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We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important...
Practice Boards
Announcements
Updates and announcements from MYOB to our Accountant and Bookkeeper communityAustralian Tax
Ask questions, share advice and get help using tax features in AE/AO (desktop) and MYOB Practice Compliance (online)MYOB Client Accounting
Advice, answers, and more about MYOB Client Accounting – the best place to ask questions about Client Accounting, MAS, Assets, Reporter, Accounts, Cash Book, WorkpapersMYOB Practice Manager / Document Manager
Advice, answers, and more about MYOB Practice – the best place to ask questions concerning documents, mail merge, clients or client portals, PDF manager, timesheets, debtors, employees, billings and WIPAdmin Tasks & General Discussions
Get updates and helpful resources from MYOB about the solutions your clients use. Ask questions about anything related to making your clients’ business lives easier.Solo by MYOB for accounting professionals
Ask questions, share advice and get help from a community of Accountants and Bookkeepers supporting sole traders using the Solo by MYOB app
Partner Program
Partner Program Member Forum Access
Leave a post here if you're an MYOB Partner Program member and would like access to join the Partner Program Community Forum space
SME Boards
MYOB Business
Find answers to questions about using MYOB Business Lite and Pro.MYOB AccountRight
Find answers to questions about using MYOB AccountRight on the desktop or in the browserNew Zealand Payroll and Tax
Find answers to New Zealand payroll and tax questions.
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Solo starter kit
1 MIN READ Want to help your new Solo client get up to speed faster and use all of the Solo features? We've got you covered! Here's an easy getting started guide Share this link with any Solo clients you're working with, so they can download and maximise the benefits of using Solo by MYOB.2025 raised the bar for your clients' books, and we’re not done yet.
1 MIN READ In 2025, our focus has been on delivering innovation that works for everyone’s business — from smarter automation and AI-led improvements to features that strengthen compliance and make everyday tasks feel simpler. Every update was designed to add real value, helping your clients stay in control, move faster, and feel more confident in the numbers that matter most. Read more >AccountEdge decommissioning
1 MIN READ We want to let you know that AccountEdge, AccountEdge Network Edition and First Edge are being decommissioned from 28 February 2026. AccountEdge and all earlier versions will become read-only. You can view historical data but will not be able to make any changes to your AccountEdge file. Explore migration options You have the option to move your data to MYOB Business, giving you the flexibility to work on any device through a browser. Plan your upgrade before February 2026 to ensure a seamless transition. Learn more Why are we making this change? The end of AccountEdge support was announced in April 2022. Since then, MYOB ceased to provide new features, patches, compliance updates, or product support for the software. AccountEdge is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting your business far into the future. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please contact us. Our team will work with you to make your transition as smooth as possible.
Adding spend/receive money to drop down list for bank account already categorised as "Bank"
Hi All, I would like guidance on how to add the bank account (already categorised as "Bank") onto the dropdown list of Spend Money/Receive Payment as by default, the account should have appeared under the list, but it didn't. Kindly assist. Thank you.
Macro worksheet
Hi Our practice uses Accountants Desktop generated cashbooks and other spreadsheets for our workpapers. These can have macro's within the file to automate actions. We are unable to upload these files to MYOB Practice or vice versa from the client as it is not a supported file. Is there a reason why these types of files are not supported and if security is an issue, is there a way to make the file secure to use in MYOB Practice? Thanks Lianemy.myob is being retired – manage everything in My Account
1 MIN READ my.myob is being retired. From now on, My Account will be the single place for you to manage your MYOB account. Please note: user access is now managed within your MYOB product. What you can do in My Account Subscriptions – View and manage your subscriptions, including upgrades, downgrades, cancellations, or restarts. Business and contact information – If you’re the primary or billing contact, you can manage your practice details and update contact information. Billing contacts – Assign or update the billing contact for your account. Personal details & security – Manage your name, email, and phone number, and set up or edit two-factor authentication methods. Billing & payments – Access your bills, download statements, and manage your payment profile. Licenses – Manage your AE/AO licenses directly within My Account. Support cases – Log and track your open support cases. Software downloads – Access product downloads when you need them.
MYOB Solo
I have a new client and have started him on Solo, and he has invited me into the file. However, I cannot see the bank transactions, but I can see all the transactions via the find transactions function. I need to see the bank transactions to reconcile the bank and make sure I have captured all the income and expenses. Have I missed something?
