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Lily_SFP's avatar
Lily_SFP
Contributing User
2 years ago
Solved

User

I had set up a user as Advisor a while ago. Recently, they lost the access (not sure why) but they could not get back into our myob account from their end.

Tried deleting the Advisor access but was not sucessful due to there is an audit trail under this user.

How do I re set the user access? Deactivating and reactivating does not work.  

 

Have post the issue under an incorrect category so I re-post the problem here. 

 

Thanks

Lily 

  • LRBooks61's avatar
    LRBooks61
    3 years ago

    Hi Krys

     

    have a look at your pay items

     

    there is an option to automatically reduce base hours

     

    see if this has been ticked in the site allowance pay item

     

    There may be something in the work over set up also 

     

    Hope that helps

     

    Lisa

     

1 Reply

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  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi Lily_SFP,

     

    Thanks for your post. It seems that you're encountering an issue with resetting user access, particularly for an advisor or administrator role. Controlling who can access your company's files and what access they have is vital to keeping your data secure.

     

    For resetting user access, you will need to manage the user access. This helpful article, Manage Users, will help you along the process. You may choose between a browser or desktop, depending on the MYOB product that you're currently using. Please note that to set up or manage user accounts, you need to be signed in to your company file with the Administrator account or be a user who has been assigned the Administrator role.

     

    If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

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I had set up a user as Advisor a while ago. Recently, they lost the access (not sure why) but they could not get back into our myob account from their end.

Tried deleting the Advisor access but was not sucessful due to there is an audit trail under this user.

How do I re set the user access? Deactivating and reactivating does not work.  

 

Have post the issue under an incorrect category so I re-post the problem here. 

 

Thanks

Lily 

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I had set up a user as Advisor a while ago. Recently, they lost the access (not sure why) but they could not get back into our myob account from their end.

Tried deleting the Advisor access but was not sucessful due to there is an audit trail under this user.

How do I re set the user access? Deactivating and reactivating does not work.  

 

Have post the issue under an incorrect category so I re-post the problem here. 

 

Thanks

Lily 

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Recently, they lost the access (not sure why) but they could not get back into our myob account from their end. Tried deleting the Advisor access 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi Lily_SFP,

\n

 

\n

Thanks for your post. It seems that you're encountering an issue with resetting user access, particularly for an advisor or administrator role. Controlling who can access your company's files and what access they have is vital to keeping your data secure.

\n

 

\n

For resetting user access, you will need to manage the user access. This helpful article, Manage Users, will help you along the process. You may choose between a browser or desktop, depending on the MYOB product that you're currently using. Please note that to set up or manage user accounts, you need to be signed in to your company file with the Administrator account or be a user who has been assigned the Administrator role.

\n

 

\n

If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

\n

 

\n

Otherwise, if my response has answered your question, please click on \"Accept as Solution\" to help other users find this information.

\n

 

\n

 

\n

Kind regards,

\n

Shella

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