Forum Discussion

Chelly's avatar
Chelly
Experienced Cover User
2 days ago
Solved

Adding a new user

 

  • Isaiah_C's avatar
    Isaiah_C
    2 days ago

    Hi Chelly,

     

    Since it's been close to 24 hours and the user still can't access their account and you're still having this error message, the best step now is to contact our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll check your account and sort it out for you.

     

    For troubleshooting steps for 2FA, try this link.

     

    Regards,

    Sai

     

     

  • Chelly's avatar
    Chelly
    Experienced Cover User
    2 days ago

    Help, I am the Admin for our MYOB AccountRight and one of our users have lost the 2FA. I've tried deleting them and re-inviting them but get this message it's been close to 24 hrs how long does it take to get our online account ready????? Meanwhile 5 other users are able to use the online MYOB account

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      2 days ago

      Hi Chelly,

       

      Since it's been close to 24 hours and the user still can't access their account and you're still having this error message, the best step now is to contact our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll check your account and sort it out for you.

       

      For troubleshooting steps for 2FA, try this link.

       

      Regards,

      Sai

       

       

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