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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
How to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.
Cancellation of MYOB subscription
I would like to request the cancellation of my MYOB subscription before the end of my free trial period. I have tried to locate the cancellation option in my account, but I was unable to find any available option other than contacting you via email. Therefore, I would appreciate your assistance in processing this cancellation as soon as possible.Super reversals / card file
In the past 6 months, we have had to do 3 super reversals because of incorrect information given. We noticed today, if we go to 'find transactions' and pull an employees card file, the 3 months of super that were reversed are all sitting there 4 TIMES?! No other months of supers are sitting there, just those 4. We arent sure why and dont know if this is going to pull incorrect figures come end of financial year etc... Can someone please help!Allow Job P&L Reports Across Financial Years
I regularly work on jobs that span two financial years, and every February–April I run into the same issue: I can't get an accurate Job Profit & Loss report. For example, a client might pay a deposit in February, then I purchase components over the next few months, and finally issue the sales invoice in April—after the new financial year begins. Because of this, the income and expenses fall into different financial years, making the Job P&L report incomplete and misleading. The current workaround—exporting reports from each financial year into Excel—is time-consuming, clunky, and frustrating. The data is already in MYOB, so surely there's a better solution. Please consider enabling Job P&L reports to pull data across multiple financial years. This would save time and reduce errors for so many businesses like mine. Thanks in advance—this would make a huge difference!
show to fix super payment
I have recorded payroll, then went to pay super. Employers were all there, I clicked/ticked RH box thinking I was selecting employees to be paid super & the employees name disappeared. How do I edit it to get the employees name on super payment to be paid, without deleting/reversing the whole payrun.
PAYDAY SUPER
We decided to start the weekly super payments now rather than wait. One of the payments was post dated however the payment came out of our bank on the day I processed it: As a result I now cant reconcile our bank account with MYOB. I've tried to change the day on the payment in Manage payments but it won't let me. Any ideas? Also whilst it is coming out of our bank, it is taking a week or more to hit the employee's super account. Where is the money held while this happens?
Cost Centre reports
It seems the Cost centre general ledger (summary) report is not working. I put in the cost centre, the account number I wish to get a report on, and the date range, but it tells me there is nothing to report. I've tried several different account numbers (although I know they all have transactions in them), but nothing. Please help.
SUPERANNUATION WEEKLY PAYMENTS THROUGH MYOB ACCOUNTRIGHT
Hi Everyone, Does anyone use the "Pay Superannuation" option through MYOB Accountright Plus and are you happy with it? I've worked with MYOB now for 9 years and would like to use this option for when super requires weekly payments but never had the confidence in MYOB for things to go smoothly (sorry MYOB). Kindest regards, Sharon NAIL EQUIP P/L
STP Not Balancing - Double Payroll Recorded 1 Deleted - How to Correct
Hello Community, I have a tricky situation and would appreciate some help please. Payroll was processed, recorded but not submitted to ATO then deleted. It was processed again, recorded and submitted. STP reporting shows the first payroll as not sent, however is included in the STP YTD figures which do not match the Payroll Register. How can this be corrected? If I perform a reversal payroll, record and submit that will balance the STP but will be incorrect on the Payroll Register for those employees, and also the bank account. Thanks in advance LauraWrong A/C used for Superannuation
A new Salary Sacrifice payroll category was set up for new employee and incorrectly linked with wrong account number. This was rectified but (of course!) the first payroll was completed first. So account number 2-6100 Trade Creditors was used instead of Superannuation 2-5699. The Payables Reconciliation Summary was out of balance from the date of this payslip but when Super was paid, this was back to zero. I first did a Journal entry, thinking this would simply deduct amt from wrong account and into correct account but this put report out of balance again! 2-6100 account has debit & credit so all good. Correct payment was made to employee. The only thing out now is the Superannuation account is out by this amount. I'm not sure how to rectify this? Thank you.Support within Australia
Hi All, Is there a way I can speak to someone in Australia for some support. I have a new file & it won't let me set up bank feeds. To be clear, I don't need help on how to do it, I've done dozens in the past. There seems to be a problem with this file. When I try to add the bank account; i.e. select the bank account from my Chart of Accounts that I want to feeds to come into, it completely misses this step. I've spent close to 4 hours on the phone trying to get this sorted but they simply don't seem to understand the problem. A month later I still can't update my file. There were also other issues during set up. I imported a chart of accounts from another file and it created accounts that didn't exist in the import. I feel like the file is corrupt and needs repair. I'm simply not getting the support I need from the MYOB overseas support crew. I feel like I really need to talk to someone in Australia Any ideas?MYOB Time Billing and eInvoicing Issue
The Government requires invoice to be sent as eInvoices; however, we are currently using Time Billing invoice in MYOB account right. Unfortunately, TimeBilling invoices cannot be sent as eInvoices. This has been an issue for over an year - do you know when MYOB will be able to resolve it?
Manual deposit entries not recording.
When I manually enter deposit transactions, the transaction is not being recorded in any account most times. MYOB working fine up to mid December 2025 and not used MYOB until now. I suddenly have this deposit entry problem. Manual spending entries is recording fine. I think I work off line. Can anyone help?MYOB AccountRight Offline mode is ending
As a MYOB user for 30 years, we have developed a system of backing up ledgers when they have been reconciled to Tax accountants Financial Reports, prior to rolling into the new financial year. Recently I was unable to do that. Most of my clients have been with me for more than 20 years, and I have had situations of having to provide EBITA reports for 10 year periods, which I was able to produce confidently, because of my reconciled backups. Additionally, due to the 3 year access rule of AccountRight if the Tax Accountants haven’t provided their tax financials, we can’t run reports in the current year because the ledger hasn’t been rolled. to overcome this, we backed up the ledger and rolled it as it was to get the reports we needed how does MYOB propose we get around these issues, now that we can no longer open a backup in offline mode?
Support Payday Super
Hi MYOB With the deadline for payday super looming is there a plan to improve the support? Currently the only way to contact the payday super team is via email and then wait for a 2 day response. There is no other option. Processing to super funds is taking 7 days. How do we resolve a problem and remain compliant in a timely manner?
