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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Bank Rec – Supplier Payment via ABA not appearing in Match (Find)
Hi, We are currently using MYOB AccountRight (desktop version). I’m having an issue in the Bank Reconciliation screen where I’m trying to match a supplier payment made via EFT. The payment was processed through an ABA file uploaded to the bank. However, when I attempt to match the transaction using the “Find” function, the corresponding supplier payment does not appear in the list. Given that the payments were generated from MYOB and included in the ABA file, I would have expected them to be available for matching. Could you please advise why these transactions may not be appearing and how I can resolve this? Thank you.
CORRUPT EMPLOYEE CARDS - URGENT
I have lodged 2 support requests asking for this to be fixed this month with no response. I urgently need to update employee information including pay rate increases and I am having to manually adjust this each week as I cannot access the cards. Please can someone sort this asap? It is seriously affecting the weekly payroll I have to process for 70 employees. It is an ongoing issue and I am regularly asking for this to be done - I was told the issue was due to adding pay rates and not including moving forward. I started ticking this option and I am still getting corrupt card files.Sick Leave
Hi, I have been conversing with some and very helpful. I am need of advice again please. I have a employee who is off with a broken leg on his time, I have been paying sick leave for 3 weeks and now it says he only has 28.631 hours left. When I entered into the payroll to pay it still comes up with his weekly wage to pay then goes into minus figures. Doesn't make sense paying a weeks wage if not that time left. Please can you advise. Also the hours for holiday pay is recorded wrong now as it has not been recorded correctly for a long time, but he is up to date. Please advice on how to clear and start again, so I can get it done properly. Thank you for your time. Kermie
PayDay Super - Clearing House
Hi All, I use MYOB Account Right and process the payroll on a weekly basis and pay the staff super on a weekly basis. I use a clearing house to manually input the super contributions after the MYOB payroll process the same day. Straight after the clearing house procedure the wages and super are paid via the company internet banking by EFT. I am assuming that as my company is already compliant paying staff super weekly through an existing Clearing House that it is not necessary to use the “MYOB Pay Super” system as I’m comfortable with the same process which is currently used. Is that correct and will the process payroll procedure remain the same etc? I assume the current method being used will be ok as of 1st July. Thank you for any feedback / clarification.
New user showing as Access Removed online
I have tried to set up a new user, and unfortunately they let the invitation expire. Now I am unable to resend as instead of showing as expired when online they show as Access Removed. I contacted the help desk and they said it is a known issue re and sent me a link and closed the case. But the issue in the link relates to new users not being able to access the file. This is the new user not even been able to set themselves up with a password never mind accessing the file and me not being able to reinvite them as when I do click the 3 dots to say resend the system tells me "Something went wrong. Check the details entered are correct and try again." So how to I get this new user a new link so they can set themselves up? There are a huge number of different errors this week which I think relate to the recent updates so things are going bad.
Reconciling shopify sales to shopify advances
Hi Everybody My client has received an advance on sales from Shopify. Theres a funding cost attributable to this advance. I can set up the liability when the advance hits the bank. I can also account for the interest. I repay the advance based on a percentage of shopify sales. I'm struggling with how to bring the sales to account Can anyone shed any light on this? TIA ZappyPay Super, straight from AccountRight
Hi Everyone, whilst I understand the mechanic of what to do here I do have a question around the Bank Details. What if you do not have bank feeds setup, are still able to give your bank details through the Pay Super set up and pay your Super every week? Thanks for listeningI am getting 14 emails re one add/change to bank details
Whoever is the admin gets a security email each time bank details are added or changed in a card file. Since this week i am getting 14 emails each time. So every new employee or supplier, 14 emails to say bank details have been added. Is anyone else having this issue.Recurring transactions not working in desktop version
Hi, I run a couple of offline AccountRight Plus company files (in addition to my online files) and recently my recurring transactions won't save - either from the popup Reminders window or from the To Do List. I've tried just recording from the list of transactions window or from within the transaction that I open from that list but the transactions just don't save and the data/dates in the list don't change. Does anyone know why this is happening? I believe I'm on the current version 2025.9.1 3. Thanks.