Preparing client BAS and looking for Solo app visibility
Hi there, I am working with a client on SOLO but finding the bookkeeper access very limited especially when trying to do quarterly BAS, help & ascertain where they are having issues. Not having access to the APP itself is VERY unhelpful to see the USER options & menus available i.e. setting up bank rules etc. Is there a plan to add this to the Bookkeeper access as it would help us to support our clients and also help us recommend SOLO? PS I have access to competitor appsImportant update: where to manage user access
1 MIN READ We’re making it easier to manage who can access your MYOB software. From now on, all user access management will be handled directly in your product. What this means for you For your practice users, you’ll continue to manage access to client files in MYOB Practice Compliance. Click here for detailed instructions - Giving users access to client files In MYOB Business and AccountRight, you can now manage all your users — including adding and removing access — without leaving the product. Click here for detailed instructions - Manage users What’s not changing Your current users and permissions remain the same unless you make changes. There’s no impact on how your existing data or client files are accessed. This change puts user management closer to where the work happens, saving you time and giving you more control.Billing Update
1 MIN READ *Update on billing changes *24/11/25 We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients. To better support that preference, we will continue providing PDF invoices via email. Original post: 24/10/26 From February 2026, we’re introducing a simpler, clearer billing experience designed to make it easier for practices. What does this mean for you? One bill, one view – All charges related to your account will now appear on a single, consolidated bill. Clearer itemisation – See exactly what products you’re billed for, what usage charges apply, and which billing periods they cover. Promotions and discounts – Any eligible discounts will be automatically applied and shown on your bill. Subscription type visible – Easily confirm whether a subscription is monthly, annual, or bi-annual. Accessing your bill Each month, you’ll receive an email notification letting you know your bill is ready. You can access and download your bill directly from My Account. Extra support for practices CSV export – Download a CSV file of your billing transactions to simplify reconciliation and disbursements. Easier for client work – The new format helps you quickly identify and allocate charges where needed. Click here to view an example new billAccountRight Classic v19 and earlier versions decommissioning
2 MIN READ We want to let you know that AccountRight Classic v19 and earlier versions will be discontinued from 28 February 2026. Key dates: 10 December 2025: The ability to complete self-service upgrades from AccountRight (v19 or earlier) to a newer version of AccountRight will end. 28 February 2026: AccountRight Classic v19 and all earlier versions will become read-only after your next file confirmation. You can view historical data but will not be able to make any changes to your AccountRight Classic file. To continue working, you will need to subscribe and move your data to a supported MYOB product. Click to view plans. Linking your new supported MYOB AccountRight product to your existing file: Self-serve upgrade before 10 December 2025: You can upgrade to the latest version using the built in AccountRight upgrade tool before 10 December 2025. After this, self-service upgrades from AccountRight classic will no longer be available. See Upgrade to the new AccountRight After 10 December 2025, migrate your data: You can move your data to the newest AccountRight and choose to work on desktop, online, or both — whatever suits your workflow. Submit a migration request Alternately you can switch to an MYOB Business plan that suits you. Our team members are available to discuss your options and assist with data migration. Why are we making this change? The end of AccountRight Classic support was announced in September 2019. Since then, MYOB has not provided new features, patches, compliance updates, or product support for the software. This included updates for newer Windows operating systems. AccountRight Classic is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting your business far into the future. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors—whether you work online, offline, or both. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please reach out to your Account Manager, or contact us. Our team will work with you to make your transition as smooth as possible. Click here for more informationXero sync update in Practice Compliance
Hey everyone, We wanted to share a quick update on Xero sync in Client Accounting – Practice Compliance. Earlier this year Xero made a change that blocked the live sync connection between Xero and Client Accounting. Unfortunately, that block is still in place. We know many of you work with clients across different business platforms, and our goal is to make that as seamless as possible. Client Accounting continues to support data from multiple sources – we believe you should have the flexibility to work with any client file or ledger type. You are still able to bring Xero client data into Client Accounting easily using the CSV upload workflow. It’s quick, stable, and gives you a clean, point-in-time snapshot of your client’s data to work from. Many practices are already using this workflow confidently today. Live sync from MYOB Business and QBO continues as normal. Why manual upload works well The CSV import workflow in Client Accounting is simple to use and offers a few practical benefits: Control: Choose exactly when to bring in client data Clarity: Work from a clean, finalised set of figures for each period Stability: Once imported, your work isn’t affected by client-side changes Simplicity: Fewer steps than legacy workflows like AE/AO or MYOB-to-Xero connections Resources to help you with CSV import To make this process even easier, we’ve created: A step-by-step guide for a Xero manual import via CSV A short video demo for manual import via CSV These resources walk you through exactly what to do and how to check that your file is set up correctly. What we’re improving next We’re making the import experience smoother and faster, with updates coming soon: Simplified uploads – fewer steps, closer to one-click Built-in guidance – in-platform help as you upload Additionally, we are exploring single-file import to remove the need for separate current and prior-year files. This is a work in progress, and we’ll keep you updated as we work through the technicalities. These improvements keep Client Accounting flexible and reliable, while giving you more control over how and when you work with client data. Thanks for your patience and ongoing support on this one.Deposits - Sales (Liability)
Client has Deposit - Sales balance (Liability) in MYOB of $385,010, this is not correct, and they do not hold this amount in deposits, movement for the year was $164k, trying to work out what is the actual balance of deposits owing and why this value is so high....which is not correct.Redesigned interface for all tax returns!
