AccountRight: Getting Started

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Invalid Fingerprint Error

Hi Everyone Products: AccountRight Got a question about using the below tool? There is a second post on this thread that does answer commonly asked questions - scroll down to see that pos...

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Intray upload via email
I would send many invoices via email to the MYOB app uploads but when I went to enter them, many were missing. I went to 'more ways to upload, and generated a new email address. I click the copy butt...
michy68
1 day ago
281Views
2likes
13Comments
Incorrect Credit Card Charge
Hi there, MYOB deducted 12 x my monthly payment from my credit card (yes 1 year's payment) in one hit this month for no apparent reason. Has this happened to anyone else? Of course it happened on th...
FrankP68
2 days ago
36Views
0likes
1Comment
New user showing as Access Removed online
I have tried to set up a new user, and unfortunately they let the invitation expire. Now I am unable to resend as instead of showing as expired when online they show as Access Removed. I contacted ...
PenJ
2 days ago
51Views
0likes
5Comments
Subscription update required
For the past month I've been trying to get this resolved - emails, phone calls - and still not resolved... It's been such a frustrating experience!!! First, I couldn't update my card expiry details ...
Minette
2 days ago
53Views
0likes
2Comments
Login Change - SERIOUSLY!!
Then get a code emailed. Put in code. Now I'm in. Is this going to be the new norm from now on? Let's make it easier to get in not take 5 mins more...
BJ3
2 days ago
login page
92Views
1like
2Comments
Three types of challenge to login now!
AccountRight Desktop I am surprised there isn't a question about this already. For the past two days, as well as putting in my email address, then clicking a button, then putting in my password, cl...
doublet
4 days ago
80Views
4likes
1Comment
MYOB Outage 27/4 to 28/4
MYOB's planned outage obviously went far longer than the 6:30am restart this morning however what infuriated me apart from lack of advance notification is the fact the outage was listed for MYOB Busi...
Albare
4 days ago
112Views
0likes
3Comments
AccountRight End of Life
I have AccountRight Plus and have two company files, 1 is already online and the other is still offline. As I understand from 17th June I will no longer be able to use the company file that is offli...
ReefGroup
4 days ago
113Views
1like
2Comments
Unanwered Complaint
I lodged a formal complaint over a week ago via email and also have followed it up. MYOB have not replied to any emaill or my complaint regarding overcharging of 3 accounts we have never used. I have...
Heidi12
5 days ago
56Views
0likes
3Comments
Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unf...
Lucky_Man
5 days ago
843Views
4likes
19Comments
MYOB New Version Updates
Hi Support Team I’m hoping to get some guidance on how MYOB updates are handled. We’re using AccountRight Server Edition and with each new update, most users seem to receive it automatically. Ho...
sanjita_prasad
6 days ago
76Views
0likes
3Comments
MYOB Users
Gidday How can I resend an invite to a durrent user Cheers Glenn
GlennC
6 days ago
32Views
0likes
1Comment
Cancellation of MYOB subscription
I would like to request the cancellation of my MYOB subscription before the end of my free trial period. I have tried to locate the cancellation option in my account, but I was unable to find any av...
Solved
KokSeng
7 days ago
264Views
0likes
12Comments
MYOB Desk top being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid Jun...
Cappuccino
9 days ago
202Views
5likes
6Comments
Restoring old MYOB file into my library error
I am trying to restore a 2024 backed up company file into my library and keep getting the following error: Code: InvalidType (17) Message: (InvalidType): Unable to locate Service type with Co...
OnBalance
11 days ago
62Views
0likes
2Comments
Contact log Web Browser Online Version
With the desktop version coming to an end, is the contact log going to be made available in the online version. It is in an integral part of the desktop version. Please advise.
ams88
11 days ago
37Views
0likes
1Comment
MYOB AccountRight browser-based login reverted after update
I use MYOB AccountRight on Windows desktop. The login process is quite tedious. It requires manually copying and pasting credentials and entering a 2FA code each time. After a recent update, this...
Matty72
11 days ago
126Views
0likes
9Comments
Accountright Desktop 2026 version employee has identifier
MYOB is not going to have the above desktop, our client's employees has default category (we set if for state - NSW VIC QLD etc), and identifier or some other reporting. In online business version, i...
Bill_counter
12 days ago
99Views
0likes
5Comments
How to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that r...
AmandaMYOB
13 days ago
2.4KViews
4likes
31Comments
MYOB AccountRight Offline mode is ending
As a MYOB user for 30 years, we have developed a system of backing up ledgers when they have been reconciled to Tax accountants Financial Reports, prior to rolling into the new financial year. Rece...
AAW12
16 days ago
241Views
0likes
5Comments

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