Stock Receipting - override previous receipt
Hello, I have an issue with partial Order stock receipts, where any new "Receive Items" will override the previous "receive items" to date, not only in the Purchase Order, but also in the Stock Card as well as the General Ledger for my G/L accounts: Dr Stock CR GRIR (goods received not invoiced) - for receipt of stock For example, if I have an order of 10, but receipt 5 on 21/2/25, and then receipt the remaining 5 on the 1/3/25, the receipt transaction will completely override my stock receipt of 5 on the 21st Feb and make the full stock receipt of 10 on the 1/3/25. This does not work for a month end closure, whereby we are closing the books for the month for February, however the full receipt is now removed in February and put through March. Once the monthend book is locked, we CANNOT through system entries, be adjusting any entries. What is the solution for this. As we have a warehouse who will be creating the Purchase Order and then clicking Receive Items once stock is received; the Accounts Payable will be the only ones to have access to the "BILL" function once the bill is received and can be entered with the attachment once approved, they are not changing the received items, but are only interested in what is the qty of the bill item to enter, that will match off against receipt. I need a workable solution please. Thanks so much.
Messed Up AccountRight File Tree
good day to all, I have been chatting with MYOB Agent for a week now but no one can assist us and I hope someone here will be able to help us. We were using MYOB AccountRight Server 2017 before and we now upgraded to MYOB AccountRight Server 2025 and now, our file tree are now messed up as per the before and after screenshots below. thank you.
Unable to delete payment incorrectly allocated to an invoice
Does anyone know how to delete an invoice payment allocated to the incorrect advice? I have tried edit (desktop version) but don't have the option to delete or reverse. In the online versions I don't have the option to delete the payment/transaction.
File sent to Accountant requesting password
I have been using the same accouncy firm to review end of year file for taxation purposes without any issues for about 12 years. The file I most recently sent is asking for a password for the firm to access the file when they attemnp to open. I have never set a password up. What is happening? Is this a new level of security from MYOB. I send the file Not a link. Please help.
MYOB desktop version
I've just been advised that as a loyal user and recommender of MYOB since the 1990's, because my serial number is a "professional partner" serial number it will be cancelled and my client's data files will become "read only" meaning I'll be unable to provide my bookkeeping services any longer unless I upgrade them all to "online". My clients have specifically instructed me that I am not to put their data online. To add insult to injury other clients who have the desktop version V19.16 will be able to continue using their data files and confirm when required as they're not "professional partners" and their serial numbers arent affected Has anyone else been advised who needs to remain active and on the desktop version
Incorrect Tax Deduction - Working Holiday Maker
We currently have an employee with us on a working holiday visa and over their last two pays the automatically calculated tax deduction has been more than double what it usually is. I've manually checked the rate using the ATO's tax withheld calculator on their website and it has been the lower rate each time. Is this a MYOB error or is there something I'm missing? I've checked the tax table coding on their card and it's still set as Working Holiday Maker. ThanksAttachments to sale quotes/invoices
we currently use Accountright an would like to see an introduction of attaching documents to the sales invoices similar to the purchase invoices. We need to attach a signed delivery docket to the sales invoice as evidence the goods have been delivered. This function would save alot of double handling.
Invoice Emails Bouncing
We are seeing an increased incidence of bounce back emails for invoices that are being sent from MYOB with the message: Diagnostic-Code: smtp;550 5.7.509 Access denied, sending domain apps.myob.com does not pass DMARC verification and has a DMARC policy of reject. Has something changed, because it's taking up a lot of admin time contacting customers, and we do not have a dedicated IT team.
Issues with image uploads
I'm having an issue with photo uploads to some item pages. When I upload an image it will appear fine and then when I click away to another page and back again it will become tiny (see attached image). I am starting to suspect it is an upload error on MYOB's side as I have tried multiple ways of troubleshooting in my attempt to fix it but there is also no real correlation between the images that won't upload correctly and the ones that will. I know that images can't be larger than 200kb so the ones that I needed to upload that had bigger file sizes were compressed, however, this is not something I did to all the images that came out tiny and most of the ones that were compressed work perfectly. I tried saving them in different file types but there is no pattern emerging that it is caused by a PNG rather than a JPEG for example. I thought to screenshot the original image and then upload the screenshot but that made no difference. I have edited the pixels to be 100 as is MYOB's preferred size and it has not had any effect, I have uploaded several images with larger pixel sizes that have uploaded perfectly with no compression or resizing or resolution issues to speak of so it's not a case of pixel size either. I really don't know what else to try, has anyone else had this issue? Does any one know of a way to fix this issue? Any help would be greatly appreciated.
Inventory report columns
I realise that the Item name can only be 30 characters but the description can be 255. However, I want to produce a report of our inventory that shows the Item code, Name or Description, Quantity of stock on hand, Orders in the system and available stock. There is no option to use the Description instead of name. Our staff have asked me to show our unique code for each item, but the only way I see to add another column is to add a custom list which is a drop down box. We have about 300 unique codes so I can't set up a drop down box. Any ideas on how to show our code since the field length is not long enough to add it there?Fulltime to casual
Hi there A long term fulltime employee retired at the end of last year and was paid out all entitlements. ATO was notified and termination date entered into his card. He is back doing a bit of casual work every now and then. Do I need to create a new employee card for him as a casual employee? OR delete termination date, use the same card then "undo termination" to ATO in STP reporting? Thank you kindly.
MYOB Team - print timesheets from portal
We are an NFP that gets audited every year. Our auditors require timesheet records that show the approval on the timesheets. The information shown for timesheets in the MYOB Team Admin Portal is perfect, but there is no way to print or export it from there? The reports for timesheets in MYOB don't show all the details and don't show the approval information. Is there a way to print/export the timesheets from the admin portal instead?
How to include products in shrinkage report
I currently use a General Ledger (Detail) report to look at our Shrinkage account, but I'd like to include what product/item is being referred to in the report (without having to drill into each line). It's not an option in Show Hide, is there another way I can do this? Or can you suggest a different report please?
