workpapers? This is not on the current roadmap Where can I find information on how MYOB Advisor allocates GL accounts numbers to the Advisor analysis? Once you have selected a client for the Advisor Report you can click on client settings and select Account Mapping For tax, can the worksheet be option for user, so user can input figures without worksheet if user wanted to? This capability is being developed now. We expect changes to apply to the deductions section of Individual return for the new tax year. With other sections shortly after. when can we use online client workpaper in Au? By speaking to our Sales team, you can get access to our online Client Accounting. We are constantly developing and releasing new workpapers each month. When will MAS and AMS be available native online? MAS and AMS will not be available natively online. Our replacement is a modern partnership we are calling Client Accounting, in our Practice Compliance platform (Blue cloud button from AE/AO) How do we access the Client Workspace & Client Accounting? Client Workspace is available through partner.myob.com either through AE/AO software or your partner program. Client Accounting (online) can be accessed by talking to our Sales team. Is it possible to connect a transaction in bank feed to a recurring transaction, which saves on split codes within a transaction? Allocation templates will do this well - check it out from the same are as create a rule - just drop down the selector to choose the allocation template How can MYOB inform you when a junior employee has a birthday and needs a pay rise to the next age bracket? You need to manually update the hourly rate or salary in the employee's record (Payroll > Employees > Salary and wages tab) on their birthday. Is it correct that MYOB Assist doesn’t allow photos to be saved to phone like capture app did? Assist does not have an option to save the photo to your camera roll. However, if you take a picture of the receipt or invoice with your phone camera (and not within the Assist app) you have the option to add this image from your phone photo gallery via the app. Any possibility of getting all MYOB AE ITR data rolled over into practice compliance in one go? We are exploring the options available to do this in one go. At the moment only 1 by 1 is available. What is the best way to upgrade a MYOB v16 file? Recommend to ring MYOB to organise a migration of your file to AccountRight online latest version Where is MYOB at with being able to link Xero files into Practice Compliance - Workpapers / Reporting? Live sync with Xero isn’t currently available in Practice Compliance. That being said, Client Accounting still supports Xero data through our CSV import workflow. It’s quick and simple, and many practices are using that workflow confidently today. Right now, our focus is on strengthening the end-to-end workflow from ledger to lodge. That’s where the biggest gains sit. We’re investing in making the overall process smoother, simpler and more connected, so the core compliance work compounds in efficiency at every step - not just at the point of data import. The intray/uploads when looking for invoices I have noticed it is becoming harder to find the correct invoice. You might search an amount that is total including gst. It won’t find the value in the search. But it will find the amount excluding gst. It should be able to find either $$ value. At the moment the In tray search is limited and may not always match when you use the GST‑inclusive total. A reliable workaround is to search using the ex‑GST amount, supplier name, date, or document number/reference instead. We agree it would be more intuitive to match on both gross and net amounts, and we’ve passed this feedback to the product team so it can be considered in future search improvements. Please bring back corporate admin. This is a low programming cost software for you. Corporate Admin has been retired and MYOB has exited development of that product, with Corporate Admin and Corporate Compliance workflows now supported by NowInfinity and other specialist providers. That means we’re not planning to re‑introduce Corporate Admin. We know some practices valued its simplicity and price point; our focus now is on strengthening our core practice and SME workflows and partnering with providers like NowInfinity to cover corporate compliance and company secretarial needs. Will source documents uploaded to MYOB Business now be included/retained in a backup of the data file? Source documents you upload to MYOB Business (for example via the Uploads or attached to transactions) are stored and backed up as part of the online file in MYOB’s systems. They are not currently bundled into the standard data exports or self‑service backups you can create yourself. If a client needs an archive that includes both ledger data and documents for audit or transition purposes, they can contact support and we can arrange a specialist export where appropriate. When I retrieve the balance sheet or the Profit and Loss statement in MYOB business, the Last year comparison is automatically selected, and I have to manually remove this. How can I permanently turn this feature off please? At the moment there isn’t a global setting to turn the Last year comparison option off by default. The best workaround is to run the report with your preferred settings (for example with Last year comparison