Featured Content
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important...
Practice Boards
Announcements
Updates and announcements from MYOB to our Accountant and Bookkeeper communityMYOB Discover (Accountant & Bookkeeper events)
MYOB Discover - your opportunity to stay ahead with the latest updates from MYOB. In this board you will find links to previous events, Q&A from past events and info to register for future events.Australian Tax
Advice, answers, and more about Australian Tax using tax features in MYOB Practice Compliance (online) and AE/AO (desktop).MYOB Client Accounting
Advice, answers, and more about MYOB Client Accounting – the best place to ask questions about Client Accounting, MAS, Assets, Reporter, Accounts, Cash Book, WorkpapersMYOB Practice Manager / Document Manager
Advice, answers, and more about MYOB Practice – the best place to ask questions concerning documents, mail merge, clients or client portals, PDF manager, timesheets, debtors, employees, billings and WIPAdmin Tasks & General Discussions
Get updates and helpful resources from MYOB about the solutions your clients use. Ask questions about anything related to making your clients’ business lives easier.Solo by MYOB for accounting professionals
Ask questions, share advice and get help from a community of Accountants and Bookkeepers supporting sole traders using the Solo by MYOB app
Partner Program
Partner Program Member Forum Access
Leave a post here if you're an MYOB Partner Program member and would like access to join the Partner Program Community Forum space
SME Boards
MYOB Business
Find answers to questions about using MYOB Business Lite and Pro.MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserNew Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
Stay up to date by clicking follow🔔for notifications
Changes to MYOB AccountRight offline mode
5 MIN READ **Updated with new FAQs 21/04 - please scroll down Hello Accountant and Bookkeeper community. An important update was emailed to our partners yesterday, but I am posting an update here as well for any who might have missed it (and because it is being discussed in the forum already). From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. Updated FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.
GST report not including GST on sales invoice received
Hi MYOB Community, I have a client who is registered for GST on a cash basis. We reconcile the balance sheet (accruals) with the GST report when preparing every BAS. This is a non-negotiable at our firm. I've pinpointed an issue whereby the GST charged on freight included on the customer invoice is showing in the GST control account on the balance sheet. However, the GST report (cash basis) shows the payment received without any GST. The freight charge was $695 inc GST. I haven't seen this before. The invoice was for an export sale yet the client charged the customer GST on the freight component only. I am not sure why. Putting that aside, has anyone had a similar issue recently? Rather than ring MYOB to 'tweak' the file, I thought I'd ask the community first. If they cannot resolve the difference, I'll record a journal entry so the $64 GST amount appears in the GST subledger report. I'd make sure the $64 is not duplicated in the GST liability GL report. Thanks in advance. Jane
Task Template
Hi everyone, We are currently handling Fringe Benefits Tax (FBT) work for our clients using MYOB AO / MYOB Online. However, we have noticed that there is no standard FBT template available within MYOB Online for client communication or approval purposes. We prepare the FBT return in MYOB Online, but then send it to clients manually; alternatively, we use our own template which needs to be manually pasted into the description. Just wanted to check with others: How are you managing FBT client approvals in MYOB AO / MYOB Online? • Are you using any standard templates, workarounds, or integrations? • Is there any way to automate this process within MYOB that we might be missing? Would really appreciate any suggestions or best practices from other firms. Thanks in advance!📣 Partners — heads up on a Pay Super update your clients may be asking about.
1 MIN READ We've increased the Pay Super payment limit! Clients can now update their own limit directly in MYOB — all self-serve, no need to contact support. This is particularly relevant ahead of Payday Super on 1 July. Check out this page for instructions on how to update your payment limit! If any clients need a limit above the available options, they can email paysuper@myob.com directly. If any of your clients have an open request with us, we'll be reaching out to them — but they're welcome to self-serve now. Feel free to share with any clients who've raised this.
Offline desktop
So what MYOB said would never happen is now going to !! From 17 June 2026 AccountRight desktop is being phased out. You have to be joking MYOB - 9 days before the end of the 2026 financial year, and between now and then bookkeepers and accountants have to convince their clients to upload their files online. What do you suggest we tell clients who don't have internet access and those who refuse to work online. At least on the desktop if the internet goes down (your end or theirs) they can still keep their businesses goingAccountRight Classic v19 and earlier versions decommissioning
2 MIN READ We want to let you know that AccountRight Classic v19 and earlier versions will be discontinued from 28 February 2026. Key dates: 28 February 2026: AccountRight Classic v19 and all earlier versions will become read-only after your next file confirmation. You can view historical data but will not be able to make any changes to your AccountRight Classic file. To continue working, you will need to subscribe and move your data to a supported MYOB product. Click to view plans. Linking your new supported MYOB AccountRight product to your existing file: Migrate your data: You can move your data to the newest AccountRight and choose to work on desktop, online, or both — whatever suits your workflow. Submit a migration request Alternately you can switch to an MYOB Business plan that suits you. Our team members are available to discuss your options and assist with data migration. Why are we making this change? The end of AccountRight Classic support was announced in September 2019. Since then, MYOB has not provided new features, patches, compliance updates, or product support for the software. This included updates for newer Windows operating systems. AccountRight Classic is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting your business far into the future. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors—whether you work online, offline, or both. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please reach out to your Account Manager, or contact us. Our team will work with you to make your transition as smooth as possible. Click here for more information
MYOB AE Reporter 3.5.7 is now available for New Zealand!
