Loan repayment reversal
GoodMorning, Am hoping someone can point me in the right direction. We have a loan through a third party sales supplier. They take x% of each sale to pay the loan back. As part of a sales offer my partner offered refunds etc etc. So when she refunds back through the third party supplier, they add the loan repayment back onto what we owe. Doing the cash payment part is easy. What I need to know is how to to do the loan repayment part as it never goes through our bank account. I was going to do a general journal entry, crediting the bank loan etc but I've no idea which account I debit. Would it be the sales account? Thank you in advance. Cheers Mick5Views0likes0CommentsReverse sale?
Hello. I have open invoices dating back to 2017 that I know will never be paid. How do I remove or reverse them so they are no longer showing on my system? I tried to "reverse transaction" option by right clicking near the date, then clicked "record reversal" but it remains in my Open Invoices. I am an administrator with full access and the file has been locked from the last financial yearCSV template link broken on MYOB support website
Hi folks, I'd like to import data to MYOB to save myself having to manually generate invoices and it appears I can do this with a CSV file. The template link on the Importing a CSV File page is broken (I get a 502 bad gateway error). Can this please be rectified? https://practice-support.myob.com/cah/importing-a-csv-file Thank you in advance! Luke104Views0likes10CommentsCost Centres and preferences - not showing in web browser
Hi, I'm unable to see an option to allocate a cost centre on new transactions in the web browser. There is not even a list of cost centres available. Is it just me or is it the browser version of Myob? I've set up new cost centres in my desktop app. I also cannot see where to change preferences in the browser. Is it just me?Solved196Views1like10CommentsPasswords / User Access
Hi Everyone, I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files. I have no User Access option for 2 of these files so I must not be the Administrator for these files, and the person who set this all up is no longer with us. This has been an issue for some time, I'm looking at integrating with Tanda which is why I've been promoted to get this sorted. As all files are online, how do I go about sorting this out? Thank you in advance, AngelaEmployee Self-Onboarding issue
I'm having issues with a employee when I send the invite for self on boarding. I send them the invite MYOB states the employee card has been created and onboarding invite sent. Problem is no card is created no invite is sent I have tried this now several times over a week. This particular employ has 4 "inactive" cards as they have worked for me previously left then come back again (the jobs seasonal). Anyone have any ideas what the problem may be?30Views0likes1CommentUnable to delete user
I have the administrator role but I am unable to delete a user as the error message shows that transactions were created. I have deleted these transactions (and re-create them using my administrator role) but still can't delete user ID. How do I go about deleting the user ID? It was wrongly created and should not exists in our database. Thanks.Payrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened. In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close. Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency98Views0likes8CommentsReverse Pay Error - After update
I am trying to reverse a pay (as i have uploaded to ATO so i cant delete it). it has not been processed to the bank and is just sitting in my prepare electronic payments. when i click reverse it asks if i want to reverse it, i click yet, i then get the MYOB ERROR MESSAGE i called MYOB yesterday and spoke with someone but she could not fix it.18Views0likes3Comments