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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Payroll Activity Summary + Payroll Register Details not matching
Hi all Finalising STP for a client today and there is a $15 difference in gross wages for one of the employees. The Payroll Register Detail and STP finalisation match but the Payroll Activity Summary does not. I cannot access the employee history in the card file as wages for the 2027 year have already been entered. I've done an update event and the reports haven't changed. I've spent over an hour to fix $15 and I'm now pulling my hair out. Does anyone have any idea how to fix this please? Thanks in advance
Payday Super - Confirmation Email
We have just started using payday super and put in the same phone number when setting up this in MYOB as we use for logging into MYOB. We keep getting a message "that we need to verify you mobile number before you can authorise payments. Please check the email we sent you for information on how to do this" We have not received an email to authorise the number, but the number is the same as previous authorisations to get into myob. The payday super is pending authorisation, - any ideas on how to sort this out?Using Multiple Kiosks for tracking shifts
We have approximately 70 staff and have set up two iPads in our staff room for employees to clock in and out using the MYOB Team kiosk. Since enabling the Shift functionality, we've noticed that if an employee starts a shift on one iPad, they are required to end and submit that shift on the same iPad. With our number of staff, this creates unnecessary queues and confusion. Ideally, employees should be able to start a shift on either kiosk and end or submit it from either kiosk, regardless of which device they used to clock in. I'd like to submit it as a feature request, as it would be a significant improvement for businesses using multiple kiosks. Thank you.
Bank Reconciliation out because of PayDay Super
Hi, my bank reconciliation is out. I know why its out but MYOB won't let me reconcile. The payment hit the bank 30th June but went through MYOB at 1st July. How do i resolve this? (it is because of paying superannuation from MYOB. We processed our payroll on 1/7/26, raised the SMSF file and have no choice but to date 1/7/26, but approved the superannuation payment on 30/6/26, when it came out of our bank.) BANK STATEMENT - 30/6/26 MYOB Regards Sarah
MYOB accountright desktop 2026.5.1.23
On host computer, there same name of the same file on but one work the other does not work. And on other computer it can not connect to the library at all. It said that the library service is not running on host, but i checked it is running and restart the service. Tried reinstalled MYOB. does not work. Please help.
STP EOFY Finalisation - 2026 FY
Hi All Has anyone else had a problem with EOFY Finalisation but only have wage/payg withholding figures coming in from 1st July 2025 to 15th or 16th October 2025? It appears that MYOB may have had an update error issue around this time and believe this may be affecting it? Checking for a number of employees and their full wage details have been reported to ATO via STP, but the year end figures aren't (hopefully this makes sense), so don't beleive there is a connection issue with the ATO. Does anyone know how to fix this? Thanks
PAYRUN NOT RECORDING
I have done a payrun dated 2 July (and again today 3 July) . When I get to record, it goes through the "Blinking Page" process, then shows no pays recorded. I have tried on 2 different machines in 2 different places with no luck. Then I tried the Browser Version and got the error as per the attachment - same problem apparently. The error concludes "Get in touch with us" - Fat Chance Department I put in a "Support Request" yesterday and have had no reply. Like everyone else, I don't like spending forever on a phone call. This is a termination pay that someone is waiting on. Telling them that the software doesn't like it won't cut it. Just to check: Everything sets up correctly, the pay, the verification report, the pay run report - everything is as it should be (or seems to be). One thing occurred to me: I normally wouldn't put in a termination date until I have completed all this, but the Payroll Categories being used are reportable to the ATO as "Unused Leave on Termination". Could that be the problem? I don't want to do it that way if I don't have to. Any ideas?Superannuation payment still showing as processing payment
Hi, We authorised a PaySuper amount on the 1st of July. Bank was debited the same day. It is now the 8th of July and still showing as processing payment and has not hit employees super accounts. Usually it takes 3-4 days is there a reason why this payment has been delayed? With PayDay super deadlines it is a concern.
Send the financial year's data to my accountant.
I reached out on FB Messenger to MYOB & was told to go away & talk to the AI chat, which I've found to be worse than useless. MYOB does not seem interested in helping me, despite the fact I've been using MYOB since starting my business 30+ years ago. I used to be able to ring MYOB & they would help me troubleshoot, but not any more. Forcing me to go online totally has created a raft of problems. I used to be able to download my end of year data onto my desktop in order to send the zip file to my accountant. I now can't do that. Can anybody help me with a workaround solution?Sending Update Event to ATO Creates Zero Payslip To Be Emailed to Employee
When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee, including employees who have ended their employment in the current Payroll Year. The problem is that MYOB creates the Zero Payslip with a 'To be emailed' or a 'To be printed' flag. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Really a WHS issue. If MYOB need to create a zero payslip to send an update even, program it to mark the payslip as Already Printed and Emailed. Many thanks Elizabeth
Stock level goes from 60 to 0 on it's own
We did a stock take on 30/6/26 and i had 60 units of one product. Go to sell that product on the 14/7/26 and MYOB is saying 0 units. There has been no stock in or out and MYOB changes the balance to zero ON ITS OWN!!!!!! This isn't the first time MYOB has altered stock numbers but never in such a huge way. These are $50item and now we have to add them again at a cost of $3k This can't be right. Any answers, I have been using MYOB for 15+ years, i have an accounting degree.Payday Super taking 5 days to reach the Super Fund Member Account
Payday Super came into effect 1st July 2026. Our first contribution left the employer account on Monday 6th July but was not credited to the Super Fund's Member Account until Saturday 11th July 2026 - that's a 5-day period where the money is NOT in the employee's Super Fund, but this was one of the driving forces, to have the funds in the employee's Super Fund straight away instead of having to wait until 3 months or other. Crediting the Member's Super Fund on a Saturday seems suss as 'regular' online banking is usually Monday to Friday. Who is holding these funds for such a long time?? Who is benefitting from this long delay? Are MYOB or the ATO or the Super Fund??Unable to recreate electronic payment with the original payment date
Hi, While completing our April 2026 bank reconciliation, I discovered that an electronic payment had been processed from the wrong bank account. I deleted the incorrect electronic payment batch and then tried to recreate it using the correct bank account. However, MYOB will not let me process the electronic payment with the original payment date in April. It automatically uses today's date instead. The supplier payments are still dated April, and the April period is not locked but I cannot complete my April bank reconciliation. Is there a way to recreate the electronic payment using the original processing date (April 2026), or what is the correct way to fix this in MYOB? Thank you.MYOB payroll
Hello I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment. Nothing has changed in my employees and I have the appropriate bank authorizations so what's the problem ... please
