pictures in customised remittance

Hi Belinda_K, 

Thanks for reaching out. 

I'm sorry to hear about your difficulties with the images for the templates. I would recommend ensuring that the file we are uploading the template is 200KB or less in size and in one of these formats: bmp, jpg, gif, png, tif.

Let us know if you require any further assistance with this. We're happy to help. 

Cheers, 

Genreve

Hi Genreve,

Thank you for the response. The size of the image I am uploading is 32KB. I have also tried uploading in PNG and JPEG formats and neither are showing on the form.

Please advise next steps.

Thank you.

Belinda

Hi Belinda_K, 

Thanks for the reply and sorry for the delayed response. 

In this case, since it has not been uploaded. I would suggest creating a new form using the old one as a reference and trying to add the image to it. 

Let us know if the issue persists. We're looking into it further.

Cheers, 
Genreve

Hi Belinda_K, 

Hope you are having a great day. If your issue about the company logo image persists, feel free to let us know and we'll help find a workaround. 

Cheers,

Genreve