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Latest topics
Prevent entitlement from accuring on unpaid leave
Good Afternoon How can I prevent entitlements from accruing on unpaid leave for my salary employees? When I enter unpaid leave hours in the category on the payslip, the sick and annual leave accrual figures don’t change. For our salary employees, the sick and annual leave Entitlement Categories are set up for the Calculation basis as equals hours per pay period. I’ve tried to use the exempt button as per MYOB instructions but it's not active. What is the easiest way to stop the entitlement accruing on the payslip? Thank you, I will appreciate your assistance.
Increase font size within MYOB display screen
Hi Can you please add the option for MYOB to increase the font size. I have changed my Windows system to increase the font size. Everything else has increased font size, but MYOB does not change. I've purchased super sized screens, but that doesn't increase the font size in MYOB. My team make mistakes, and I see everyone leaning forward and squintting at the screens trying to read the font. The font size in MYOB seems to be around 6-8pt which is very small. This should be something that MYOB fixes based on accessability issues. MYOB should not be only available to people with 20/20 vision.
STP Update event cost centre error
Hi, I am trying to reconcile payroll for end of year STP and one employee has issues. I have tried processing an update event to see if that resolves the problem but I am getting the below error. Any ideas? Would also appreciate any pointer in terms of how to identify the issue with this employee's pay runs. I'm not too sure where to start! Thanks, Catherine.
New Post
Why is it so hard to find how to post a new question? It used to be the first thing you saw. My payroll has generated multiple zero payroll entries for all staff - 9 each over 2 dates. We have done pays on 1 July, 8 July, 15 July and there are multiple entries (with nothing on them) for 9 July and 14 July. I though it may be when we SAVE a pay run, e.g. 14 July, but nothing like that was done on 9th, the day after pays. 2 questions: Why is it happening? How do I clear 120 or so emails ready to send without either sending them or opeening them one by one to change to "Printed or Sent"
Reorder report - Online - Unable to create Orders
We do our inventory reordering through the online version, Products and services - reorder report. We are currently unable to create purchase orders, keeps coming up with "Failed to create purchase orders" This is even when selecting only one item at a time Any idea's? Thanks JohnMacquarie Bank feeds are still down
Once again, Macquarie bank feeds are not working; this is happening too frequently. I would appreciate knowing exactly what the problem is from a technical perspective. Is there something wrong with the API? Additional security protocols? Is Macquarie becoming stricter with authenticating? Is the MYOB team not keeping up with API changes? Why are the bank feeds not working? I can't work like this, it is very frustrating, I can't even process the feeds manually as once it is working there will be a double up. If this is going to be a regular occurrence and I have to stay with MYOB, Please can there be a way that I can manually complete the bank recs and when the feeds are back online I can just match the events across. At the moment I am unable to send out any statements or chase any money owing before Christmas and this is particularly important right now. My clients are also complaining, they require their statements, and they are louder than I am to you.Show Supplier item ID on purchase order
Currently when using MYOB for business (web version) when completing a purchase order for sending to supplier. It does not show the supplier’s item ID/number, it shows my item ID/number. This is crazy and needs immediate action. i currently have to put the supplier’s ID in notes… please look into this as soon as possible.
MACQUARIE BANK FEEDS
Hi there Wondering if anyone is using bank feeds for Macquarie bank and if there are issues with transactions feeds. I see in the past there has been conversations on issues, ie bankfeeds not updating for 3 weeks etc. (this was about 2years ago). I would like to activate the bank feed for my new workplace but don't want to have issues. I've used bank feeds with other banks and there wasn't any problems.
MYOB Capture App not working
Hi - is anyone else having a problem with the MYOB Capture App. It asks me to log in which is not normal and when I enter my email and password I just get a message that my business can't be retrieved. I can see from a search that others have had this issue in the past. MYOB and Teams seem to be working fine for me.
STP Branch issues
My client is running MYOB including payroll but went through an administration process during the year. As a result they went through 3 changes in branch number. Currently the ATO system is now showing 4 amounts for each staff member (1 for each branch). each one represents the YTD pay for the employee at the conclusion of that branch. Eg. John Doe Pay Tax Branch 001 10,000 2,000 Branch 002 25,000 5,000 Branch 003 100,000 20,000 Branch 004 120,000 24,000 How do we correct this problem? Obviously each branch should not be the YTD amount but the amount for the period it covers.
