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MYOB AccountRight Ideas Exchange
Add your ideas to improve MYOB AccountRight software and vote on ideas to help us build what is most important to youAccountRight: Getting Started
New to AccountRight? Start your journey here.AccountRight: Payroll
Discuss any issues with payroll and staffing.AccountRight: Sales and Purchases
Chat about sales and purchasing in AccountRight.AccountRight: Banking
AccountRight: Accounting & BAS
Chat about any tax issues.AccountRight: Reports
AccountRight: Inventory and Multi Currency
AccountRight: Import/Export & Integrations
The AccountRight Blog
The latest AccountRight news direct from our product development team.
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Featured Content
Today Iām happy to announce that we have released a major update to our Final Pay workflow. In addition to guiding you through paying out unused Annual Leave, you can use Final Pay to pay unused Long...
11 months ago
Learn more about AccountRight scheduled decommissions
3 years ago
Hey everyone!
We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods.
This will prevent sign-in hassles and getting locked out if you ...
2 years ago
UPDATE 31/01/2025: Please scroll down for new comments with important updates.
The latest
As well as attempts information to help protect you against people trying to gain access to a cust...
9 years ago
Reorder report - Online - Unable to create Orders
We do our inventory reordering through the online version, Products and services - reorder report. We are currently unable to create purchase orders, keeps coming up with "Failed to create purchase orders" This is even when selecting only one item at a time Any idea's? Thanks John
Prevent entitlement from accuring on unpaid leave
Good Afternoon How can I prevent entitlements from accruing on unpaid leave for my salary employees? When I enter unpaid leave hours in the category on the payslip, the sick and annual leave accrual figures donāt change. For our salary employees, the sick and annual leave Entitlement Categories are set up for the Calculation basis as equals hours per pay period. Iāve tried to use the exempt button as per MYOB instructions but it's not active. What is the easiest way to stop the entitlement accruing on the payslip? Thank you, I will appreciate your assistance.
Increase font size within MYOB display screen
Hi Can you please add the option for MYOB to increase the font size. I have changed my Windows system to increase the font size. Everything else has increased font size, but MYOB does not change. I've purchased super sized screens, but that doesn't increase the font size in MYOB. My team make mistakes, and I see everyone leaning forward and squintting at the screens trying to read the font. The font size in MYOB seems to be around 6-8pt which is very small. This should be something that MYOB fixes based on accessability issues. MYOB should not be only available to people with 20/20 vision.Macquarie Bank feeds are still down
Once again, Macquarie bank feeds are not working; this is happening too frequently. I would appreciate knowing exactly what the problem is from a technical perspective. Is there something wrong with the API? Additional security protocols? Is Macquarie becoming stricter with authenticating? Is the MYOB team not keeping up with API changes? Why are the bank feeds not working? I can't work like this, it is very frustrating, I can't even process the feeds manually as once it is working there will be a double up. If this is going to be a regular occurrence and I have to stay with MYOB, Please can there be a way that I can manually complete the bank recs and when the feeds are back online I can just match the events across. At the moment I am unable to send out any statements or chase any money owing before Christmas and this is particularly important right now. My clients are also complaining, they require their statements, and they are louder than I am to you.
STP Update event cost centre error
Hi, I am trying to reconcile payroll for end of year STP and one employee has issues. I have tried processing an update event to see if that resolves the problem but I am getting the below error. Any ideas? Would also appreciate any pointer in terms of how to identify the issue with this employee's pay runs. I'm not too sure where to start! Thanks, Catherine.
MACQUARIE BANK FEEDS
Hi there Wondering if anyone is using bank feeds for Macquarie bank and if there are issues with transactions feeds. I see in the past there has been conversations on issues, ie bankfeeds not updating for 3 weeks etc. (this was about 2years ago). I would like to activate the bank feed for my new workplace but don't want to have issues. I've used bank feeds with other banks and there wasn't any problems.
MYOB Capture App not working
Hi - is anyone else having a problem with the MYOB Capture App. It asks me to log in which is not normal and when I enter my email and password I just get a message that my business can't be retrieved. I can see from a search that others have had this issue in the past. MYOB and Teams seem to be working fine for me.Changed a Spend Money Payee in previous reconciled period. Now current month not reconciling.
Hi - I simply deleted a payee's details from a previously reconciled month in 2024 and now my current month for June 2025 is out of balance by this transactions amount. This transaction has now popped up as unreconciled in my current month. I didn't think deleting the payee details would have affected this as no amount, card, account or dates were changed. How do I clear this transaction out of current reconciliation period?
CHARGES to use the online payment option
Hi MYOB, Would you kindly advise the following: What MYOB charges per individual online payment/s relating to all payment options (ie BPAY etc)? Is it a % of individual invoices? How will businesses opting for the new online payment system be charged (ie invoice from MYOB), or will MYOB take money directly from businesses account? Will banking organisations still be charging businesses ON ALL PAYMENTS, if the customer uses the MYOB BPAY/other options (on top of MYOB taking their cut), or will charges be less from the bank organisation? Are there any other costs (apart from monthly subscription) businesses will be required to pay TO MYOB if customers use the new online option? It would be greatly appreciated if you could answer these questions in your reply and not advise me to read through conditions etc, as I'm sure a lot of MYOB uses are wondering the same. I look forward to receiving your reply at your convenience. Thank you, Sharon NAIL EQUIP P/L
How to share / transfer MYOB file with the new business owner
Hi, We are using MYOB AccountRight Live Plus. The business is going to be sold to a new ower. This will an asset sales only, this means the new onwer will have to obtain a new ABN. We still keep our ABN but our company will not have any new transactions after the sales is done. We may still have some update on account receiable when the We would need to share / or transfer all of our histoty record on MYOB to the new owner as part of the sales agreement. Could you please advise the best solution to do this transfer? I have read an advise by Gavin about MYOX Clone service as the link below, however it states that It would not clone any transaction which means our new owner will not be able to view the sales / purchase's history which is not good with our case: https://community.myob.com/discussions/accounting_software_general/data-migration-after-company-restructure/850839/replies/850853 So I do hope for a best solution from you Thank you very much in advance Cynthia KingPayslip Descriptions
Hi, Since the beginning of the new FY all our employee payslips have an entitlement category description not showing correctly on their payslip. Instead of it being listed as Rostered Day Off, the description is Personal Leave to which there is already a line item for. The payroll categories are set up and linked correctly, the description is correct too. The entitlement itself with YTD figures are accruing correctly it is just the description name that is printed out, or emailed on the payslips which is incorrect. I have tried numerous things to fix it. I did an update event through STP and checked the payslips and they came out correct. However when we process the actual pay run it reverts back to the incorrect way. Any help would be greatly appreciated.
