Find answers, offer solutions, ask questions
Featured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
add passkeys for login / 2FA / MFA
Hello, I use myob business / browser I have enabled 2FA which requires me to enter my code every time I login. My suggestion is to add Passkeys so that I no longer have to enter my password or 2FA code for a faster, safer and more secure login with my password manager. many other platform already use passkeys. please click the vote button if you like this. cheers.
Cancellation of MYOB subscription
I would like to request the cancellation of my MYOB subscription before the end of my free trial period. I have tried to locate the cancellation option in my account, but I was unable to find any available option other than contacting you via email. Therefore, I would appreciate your assistance in processing this cancellation as soon as possible.
SMSF
Hello hoping for some help. I had to change my SMSF as the ESA was no longer operating. I created a new SMSF super fund with the new details HOWEVER when i go to super pay, it will not process and says that "this employees fund is already registered with another bank account which means you cant make contributions through pay super" I am okay to make the payment manually however would like to resolve this. can someone suggest a solution?
Rounding issues when trying to match bank transactions
Hi I am trying to match one payment to multiple bills in bank transactions. One bill is to be paid in full and the other will be partially paid. I keep getting the following error. There are one or more errors: A rounding issue has occurred on a line where the amount has been manually adjusted. Please delete the line, add a new line, and try again I have tried following instructions from previous posts for this problem but it is not working. I have deleted and re-entered the invoices, I have checked for decimal places that are more than 2 places, I have tried going to purchases and record a supplier payment and also tried to record payment from the bill. I still can not get the bill to match. your assistance would be appreciated thanks Lisa
MYOB Business Pro Payroll Advice report
I used the MYOB AccountRight before, now switched to Business Pro. I used to run Payroll Advice for employees via AccountRight under the "Payroll" section - "Reports" for every single detailed payment. But now I can't process same report via Business Pro. How can I resolve this issue? ThanksHow to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.
Wrong A/C used for Superannuation
A new Salary Sacrifice payroll category was set up for new employee and incorrectly linked with wrong account number. This was rectified but (of course!) the first payroll was completed first. So account number 2-6100 Trade Creditors was used instead of Superannuation 2-5699. The Payables Reconciliation Summary was out of balance from the date of this payslip but when Super was paid, this was back to zero. I first did a Journal entry, thinking this would simply deduct amt from wrong account and into correct account but this put report out of balance again! 2-6100 account has debit & credit so all good. Correct payment was made to employee. The only thing out now is the Superannuation account is out by this amount. I'm not sure how to rectify this? Thank you.
Support within Australia
Hi All, Is there a way I can speak to someone in Australia for some support. I have a new file & it won't let me set up bank feeds. To be clear, I don't need help on how to do it, I've done dozens in the past. There seems to be a problem with this file. When I try to add the bank account; i.e. select the bank account from my Chart of Accounts that I want to feeds to come into, it completely misses this step. I've spent close to 4 hours on the phone trying to get this sorted but they simply don't seem to understand the problem. A month later I still can't update my file. There were also other issues during set up. I imported a chart of accounts from another file and it created accounts that didn't exist in the import. I feel like the file is corrupt and needs repair. I'm simply not getting the support I need from the MYOB overseas support crew. I feel like I really need to talk to someone in Australia Any ideas?SuperChoice P/L transaction processing problem
MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processed leaving the ending balance $0.00 as one would expect. Therefore, the transaction in the bank feed cannot be debited to account 2-1355 as it will affect the balance sheet. How is this rectified please? Many thanksSearch function in invoices
the search function in the invoice screen is not working. I have checked the date range is correct, set to all invoices, status is set to all, customers is set to all. When I enter the invoice number I am looking for all I get is 2 overdue invoices! I've tried searching by invoice number, by customer, by status with the same result. This has only happened since the latest update. Is there a hidden field I can't see?? I've tried logging out and logging back in, shutting down and opening it up again, still no joy. Frustrating!!!MYOB Time Billing and eInvoicing Issue
The Government requires invoice to be sent as eInvoices; however, we are currently using Time Billing invoice in MYOB account right. Unfortunately, TimeBilling invoices cannot be sent as eInvoices. This has been an issue for over an year - do you know when MYOB will be able to resolve it?
Remove New Restriction-Allow editing of Category & GST on reconciled transactions without undoing reconciliation
The current restriction preventing changes to Category and GST coding on reconciled bank transactions is creating unnecessary inefficiencies in standard bookkeeping workflows. In practice, bank reconciliations are often completed by one team member, with quarterly BAS reviews performed later by another (e.g. accountant or senior bookkeeper). During review, it is common and necessary to correct coding errors such as misallocated expense accounts or incorrect GST treatment. Currently, MYOB requires users to undo bank reconciliations to make these corrections, which: Forces users to undo potentially multiple reconciliation periods Requires full re-reconciliation of accounts Introduces risk of errors and duplication of work Adds significant time and cost to routine review processes MYOB help documentation confirms that manual reconciliations must be undone to edit transactions , and community responses consistently recommend undoing and redoing reconciliations or using workaround journals — neither of which is efficient for high-volume or multi-user environments. This is a step backward from prior workflows and does not align with real-world bookkeeping practices. Suggested improvement Allow users to: Edit Category and GST code only on reconciled transactions Without requiring reconciliation to be undone While maintaining reconciliation integrity (e.g. no impact on bank balance) This would: Support proper review and BAS accuracy Reduce unnecessary rework Improve efficiency for accounting firms and multi-user filesBank transaction and bills
Hi! I'm new to MYOB. I've created bills (e.g. employee expensing a coffee meeting expense with a client) and after submitting them as part of a previous BAS, I've paid these bills through a bank transfer to the employee's bank account. I cannot seem to do a Match Existing Record. When I do so, it puts that specific bill Out of Balance. Appreciate any assistance.
Manual deposit entries not recording.
When I manually enter deposit transactions, the transaction is not being recorded in any account most times. MYOB working fine up to mid December 2025 and not used MYOB until now. I suddenly have this deposit entry problem. Manual spending entries is recording fine. I think I work off line. Can anyone help?MYOB AccountRight Offline mode is ending
As a MYOB user for 30 years, we have developed a system of backing up ledgers when they have been reconciled to Tax accountants Financial Reports, prior to rolling into the new financial year. Recently I was unable to do that. Most of my clients have been with me for more than 20 years, and I have had situations of having to provide EBITA reports for 10 year periods, which I was able to produce confidently, because of my reconciled backups. Additionally, due to the 3 year access rule of AccountRight if the Tax Accountants haven’t provided their tax financials, we can’t run reports in the current year because the ledger hasn’t been rolled. to overcome this, we backed up the ledger and rolled it as it was to get the reports we needed how does MYOB propose we get around these issues, now that we can no longer open a backup in offline mode?
