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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.6 will be released on August 3rd 2026.**
Please note, Instead of the usual July AccountRight release, we’ll be rolling out two scheduled releases in August as we com...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Request to Reinstate Offline Backup Functionality in MYOB AccountRight
Dear MYOB Product Team, I am writing on behalf of our accounting practice regarding the recent removal of the offline backup function in MYOB AccountRight 2026.5. We are extremely concerned that the ability to create and retain our own offline backups has been removed. As a professional accounting practice, we have always maintained independent backups of our clients' MYOB company files as part of our disaster recovery procedures, business continuity planning, and professional risk management obligations. While we appreciate the convenience of cloud backups, they should complement—not replace—the ability for users to maintain their own offline backups. Relying solely on cloud-stored backups does not meet the needs of many accounting firms, particularly where we have established backup policies, regulatory obligations, cyber security requirements, and the need to retain historical versions for extended periods. Removing the offline backup option has created a number of concerns, including: Loss of an independently controlled backup that can be stored within our own backup systems. Increased reliance on MYOB's cloud services for disaster recovery. Difficulty maintaining long-term archival copies in accordance with our firm's policies. Additional business continuity risks should internet access or cloud services become unavailable. Reduced confidence in our ability to recover client data quickly and independently. We respectfully request that MYOB reinstate the option to create offline backups to a user-selected location, such as a local drive, network drive, or external backup device. This functionality has been relied upon by accounting firms for many years and remains an essential feature for professional practices. If there are technical or strategic reasons for the recent change, we would appreciate a detailed explanation and any alternative solution that provides the same level of control and independence over our backups. We value MYOB and have supported the platform for many years. However, we believe this change represents a significant reduction in functionality for professional users and hope that MYOB will reconsider its decision. Thank you for taking the time to consider our feedback. We look forward to your response. Kind regards Manita
Payslips won't email
We updated our desktop AccountRight Plus to version 2026.6.0 yesterday (build 2026.6.1.11), and we are now having issues with emailing payslips. It says that they have been sent, but they're not showing up as sent in our Outlook, and the employees definitely have not received them. Help!
How to lodge a complaint with Australian Financial Complaints Authority. Overcharge of $12,177.00
Hi Community Users - See below email sent to MYOB today. Details will follow on how to lodge a complaint. Dear MYOB Please be advised I have lodged a formal complaint against MYOB with AFCA for overcharging an unauthorised amount of $12,177.00 to my credit card. I received the attached incorrect invoice on 24 th July 2026. I had already paid an annual subscription on 23 rd April 2026 for $10,692.00. I lodged an online support request through MYOB MyAccount on 24 th July and followed it up with a phone call to MYOB on 24 th July. I was told to ignore the invoice as it was clearly an error, and it was confirmed I had already paid the annual subscription in advance. I was provided with a case number #03250349. When I noticed the charge on my card today, I immediately called MYOB to try and receive a refund. I was told that I needed to be patient and wait for someone from the billing team to contact me. When I asked for a phone number or email I was told this was not possible. you can lodge a complaint with AFCA by contacting them using the following methods: Phone: 1800 931 678 (free call) Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Email: [email protected] Website: http://www.afca.org.au Good luck to everyone navigating the appalling service from MYOB.
Customer‑Specific Shipping Protocol Reminder When Generating Courier Labels
Idea / Feature Request: We would like the ability to set customer‑specific protocols within MYOB that trigger a reminder or pop‑up when finalising a sale. For our business, this is essential for delivery requirements. For example, we have a rural customer who must not have “Signature Required” selected. If this is accidentally ticked, the courier will not leave the parcel, and it is taken back to the depot — causing inconvenience and frustration for the customer. While this is a delivery‑specific need for us, the feature would be valuable for any business that must follow client‑specific protocols, such as special handling instructions, payment conditions, compliance notes, or other operational requirements that must not be overlooked. A pop‑up alert tied to the customer profile would ensure these important rules are followed every time, reduce errors, and improve both workflow and customer experience. Benefit: Ensures adherence to customer‑specific requirements Reduces mistakes during order processing Supports rural and high‑needs customers Saves time for both the business and the customer Improves consistency and service quality
"Do not show me this again" and other ways to stop marketing notifications
When there is a pop-up when you open MYOB, for something like MYOB Assist, you have the option to tick "Do not show me this again." My idea is to make it that when you tick that, you actually don't ever see it again. Also, on the Sales Register, there is a yellow warning banner at the top of the page that says "You no longer have access to share your invoices." You can click the x at the end of the banner, but it still appears every single time, trying to get you to upgrade. My idea is to make it that once you close the banner, it no longer pops up. MYOB has no shame, trying to push products by not allowing you to get rid of their annoying marketing. Don't bother with options to not see them anymore, if you are going to keep shoving it in our faces anyway.
