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Hi Everyone
MYOB AccountRight version 2026.2 will be released on March 18th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
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We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Personalising File Names
Just hoping to see if anyone else would use a function where sales orders emailed directly out of MYOB on a particular form could have the file name customised? For example, we sometimes send declaration reports to customers using a sales order, they currently send with the file name ORD000XXXXX (X's are the MYOB reference number). I am hoping to simplify our process with the use of recurring transactions to reduce manual labour and keep centralised records, but it would make things clearer for our customers if the document name could be adjusted based on which custom form has been selected, or even if there was a document title field in the email window.
Cancelling Subscription
How do I cancel by subscription for one of my MYOB AR accounts. I ahve two subscriptions but only one live active file. I have logged in to MYOB My Account and my.MYOB and clicked cancel subscription. It then gives me a phone number to ring that I have rung each day since Wednesday and been on hold for between 30 minutes and 1 hour before being notified that there were no agents available. I have requested a call back and no response. I have submitted online tickets and no response. Does no one work at MYOB anymore? Appreciate that everything is offshore but it is business hours and this is ridiculous service. I would appreciate a direct number to speak to a person on Australian soil so I can get this rectified without spending hours on the phone, which is a road to nowhere. Thank you!
Change ATO Reporting Category
I believe I can change the reporting category that was allocated incorrectly for the last financial year prior to finalising EOFY? I have mounts allocated to Allowances (for shift allowance) that should have been allocated to Gross Payments. How do I do it and also then send an event update. I have received a response to say I can do it, but not how to, or how to report it.
Payroll Set up
I have an issue getting payroll setup to work. My standard pays are calculating incorrectly. For example. Employees total hourly rate ($50) is separated into base hourly($46), task allowance($4) and leave loading ($1) If i put their hourly rate of $50 in on the Wages tab the base hourly on the Standard Pay Tab calculates on the $50 not the $46. If I put the $46 in, the Overtime calculates on that amount not their total hourly. I'm hoping someone can help.Electronic Clearing Account
I have just started a new version of MYOB and when doing the payroll it wants the amount to go to 1-1220 Electronic clearing Account but I want it to go directly to my main bank account. At present I can not reconcile my bank account as the wages do not appear in MYOB. Can someone please advise me how to change the "pay from account". Thank youPayroll Set Up
I'm sure I am not the only one who has this issue. For each employee they have an hourly rate (different hourly rates for each employee) That hourly rate is separated as per ATO STP into 3 different rates Base Hourly Task Allowance Leave Loading I have 40 employees with 19 different rates between them. Task allowance is also different for each employee (40 employees 6 different Task amounts) Leave Loading which is calculated on the Base hourly plus Task Allowance (40 employees 19 different leave loading amounts) On the Wages Tab - if I put their actual Hourly Rate (eg. $50) everything in the Standard Pay Tab is calculated on this amount. - if I put their Base hourly (eg $46) then the overtime in the Standard Pay Tab is calculated on this amount There seems to be 2 ways to go about setting up employees for figures to calculate correctly 1. Put the actual Hourly Rate in the Wages Tab - create another Ordinary Earnings for Base Hourly for each employee (19 different items) - create separate Task Allowances (6 different items) - create separate Leave Loading (19 different items) 2. Put their Base hourly in to the Wages Tab - Create separate Task Allowances (6 different items) as its not a % of their base but a fixed hrly amount based on the allowances they are entitled to - manually calculate and override overtime amounts every week for each employee I cannot get any support via phone through MYOB as its all offshore and they don't understand my predicament - their response is call your accountant. I moved from Reckon to MYOB on the belief it was going to be easier. Can Someone Help Me Please???
Bank Feeds
Hi I have old bank feeds that I have hidden back to 2024 showing back up and now they in my reconciliation statement causing it to be unbalanced. I deleted them all in my Bank Rec yesterday which took ages and when I log in again today they are back. What is happening here? and what do I do to get rid of them. Thankyou.In Sales Orders make Subtotal Bold on the actual PDF.
