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The latest news and happenings on the MYOB Community Forum.Featured Places
In Focus - Coming Soon
Learn how we test new features and how to get involved. Discover whats in progress, coming soon or recently closed for your preview into new features that might be coming to our software soon!Featured Places
Bank Feed Updates
MYOB will be using this board to provide updates about Bank Feeds. This includes when we are aware of any delays in feeds being sent to files.
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
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Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
Multiple approving managers for each employee in MYOB Team
It would be very helpful if employees could have more than one approving manager in each location in MYOB Team. For instance, if their regular approving manager is sick or away, we would need to move all employees over to the new approving manager manually (or have them change their location for everything if we did it that way) and that is just cumbersome for what might be a one-off change. Even if it is a max of two approving managers or something. It's just not very user friendly otherwise. thanks!
Payroll Adjustment Issue – PAYG Overstated and Leave Not Reclassified
Dear MYOB Support Team, I would like to seek your assistance regarding a payroll adjustment issue. All adjustments were processed via Payroll > Pay runs > Create pay run. Firstly, I identified that in a pay run processed in October 2025, an amount of $468 was incorrectly classified under “Personal Leave Taken” instead of “Salary and Wages (Gross payments)”. To correct this, I created an adjustment pay run via “Create pay run” to reclassify the amount. However, after recording this adjustment, I found that the Payroll Summary increased instead of remaining unchanged, even though this was intended to be a reclassification only and should not have impacted the total payroll. I then created another pay run via “Create pay run” to reverse the previous adjustment. After completing these steps, the current situation is as follows: 1.The Payroll Summary total has returned to its original level, indicating that the adjustment and reversal have offset each other in terms of gross amounts. 2.However, PAYG withholding has increased by $1,872 (i.e. $936 × 2), suggesting that the tax has been recalculated twice and not properly offset. 3.The amount of $468 remains recorded under “Personal Leave Taken” and has not been successfully reclassified to Gross payments. In addition, both the adjustment and reversal pay runs have already been reported to the ATO via STP. For your reference, the employee was terminated in January 2026. This process was purely to correct the payroll classification, and there has been no overpayment or underpayment made to the employee. Could you please advise how to correct the overstated PAYG amount of $1,872 and properly reclassify the $468 from Personal Leave Taken to Gross payments? Thank you for your assistance.
Support Payday Super
Hi MYOB With the deadline for payday super looming is there a plan to improve the support? Currently the only way to contact the payday super team is via email and then wait for a 2 day response. There is no other option. Processing to super funds is taking 7 days. How do we resolve a problem and remain compliant in a timely manner?
Offline File Phase Out
Just got notification that Accountright Offline is being phased out 17th June 2026. Well I guess we all new it was coming one day but the notification period is way to short and it would be very unfair to require those of us who can not run online to change accounting software so quickly and just before end of financial year. It is OK to say goodbye but I would ask you make a clear option available to get us into the new financial year before enforcing this and clarify ongoing access to our own data. I want to understand this line in the notification better "AccountRight desktop isn’t going anywhere. The only change is that your company file/s will need to be online to receive product and security updates, support, and online services." But this contradicts the line "This means if your file is not online after 17 June 2026, you will not be able to open, edit or save your offline file. " So we will we or wont we be able to continue using an existing/ older version indefinitely - noting the above limitations around updates. 20+ years ago I actually had an email from your CEO saying that MYOB would never do this when MYOB started the whole file registration thing. Are you saying that unless we share are file with MYOB, we wont have a way to access our own data?
SuperChoice P/L transaction processing problem
MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processed leaving the ending balance $0.00 as one would expect. Therefore, the transaction in the bank feed cannot be debited to account 2-1355 as it will affect the balance sheet. How is this rectified please? Many thanks
SUPERANNUATION WEEKLY PAYMENTS THROUGH MYOB ACCOUNTRIGHT
Hi Everyone, Does anyone use the "Pay Superannuation" option through MYOB Accountright Plus and are you happy with it? I've worked with MYOB now for 9 years and would like to use this option for when super requires weekly payments but never had the confidence in MYOB for things to go smoothly (sorry MYOB). Kindest regards, Sharon NAIL EQUIP P/LGeneral Ledger
For a number of years the GL did not balance by the amount of the Retained Earnings. Then you fixed it. Fantastic! This year it appears to be out of balance again - 2025 was correct, 2026 does not balance, again by the Retained Earnings. Can you please explain your thinking on this? GL should balance.
Can not export reports to Excel
We can no longer export our reports to excel as we are getting an error message stating "you are attempting to open a file type (Excel97-2003 Workbooks and Templates) that has been blocked by your file block settings in the Trust Center" How can we fix this? Our IT department are saying that it is due to Microsoft's security update and that MYOB generates a legacy xls format that is over 10 years old and the security update is now blocking these formats. Will this be fixed in an upcoming update? Or is there a work around other than a CSV file?Contacts List Access Denied
Have an issue I have a staff member that has access to the contacts details and always able to add new clients, now for some reason it comes up with You don't have permission to access this page I went into check the the box is ticked. I have don't anything so I suspect there is a computer software issue at your end. Has anyone experienced this and how to sort it.Restoring old MYOB file into my library error
I am trying to restore a 2024 backed up company file into my library and keep getting the following error: Code: InvalidType (17) Message: (InvalidType): Unable to locate Service type with CompanyFile ctor 'MYOB.Huxley.API.Services.Helpers.CompanyFileService.ICompanyFileServiceHelper' in service factory manager. how do I fix this issue please? many thanksSecure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to send?? So how do we answer the upgrade questions when we don't have customer payments. Further to this I don't understand why MYOB would need our turnover etc. What has this got to do with Secure Invoicing. MYOB just get around this question by advising of their Privacy Policy.MYOB Desk top being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid June 2026 - not even the end of a financial year for an accounting program this is pretty pathetic. Was told each file would be $ 35 per file What happens to files that may have an audit and accounts that are needed for a 7 year period not to mention end of year journals for this current financial year. I have been working with this program for 32years & not everyone wants their files online & in the cloud - let alone those who don't need payroll, use bank feeds or all the extra's that are in the program - not to mention those who live rurally with **bleep** internet Very annoyed