unticked), then use Save as to create a custom version and run that saved report next time. We’re also passing this on to our product team as feedback that partners would like more control over default report filters. When will MYOB accounting support cash basis clients? Our core SME products already support cash-basis clients. In AccountRight and MYOB Business you can choose cash vs accrual as the accounting method in your GST/tax settings and then run GST/BAS and key financial reports on that basis. If you have a specific scenario where a cash-basis client isn’t behaving as expected (for example a particular report or export), log a support case with the file name and period so our team can review what’s happening. Has MYOB fixed the problem with the GST reports not matching in AR and Business? We know some partners have seen differences between GST figures in AccountRight, MYOB Business and individual GST reports. In many cases this is due to settings such as cash vs accrual basis, date ranges and filters, or manual journals being included or excluded differently. Where we have identified genuine defects, our product teams are working through these to bring the underlying report logic into line and reduce inconsistencies. If you’re seeing a specific mismatch, the best next step is to log a support case with the file name and reporting period so we can confirm whether it’s a configuration issue or something we need to address in product. Complaints I have from customers is the constant change in the presentation of the product. Are you leaving screens same.? We can’t promise there will never be further changes, because we do need to keep improving the product and meeting compliance and customer needs. What we are doing is standardising on a more consistent design so that future updates are smaller, incremental improvements rather than complete redesigns. Any significant screen changes go through customer and partner testing first, and we rely on that feedback to make sure changes genuinely make things easier, not harder, for users. Recurring customer sales invoices are created but not automatically emailed this was previously the case has something changed? Recurring invoices in MYOB are still designed to automatically create and send invoices on schedule – there hasn’t been a global change to remove that. What can change is the behaviour of an individual recurring template. Can you open the recurring invoice template you’re using and check whether: – It’s still set to automatically create the invoices on your chosen schedule, and – The option to email/send the invoice when it’s created is still turned on? If everything looks correct but the invoices are still not sending, let me know which MYOB product you’re using and whether you’re working in browser or desktop, and I can escalate for a file‑specific investigation Payday Super/Super Is payday super ready to use now? Absolutely - you can set up PayDay Super now in ARL & MYOB Business You can find more information here https://www.myob.com/au/support/myob-business/payday-super-support-hub How do we pay super for subcontractors through Paysuper? Set the contactor up as an employee with the employment classification of other, setup super fund and then add the super line only when preparing a payroll run where the contractor is included In payroll- Pay super , how do I I filter the dates of super payments schedules to eg last 6 months only. I seem to see 3 years worth data? In Super Payments you can toggle the date to newest to oldest which will show the last 6 months at the top of the screen Are there any plans for WPN employers be able to use pay super? Businesses with only a WPN can still use payroll in MYOB but must pay super manually until ABN support changes. Support for WPN is coming. With the rollout of Payday Super from July 2026, can we have more than 1 person authorise super payment? When the person is on leave without access to Australia mobile to authorise, it is important to have a secondary approving person. Currently authorisers need to have access to mobile, or change the authorisers before travelling. I will pass this feedback onto to the Payday super team AI related questions I understand the idea of AI learning, but if the AI is learning from the general public using it incorrectly instead of an accountant/bookkeeper altering correctly, it will learn wrong overall. It doesn’t learn from random public mistakes. It learns from confirmed behaviour and statistically consistent patterns. Anything uncertain stays as a suggestion — not an automatch. Should we delete rules given all this AI improvements in auto-matching? No, your rules are still important. The AI follows a hierarchy for decision making. The AI will check if a rule can be applied to a transaction before trying to find an AI match. What about when the transaction needs to be split. Perfect example at the fuel pump and those little goodies people buy that are not gst-able. Set up an allocation template to handle these transaction - available from Create Rule menu. With smart reconciliation if the transactions are reconciled or matched then you still need to go back & link source documents. That's correct, from the banking screen you can still attach documents and the AI BAS review will also highlight transactions that may need source documents. Can you please turn off auto transfer matching in business connected