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Updates and announcements from MYOB to our Accountant and Bookkeeper communityAustralian Tax
Ask questions, share advice and get help using tax features in AE/AO (desktop) and MYOB Practice Compliance (online)MYOB Client Accounting
Advice, answers, and more about MYOB Client Accounting – the best place to ask questions about Client Accounting, MAS, Assets, Reporter, Accounts, Cash Book, WorkpapersMYOB Practice Manager / Document Manager
Advice, answers, and more about MYOB Practice – the best place to ask questions concerning documents, mail merge, clients or client portals, PDF manager, timesheets, debtors, employees, billings and WIPAdmin Tasks & General Discussions
Get updates and helpful resources from MYOB about the solutions your clients use. Ask questions about anything related to making your clients’ business lives easier.Solo by MYOB for accounting professionals
Ask questions, share advice and get help from a community of Accountants and Bookkeepers supporting sole traders using the Solo by MYOB app
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MYOB Business
Find answers to questions about using MYOB Business Lite and Pro.MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserNew Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
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my.myob is being retired – manage everything in My Account
1 MIN READ my.myob is being retired. From now on, My Account will be the single place for you to manage your MYOB account. Please note: user access is now managed within your MYOB product. What you can do in My Account Subscriptions – View and manage your subscriptions, including upgrades, downgrades, cancellations, or restarts. Business and contact information – If you’re the primary or billing contact, you can manage your practice details and update contact information. Billing contacts – Assign or update the billing contact for your account. Personal details & security – Manage your name, email, and phone number, and set up or edit two-factor authentication methods. Billing & payments – Access your bills, download statements, and manage your payment profile. Licenses – Manage your AE/AO licenses directly within My Account. Support cases – Log and track your open support cases. Software downloads – Access product downloads when you need them.Billing Update
1 MIN READ *Update on billing changes *24/11/25 We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients. To better support that preference, we will continue providing PDF invoices via email. Original post: 24/10/25 From February 2026, we’re introducing a simpler, clearer billing experience designed to make it easier for practices. What does this mean for you? One bill, one view – All charges related to your account will now appear on a single, consolidated bill. Clearer itemisation – See exactly what products you’re billed for, what usage charges apply, and which billing periods they cover. Promotions and discounts – Any eligible discounts will be automatically applied and shown on your bill. Subscription type visible – Easily confirm whether a subscription is monthly, annual, or bi-annual. Accessing your bill Each month, you’ll receive an email notification letting you know your bill is ready. You can access and download your bill directly from My Account. Extra support for practices CSV export – Download a CSV file of your billing transactions to simplify reconciliation and disbursements. Easier for client work – The new format helps you quickly identify and allocate charges where needed. Click here to view an example new billGuide: Workstation Installation for Accountants Office
Hello everyone. We've published a quick guide to completing a workstation installation for Accountants Enterprise on your workstation. These instructions apply to the following products: AO Tax (NZ) AO Practice Manager (NZ) AO Practice Manager (AU) AO Workpapers (AU) AO Statutory Reporter (AU) AO Tax (AU) If you've installed MYOB Accountants Office (AO) on a client server or peer-to-peer network you'll need to run a workstation installation to allow the workstations on your network access to the latest MYOB AO. Before you begin: Make sure you're logged onto the workstation as an administrator. Disable User Account Control for the duration of the install. If you change settings, make sure to reboot the workstation prior to continuing. Enable linked connections - make sure to reboot the workstation after applying this setting. Ensure any anti-virus programs have been disabled that may be operating on the workstation. To run a workstation installation for Accountants Office (AO): Open Windows Explorer and navigate to: \\servername\MYOBAO\AOSQL\WorkstationInstall, where: servername is the name of the server or computer on which you performed the server installation. Double-click on setup.exe. The Licence Agreement window appears. Follow the prompts to continue installation. Click Finish. The workstation installation is completeFinding transactions just got easier
1 MIN READ The “Transactions” tab in Find transactions now makes searching simple and clearer results at a glance – helping you work more efficiently across client files. With this update, you can now: narrow searches with new filters: transaction type, contact and category find the right transaction easier with more context at a glance spend less time searching and troubleshooting transactions See it in action >> https://app.myob.com/?dl=transactionList
Undeposited fund account
Hi, I am new in MYOB solo and access Solo from my laptop. I used Bank\Receive money\undeposited funds account (asset) to record multiple cash sales. This sums up with $1840. $1,840 was deposited into our bank account and bank transaction in Solo showed this amount. However I don't know how to clear the undeposited funds account. Thanks for your reply🟣 CA FAQ — "Accountants Office will expire in x days" message in AO Classic
If you are an Australian customer and use AO Classic, you may be recently encountering the below message when launching the software. To resolve this, we will need to update your licence file (MYOBPS.MYL). Please send this file, which is located in your Accountants Office DATA folder (usually X:\MYOBAO\Data or C:\MYOBAO\Data) to Licensing_AU@myob.com📨 Please include your client ID in the subject line, and the Licensing team will return the amended file with instructions on how to reload it into your system. Read more about this here: Error: "Licence will expire" Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOB
Macro worksheet
