Incorrect Credit Card Charge

Hi FrankP68,

Thanks for reaching out, and we’re really sorry this has happened. We totally get how stressful it is to see a big annual amount like that come out in one go, especially when it’s hard to get through on the phones. We’ve found your case in our system and can see it’s been created and queued with our billing team. One of our specialists will be in touch as soon as the next available agent picks it up, so you won’t lose your place in the queue while you’re waiting. In the meantime, please keep an eye on your email (and spam/junk folder just in case) for an update from us. If anything changes on your side, for example your bank reverses the transaction or you see any new charges, you can reply to the same case email so it all stays together.

Regards,

Sai

We have been experiencing incorrect billing for months now and MYOB will not resolve this issue.

This amounts to fraudulent billing which I am going to take to Fair Trading Department if it isn't resolved, MYOB support staff have admitted they have billing issues but will not resolve this.  I have been told my subscription has been changed to view only a number of times however the full price is still being charged, a credit is supposed to be raised, still not completed. The credit card details can not be removed to prevent these fraudulent debits by MYOB.

Does anyone have any suggestions?

Hi LisaCC,

Dealing with billing issues is never ideal, and I'm really sorry it's taking this long to resolve. I see you already have a case open with our Support team (03344369), and they're actively looking into it. Since we can't safely check billing or subscription data here on the community forum, keeping the conversation with our support team is the best way to get a resolution.

Cheers,

Princess