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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Importing multiple purchases (item layout)
Hi Have been playing around with importing multiple purchases (using item layout and we use Items and Job Numbers for our billing). Importing 1 transaction is fine, but when trying to import more than 1 transaction/invoice, whether it be more than 1 transaction for 1 supplier or transactions for multiple suppliers only 1 transaction is uploaded to MYOB. Is there any way MYOB can import these records as individual purchases? Below is an example of the Text (Tab del) file being uploaded; have changed the name for privacy purposes. I hope it is possible to upload more than one purchase at a time. Look forward to hearing from you. Co./Last Name First Name Date Supplier Invoice # Job Item Number Description Quantity Tax Code Journal Memo Smith Joe 23/04/2026 2601 202500-0003 01AMG AMG Travel Hours 2.00 GST Capezio, Michaela\Testing Smith Joe 23/04/2026 2601 202500-0003 02AMG AMG Work Hours 5.00 GST Capezio, Michaela\Testing Smith Joe 23/04/2026 2601 202500-0003 03G KMG Travelled 240.00 GST Capezio, Michaela\Testing Smith Joe 23/04/2026 2601 202500-0003 05 E Assessor Expenses 200.00 GST Capezio, Michaela\Testing Smith Joe 24/04/2026 2602 202500-0001 01AMG AMG Travel Hours 3.00 GST Capezio, Michaela\Testing2 Smith Joe 24/04/2026 2602 202500-0001 02AMG AMG Work Hours 2.00 GST Capezio, Michaela\Testing2 Smith Joe 24/04/2026 2602 202500-0001 03G KMG Travelled 150.00 GST Capezio, Michaela\Testing2 Smith Joe 24/04/2026 2602 202500-0001 05 EA Assessor Accommodation 100.00 GST Capezio, Michaela\Testing2
BANK FEEDS NOT SHOWING APPROVAL TRANSACTIONS
The last couple of weeks the bank feeds do not have the approvals awaiting on the right side of the table- "YOUR TRANSACTIONS" list. Wages for instance were always ready on the right side of the table "YOUR TRANSACTIONS" to approve with the left side of the "BANK STATEMENT". What is happening differently - why do we now have to "find" the wages transaction in MYOB to approve it to the bank statement feed.
Payday Super mapping of OTE to QE guidelines
Hi I was wondering if MYOb will be putting out instructions or holding a webinar outlining what we need to do to ensure the mapping of OTE to QE is done for the introduction of payday super on 01/07/26? I have searched for instructions but could not find any for AccountRight. I can see on the browser that there is now a new checkbox for each pay item 'Do not include in Superannuation Guarantee and Qualifying Earnings calculations'. It seems this box is to be ticked for those pay items that do not include SG under QE such as overtime. Is that correct and is that all we need to do re the mapping?
Paying super to contractors
For those who employ contractors on a time basis and are required to pay superannuation to those contractors, it would be good if there was an easier way to do this than the workarounds currently used. It appears that most people are using an external super clearing house for Super payments to contractors due to the errors generated if trying to setup as an employee and process through MYOB see : https://community.myob.com/discussions/staffing_and_payroll/paying-super-for-contractors/879829?after=MjUuMTB8Mi4xfG98MTB8MTQ6MCwzOToxfDIw Perhaps it is possible to have a linked account e.g. 'Contractors Labour subject to Super' to allocate the contractor's labour payments to (it might need to be specific to that Contractor ??), this account would need to behave like an expense category, remove the GST (if applicable) and then calculate the super on that exGST labour $ value, and link that super $ value to the Contractor's Super Account (probably still need to set them up as an employee but with no wage), it would be good if there was a button that would appear on this type of account ('Contractors Labour subject to Super') to pay their super when paying the contractors invoice and have it all happen automatically. Maybe there's a better way to do it than I've suggested, I don't know the inner workings of MYOB. In the mean time, if people have been successful in paying super to contractors through MYOB, please share what employee settings you needed to use ? (e.g. Labour Hire on both income type and employment basis ??)
Feeback on "Smart" Bank Reconciliation
We are just trialling this, as an alternative to the bank feeds menu on the desktop AccountRight. Couple of observations: Not sure why the customer and supplier items are not set up to display the oldest first. Yes I can click the button to change the date order, but that's an extra step every time. It feels like this was designed by someone who isn't actually using it. If I have invoices from last month, and invoices from this month, logically we will be paying off (or receipting) oldest invoices first. We have a supplier who direct debits our account separately for every invoice, and they clearly state the invoice number in every transaction narration. I have a rule set up to look for supplier invoices, but it won't match the payment to the individual invoice. I don't understand this when the narration makes it very clear which invoice is being paid. They are our biggest supplier, and I am still having to match every payment to every invoice. I'm sure I will have more comments as we continue to trial this, and other people may have comments to add. And I can only add one tag to the post...
Report Packs - no permission
I have setup some report packs. I have allowed access to all users & relevant files. When accountant / bookkeeper user goes into the file & create new report pack; we get an error saying we don't have permission. Can you please advise how to fix this error. We are not the owner of the file but have been invited either as administrator or file user - all permissions.Unanwered Complaint
I lodged a formal complaint over a week ago via email and also have followed it up. MYOB have not replied to any emaill or my complaint regarding overcharging of 3 accounts we have never used. I have also asked for them to be closed and still no reponse. I have also spent hours on the phone with no resolution. How do people get MYOB to repond to a complaint? Do I need to go to external body for MYOB to even bother replying to me. Such poor service.
MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data files will become "read only" meaning I'll be unable to provide my bookkeeping services any longer unless I upgrade them all to "online". My clients have specifically instructed me that I am not to put their data online. To add insult to injury other clients who have the desktop version V19.16 will be able to continue using their data files and confirm when required as they're not "professional partners" and their serial numbers arent affected Has anyone else been advised who needs to remain active and on the desktop versionSUPERANNUATION WEEKLY PAYMENTS THROUGH MYOB ACCOUNTRIGHT
Hi Everyone, Does anyone use the "Pay Superannuation" option through MYOB Accountright Plus and are you happy with it? I've worked with MYOB now for 9 years and would like to use this option for when super requires weekly payments but never had the confidence in MYOB for things to go smoothly (sorry MYOB). Kindest regards, Sharon NAIL EQUIP P/LPayday super with a WPN
I have a client who employs a Nanny and therefore not eligible for an ABN, she only has a WPN. Due to having a WPN the client is exempt from STP until 2033 however it appears not exempt from Payday super. I currently lodge the super via the SBSCH with the ATO but this is going to be closed by 1 July 2026. If MYOB doesn't accept a WPN, how am I supposed to lodge the fortnightly super payment?Accounting for Student Internship Supervision Fees - Superannuation and PAYG Compliance
Hi Everyone, I operate a childcare centre, and we occasionally receive payments from universities for hosting student interns. We intend to pass the full amount of these payments to the specific teachers who act as supervisors for these students. I have a few questions regarding the correct way to process these payments in MYOB and remain compliant with ATO regulations: 1. Superannuation Guarantee (SG): If we treat this payment as part of the teacher’s salary/wages, we are concerned about the additional cost of Superannuation. If we pay the teacher the exact amount received from the university, the added 12% Super expense would result in a financial loss for the centre. o Is this payment considered Ordinary Time Earnings (OTE)? o Is there a compliant way to pass this on without the employer incurring extra Super costs (e.g., deducting the Super component from the total amount received before payment)? 2. PAYG Withholding: Does this payment require PAYG withholding? If we pass the full amount to the teacher through payroll, should it be taxed at their marginal rate, or can it be treated as a different type of allowance? 3. MYOB Setup: What is the best way to set up this "pass-through" payment in MYOB AccountRight? Should it be a specific Allowance category, and how should the Tax and Superannuation boxes be ticked to ensure the centre’s books balance to zero for this transaction? I want to make sure the teachers receive their fair share while ensuring the business does not end up out of pocket due to on-costs. Thanks in advance for your help!Payroll Adjustment Issue – PAYG Overstated and Leave Not Reclassified
Dear MYOB Support Team, I would like to seek your assistance regarding a payroll adjustment issue. All adjustments were processed via Payroll > Pay runs > Create pay run. Firstly, I identified that in a pay run processed in October 2025, an amount of $468 was incorrectly classified under “Personal Leave Taken” instead of “Salary and Wages (Gross payments)”. To correct this, I created an adjustment pay run via “Create pay run” to reclassify the amount. However, after recording this adjustment, I found that the Payroll Summary increased instead of remaining unchanged, even though this was intended to be a reclassification only and should not have impacted the total payroll. I then created another pay run via “Create pay run” to reverse the previous adjustment. After completing these steps, the current situation is as follows: 1.The Payroll Summary total has returned to its original level, indicating that the adjustment and reversal have offset each other in terms of gross amounts. 2.However, PAYG withholding has increased by $1,872 (i.e. $936 × 2), suggesting that the tax has been recalculated twice and not properly offset. 3.The amount of $468 remains recorded under “Personal Leave Taken” and has not been successfully reclassified to Gross payments. In addition, both the adjustment and reversal pay runs have already been reported to the ATO via STP. For your reference, the employee was terminated in January 2026. This process was purely to correct the payroll classification, and there has been no overpayment or underpayment made to the employee. Could you please advise how to correct the overstated PAYG amount of $1,872 and properly reclassify the $468 from Personal Leave Taken to Gross payments? Thank you for your assistance.Support Payday Super
Hi MYOB With the deadline for payday super looming is there a plan to improve the support? Currently the only way to contact the payday super team is via email and then wait for a 2 day response. There is no other option. Processing to super funds is taking 7 days. How do we resolve a problem and remain compliant in a timely manner?Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?
General Ledger
For a number of years the GL did not balance by the amount of the Retained Earnings. Then you fixed it. Fantastic! This year it appears to be out of balance again - 2025 was correct, 2026 does not balance, again by the Retained Earnings. Can you please explain your thinking on this? GL should balance.
Can not export reports to Excel
We can no longer export our reports to excel as we are getting an error message stating "you are attempting to open a file type (Excel97-2003 Workbooks and Templates) that has been blocked by your file block settings in the Trust Center" How can we fix this? Our IT department are saying that it is due to Microsoft's security update and that MYOB generates a legacy xls format that is over 10 years old and the security update is now blocking these formats. Will this be fixed in an upcoming update? Or is there a work around other than a CSV file?