Hi all, MYOB AE Reporter 3.5.7 is now available for New Zealand! This release rolls the Masters forward to the 2027 year. Key changes include: trust tax rate updates, format changes for trusts, accounting policy updates, a new IR10 keypoint for investment boost assets. 👉 See the full release notes and install guide here. Questions about the update? Drop them below.
What’s New in Online Client Accounting - Q1 2026
It’s been a busy start to 2026, and with April already here, the team has been focused on delivering improvements across Client Accounting. Over the past quarter, we’ve made updates to streamline reconciliation, improve visibility, and reduce manual work. You can find full details on our What’s New page but below is a quick summary of the key updates from the past quarter. Chart of accounts improvements (AU) We’ve introduced 10 new accounts to the Chart of Accounts to improve consistency and usability, helping ensure smoother workflows and more reliable reporting. New Notes to Provisions in Financial Statements A new Provisions note helps distinguish current and non‑current provisions. The note displays automatically based on account balances and period comparisons. Income tax payable/refundable template – trusts Trusts now have access to an Income tax payable or refundable template, including a section to record tax paid by trustees on behalf of beneficiaries. New workpapers Inventories workpaper Track, reconcile, and review detailed inventory balances and adjustments Inventories Summary workpaper Consolidate inventory types and linked accounts from multiple inventory workpapers into one clear summary Travel expenses workpaper Reconcile travel expenses and identify non‑deductible components Entertainment expenses workpaper Reconcile entertainment expenses and identify non‑deductible components External document links to workpapers You can now link to external documents (for example, SharePoint or Google Drive) directly from workpapers, no need to upload files into Client Accounting. Income statement updates (trusts) Losses carried forward from prior years are now included Amounts from the Income Allocation workpaper only flow to the Income Statement when the workpaper is starred Tax adjustments to beneficiary distributions You can now enter tax adjustments in the Income tax expense workpaper: If taxable income no longer matches Net profit/(loss) before tax and distributions, beneficiary distributions are adjusted proportionally Manual adjustments can be entered using the other field Income tax expense will no longer source amounts from Income Allocation if the template hasn’t been created📢 MYOB AE/AO 5.4.57/2026.0 is now available for New Zealand!
1 MIN READ This release brings the 2026 compliance updates, some handy workpaper additions, and a few fixes. ⚠️ Practice Manager users – Once you have installed the latest release (2026.0) you will then need to add in new accounting years and periods for time sheets to work. See how to add in new accounting years and periods. What's new? NZ Investment Boost – apply the new 20% upfront tax deduction on qualifying new assets in AE/AO and Assets Live IR10 Workpaper – new keypoint 60 for the total value of investment boost assets being claimed Motor vehicle private use – a new workpaper is now available 2026 timesheets – install this update to unlock the 2026 year in Practice Manager timesheets Job Manager – add an accounting year for a client directly from the Job Sheet homepage A couple of things to be aware of: MYOB AccountRight Classic v19 has been discontinued from 28 February 2026 and can no longer be configured in Client Accounting. This release also includes statutory reporter fixes and general bug fixes. 👉 See the full release notes here. Questions about the update? Drop them below.🟣 CA FAQ — Why am I getting a "access denied" message when opening an AccountRight file in AE/AO?
