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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.4 will be released on May 13th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include impro...
Electronic Clearing Account
Hi, Im new to a company and there electronic clearing account is not sitting at zero. Its sitting at a large amount that shouldnt be there. They run batched payments. The entries sitting in the electronic clearing account are made up of payroll and supplier payments. How do we work out why the electronic clearing account is not returning to zero once the ABA file has been made. Has someone changed a setting. Just trying to work out the cause of the electronic clearing account sitting with such a large value and how to fix it and stop it from happening again. Thanks in advanceStopping Smart Match for bank recons
When the email came out about smart matching, i thought it was a great idea to try. One bank statement in and I decided I didn't like it and wanted to go back to bank feeds. Logged into my online account to switch the function back off again, and again the following month, but two months in I'm finding smart match is still matching. It's doing my head in! How can I stop this please, or send all my transactions back to bank feed without being already matched?! Thank you CarolynGet rid of annoying banners
Can we please dispense with the "smart invoices" banner that pops up on the screen EVERY time you go into the invoices screen. Regardless of choosing to close it, it comes straight back as soon as you are back in the screen again. Also helpful if we could toggle off the insights banner from the main screen.Backorder Units In Wrong Currency - Foreign Currency Errors
This issue was first reported back in early 2020 and reported again and again multiple times and 4 years later, MYOB still have not resolved this problem!!? We are using AccountRight Premier 2024.10.1 We deal with many clients all of whom receive our goods and services invoiced in USD. On many occasions we have backorders and to have a backorder invoices show up like this with just random originating currency figures creates confusion, sense of non-professionalism and just a micky mouse kind of a setup!! This is not acceptable! This issue has been now on-going and known for over 4 years!!! To add to this problem and confuse the clients even more the latest updates to the software are now completely ignoring the actual invoice currency and simply including the invoice in AUD!! in the body of the email rather than the invoice with backorder details in USD and totally confusing the clients. This contradicts the PDF invoice that is attached to the emails. We are getting questioned by each and every client as to why the figures on the email bodies are not matching their PDF invoices and why they are getting random figures on their invoices!! I have lodged this issue multiple times with MYOB Support and Premium Support and every time we are told "Developers" will look at it!!? This has been ongoing for 4 years!! Time to get new developers..... MYOB is starting to look like a total Joke of a software....Backorder Items on USD Invoices showing up as AUD with 6 decimal points!!
This has been an ongoing issue for over 8 years now! Given that we have been paying a subscription fee for updates and support, I believe MYOB is not meeting its commitments under our contract by not resolving this issue for over 8 years! When invoices are issued in USD with backorders, the backordered items show up on the invoice in AUD with 5-6 decimal points!! The prices are completely invalid and confuse our clients! How is it that this is acceptable from a professional accounting software?
Shipping address
I have used MYOB desktop for 30 years and am having much trouble crossing over to the online version. Firstly, my preferred templates for invoices are not recognised in the online version so I had to make a new one. Second, why doesn't the online version recognise the shipping address put in on the desktop? Please explain how I get to put in the shipping address for the online invoicing.
Invoice - Recurring Transaction set up
When creating a 'Recurring Transaction' for an invoice, the ability to add a blank line is missing. Whereas when creating an invoice there are 3 dots on the right hand side of the each line which has the ability to add a blank row for additional comments. Please add these options for creating a recurring transaction - for invoices. See attached images. CREATE INVOICE SCREEN IMAGE BELOW - NOTICE THE 3 DOTS ON THE RIGHT WITH INSERT BLANK ROW OPTION.
Can't find super fund in MYOB
Hi Team Our employee provided their superfund details but I couldn't find it in MYOB, could you please shed some light? Fund Type: APRA Regulated Public Offer Fund Fund Name: Penleigh & Essendon Grammar School Super Fund Fund ABN: 19905422981 Fund USI: 19905422981195 Thanks in advance AndyPayday Super Payments Steps
Couldn't find it in a quick check of the steps involved to pay super with my weekly payroll, but after prcessing pays, went to 'Pay Superannuation' (changed the dates to match this weeks payroll) but no employees listed - blank page All employee funds are correct, listed to be paid etc and updated as per steps described and last week's pay / super (1st time) was completed without this issue. What I suspect is as I had not actually issued the payslips, the 'Pay Superannuation' page was blank - previous week I may have issued the payslips. Once I issued payslips went back in some frustration to try again to work out what is different from last week - suddenly all the information was there to process the super My question is this correct that Payslips have to be issued BEFORE attempting to 'Pay Superannuation'? Or am I too fast for MYOB 'Pay Superannuation' and need to give it time to 'think' or some other reason?
Apr-Jun Super Processing
Hi, I just want to clarify the processing of April-June 2026 Super. Previously we have used the Small Business clearing house and now we have nearly finished setting up MYOB Pay Super. As we already have pays processed for April and part of May, can we still pay the entire Apr-June Quarter using Pay Super and can the payment be made in July? Thank you
Pay Super - ability to future date
With upcoming changes to Payday Super it would be extremely beneficial to be able to create a superannuation payment with a future date, authorise today and the payment is not taken out of the bank account until the future date. I often do payroll in advance when going on leave. With Payday super we need to pay super on the day of payroll. The current Pay Super in MYOB means that although the Pay Super is for a date in advance, that is effectively ignored and the money comes out of the bank account on the date it is authorised. This will put pressure on bookkeepers/payroll staff to have to either login on the payday to authorise super, or put cashflow pressure on businesses to pay super in advance of the payroll which seems illogical.Updating Tax File Number Details - Returning Employee
Hi We have a lot of casual employees that return each year - as there is an existing employee card for them, I sent out a request to review and update employee details. I sent out the "Update Information" link, but it doesn't include a "Tax" tab. I verified this myself by sending myself a request to see what information is there. Are MYOB going to change this so employees with existing employee cards can review and update their tax free threshold or whether they have a student loan or not. I have had to email all the returning employees to verify that the details i already have are the same. I was trying to avoid sending them more emails than necessary. Any advice is appreciated. Thanks
Offline Backup No Longer Available
This morning I was advised by MYOB support that from April 15 I would no longer be able to do offline backups. This has to be wrong. I have found the security preference that allows me to switch to online backup's and wanted to talk this through with customer support and that's when I was given what has to be incorrect information. In general, I'm struggling with MYOB support mis information, no information and issues that just aren't being addressed/solved. I was happy with MYOB 19 and our requirements (three very small company files) are such that we only upgraded because MYOB was no longer going to allow you to verify V 19 files. Have others experienced same.
Duplicate an older Client Invoice
I need to create a quote that replicates exactly what we did for a client's two years ago, for an insurance claim. The closed invoice is there and I just wanted duplicate it and update the pricing. However, if I create a reocurring invoice, it only allows me to recreate an Invoice not, a Quote. I need it to sit there in quotes until they are ready to go ahead. There is nothing in the online version of MYOB that I see where I can duplicate that same invoice. Its a house lot, so I don't really want to sit there and recreate each and every single line again.Wont allow a Sale to Be Recorded
Anyone have tips on why a sale wont record? No matter what customer card I choose it just has this red box around it. I am trying to use a recurring sale but having no luck. I also tried to record from the Recurring transactions list but clicking the box and entering the date when prompted. It gave me an error location id field cannot be black ??
MYOB payroll
Hello I've paid wages in the first week of May 26 and then went through the usual PAY SUPERANNUATION to pay the appropriate super. However no employee names come up for me to process the SG payment. Nothing has changed in my employees and I have the appropriate bank authorizations so what's the problem ... please