MYOB automated matching does not work when you have identical customer subscription payments
For identical customer subscription payments, MYOB’s automated bank reconciliation matching logic becomes ineffective. This appears to be because the software prioritises transaction amounts over meaningful identifiers such as Client ID, Invoice Number, or Customer Name. In my client's case, we process hundreds of recurring invoices each month, all for the same value. When payments are received, MYOB generates hundreds of possible matches based solely on the amount, rendering the automated matching function ineffective. I have encouraged all clients to include their Client ID in the bank transaction description, which they consistently do. However, even when Client IDs, invoice numbers, or customer names are clearly included, this information is effectively overlooked or buried beneath literally hundreds of irrelevant matches with clearly different identifiers. This strongly suggests that matching is driven primarily by amount, rather than by more specific and useful identifiers. As a result, I am required to manually match every payment. Given the volume, this is not sustainable and significantly reduces efficiency, defeating the purpose of automated reconciliation. PLEEEEASE CONSIDER - Suggested improvement: MYOB should enhance its matching algorithm to prioritise unique identifiers within the bank transaction description - such as Client ID, Invoice Number, or Customer Name - either before or alongside the transaction amount. Or ideally give users the ability to define global matching rules or set identifier priority, so the system can more accurately and intelligently allocate payments. This would allow for far more accurate reconciliation. I hope you will consider this suggestion, as the issue appears relatively straightforward to address, yet the current experience is extremely frustrating and increasingly unmanageable.
Recurring Transactions
Hi all, I've just swapped from desktop to online version of accountright & have created a spend money transaction, click on 'prefill from recurring" and then I have a bit list of all our recurring transactions that I appear to have to scroll through. Is there anyway to search for the transaction I want like you can in the desktop version? Thanks in advance!Secure Invoicing - Mandatory verification & Removal of Email Functionality
I am reposting this because my original thread from October 2025 appears to have been removed. The concerns remain unresolved, and more users are now reporting the same issues. MYOB has made “business verification” mandatory simply to email invoices — a basic feature that has existed for decades and is part of what we already pay for. Here are the key issues: 1. Forced activation of online payments Once you verify your business, MYOB automatically enables online payments which applies a 1.8% + $0.25 fee per transaction. You can switch it off after, but the fact that it is auto‑enabled says everything. Many of us have never used MYOB’s payment processor and never wanted to. Payment methods accepted by us are EFT directly into our bank account. We do not want a third party taking a cut of our invoices. 2. Removal of the ability to email invoices through Outlook or desktop email This is the most infuriating part. If you do not verify, MYOB disables the ability to email invoices entirely. This forces us to: download each invoice manually create a new email attach the PDF send it ourselves This is exactly what MYOB used to do automatically. Removing a core feature to push users into a payment system is not an “upgrade”. 3. The verification process demands excessive and irrelevant information Including: credit card turnover owner identification documents settlement bank account details This is far beyond what is required for “fraud prevention” when all we want is to email a PDF invoice. 4. The business model shift is obvious Users on this forum and elsewhere have pointed out that MYOB appears to be pivoting from accounting software to a payment‑processing platform — because that’s where the transaction fees are. Given MYOB is owned by a venture capital firm, the pattern is familiar: acquire → extract revenue → push users into higher‑margin services → discard what doesn’t serve that goal. 5. Legal and privacy concerns Users are now asking: Is it legal to remove paid‑for functionality unless we hand over sensitive data? Does consumer law protect us from this? Is this an invasion of privacy? Could this be challenged or escalated to regulators? Is a class action possible? 6. Exemptions Multiple users on other forums have reported receiving 6‑month exemptions after lodging complaints with AFCA or threatening to do so. This alone suggests MYOB knows the policy is problematic. What we are asking for is simple: Restore the ability to email invoices without mandatory verification. Provide a permanent opt‑out for businesses who do not want MYOB handling payments. Stop auto‑enabling online payments and transaction fees. Be transparent about why this data is being collected and how it will be used. Long‑term customers — some of us for 20+ years — are now actively looking at alternatives because of this. MYOB needs to address this openly and honestly.GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.
Yellow "Sales- Edit Item Order" Screen - Backorder
Hi, I was wondering if I would be able to add a backorder column in the yellow "Sales- Edit Item Order" screen? The backorder column only comes up when I invoice the item. Is this an option? I don't want to invoice yet. I just need to make a delivery docket. What happens is whenever I have a backorder and print the delivery docket, I edit the "Ship" Qty to show the right amount to be delivered. The problems are the backorder quantity is removed and the MYOB sales inventory becomes incorrect. Can you please address this concern? Thank you.
Pay Super direct from Account Right Error
Im Having and issue in signing up Pay Super direct from account right After signing in with email + password this error come up Whoops we have hit a snag!!! I have raised a case with MYOB support but have not been able to resolve this problem as yet Anyone out there that can help please Vicki Stubbs