If you use AE/AO, you may encounter an "access denied" error when trying to open an AccountRight file in Client Accounting, similar to the message below: This is often due to the default Administrator user in the AccountRight file being linked to a my.MYOB account or set up with a password. This Administrator account is used by AE/AO in the background to connect to the configured files. If there is a password or email linked to it, Client Accounting will not be able to authenticate, and this throws up the error message. ⛔ You can confirm this by opening the file in desktop AccountRight and checking the following: Create an online MYOB login for this user should be unticked ☐ The Email field should be blank If the Administrator user has been linked to an email address/MYOB login, you will need to create a new user account in desktop AccountRight. You can name this account something like "AO Admin". Leave the above fields blank/unchecked and ensure the user account has administrator privileges selected. Do not enter a password. ❌ Once this new account has been created, you will need to go back into AE/AO and run the CAConfig script to remove the current configuration settings: Running an SQL script in AE/AO From there you will be able to reconfigure, entering the AO Admin (in this case) account in the Username field, and ensure you leave the password blank. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOBAO Classic Freezing in Windows 11
Hello, all. I have an accountant client who is experiencing freezes when they are using AO Classic on Windows 11. They're getting the following error in the Event Viewer: Failed to get IntegrationType when send login telemetry data, error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) Error in ExceptionWindow Exception Source: .Net SqlClient Data Provider Exception Type: System.Data.SqlClient.SqlException Exception Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified) Exception Target Site: EmployeeCacheWrite ---- Stack Trace ---- at Solution6.VPM.BusinessLogic.Core.EmployeeCacheWrite(String ConnectionKey, Int32 EmployeeID, String CacheType, String XMLData) at Solution6.VPM.Client.UIHelperClasses.EmployeeSettings.WriteEmployeeSettings() at Solution6.VPM.Client.ClientFrameWork.FrameWork.Main(String[] params) Any ideas?
Payday super: Getting ready for 1 July 2026 - Register for our webinar
1 MIN READ MYOB is here to make Payday Super simple. Payday Super is new legislation requiring Australian employers to pay super at the same time as wages, with contributions reaching employee funds within 7 business days of payday. The changes come into effect on 1 July 2026. If you're currently using the ATO's Small Business Super Clearing House (SBSCH), the ATO recommends completing your final quarterly payment by 28 April 2026 and transitioning to an alternative solution before then — the SBSCH retires on 1 July 2026. For many employers, that means now is the time to switch on MYOB Pay Super and get into a payday rhythm ahead of the change. With MYOB, payroll and super sit in one platform. Pay Super is included in MYOB subscriptions with payroll and uses ATO SuperStream standards — so you can pay super each payday and be prepared when Payday Super starts. Webinars will be Tuesday 24 March at 10am or Wednesday 25 March at 10am AEDT Register here See the agenda and learn more hereOpen Banking rollout is now underway for new MYOB customers
1 MIN READ We’ve now started the phased rollout of Open Banking to new MYOB customers in Australia. This introduces a secure, consent-driven way to connect bank feeds for SME clients. What’s changing? With Open Banking, eligible bank feeds can be connected in minutes rather than taking several days to activate. Connections are authorised directly through the bank, with client consent. What you’ll need when setting up bank feeds For accountants and bookkeepers, there are two key requirements when setting up bank feeds for your SME clients: A valid ABN recorded in the client file A nominated representative who is authorised with the bank for Open Banking access (this is a bank-level permission) Important notes The rollout is phased, starting with new MYOB customers Classic bank feeds process will continue in parallel for the foreseeable future Bank-level permissions are managed directly with the financial institution If you have questions about setup, permissions, or how this will work in practice, please post them below. We will be sharing further details in upcoming communications. You can also read the full details and FAQs here 👇 Learn moreA new era for everyone's business
1 MIN READ New MYOB AI, built to support modern practices with agents that take on the repetitive work and intelligent features that sharpen review, accuracy, and insight. We’re transforming the way practices do things with the launch of our first agentic offering, AI BAS. Plus, AI-powered features like AI Business Insights, Smart Invoice Reminders, and Smart Reconciliation that provide impact-led insight and boost cashflow management. Our new agentic offering and AI-powered features (currently in beta) give you a strategic advantage, by lifting quality, unlocking capacity, and creating more time for high-value client work. Read all about itOn-demand > MYOB Discover: February 2026
1 MIN READ Re-watch or catch up on MYOB's first big event of the year. Explore the latest product updates, expert tips for your practice, and practical resources to help you and your clients get ahead Catch up on the latest MYOB product updates and explore how general-purpose AI and automation are shaping the profession. Learn what’s coming next and how MYOB’s approach to AI is designed to empower accountants and bookkeepers, helping your practice and your clients get ahead. Click here to watch on demand for Australia Click here to watch on demand for New Zealand If you prefer, you can catch a summary of the content in our blog here You can also review all questions and answers from the event posted [here]Registrations open - Join us at MYOB Discover > 27th May 2026
1 MIN READ Find your edge at MYOB Discover Registrations are now open for the next MYOB Discover - your opportunity to stay ahead with the latest updates from MYOB. Join us to hear what’s new across our products, what’s coming next, and how innovation, AI and automation are continuing to support accountants and bookkeepers. Full event details will be announced soon. Register here (AU) Register here (NZ)
