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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
MYOB AccountRight version 2026.9 will be released on October 14th 2026.
AccountRight updates are typically made available around the middle of every month.
These updates include, new features, u...
Salary Sacrifice ( S57A exempt )
Morning, we are a small not for Profit that has PBI status. On the STP finalisation we report the grossed up amount under the S57A. We have an employee who has queried there EOFY finalisation and I have noticed that MYOB has linked the deduction account we use to pay the amount out. See example of STP finalisation. I am know doubting if this is correct - is there anyone else who is in a similar situation and do you record under both. I am thinking because Exempt from FBT is the FBT year , and the other is the financial year, but now have myself confused. Any suggestions appreciated
🚨Product Release🚨
1 MIN READ Hi everyone, Here’s a quick update on the upcoming MYOB PayGlobal 4.79.0.1 release for customers in Australia, New Zealand and Fiji. The release includes: PayGlobal Online password resets: authorised users can initiate a password reset from PayGlobal. See Reset PG Online Password from PayGlobal for all the information regarding setting up the new access and resetting passwords. Microsoft 365 SMTP OAuth: OAuth authentication for Microsoft 365 SMTP connections. STP Manager: year-to-date trial balances and discrepancy reporting to help identify and investigate differences. Planned dates PayGlobal Online production upgrades: 7–8 November 2026 On-premise software expected to be available for download: 9 November 2026 For the full release notes, visit the MYOB PayGlobal Release Notes and to download the on-premise software, visit the MYOB PayGlobal Downloads Portal.
Access to old AccountRight installers
Hi Team, I used to use MYOB AccountRight in my business and I need to go back and lookup some historical information in a restored backup. I've tried using 2026.4 however this is generating errors when trying to open the file. My file is from version 2022.9 so Ideally I'd like access to this or the release just after.
Super Authorisation with Authenticator app
I travel from time to time, both in Australia and overseas, and need to complete the payroll and authorise Super payments while travelling. While I use an authenticator app to access MYOB, if there is no mobile phone service, then I can't receive the SMS code to authorise the super payment. In terms of the ATO requirement, it is meant to be initiated to pay the same day. When will we be able to authorise a super payment with an authenticator app, and\or is there some other work around. Thanks.
Customer invoice & balance suddenly changed by it self
We just notice recently that a few of our customer's invoice balance and aged receivables suddenly change by itself. After digging around, it seems like it happened sometime at the end of September 2026 or start of october 2026, not sure. I think from memory there was an update in September/ October, and may have happened since then. Currently using Accountright 2026.9.0, build 2026.9.1.5. ** Customer B - after 5+ years of inactivity with $0 balance, they are back on the ledger with a (-$19.74) balance with an overdue showing from 2019 of $240.19...................the shop hasn't been there for years and no activity and all balances paid up before they close. ** Customer C have a swinging .01 cent - it comes and goes - I think it is a GST thing when they raise payments so I've left it alone. This month though it is showing a credit balance of (-$34.82) for no reason from a sale in January 2026. Their account has balanced all thus far (other than the 1c). ** Customer E - As of 30/9/26, they have owing $2422.30, and Aug invoice of $349.87, Jul invoice of $1598.29 and a Pre Jul $474.14 (total of Jul & Pre jul $2072.43). A new Aged receivables generated today, shows total amount owing $2388.75, same Aug invoice $349.87, but the pre Aug (Jul + pre jul) of $2038.88. These changes also reflected in the customer cards. Customer haven't made any payment, we haven't process any payment for this customer. Anyone else having this issue? We can't trust what the aged receivables are showing, and if we send out statements showing these inaccurate & lower balance than what they should be, we are losing money.
Payment Schedules
I have approx 150 invoices to process all with the same payment schedule. I have done 1 invoice and added the payment schedule then saved it as a Recurring Invoice. However when I go to Use Recurring, the payment schedule doesn't appear. Is there a workaround so I don't have to manually add the Payment schedule every time
Deleting a category
I have an asset category that I created a couple of days ago and nowI want to delete. According to the all the journals, there are no journal connected to thei category, however when I go to delete the category I get the following message You can't delete a category with journal entries. Can you help
USD Rate Live Updates
Hi, I am using MYOB Premier for multi currency transaction. Today, the rate for AUD-USD is set to $1. I have turned off live updates and overwritten the rate in the currency list, but the rate reverted back to $1 when I turned live rates back on. I have also cleared my local cache, but that didn't fix the problem. I also use CNY, HKD, NZD, EUR, GBP, JPY and PHP and they are all unaffected. Is there a problem with the feed from Open Exchange Rates? I have lots of invoicing to do and expenses to enter in USD and I would rather not have to keep entering a rate in every transaction. Thanks] ClaireMYOB online payments
A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit card fee of $3.22. I can't amend the invoice to reflect this. I can't amend the payment to reflect this. I can't reconcile the bank account - how does one fix this please?MYOB incorrectly locked us out although subscription to date
Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a payment. This morning our staff were unable to login. It took us an hour and a half to sort out and be told sorry it was a glitch. Very disappointed as we had staff sitting around unable to function/work. This cost me loss in wages. MYOB needs to have a system that doesnt close its customer out of their accounting system this easily. So I wonder how many other customers had the same problem
Recurring transactions from Desktop to Browser not working.
I have been using MYOB desktop version for over 20 years and have hundreds of recurring templates for sales and purchases. Trying to change to the browser version I keep getting error messages when I try to use my recurring transactions for sales. After testing setting up new invoices in the browser platform that successfully saved with blank lines, and with the help of the AI support chatbot, I discovered that you cannot save as a recurring transaction any invoice/bill with blank lines as it tries to verify the category and tax code fields which are not present. The only option is to delete all blank lines and then the invoice will save as recurring. I believe this is why none of my recurring transactions built in the desktop version will work in the browser. I'm sure I'm not alone with this error and frustration which could possibly be fixed by not requiring the blank lines to be validated for category and tax code fields. Has anyone found a way to make their sales recurring transactions from desktop work in the browser version or do the programmers need to fix the validation process for these to work? I don't want to have to rebuild every template in the new format.
Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to how it was??
I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is not the same as my print out from MY rec when April was processed - why is that?? Then it keeps bringing up dates from back in 2023 & 2024 - ???? What's that about? This is crazy infuriating right on top of end of fin year - who do I bill for my time?? This needs fixing - it is not working Please contact me and fix it. Thanks.
