Incorrect Credit Card Charge
Hi there, MYOB deducted 12 x my monthly payment from my credit card (yes 1 year's payment) in one hit this month for no apparent reason. Has this happened to anyone else? Of course it happened on th...
Forum Discussion
We have been experiencing incorrect billing for months now and MYOB will not resolve this issue.
This amounts to fraudulent billing which I am going to take to Fair Trading Department if it isn't resolved, MYOB support staff have admitted they have billing issues but will not resolve this. I have been told my subscription has been changed to view only a number of times however the full price is still being charged, a credit is supposed to be raised, still not completed. The credit card details can not be removed to prevent these fraudulent debits by MYOB.
Does anyone have any suggestions?
Hi LisaCC,
Dealing with billing issues is never ideal, and I'm really sorry it's taking this long to resolve. I see you already have a case open with our Support team (03344369), and they're actively looking into it. Since we can't safely check billing or subscription data here on the community forum, keeping the conversation with our support team is the best way to get a resolution.
Cheers,
Princess
