Hi,
I have customised my remittance advice for pay bills. I have inserted a picture, however this picture does not display on the printed/ermailed remittance? Please advise why this may be and how I can resolve the issue. Thank you.
Hi Belinda_K,
Thanks for reaching out.
I'm sorry to hear about your difficulties with the images for the templates. I would recommend ensuring that the file we are uploading the template is 200KB or less in size and in one of these formats: bmp, jpg, gif, png, tif.
Let us know if you require any further assistance with this. We're happy to help.
Cheers,
Genreve
Hi Genreve,
Thank you for the response. The size of the image I am uploading is 32KB. I have also tried uploading in PNG and JPEG formats and neither are showing on the form.
Please advise next steps.
Thank you.
Belinda
Hi Belinda_K,
Thanks for the reply and sorry for the delayed response.
In this case, since it has not been uploaded. I would suggest creating a new form using the old one as a reference and trying to add the image to it.
Let us know if the issue persists. We're looking into it further.
Cheers,
Genreve