In MYOB Sales Order Screen you can add a subtotal after entering several items. This is great for our business, when we need to do a room by room quote for homeware jobs. The word Subtotal and the subtotal amount shows up in Bold in the Sales Order, making a very clear demarcation.' However, once it is saved as a PDF the Bold Font Disappears. Making the Quotes very confusing. The line almost looks like its another line cost. This has been a bug bear for in the 12+ years I have been using Account Right. My work around has been to put SUBTOTAL in all caps. But it still doesn't demarcate the value. Please make this change.Tax Free Threshhold + STSL
One of our staff have a Trade Support Loan and we are using Tax Free Threshold + STSL for tax purposes. On their Pay slip these are not itemised to show the PAYG Tax and STSL payment seperately so our staff knows how much is going towards his Trade loan. How is this calculated at the ATO so the correct amount is taken off the Loan? How are these payments deducted from the Loan? Thank you, Julie
Serious Concerns About MYOB’s New Verification Requirement
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } I am extremely concerned about MYOB’s recent policy requiring businesses to provide personal identification and trust documents simply to continue using invoicing—even when we do not use online payment services. Here are the key issues: Sensitive Information in Emails MYOB included my Payments Client ID, Serial Number, and Business Name in an email. Email is inherently insecure and should never be used to transmit sensitive identifiers. This raises serious questions about MYOB’s commitment to privacy and data protection. Lack of Legal Justification MYOB claims this requirement aligns with “minimum standards” for confirming beneficial ownership, yet provides no reference to any specific legislation or compliance framework. Why should businesses that only use traditional invoicing be subjected to intrusive verification? No Alternative for Long-Standing Customers MYOB admits communication was inadequate but insists verification cannot be bypassed. For businesses that have never used online payment services, this is unreasonable. There should be: An opt-out option for Secure Invoicing. A traditional invoicing path without mandatory identity checks. Competitive Disadvantage Other major accounting platforms do not impose such requirements for basic invoicing. If MYOB’s logic were applied broadly, companies like Microsoft would demand personal ID to use Word or Excel—an absurd scenario that highlights the flaw in this approach. MYOB currently holds about 17% market share in Australia. Continuing with policies that disregard customer concerns will inevitably reduce this share even further. A fact that the management should seriously consider if they want to continue in business! My Position This verification requirement is unacceptable. Even if MYOB provides clarifications or assurances, I will not comply. It is unnecessary, intrusive, and sets a dangerous precedent. If MYOB cannot offer a solution that respects customer privacy and operational needs, I will migrate to an alternative platform. I encourage other users who share these concerns to speak up. If MYOB does not address this issue promptly, escalation to the Office of the Australian Information Commissioner (OAIC) and the Australian Competition and Consumer Commission (ACCC) may be necessary. MYOB should show the utmost respect to its clients—because we are the ones who keep MYOB in business.
SMSF and Payday Super
We have an SMSF. I have set it up for super payments, however the first payment made has bounced back. We have not received any notification as to why. ESA is recorded as is ABN. NB: on other posts, it mentioned not having spaces in the ABN: this is not an option-MYOB will not allow the input of the ABN without spaces! The set-up has been completed as follows: Type: SMSF selected ABN: input-with spaces as per what MYOB is allowing Fund Name: populated without a problem Name: same as Fund name ESA: wrkrSMSF selected (correct ESA) BSB: xxx-xxx Account: entered with no dashes or spaces Phone: nothing input website: nothing input Pay using PaySuper: selected If you can see something I'm missing here, input would be appreciated. I'd like to reprocess this: lucky it's not an employee's fund, only the Directors.Import Inventory Adjustments Error -271 Item not found
Hi All, Just discovered that MYOB AccountRight is case sensitive when it comes to importing inventory adjustments the import fails to import. Eventually we identified the problem items and found that we had manually entered them into my excel count sheets with font case that was different from what was used in MYOB. Whilst Excel lookups don't generally do exact case matching, MYOB obviously does so if you're using Import Inventory Adjustments be wary of this fact as it could cost you hours of head scratching! :-) Happy MYOBing! Andy
Super payday
Hi, Currently look at the transition from ATO Super clearing house. Regarding MYOB which most of my clients use, is DD the only option for paying super once lodged. I have spoken to other software providers and they have the option of EFT or BPAY. Any suggestions would be much appreciated. Thank you
