I need a confirmation code for an old version please! (Urgent)
Can someone please help? Have tried using the link provided on the "Activating and Confirming Older MYOB Products" page MULTIPLE TIMES and it ALWAYS goes to a blank page - nothing at all! Am tearing my hair out and the accountant is breathing down my back...2Views0likes0CommentsExporting Reports to Excel Format
Looking for any help, When using AccountRight on my notebook PC when away from the office I have suddenly lost the ability to export reports to Excel format. All I get is the following message: I can still export to excel on my desktop PC in the office, totally mystified!!33Views0likes4CommentsGross Payment not Reporting to ATP
My Payroll Summary Report does not balance with my STP 23/24 report, and this is due to a Pay Item, which is correctly coded as Gross Payments for the ATO Reporting Category, not being reported. I have confirmed the set up is correct, and have done numerous Event Updates and this makes no difference. Could this be an ATO issue?Solved45Views0likes4CommentsHow to terminate in STP is someone didnt work this FY?
Hi Team, We have casual employees. It happens that they dont work for months when we terminate their card. As we changed to a new FY how do I terminate an employee in STP if he hasnt worked this FY yet? His name does not come up in the 24/25 FY. I could only terminate him in 23/24 FY. Can I do that?5Views0likes0CommentsMYOB Statements confusing - need help asap
Im using MYOB Account Right and my statments are confusing all my customers. I have all customers set up as Number of Days after EOM, then balance Due 30. When I print the statement for example for end of June, the statement shows May and June as June overdue only but I can clearly see May is oustanding and statement shows May not overdue. Please help as I am getting some very frustrated customers.Item Information Page Missing clickable arrows
Good afternoon I used to be able to see the blue clickable arrows in the items information page which takes me directly to the items register, see snippet below, first snippet is from my desktop and the second snippet is from my colleagues. Have I accidentally switched a setting off? How can I get this setting back?Deleting a payment as opposed to the reversal method
HI I have a payment that went into undeposited funds and then into the bank. I want to delete the payment so I can put it back into undeposiited funds and marry it up with others to reconcile with a bank feed. I have gone into the bank register and tried to delete it but it only gives me an option of reverse the payment. When you do that it sends it back to undeposited funds as a negative. Can anyone assist with how I can accomplish what I need to do in thi situation. Thank you Shirley92Views0likes2CommentsUSER ACCESS
I have created a new user access, but I have noticed that a silouette shape of a person with a quotation marker is now appearing next the their name in Manage Users window - can anybody explain to me what this means as no other person including administrator has this and the user is being removed from areas of assess everytime they log in?User cannot Record and Process payrun
Hi, we have two users, both on Desktop AccountRight, both with full Accountant/Bookkeeper access, but only one of them can do a full payroll pay run. The other one get the to the Employee Pays part of the Process Payroll screen, and can only Save & Close, cannot press the Record button (greyed out). What is going wrong here? Regards Damien9Views0likes0CommentsTrying to do a final pay, but the 'final pay' option isn't appearing
In the balancing of leave entitlements etc for EOFY, I discovered that an employee's final pay was never processed. They are still an active employee in MYOB, and I need to do a final pay to pay his unused annual leave. He left voluntarily due to sickness. Following the instructions in the help article: https://www.myob.com/au/support/myob-business/payroll/processing-a-final-pay, it mentions to select 'Final Pay' from the Pay Cycle dropdown menu, but when I go to do this, I don't have 'Final Pay' as an option (see screenshot below). How do I best go about processing this final pay? Any tips of things I can check would be much appreciated. This client is new to me, and their file is a bit of a mess in general, which is why I didn't pick up this issue until doing EOFY reconciliations. :(Solved30Views0likes2CommentsLeave entitlements not rolled over into new financial year.
I had an issue with employee leave entitlement as per above, and their leave balances were not carried forward to the new FY25. Our leave setting was set up "tick on carry remaining entitlement over to next year, and we are not even allowed to change the setting as it is grey. I read through the community report and found that this is caused by the sequencing of events, as the new payroll year doesn't fully tick over until a user has recorded their first payroll year in the new year. So, I tested payrun in the new financial year, and after completing it, their leave balance appeared under carryover, but why is it negative under balance adjustment and that against each other? Can anyone tell me how to fix these asap, as I have 600 employees to process? Leave entitlements not rolled over into new financial year.69Views0likes3CommentsBank Feed Hanging
First question - where is phone tech support these days I can't find a number. This is one that kind of needs a person who can advise an instant response... The problem. I have just tried approving bank feed matches. Most have worked as normal...however two are "hanging". I cannot close the window, but the hanging transactions will not resolve. What do I do in this situation...will these transactions error if they are not properly resolved on this screen (first time in 5 years I've seen this).? And again...where is phone tech support these days? Please advise the phone number.12Views0likes1CommentFBT
Our GM is provided with a company car, which has an FBT grossed up value exceeding $2K. I need to report these figures to his RFBA and also pay the payroll tax for the grossed up value. My questions are: Should the grossed up value be recorded in the books for the purpose of payroll tax? After that, I will record the FBT tax (47% x grossed up value) as Debit FBT Expense and Credit FBT Payable. Please advise. ThanksSTP ATO settings to update Business Name
Hi, our company name was changed, ABN the same. The company name in ATO was updated. The company name in STP ATO setting page is not updated. The company name in MYOB AccountRight is not updated The company name in MYOB Account is not updated. Kindly advise whether I can update company name in STP ATO setting page first when the company name in MYOB AccountRight and MYOB Account is not updated, and whether I can still use MYOB AccountRight as normal and can still use STP report function as normal. Because I am not sure whether the company name in STP ATO setting page shall be the same as the company name in MYOB AccountRight and MYOB Account. Kindly also advise whether I have to update company name in STO ATO settings page first before EOFY Finalization. Kindly advise how to update company name in MYOB AccountRight and MYOB Account. Thanks19Views0likes1Comment