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AccountRight: Getting Started
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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Single employee card file won't open - wants to restart myob
All the info I can find on this issue indicates that it is a back-end database issue that MYOB have to resolve. "Run a script". I have emailed, I am currently on the telephone. On hold for 1h30 and counting. Support request number 03098754. The employee was very unhappy their pay rise didn't show in the text of their payslip. This MUST be fixed before next pay run.
Superannuation calculation changed to 10% of gross wages
Why has my Superannuation calculation changed to 10% of gross wages, all previous calculations for Superannuation prior to May 2026 were all calculated at 12%, why or who changed this? I am the only personnel in the software do payroll each week and I didn't change this?
Pay rates keep reverting
I had an issue last week with the pay rates for all but a few employees reverting to a previous pay rate. I fixed the issue by updating each employee manually and redid the pay run. This week the pay rates are again reverted to a previous pay rate for the same employees. Any insight on this would be greatly appreciated.
Returned super payments for subcontractor
Good afternoon, I have 4 lots of super payments for a subcontractor that have been returned to our bank. The returns occurred in December, March, April and May. The situation of why the funds were being returned has only now been resolved and we should now be able to pay these contributions. The Support document 'Returned superannuation contributions' does not really cover subcontractor supers. The super we pay the subcontractor is based on the invoices they submit, not payroll. Would you please advise, or point me towards a more appropriate support document, to enable me to process these payments? Thank you Kind regards Lesley Finance Manager
It's just my imagation right?
Is it my imagination or is MYOB just getting worse with every iteration? Who thought that having to launch a browser to authenticate credentials for a desktop app was a good idea. Oh yeh, I forgot, Microsoft. Why though, does that need to be emulated in MYOB? You get our subscription $'s every month so leave the login alone. Better yet give me the ability to...... EMAIL RECEIPTS!!!!!
Payday super - pay super directly from Accountright
Hi, Im currently setting everything up for Payday Super and in the support note it says to ensure I click on pay super direct from Account Right in the fund information window. I can’t see an option for that. Is it because I’m still waiting to verify my sign in with a code? regards Jen
Secure Banking
I have received a payment from a customer marked "Deposit Myob Myob010000" I am unable to trace this payment as the majority of my customers invoices are for the same value I do not wish to use any of the MYOB Banking Icons, it is too difficult to trace the payments Anyone else having the same problem?PaySuper from Electronic Clearing Account
We're attempting to do our first run of PaySuper from MYOB and have obviously misunderstood how the process works. When selecting "Pay From Account" We have put it to the Electronic Clearing House thinking we need to pay it form the bank but it isn't coming up in the file when we go there. When we went in to reverse the transaction it is saying that the funds may still be withdrawn from your account. Essentially we want to know if we reverse it if its going to cause any issues to fix it so it comes from the correct account, also if we need to do anything after we have authorised it from that account.Returned Super for Terminated Employee
Good afternoon, We have had a super payment returned for an employee who has now left the Company. The super was part of their last pay. Their card file was set to inactive a week after this last pay. In Bank Transactions I have put the funds to the Super Payable GL account 2-2001. Following the support document 'Returned superannuation contributions' I am hitting a roadblock when I try to complete 2. Record a pay to reverse the super. The employee this relates to is not coming up in the list. I have made her file active again. The super was returned on the 15th May and I have ensured the pay cycle (weekly) includes this date. Because this employee has been terminated, do I need to follow different instructions? The terminated employee has changed her super fund (the super fund returning the funds has confirmed the account is now inactive). I am waiting for the details of the new super fund. Thank you. Kind regards Lesley Finance Manager
FX rounding issue in MYOB AccountRight
Hi All, I have a remaining Debit Amt (FX) showing as -0.01 USD, but when I try to apply it, MYOB internally treats it as 0.005 USD. Since MYOB only accepts 2 decimal places, I’m unable to apply the transaction successfully. The transaction has already been locked/saved, and I don’t have permission to edit or delete it. Has anyone experienced this before? What would be the best way to fix it? Thanks in advance.
Reversal of Received Items
Hi I would like to know more about how "reversal of received items" journal is generated. We don't believe this function is working properly. When fewer items were received than originally ordered, we would process the receipt by keeping the ordered quantities unchanged and only entering the actual received quantities. As a result, the system automatically generated a second purchase order to offset the remaining balance of the original order. However, this automatically created order did not accurately reflect the outstanding items. Instead, it included mismatched items and quantities, often appearing as negative values. we are seeing inconsistent and incorrect inventory movements in MYOB Please can you let us know how this function works thanks Lily
Positive stock on hand and negative value in inventory
I am trying to delete an item which was incorrectly entered into a Purchase Order. We had no stock of this item but system will not allow me to delete it. Error message says " Processing this purchase would leave the item ..... with positive on hand quantity and a negative value in inventory" I understand the issue but need someone to please explain how to solve the problem so I can delete the item line. ThanksAbility to create & email receipts to customers
There should be the ability to create and email receipts to customers in browser version of AccountRight. Being able to generate an 'updated invoice showing zero balance' is not good enough for most customers – they want a receipt that says ‘Receipt’ like any other normal transaction ever.
