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In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
PAYDAY SUPER
We decided to start the weekly super payments now rather than wait. One of the payments was post dated however the payment came out of our bank on the day I processed it: As a result I now cant reconcile our bank account with MYOB. I've tried to change the day on the payment in Manage payments but it won't let me. Any ideas? Also whilst it is coming out of our bank, it is taking a week or more to hit the employee's super account. Where is the money held while this happens?
Unwanted Bank Feed Transactions
We use AccountRight and with the old "Desktop" version if there was a transaction in the Bank feed you didn't want because it had been duplicated for whatever reason, you could right click and "hide" the transaction from the Bank Feed. With the cloud version there is no such option. Sometimes with complex transactions there is a need to treat transactions manually which leaves the Bank Feed entry effectively stuck. Is there a way to remove one off entries? Or is there a process to request this? We recently transitioned into a New legal entity so we had a number of fiddly transactions that are treated correctly but we need to remove the ones stuck in Bank Feed. Deleting the whole Bank feed for the day is not the solution given the volume of transactions, I just need a one entry solution please.
MYOB Teams Apps
Hello, I would like to know if anyone else is using the MYOB Teams app for timesheets. Our employees have been experiencing issues with the app, including freezing and difficulty selecting locations. We are also encountering similar problems with the MYOB admin portal. I often have to refresh the screen more than three times to obtain the correct information while editing the times received. Could you please explain why these issues might be happening and whether the employees might be doing anything incorrectly? Have there been regular updates to this app? We believe that with some improvements, this app could be very helpful! Thank you in advanceadd passkeys for login / 2FA / MFA
Hello, I use myob business / browser I have enabled 2FA which requires me to enter my code every time I login. My suggestion is to add Passkeys so that I no longer have to enter my password or 2FA code for a faster, safer and more secure login with my password manager. many other platform already use passkeys. please click the vote button if you like this. cheers.Pay Day Super - 1 employee refunded
Hi I have started using payday super and 1 employee's 2x payments have been refunded bank into the bank. His superfund is QSuper the membership number matches from the SBSCH and MYOB. When I set it up there were no issues or notices of any mismatched information. Can someone please advise why these 2 payments have been rejected/refunded??? I have attached a screenshot of one. I have asked the employee if he has changed funds and he has not.Fixing Super payment Error
Hi , I noticed that there is a new way to fixing a Super error instead of reversing the whole Super batch. https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuation-contributions?productview=BrowserIt I followed the instructions. This makes sense except for the very end on Step 3 where it tells to You don't need to select the pay reversal (the negative super amount) when making your super payment – only select the reprocessed payment. What happens to this negative figure? It now just sit in my pay Super section and I don't know how to get rid of it. it pops up every time i try to make another Super payment. how do I get rid of it?Surcharges
Something has changed in my MYOB and now I am getting an email saying there has been a payment with a number attached that is not the invoice number and I am getting payments from customers with a surcharge attached. eg: I have sent them Mr Smith $130 bill and then I see a payment from Mr Smith of $132.46?? Why has it changed and how do I go back? Have I flicked a switch somewhere I shouldn't have?
Cost Centre reports
It seems the Cost centre general ledger (summary) report is not working. I put in the cost centre, the account number I wish to get a report on, and the date range, but it tells me there is nothing to report. I've tried several different account numbers (although I know they all have transactions in them), but nothing. Please help.
Operation Timeout error
Hi, When I go to Reports > Index to Reports > Sales > Aged Receivables [Detail] then click Display Report or Export to Excel I get the attached Operation Timeout error. Clicking the Advanced Filters button also produces the same error. Our Finance team requires me to produce the Aged Receivables [Detail] report. How can I fix this error?How to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.Cancellation of MYOB subscription
I would like to request the cancellation of my MYOB subscription before the end of my free trial period. I have tried to locate the cancellation option in my account, but I was unable to find any available option other than contacting you via email. Therefore, I would appreciate your assistance in processing this cancellation as soon as possible.SuperChoice P/L transaction processing problem
MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processed leaving the ending balance $0.00 as one would expect. Therefore, the transaction in the bank feed cannot be debited to account 2-1355 as it will affect the balance sheet. How is this rectified please? Many thanksOnline payment already applied to invoice but bank feed deposit won’t reconcile (creates duplicate payment)
Hi, I’m stuck on a reconciliation issue in MYOB and can’t get past it. I have an invoice (SBA08) that was paid via MYOB online payments. The invoice is already marked as paid with reference CR000449 (“Online payment”). Then the actual bank deposit came through the next day in my NAB bank feed for $1,936.00 with the description “MYOB010000 MYOB PAYBY XXXXXXX”. The problem is: The invoice is already closed from the online payment If I try to match the bank transaction to the invoice, it creates a second payment and puts the invoice into credit I can’t edit or delete the original payment (CR000449) I can also see the transaction under Online Payments with reference MYOB010000, so everything seems to exist, but I just can’t reconcile the bank feed properly. It feels like the bank deposit isn’t linking to the original online payment correctly. Can you please help me fix this so the bank transaction can be reconciled without duplicating the payment on the invoice?
Superannuation Payments
Hello - have tried a number of times to process the superannuation payment for January to March 2026 without success. Two new superannuation (one SMSF) amendments to employee details have been completed. Error message: One or more super funds selected is inactive and can't accept payments. All suggested corrections have been tried and failed. All ABN numbers are correct. All superannuation entities are viable. Event updates have been sent to ATO - accepted. Latest payroll has been accepted from ATO. Suggestions for fixing MYOB issue ? thanks
