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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
Featured Content
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026.
Key dates:
28 February 2026: AccountRight v19 and all earlier versions will become re...
Email black listed
We are receiving bounce back messages when attempting to email purchase orders to one supplier (Diagnostic-Code: rejected). I have seen in the past that MYOB sometimes "black lists" a particular email address and have called MYOB support about it but haven't had a call back from last week. Does anyone have a fix for this or does a MYOB tech need to "un-black list" the email address?
Bank Rec – Supplier Payment via ABA not appearing in Match (Find)
Hi, We are currently using MYOB AccountRight (desktop version). I’m having an issue in the Bank Reconciliation screen where I’m trying to match a supplier payment made via EFT. The payment was processed through an ABA file uploaded to the bank. However, when I attempt to match the transaction using the “Find” function, the corresponding supplier payment does not appear in the list. Given that the payments were generated from MYOB and included in the ABA file, I would have expected them to be available for matching. Could you please advise why these transactions may not be appearing and how I can resolve this? Thank you.Multiple Emails for invoices and statements
It would be great if we could have the availability to be able to send tax invoices to a email address and monthly statements to another email address - customers are starting to want the tax invoices and statements to be emailed to different email addresses
Transfer a customer credit to an income account
I've followed MYOB's instructions on this topic and have created a service invoice for the customer with a negative balance. However, when I go to allocate the old credit to the new invoice nothing shows up in the settle credits and returns window (yes, I've ticked the show closes sales box :))
Reinstating a MYOB file
Our client has cancelled their MYOB subscription back in December 2025 - their business was sold and they stopped trading a while before that. We have applied for a tax clearance certificate to liquidate the company and it has come to our attention that the STP finalisation was not done for the 2023 income year. How do we go about reinstating the MYOB file for the client please?Move Item report
It would be fantastic if we could have a actual report for when we move stock items within our locations Its great that we can actually move stocks to various locations but we also need a traceability report so we can have on record - what items, qty, user ID of whom moved the items - its very well the admin can move the items but we have nothing to forward the warehouse to physically move the items within our locations I know in the older "enterprise" version this was available but it has not been implemented in the AccountRight premier version Its a very vital part of multi location businessesCMN.ATO.PAYEVNTEMP.000370
I need to record leave accruals for an employee who is essentially a contractor and is getting paid through accounts payable. I have tried to enter a zero pay with the leave accruals and I get the above message and cant process it. I do process super for this employee through myob payroll. How can I process the leave accruals ? Robyn COS
Myob Accountright - No Alert you cannot save work when two people work on the same invoice
Hi, We use Myob Accountright and have noticed we no longer get a 'cannot save' error when two staff members inadvertently work on the same quote or invoice at the same time. This seems to have changed in the recent update where the bank feed issue occurred. Previously, if two people opened the same invoice or order and worked on it, the second person would get an alert when they tried to save their changes, saying the invoice / order had been changed and they cannot save their work. Now, to the employee it appears they have saved their changes, as no alert appears and they only find out later that this has not in fact occurred. This has caused significant issues until we worked out what was happening and now to overcome it staff have to ring each other to ensure they are not working on the same sale. I'm wondering if this is scheduled to be fixed please as it is a significant problem? Thanks, Regards, Judy.Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?Transactions Report-General Journal Report
On the MYOB AccountRight desk top version, I can run the above report and get a list of journals with the entire journal being shown. On the Browser version, I can list the Journal entries by date selection, categories etc, but the entire journal is not shown. How can I get the same report from the desktop version?
Closed business but still need access to MYOB data
Last year we closed out business. It will be finalised and deregistered by our accountant after the end of this financial year. I've still been paying for our full access to MYOB AccountRight ($165 a month). What product/subscription can I reduce down to that still allows the accountant to access past Accounts, Banking data and possibly Sales and Inventory?Superannuation - Salary Sacrifice
Hi help required, One of our employees has salary sacrifice set up with a deduction of $100 per week from beginning of this April. When I went to 'Pay Superannuation' at the end of the month, the first weeks pay period has been paid correctly and was entered as a deduction, the following pay periods have been entered not as a deduction, so has been paid to the employee in error. The four Salary sacrifices are sitting in Pay Superannuation as a negative, how do I rectify this so that I can pay the employees correct Super to the and report it to the ATO. We are not concerned about the over payment to the employee, we just need to rectify and correct the Super, and remove the negatives sitting in Pay Superannuation . The change that appears to have been made after the first payrun in April has been rectified.GST Number not showing on invoices
Hi, I notice our GST number isnt showing on the invoices now im using the Browser and templates. I have tried clicking the GST number in the template settings and hitting save but nothing changes, I have tried using a different browser to do it as well. Im in NZ and we are meant to display our GST number.
payDay Super - NPP or OSKO
Hi Everyone, we are looking to prepare for the same day super requirements, at the moment it take about 5 business days for payments to land in the funds (depending on the fund). I am concerned this is not enough time. On the ATO site is says using NPP could result in super in the employees fund on the same day, which would give much more buffer. Has anyone managed to set up NPP or OSKO payments through MYOB AccountRight? does MYOB AccountRight (desktop) have this feature ability?Standard Pay
Has anybody come across an issue recently where hours have been added to somebody's standard pay where they previously had 0? I thought it was just some new starters had been set up incorrectly but some older staff have been changed as well. It's not something that the payroll person would change and she said she had a pop up the other day when she was adding a category for someone.
uploading documents via email
Lately some of my documents have not been arriving in the in tray. Ive checked emails are being sent so that's not the issue. Some are not appearing at all while others are. my IT guy suggesting getting a new email address however when I've done that and copied the new unique email address it says it's copied but i cant paste it anywhere including email so I'm unable to see the new email address. Any ideas as to why I cant paste the email address into an email?
Invoices not sending
Hi I continue to have issues with invoices being sent every month. This month is the worst I've ever had. Of the 44 invoices I sent (through MYOB directly and not outlook) 12 of them have appeared not to have been sent at all. I've even tried sending them twice and nothing. This is very frustrating. I've checked the email sent in both desktop and online browser and they are just blank. Anyone have any ideas why this is happening as it's very frustrating. Thanks.Unable to open any local AccountRight files today
I'm attempting to open a local file, AccountRight v2026.3, Admin user with no password, error message advised incorrect password. My colleague also failed to log in to a local file, same version, error msg: unable to automatically confirm your file. A client's attempt also failed, same version, was prompted to confirm the file with zero days remaining. They are on a live chat session now. Any advice on what's going on?Recurring Transactions
Hi all, I've just swapped from desktop to online version of accountright & have created a spend money transaction, click on 'prefill from recurring" and then I have a bit list of all our recurring transactions that I appear to have to scroll through. Is there anyway to search for the transaction I want like you can in the desktop version? Thanks in advance!
Why are MYOB Reports so slow in this day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer.
Hi All, Why is producing MYOB Reports (Account Right Desktop), sales history etc still so slow and glitchy in this modern day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer. It wastes so much time for our sales team and office waiting watching the the spinning wheel. Nothing else can be done while waiting. Does anyone else experience this frustration? I really hope improvements can be made. Even if it was Database size or something, with tech these days and the speed it should be better. And MYOB dont give us any option anymore to compress database I believe? Any tips or ideas we would love to hear. Its pushing us to seriously look at competitor alternatives, but we wish we didnt have to go through that transistion pain. Thanks Nathan
