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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Operation Timeout error
Hi, When I go to Reports > Index to Reports > Sales > Aged Receivables [Detail] then click Display Report or Export to Excel I get the attached Operation Timeout error. Clicking the Advanced Filters button also produces the same error. Our Finance team requires me to produce the Aged Receivables [Detail] report. How can I fix this error?
Fixing Super payment Error
Hi , I noticed that there is a new way to fixing a Super error instead of reversing the whole Super batch. https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuation-contributions?productview=BrowserIt I followed the instructions. This makes sense except for the very end on Step 3 where it tells to You don't need to select the pay reversal (the negative super amount) when making your super payment – only select the reprocessed payment. What happens to this negative figure? It now just sit in my pay Super section and I don't know how to get rid of it. it pops up every time i try to make another Super payment. how do I get rid of it?Restoring old MYOB file into my library error
I am trying to restore a 2024 backed up company file into my library and keep getting the following error: Code: InvalidType (17) Message: (InvalidType): Unable to locate Service type with CompanyFile ctor 'MYOB.Huxley.API.Services.Helpers.CompanyFileService.ICompanyFileServiceHelper' in service factory manager. how do I fix this issue please? many thanks
Accountright Desktop 2026 version employee has identifier
MYOB is not going to have the above desktop, our client's employees has default category (we set if for state - NSW VIC QLD etc), and identifier or some other reporting. In online business version, it has no such identifier tag for employee? In desktop version, report has advanced filters to select category or identifiers, any in online business version?
Payday super with a WPN
I have a client who employs a Nanny and therefore not eligible for an ABN, she only has a WPN. Due to having a WPN the client is exempt from STP until 2033 however it appears not exempt from Payday super. I currently lodge the super via the SBSCH with the ATO but this is going to be closed by 1 July 2026. If MYOB doesn't accept a WPN, how am I supposed to lodge the fortnightly super payment?
Payday Super - Salary Sacrifice
Hi, I have questions re this topic too. I clicked on the link, went to the ATO and salary sacrifice is reportable. what should the 'linked payable category' be for salary sacrifice? Super guarantee is set to superannuation payable but salary sacrifice is currently set to PAYG withholdings payable. Is this right or wrong? Also the ATO reporting category is set to salary sacrifice & RESC - does this mean it will automatically be added to the super payment?
Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.
Contractors and Payday Super
This is what I did. 1 - Create or Update the Contractor’s Employee Card 2 - Set the Personal Details>Employment Basis to Other (Not Reported). This means you won't be reporting the contractor's super payments to the ATO 3 - Leave the Personal Details>Employment Category set to Permanent. 4 - Click the Taxes tab. For the Tax File Number, enter 000 000 000. For the Income Type, choose Labour hire. This information is required to avoid AccountRight prompting you with a message about missing information every time you pay the contractor's super in a pay run. 5 - For the Process all employees paid dropdown, choose Bonus/Commission and dismiss the info box that appears about tax. 6 - For the pay dates, enter the same date you paid the contractor’s invoice After doing this I recorded the pays and that is when it goes wrong. I still have to sign in and I get sent down the STP path which ends up with a STP REJECT. The error message is "STP error code CMN.ATO.PAYEVNTEMP.000272" How can we pay super on behalf of our contractors using MYOB Paysuper while avoiding STP reporting?
PAYDAY SUPER
We decided to start the weekly super payments now rather than wait. One of the payments was post dated however the payment came out of our bank on the day I processed it: As a result I now cant reconcile our bank account with MYOB. I've tried to change the day on the payment in Manage payments but it won't let me. Any ideas? Also whilst it is coming out of our bank, it is taking a week or more to hit the employee's super account. Where is the money held while this happens?
Cost Centre reports
It seems the Cost centre general ledger (summary) report is not working. I put in the cost centre, the account number I wish to get a report on, and the date range, but it tells me there is nothing to report. I've tried several different account numbers (although I know they all have transactions in them), but nothing. Please help.How to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.Cancellation of MYOB subscription
I would like to request the cancellation of my MYOB subscription before the end of my free trial period. I have tried to locate the cancellation option in my account, but I was unable to find any available option other than contacting you via email. Therefore, I would appreciate your assistance in processing this cancellation as soon as possible.Super reversals / card file
In the past 6 months, we have had to do 3 super reversals because of incorrect information given. We noticed today, if we go to 'find transactions' and pull an employees card file, the 3 months of super that were reversed are all sitting there 4 TIMES?! No other months of supers are sitting there, just those 4. We arent sure why and dont know if this is going to pull incorrect figures come end of financial year etc... Can someone please help!