Hello everyone! The latest update to MYOB Practice Compliance improves how information is displayed across all forms, schedules, and worksheets. Combining three key layout enhancements: Wider form widths: Forms are now centred with a fixed width, reducing unused space and presenting data in a cleaner, more balanced view. More fields on screens: Repeating fields are displayed side by side in a table-style layout, rather than all stacked vertically, allowing more information to be visible on one screen. Additional visual adjustments : Field alignment, spacing, and visual separators are now consistent across components, with clearer Yes/No buttons and improved hover states. These changes make forms easier to see, scan, and move through, reducing scrolling and helping you stay focused from start to finish.A total of 8 new workpapers delivered in October!
We’ve released three more workpapers since our last update, bringing the total to eight in October – and a major milestone of 25+ now live in Client Accounting. We’re closing out 2025 with real momentum. Every new workpaper takes more of the manual work out of your day, connecting the core jobs that keep your compliance workflow running smoothly. These aren’t edge cases – they’re the essentials behind every special purpose reporting job, compounding time-savings and consistency across every client file you touch. Why this matters More standardised workpapers mean: Less time lost on setup – data flows through automatically across jobs. Fewer errors – built-in logic and validation handle the tricky calculations. Consistent outcomes – every preparer works from the same foundation. Cumulative efficiency – each release builds on the last, compounding time-savings across your compliance workflow. So, what’s new..? We’ve released three more workpapers this month, adding to the five announced earlier in October. You can read that update here Prepaid borrowing expenses Calculates the amortisation of borrowing expenses over five years – no more manual schedules. Bank loans Reconciles loan liabilities and splits current vs non-current balances automatically. Includes calculators for monthly interest and principal, with manual adjustment options. Dividends received Reconciles dividend income from multiple sources against revenue accounts, including franking credits, TFN withholding tax and gross-up amounts. 💡 See full details on the October releases: 👉 What’s new in Client Accounting – October 2025 And we’re not slowing down – more core workpapers are already in development for November. Stay tuned for further updates!Incident with our AE/AO services that is affecting your ability to preview bills and tax returns
1 MIN READ Our team is currently investigating an issue with our AE/AO services that is affecting your ability to preview bills and tax returns. We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. We have now confirmed that this disruption was introduced by the latest Microsoft 365 update released on 04/10. Microsoft has provided a workaround to restore service. Error “The text formatting command is not available” when opening emails in classic Outlook or docu… Please note that the final step in this process is to disable automated updates to prevent the system from reinstalling the faulty version while Microsoft works on a permanent fix. They recommend keeping an eye on their update page for further information and guidance on when it will be safe to re-enable automatic updates. Release notes for Current Channel releases - Office release notes | Microsoft Learn Thank you for your patience while we worked to resolve this issue.🟣 CA FAQ — I've updated Windows, why can I no longer print reports in AE Accounts?
If you use AE Accounts, and have recently updated Windows, you may encounter an error when trying to review reports related to CTL3D32.dll. 🛑 This file was used by older versions of Windows as a part of UI rendering and was affected in a recent update. AE Accounts (being older software) relies on this file to generate/review reports and other functions. 📝 To resolve this, CTL3D32.dll can be copied from a working workstation to the C:\Windows\SysWOW64\ folder, and this will resolve the issue. However, it is important to always consult with your IT provider before making changes to the Windows directory on your workstation. Please reach out to the Client Accounting team if you have any questions. Scott Client Accounting MYOBUpdates to MYOB account payments and processing
1 MIN READ Starting 24 October 2025, we’re partnering with Stripe to manage automatic recurring payments for your MYOB subscription/s. There’s nothing you’ll need to do - we’ll use the same credit card or bank account to deduct payments automatically. This change will be rolled out over the next three months. You may receive confirmation from Stripe about your payment setup once the changes take effect. If you're a customer in New Zealand paying on account via EFT, please note that we will only accept payments into MYOB's Westpac bank account. Please check your bill for the correct payment details and update your systems accordingly to ensure your payments are processed without delay.
