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FrankP68's avatar
FrankP68
Member
24 days ago

Incorrect Credit Card Charge

Hi there, MYOB deducted 12 x my monthly payment from my credit card (yes 1 year's payment) in one hit this month for no apparent reason. Has this happened to anyone else?

Of course it happened on the weekend and I have raised a ticket but it is now Thursday and no one has got in touch with me yet. Every time I call I am on an endless hold.

The invoice says it is for one month (not a year) so I am pretty sure it is an error but does anyone know how I can get their attention or someone to respond to me? It is annoying to have over $1500 extra taken from your credit card and not be able to contact them!!

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    23 days ago

    Hi FrankP68,

     

    Thanks for reaching out, and we’re really sorry this has happened. We totally get how stressful it is to see a big annual amount like that come out in one go, especially when it’s hard to get through on the phones. We’ve found your case in our system and can see it’s been created and queued with our billing team. One of our specialists will be in touch as soon as the next available agent picks it up, so you won’t lose your place in the queue while you’re waiting. In the meantime, please keep an eye on your email (and spam/junk folder just in case) for an update from us. If anything changes on your side, for example your bank reverses the transaction or you see any new charges, you can reply to the same case email so it all stays together.

     

    Regards,

    Sai

     

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