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AccountRight: Getting Started
New to AccountRight? Start your journey here.Featured Content
MYOB AccountRight version 2026.9 will be released on October 14th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, u...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Freight Charges?
Hey everyone, I’m not sure if this is just affecting me, but I’ve noticed an issue when allocating customer payments. There appears to be a discrepancy where the freight charge is missing from invoices that were previously entered and emailed to customers. The invoice I originally sent included the freight charge, but when I go back to allocate the payment, the freight amount appears to be missing. I’m now concerned about sending out our current customer statements in case they are incorrect. We send hundreds of invoices every month, so I simply can’t go through every invoice and double-check them individually. Has anyone else experienced this issue, or know what could be causing it and how to fix it? Any assistance would be greatly appreciated. Thanks,
Customise invoice date
I am trying to set up the invoice date as the last day of each month (for examples 31/07,30/09/2026 etc.). Currently the date shown on MYOB invoice is the date on which the data is exported from the other platform (for examples 12/07, 05/09/2026). Any ideas much appreciated. Thank you. Kim Ngo
Technical Support - Crashing
Its EOFY and I'm having to sit on hold for phone support for several hours and still not getting through to anyone. My administrative access is not allowing me access to My Account (error - 'You will need administrative access to view this page' ??). Consequently I cannot lodge a support ticket online. There has been no change to my account or user access. Since the change to Single Sign On, I am getting kicked out of MYOB several times a day (and not while the software is idle - its when I am actively processing and I'm suddenly greeted with the "something has gone wrong with AccountRight" screen). When I attempt to re-start, and email the error log to MYOB, it claims I have no email software installed, which generates even more errors. I have downloaded and attached the error log to this message. I have cleared the cache, updated MYOB, updated Windows, restarted my machine. Please, any assistance would be appreciated, my frustration level is through the roof!Superannuation Issue - unable to allocate payment
Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against. I have now spent 1 hour and 40 minutes on the phone with MYOB, having been passed between three different people, and unfortunately no one has been able to resolve the issue or provide a clear explanation of what has happened. Any ideas community team?
Jobs tracking
How do we track jobs for multiple payroll categories( Super, PAYG, Deductions). We have a number of staff who work multiple jobs in a day. How can we allocate different jobs for these payroll categories? We import staff timesheets from other flatform, it tracks jobs for wages and salaries but it does not tract jobs for Super, PAYG, deductions. Any suggestions would be much appreciated. Kim
MYOB incorrectly locked us out although subscription to date
Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily. So I wonder how many other customers had the same problem
Item Register Descrepencies
I have just tried to run an Item Register Report for selected dates, only to discover what is showing on screen is different to what is actually printed. Here is what is showing in the items register screen within MYOB Desktop version. And here is what shows in the reports window: Can anybody explain why there is a 26 item difference for exactly the same report in 2 different places? We certainly don't have 113 items. We've done a stocktake and can only account for 69 physical items. So I am trying to find out why the item count is so wrong. Many thanks
