Why are employees listed in order of first name?
Why do you list employees in alphabetical order by their first name? (On-line product.) People are listed by their surname in just about any situation. Please at least give us the option of choosing by which name they are listed.463Views13likes6CommentsSuper not calculating on RDO Accrual
Hi I have searched the forum and found a post from 2022 with this question. I followed advice to confirm that the RDO accrual is correctly set up and it is. We work 40 hour week, 38 paid 2 accrue in a category called base towards RDO. The accrual works in terms of hours banked. The superannuation is not set to exempt. But, when I process the pay, the super appears not to calculate on those hours.44Views0likes2CommentsBAS error
I'm doing the June BAS for a simple rent earning company. The GST Detail Accrual report shows sales of $150,000 However the BAS shows sales of $115,00 The difference is the last rent invoice dated 14/6. I have checked everything - this invoice is the same as one in April and May. How can this be?4Views0likes0Commentsif you have no items on hand the value of your inventory must be zero
I don't know why I'm getting this error message. When I do the inventory, I'm allocating the right quantity and cost on inventory journal that is on the item stock on hand. Please see attached my screenshots. I want to be able to reduce the quantity of this item by 37.2L and the value of $1963.20, but the journal won't record, gives me the above error message instead. How do I fix this error message please? Thanks! ElianeBackpay Lump Sum E Super on overtime
I have a backpay that spans a few financial years. I've set up the Lump Sum E category and the correct financial year STP category for each year affected more than 12 months ago and over the $1200 threshold. I'm stuck on the super part. Super is payable at the current rates on OTE. There is a mix of OTE and non-OTE in this backpay. I thought I would set up 2 Lump Sum E categories for each year, one with super and one without but it will not let me add more than 1. How do I do this? I want to process the entire backpay in a single payrun Thank you18Views0likes2CommentsAnnual Salary/Hourly Rate shown on older payslips after a salary increase
Hi, We currently use MYOB Team app to access payslips. We had a salary increase on 01st of July. The new annual salary/hourly rate is shown on payslips prior to 01st of July whereas it should have been the pervious annual salary/hourly rate. Even when I try to run a payslip via Reports - Payroll- Payroll Advice, the new annual salary/hourly rate is shown on pay advices prior to 01st of July. Is there a way to rectify this error? Thanks,8Views0likes1CommentUnable to reprint invoice in locked period
After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid invoices. We also cannot keep asking our bookkeeper to unlock & relock the files (I've already done this too many times this morning). Hopefully this is just a glitch & the good people at myob are already working on a fix. Any help will be greatly appreciated.703Views16likes57CommentsUnable to re-send sales invoice in a locked period
Hi, I am unable to re-send some invoices to clients. Keep coming up against “You can’t edit sales dated in the lock period. The lock period is specified in the security tab of the preferences window”. All I need to do is re-send invoices either to the system-held customer email or to a different address without changing the invoice in any way. This is often necessary when chasing unpaid invoices. Client requests invoice be sent again to same or different address. Would appreciate assistance. ThanksSolved487Views0likes15CommentsJob report using closed years data?
Hi I am trying to set up a simple customised report with two headings and then about 6 detailed job items underneath each heading. I would like to go back to when the company started in 2020, however two years are closed 2021 and 2022. Is it possible to get the data in these years reporting? When I run it even with correct dates selected it just gives me the last years entries. Thank you I look forward to hearing what I can doSolved17Views0likes2CommentsRandom Client PO on Payments Line on Activity Statements
Our monthly Activity Statements that are emailed to our customers are showing random Client POs on the Payments line (see attached example). This field should be empty, as this is very confusing to our customers. Can you please advise how to correct this problem?Intray/Enter purchases allowing duplicate supplier invoices
As a business we have started transitioning to the paperless ease of storage and processing option that the intray, OCR and file attachments to purchases allows. But I have found the way we use it readily allows duplicate payments to happen, to the extent in my mind it must be a bug in the software. We are a multi venue business and for internal clarity we have set up an individual supplier card suffixed with the venue name. So the list will look like: Supplier 1 (Venue 1) Supplier 1 (Venue 2) Supplier 1 (Venue 3) Supplier 2 (Venue 1) Supplier 2 (Venue 2) Supplier 2 (Venue 3) etc, etc When a supplier invoice is processed through the intray and MYOB runs OCR across it, more often than not when we move to create a bill MYOB will just have selected the first Supplier 1 alphabetically. Which is fine, it is selecting the right supplier based on the header of the invoice, but I realise I am asking a bit much for it to then ID the actual supplier card based on the delivery address, which the only secondary difference. Incidentally, occasionally it does pick right. Rightly at this point the supplier is highlighted in blue suggesting we confirm it. Being that is often selects wrong, as written above, we use the drop down to select the right Supplier/Venue combination. We will then code the remainder of the info, hit record and move onto the next. It's at this point the failure happens. To me, after selecting the choosing the correct supplier card, MYOB is not revalidating the duplicate checks against the new supplier card and records in the database. If MYOB selects the correct supplier during the OCR process and the Supplier Inv No is actually a duplicate, it will provide the standard duplicate warning. But, as above, if we have to change the supplier card and a duplicate DOES exist, it does not provide a warning. It will let it sail through. I can readily duplicate (no pun intended) this error at anytime. I've actually processed 5 of the same supplier invoice one after the other as a demonstration and it allowed each to pass. As I wrote above, to my eyes this has to be a bug or something MYOB is not doing correctly. It isn't a random occurrence. And yes, the duplicate checking flags are set and we are all running the latest version of AccountRight. We are picking up duplicates during the create bill process (but only if someone recognises they may have processed that invoice already) and our checking process at the end. But if the invoices are processed and paid across different payment runs, then they are definitely missed. As we have come across today. So I'm seeking advice to see if people have come across this before? Any suggestions to manage it? Preferably something we can do it eliminate it, because without a doubt this SHOULDN'T be happening? Or can someone confirm if this may be a bug and how to report it?Bin Locations
Hi All, this questions seems to get asked every couple of years from what I can see, but I've recently started in a new role that uses MYOB, having come from an automotive background I'm used to R&R (pentana) having bin locations easily notable, now, I have managed to make a workaround using the 3 custom fields and renaming them to Bin 1, Bin 2, and Bin 3 Then having Custom Field 1 displaying on the invoice, there for when I generate an invoice all the bins are displayed, my question, is there a way to make custom field 1 display in the main item profile page, not page 2, Is ther ay way to make custom field 1 show on the Item list page? and is there a way to search by custom field? is there a better way to implement bin locations that I'm not aware of that I may have missed in my search? we have 4358 line items in stock and my predecessor just "knew" where everything wasPurchases: Backorder quick selection option
We have Purchase Order in our system with lots of lines (items). And we are getting the bill for some of them. We want to be able to invoice these and the rest to be as backroder. Can this be done automatically, without having to enter all the lines manually? "Purchase Orders"Sales: In Tray - attach documents
I have seen the in tray for purchases and ask if there are any plans to add an in tray to the sales invoice side. It would be very helpful to us as a solar installation company to store all compliance and design pdfs with the installation sale record, so that over time we when we re-visit the sale record we can find all of that in one place. 'In tray for Sales?"82KViews506likes290Comments