ledger feeds we have turned off auto matching but still MYOB continues to create TR transfer transactions. if you've already turned off "automatch to record" transfer money should be turned off as well. With the AI BAS will it check the BAS Sales report to the Profit and Loss? AI BAS will review the receipts to bank and flag as income for GST. Why can't AI auto reconcile Subsidiary ledgers to General Ledger and highlight in red difference to review. Some improvements are coming later in 2026. For AI coding, should we clean up old bank rules first or it helps AI to learn? AI will take into account rules as part of its matching logic - but if the rules are no longer useful it's a great practice to cleanse. Auto coding/matching that you call AI is a mostly useless overlay which has slowed down coding and creates errors which will cost clients a lot of money and only a matter of time before it causes insolvencies. We understand the concern — coding accuracy is critical and AI should never get in the way of good bookkeeping. In MYOB, rules and your existing behaviour are applied first, and AI only auto‑matches when there is a very high‑confidence match; where it’s not sure, it surfaces a suggestion for review rather than posting it for you. You can also control the feature (including turning smart matching off) if it’s not adding value for a particular client. We’re continuing to tune the models based on real‑world feedback, with the goal of reducing repetitive work while keeping you firmly in control of the final coding and review. Open banking Do we have move to the Open Banking that is coming? Can we stay with the bank feeds as they are? If already set up with bank feeds do we need to reconnect with open banking? Open Banking is coming very soon. All new clients will be able to connect from April, with connections available to limited banks in March. New clients will be able to connect their banks accounts in minutes! Existing customers will be able to connect from June. Clients will not be required to move in 2026 You can find more information here - https://info.myob.com/au/lp/pr/open-banking Administrative How do we find out who our account manager is You can find that out from the Partner Hub when you log into MYOB Practice Compliance https://partner.myob.com/partner-hub I set up AccountRight for my clients, and they want to know how to find their account manager. How else can i find out who their account manager is for them? Account Managers are available for our Partners - clients can use the general support channels, phone, email or MOCA chat (myob.com/contactus) Questions from NZ Please - we need some new features like this in NZ Thanks for your feedback. AI features like smart reconciliations, and AI business insights are already rolling out to selected NZ customers in beta When will NZ get AI Bas for our GST? Are there any changes for GST in NZ? What is the timeframe to roll out this BAS AI system, specifically the document auto matching (? name) to NZ? At this stage, we don’t have plans to introduce a similar AI BAS experience in New Zealand in the immediate term. We’ve made the decision to launch in Australia first so we can gather key insights and learnings, which will help us shape and refine the experience before considering a rollout in New Zealand. We’ll be sure to keep you updated as our plans evolve. When we will have cloud Practice compliance for NZ? Great question! Just to clarify - Practice Compliance is already available in New Zealand. The remaining module to come is Client Accounting. That’s on our roadmap. We’re currently progressing the Australian rollout, which will help shape the NZ release. We don’t have confirmed dates yet, but we’ll share timing as soon as it’s set. Is there any timeframe as to when client accounting online will come to New Zealand? New Zealand is very much part of our long-term plan for Client Accounting in Practice Compliance. We’re currently rolling out in Australia, and that work is helping shape how we bring it to NZ in the right way. We don’t have dates to share just yet, but it’s something we’re actively planning for and we’ll keep you updated. Can you turn off smart reconciliation? Yes you can from the 3 ellipses (...) in the bank feeds screen However, smart reconciliation learns from your coding, rules etc and needs time to improve. Giving it that time and knowledge of how you code transactions to categories is wise. When will MYOB add the facility to attach documents to Journals? This was mentioned approx 4 years ago and still has not happened. Currently attachments to journals is only available in AccountRight and there are no current plans on the roadmap for MYOB Business. Will these changes mean Fixed Assets will be removed from AO/AE and be available online? It is using the same assets technology that is being used by Statutory Reporter in AO/AE Client Accounting. So if already using that, there won't be a need to move them.Get your clients ready for change - Help them automate Super payments with MYOB’s Payroll.
1 MIN READ Payday Super is coming. Now’s the time to help your small business clients transition. MYOB Pay Super is an all-in-one payroll and super solution that helps your clients pay super on payday directly from payroll. If your clients use MYOB Business, find out how they can get ready and stay compliant. Visit our Payday Super support Hub to find out more here