Hi Our practice uses Accountants Desktop generated cashbooks and other spreadsheets for our workpapers. These can have macro's within the file to automate actions. We are unable to upload these files to MYOB Practice or vice versa from the client as it is not a supported file. Is there a reason why these types of files are not supported and if security is an issue, is there a way to make the file secure to use in MYOB Practice? Thanks LianeAdding and Asset and journal entry
Hi We have purchased a vehicle on hire purchase. I have tried to follow instruction through MYOB however the journal is not adding up. Can anyone explain the process to include adding a journal for a purchase so I can capture the GST and it all adds up at the end. Do I add the finance company and repayments to the journal or add this separately so it automatically takes each monthly repayment off the loan. I have set up a recurring transactions but not sure how to link it to the original amount of the loan. Any assistance would be much appreciated. Regards MargHelp shape the new Find transactions experience
1 MIN READ We’re rolling out an uplift to Find transactions in MYOB Business – focused on making it faster and easier to locate the exact record you’re looking for. Before this rolls out more broadly, we’re inviting partners to join the beta. If you or your clients spend too much time hunting for “that one transaction”, this one’s for you. 👉 Opt in to the beta and help us get this right before wider release. Please fill out this form >> MYOB Business Beta Registration: Find Transactions – Fill out formAccountRight Classic v19 and earlier versions decommissioning
2 MIN READ We want to let you know that AccountRight Classic v19 and earlier versions will be discontinued from 28 February 2026. Key dates: 10 December 2025: The ability to complete self-service upgrades from AccountRight (v19 or earlier) to a newer version of AccountRight will end. 28 February 2026: AccountRight Classic v19 and all earlier versions will become read-only after your next file confirmation. You can view historical data but will not be able to make any changes to your AccountRight Classic file. To continue working, you will need to subscribe and move your data to a supported MYOB product. Click to view plans. Linking your new supported MYOB AccountRight product to your existing file: Self-serve upgrade before 10 December 2025: You can upgrade to the latest version using the built in AccountRight upgrade tool before 10 December 2025. After this, self-service upgrades from AccountRight classic will no longer be available. See Upgrade to the new AccountRight After 10 December 2025, migrate your data: You can move your data to the newest AccountRight and choose to work on desktop, online, or both — whatever suits your workflow. Submit a migration request Alternately you can switch to an MYOB Business plan that suits you. Our team members are available to discuss your options and assist with data migration. Why are we making this change? The end of AccountRight Classic support was announced in September 2019. Since then, MYOB has not provided new features, patches, compliance updates, or product support for the software. This included updates for newer Windows operating systems. AccountRight Classic is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting your business far into the future. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors—whether you work online, offline, or both. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please reach out to your Account Manager, or contact us. Our team will work with you to make your transition as smooth as possible. Click here for more information
Removing Data Bases from Client List
I need to remove 2 clients from my client list as I no longer act for them as bookkeeper. It seems you can't phone MYOB any more, and there doesn't seem to be any way to remove clients. I need to activate another client but I can't because I have the maximum number of clients that can have. How am I supposed to do this?
V23 E182 error negative $
Hi, I need some assistance. I have an individual tax return with a V23 error (negative $) in E182. This is a HELP loan and says it comes from prefilling report (which does not make any sense and can confirm that the client has no HELP account). How can i remove this ? Thanking you. Varun.Solo starter kit
1 MIN READ Want to help your new Solo client get up to speed faster and use all of the Solo features? We've got you covered! Here's an easy getting started guide Share this link with any Solo clients you're working with, so they can download and maximise the benefits of using Solo by MYOB.2025 raised the bar for your clients' books, and we’re not done yet.
1 MIN READ In 2025, our focus has been on delivering innovation that works for everyone’s business — from smarter automation and AI-led improvements to features that strengthen compliance and make everyday tasks feel simpler. Every update was designed to add real value, helping your clients stay in control, move faster, and feel more confident in the numbers that matter most. Read more >AccountEdge decommissioning
1 MIN READ We want to let you know that AccountEdge, AccountEdge Network Edition and First Edge are being decommissioned from 28 February 2026. AccountEdge and all earlier versions will become read-only. You can view historical data but will not be able to make any changes to your AccountEdge file. Explore migration options You have the option to move your data to MYOB Business, giving you the flexibility to work on any device through a browser. Plan your upgrade before February 2026 to ensure a seamless transition. Learn more Why are we making this change? The end of AccountEdge support was announced in April 2022. Since then, MYOB ceased to provide new features, patches, compliance updates, or product support for the software. AccountEdge is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting your business far into the future. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please contact us. Our team will work with you to make your transition as smooth as possible.
MYOB Solo
I have a new client and have started him on Solo, and he has invited me into the file. However, I cannot see the bank transactions, but I can see all the transactions via the find transactions function. I need to see the bank transactions to reconcile the bank and make sure I have captured all the income and expenses. Have I missed something?
Preparing client BAS and looking for Solo app visibility
Hi there, I am working with a client on SOLO but finding the bookkeeper access very limited especially when trying to do quarterly BAS, help & ascertain where they are having issues. Not having access to the APP itself is VERY unhelpful to see the USER options & menus available i.e. setting up bank rules etc. Is there a plan to add this to the Bookkeeper access as it would help us to support our clients and also help us recommend SOLO? PS I have access to competitor apps
