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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Pay Superannuation from incorrect bank account
I made a mistake when authorising the super payment: the default selection for 'Pay from account' is a closed credit card & I forgot to change it to the correct bank account. I can't see a way to cancel the transaction, or re-do the transaction from the correct account. As MYOB doesn't have authority to debit from the closed credit card, will this bounce back & I will then be able to process from the correct bank account?
Super returned
I have a case with MYOB (03007638) at present on this one, but currently have a balancing issue the community may have come accross. Super payment was returned a week after lodgement. On instructions from MYOB, original super payment was reversed, then super reprocessed. My issue is now I have a reversal of the amount sitting in my reconciliation screen dated 6/4/26, a return from Super Choice of the same amount on 15/4/26 sitting in Bank Feeds, and the new payment that has gone out for same amount on 16/4/26. The returned payment cannot be matched with the reversal on 6/4/26, and if processed as per instructions and credited to Super Payable Liability account, Super Payable will be out by that amount.
MYOB Desk top being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid June 2026 - not even the end of a financial year for an accounting program this is pretty pathetic. Was told each file would be $ 35 per file What happens to files that may have an audit and accounts that are needed for a 7 year period not to mention end of year journals for this current financial year. I have been working with this program for 32years & not everyone wants their files online & in the cloud - let alone those who don't need payroll, use bank feeds or all the extra's that are in the program - not to mention those who live rurally with **bleep** internet Very annoyed
Request for STP Remediation – Duplicate Reporting Due to MYOB and Xero Transition
I am writing to request your assistance with a Single Touch Payroll (STP) reporting issue that has arisen due to our transition from MYOB to Xero. Background: Payroll from 1 July 2025 to 31 March 2026 was processed and reported through MYOB, and this data has already been finalised with the ATO. As part of our system transition, we commenced using Xero from 1 January 2026 and posted pay runs for the period 1 January to 31 March 2026 for accounting purposes. STP was not enabled in Xero until 9 April 2026, at which point the first STP submission was made. Issue: Upon enabling STP in Xero and filing the first pay run on 9 April, Xero automatically reported year-to-date (YTD) figures, which included payroll data from 1 January to 31 March 2026. As a result, the same payroll data for this period has now been reported to the ATO twice: Once through MYOB (already finalised), and Again through Xero (via YTD reporting). Requested Remediation: Based on guidance received, I understand that resolving this requires adjustments within MYOB. I would appreciate your assistance in confirming and facilitating the following: Unfinalisation of STP data in MYOB for the relevant period, if possible. Processing of STP update events or adjustments to reverse the payroll amounts reported for 1 January to 31 March 2026. Ensuring that MYOB reflects and reports only the period 1 July 2025 to 31 December 2025. Re-finalising STP in MYOB for the corrected period ending 31 December 2025. Could you please confirm: Whether unfinalising STP for this period is possible; and The exact steps required within MYOB to perform these corrections without impacting our financial data integrity? We have followed prior instructions provided by MYOB support and did not submit nil balances. Your guidance on how best to resolve this duplication and ensure accurate reporting with the ATO would be greatly appreciated. thanks
MYOB New Version Updates
Hi Support Team I’m hoping to get some guidance on how MYOB updates are handled. We’re using AccountRight Server Edition and with each new update, most users seem to receive it automatically. However, there are always one or two users who need to install the update manually. Interestingly, it’s not the same users each time - the ones affected seem to vary with every update. Shouldn’t updates download and install automatically for all users? Has anyone else experienced this or knows what might be causing it? Any advice or suggestions would be greatly appreciated, as it would be ideal for updates to run automatically for everyone. Thanks in advance! Sanjita
Payday Super - Reminders for authorisation
Does anyone know if there is a reminder function or something that can be set up for authorising payday super payments? We had set up payday super early to do a trial, and still been paying super monthly as we previously were, but last month it got missed because the authoriser forgot to authorise it in MYOB - but there was no reminder or anything to flag that it still hadn't been authorised... So it just sat there until we realised, and we ended up having to pay two lots in one month. I just don't want this to happen once July sneaks up on us. Surely there must be a way to avoid this?Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?Pay Super Correction
We processed a payroll and then the following week an error in one of the employees pay was discovered, the incorrect pay was reversed and entered correctly. We have not transferred the super through the pay super function to the superfunds yet and when we go into 'pay super' the matching debit and credit for the employee are both there. Is there a way to check them off against each other and remove them off the list so that they are not sent to the superfund? Thank youImporting multiple purchases (item layout)
Hi Have been playing around with importing multiple purchases (using item layout and we use Items and Job Numbers for our billing). Importing 1 transaction is fine, but when trying to import more than 1 transaction/invoice, whether it be more than 1 transaction for 1 supplier or transactions for multiple suppliers only 1 transaction is uploaded to MYOB. Is there any way MYOB can import these records as individual purchases? Below is an example of the Text (Tab del) file being uploaded; have changed the name for privacy purposes. I hope it is possible to upload more than one purchase at a time. Look forward to hearing from you. Co./Last Name First Name Date Supplier Invoice # Job Item Number Description Quantity Tax Code Journal Memo Smith Joe 23/04/2026 2601 202500-0003 01AMG AMG Travel Hours 2.00 GST Capezio, Michaela\Testing Smith Joe 23/04/2026 2601 202500-0003 02AMG AMG Work Hours 5.00 GST Capezio, Michaela\Testing Smith Joe 23/04/2026 2601 202500-0003 03G KMG Travelled 240.00 GST Capezio, Michaela\Testing Smith Joe 23/04/2026 2601 202500-0003 05 E Assessor Expenses 200.00 GST Capezio, Michaela\Testing Smith Joe 24/04/2026 2602 202500-0001 01AMG AMG Travel Hours 3.00 GST Capezio, Michaela\Testing2 Smith Joe 24/04/2026 2602 202500-0001 02AMG AMG Work Hours 2.00 GST Capezio, Michaela\Testing2 Smith Joe 24/04/2026 2602 202500-0001 03G KMG Travelled 150.00 GST Capezio, Michaela\Testing2 Smith Joe 24/04/2026 2602 202500-0001 05 EA Assessor Accommodation 100.00 GST Capezio, Michaela\Testing2
BANK FEEDS NOT SHOWING APPROVAL TRANSACTIONS
The last couple of weeks the bank feeds do not have the approvals awaiting on the right side of the table- "YOUR TRANSACTIONS" list. Wages for instance were always ready on the right side of the table "YOUR TRANSACTIONS" to approve with the left side of the "BANK STATEMENT". What is happening differently - why do we now have to "find" the wages transaction in MYOB to approve it to the bank statement feed.