Continuing problems with MYOB
As a small book keeper I am still having problems with MYOB with 3 of my clients which includes a data file of my own. Client transferred and paid for 4 offline data files to come on line, 23.6.2026, still as of yesterday they have still not been migrated to the new account and we have had to upload 2026.4 to finalise 30th June, 2026 work. Another Client lodged a 'Change of Primary Contact' form on the 19/5/2026, MYOB say all is fixed, still cannot get onto my account,says I do not have authority to access and payments still have not gone through from our bank. Every month MYOB as changing a fee for non payment, yet not our fault. My account, had 2 data files in my name, one was transferred into a new owner supposedly however I notice my account has been transferred to the new owner and I no longer have the ability to change anything with my own account, which I have had since 2008. I note that I have not signed any documentation transferring my account into another name so how did they have authority to apply a new owner to my account? MYOB is becoming a joke, I think it is about time support comes back to Australia before more people move away due to poor service and continual time waiting on line to finally get someone who does not understand what you are talking about. Anyone else having problems like mentioned above.
How long does it take for online payments to be deactivated?
I followed the instructions to deactivate online payments for Accountright, as the fees are too much. However, when I sent out a new batch of invoices after doing so, the option to pay online was still present on the invoices. I logged out & logged back in again, but it is still saying that online payments are still 'active' even though the toggle button is not selected.
Sent Emails
Why has my ability to check sent emailss been linked to sending invoices to customers? I do not want and never will want the ability to receive payment through MYOB and want the functionality turned off. I don't want automatic invoice reminders or to accept online payments. After the update however we have discovered that unless we go through the invoice set up process we can't check sent emails to know what has and hasn't been sent. After setting up I have also discovered that none of the items that have previously been sent are visible.Calculate Sales Tax on query
Hello A longtime user of AccountRight. I have an item Setting query In the Selling details of an item the "Calculate Sales Tax on" has a tab choice selection which has provided an issue. At some point in our history the Selection was set to a LEVEL B Which leads to incorrect calculation of gst on invoices where the pricing is not Level B I'm not certain why this choice exists. Looking for a report for inventory that will show what this selection is, so we can correct errors more quickly in our list of ITEMS. In short, we need check CALCULATE SALES TAX ON is selected for each item in the INVENTORY Thank you for your timeInventory Export Price fields skipped
I have created a new data file for our use & exported Cust, Supp, Employees, & Inventory. Some of the sell prices (ABCDEF) in some of the items are missing. It is not every item or the same price level on the items, but it has caused enormous problems. I thought it was a problem with the import process, but the error is in the exported file. Have tried Tab Delimited & Comma Delimited, using only Item Codes & Prices Prices in the MYOB file have been checked.
Which offline version to download
Hi, My computer recently crashed and I don't know what version of MYOB I was using so I don't know which version to download now. I had a MYOB Upgrade from FirstAccounts to AccountRight Standard v19 which included MYOB AccountRight Live Standard Annual Subscription. I have always worked offline though. The AR Live Standard must be slightly different to ARS v19 hence the messages I keep getting saying my file is not an ARS v19 company file, but I don’t know what the AR Live is equivalent to if not ARS v19. There is nothing like it in the MYOB download list. I have been able to download the original file from 2019 but can't download my most recent saved backup zip file. Does anyone have any idea what it might be equivalent to? Thanks, Vicki
Client still being charged for MYOB AR even though she cancelled on 21st April
I sat with a client at her office while she phoned to cancel two MYOB subscriptions because she had sold/shut these down and heard the MYOB staff member confirm the cancellation and she is still being charged. She is dealing with a terminally ill mother and her husband injured and off work and doesn't want to spend hours on the phone and doesn't know how to cancel on-line - which has always been difficult. I will be recommended she report MYOB to the AFCA but I expect this may be beyond her at the moment. This seems to be a really common problem with MYOB - and this is before the major change in June. Not good! Regards Liz AdamsonDuplication of old bank feed
I have recently had a SYSTEM user ID entry created impacting our debit card feed. It has duplicated around 150 entries back into 2024 with the impact that the bank account, expense accounts and GST accounts all have duplicates and are incorrect. I have contacted MYOB with limited feedback/success. This event happened on the 18/05/2026.