Payday Super mapping of OTE to QE guidelines
Hi I was wondering if MYOb will be putting out instructions or holding a webinar outlining what we need to do to ensure the mapping of OTE to QE is done for the introduction of payday super on 01/07/26? I have searched for instructions but could not find any for AccountRight. I can see on the browser that there is now a new checkbox for each pay item 'Do not include in Superannuation Guarantee and Qualifying Earnings calculations'. It seems this box is to be ticked for those pay items that do not include SG under QE such as overtime. Is that correct and is that all we need to do re the mapping?Paying super to contractors
For those who employ contractors on a time basis and are required to pay superannuation to those contractors, it would be good if there was an easier way to do this than the workarounds currently used. It appears that most people are using an external super clearing house for Super payments to contractors due to the errors generated if trying to setup as an employee and process through MYOB see : https://community.myob.com/discussions/staffing_and_payroll/paying-super-for-contractors/879829?after=MjUuMTB8Mi4xfG98MTB8MTQ6MCwzOToxfDIw Perhaps it is possible to have a linked account e.g. 'Contractors Labour subject to Super' to allocate the contractor's labour payments to (it might need to be specific to that Contractor ??), this account would need to behave like an expense category, remove the GST (if applicable) and then calculate the super on that exGST labour $ value, and link that super $ value to the Contractor's Super Account (probably still need to set them up as an employee but with no wage), it would be good if there was a button that would appear on this type of account ('Contractors Labour subject to Super') to pay their super when paying the contractors invoice and have it all happen automatically. Maybe there's a better way to do it than I've suggested, I don't know the inner workings of MYOB. In the mean time, if people have been successful in paying super to contractors through MYOB, please share what employee settings you needed to use ? (e.g. Labour Hire on both income type and employment basis ??)Feeback on "Smart" Bank Reconciliation
We are just trialling this, as an alternative to the bank feeds menu on the desktop AccountRight. Couple of observations: Not sure why the customer and supplier items are not set up to display the oldest first. Yes I can click the button to change the date order, but that's an extra step every time. It feels like this was designed by someone who isn't actually using it. If I have invoices from last month, and invoices from this month, logically we will be paying off (or receipting) oldest invoices first. We have a supplier who direct debits our account separately for every invoice, and they clearly state the invoice number in every transaction narration. I have a rule set up to look for supplier invoices, but it won't match the payment to the individual invoice. I don't understand this when the narration makes it very clear which invoice is being paid. They are our biggest supplier, and I am still having to match every payment to every invoice. I'm sure I will have more comments as we continue to trial this, and other people may have comments to add. And I can only add one tag to the post...Report Packs - no permission
I have setup some report packs. I have allowed access to all users & relevant files. When accountant / bookkeeper user goes into the file & create new report pack; we get an error saying we don't have permission. Can you please advise how to fix this error. We are not the owner of the file but have been invited either as administrator or file user - all permissions.Unanwered Complaint
I lodged a formal complaint over a week ago via email and also have followed it up. MYOB have not replied to any emaill or my complaint regarding overcharging of 3 accounts we have never used. I have also asked for them to be closed and still no reponse. I have also spent hours on the phone with no resolution. How do people get MYOB to repond to a complaint? Do I need to go to external body for MYOB to even bother replying to me. Such poor service.
MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data files will become "read only" meaning I'll be unable to provide my bookkeeping services any longer unless I upgrade them all to "online". My clients have specifically instructed me that I am not to put their data online. To add insult to injury other clients who have the desktop version V19.16 will be able to continue using their data files and confirm when required as they're not "professional partners" and their serial numbers arent affected Has anyone else been advised who needs to remain active and on the desktop version