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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Featured Content
Hi Everyone
MYOB AccountRight version 2026.3 will be released on April 15th 2026.**
AccountRight updates are typically made available around the middle of every month. These do include imp...
Why are MYOB Reports so slow in this day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer.
Hi All, Why is producing MYOB Reports (Account Right Desktop), sales history etc still so slow and glitchy in this modern day and age? Constant crashes, time outs, failures just trying to bring up 6-12 months of Sales History for 1 customer. It wastes so much time for our sales team and office waiting watching the the spinning wheel. Nothing else can be done while waiting. Does anyone else experience this frustration? I really hope improvements can be made. Even if it was Database size or something, with tech these days and the speed it should be better. And MYOB dont give us any option anymore to compress database I believe? Any tips or ideas we would love to hear. Its pushing us to seriously look at competitor alternatives, but we wish we didnt have to go through that transistion pain. Thanks Nathan
Standard Pay
Has anybody come across an issue recently where hours have been added to somebody's standard pay where they previously had 0? I thought it was just some new starters had been set up incorrectly but some older staff have been changed as well. It's not something that the payroll person would change and she said she had a pop up the other day when she was adding a category for someone.
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.
PayDay Super - Clearing House
Hi All, I use MYOB Account Right and process the payroll on a weekly basis and pay the staff super on a weekly basis. I use a clearing house to manually input the super contributions after the MYOB payroll process the same day. Straight after the clearing house procedure the wages and super are paid via the company internet banking by EFT. I am assuming that as my company is already compliant paying staff super weekly through an existing Clearing House that it is not necessary to use the “MYOB Pay Super” system as I’m comfortable with the same process which is currently used. Is that correct and will the process payroll procedure remain the same etc? I assume the current method being used will be ok as of 1st July. Thank you for any feedback / clarification.Duplicate pay transaction after reversal
Could someone pease help me with matching a pay run bank transaction in MYOB. I was working very late and I've stuffed things up with MYOB and their call centre doesn't let you get through. We are a very small business and pay directly through banking on 26th of each month, adjusted for public holidays. I made two stupid mistakes. 1) | got an MYOB error message telling me a pay run for an employee had failed, so I went back and ran it again. Because I was very tired at the time I didn't realise that error message was itself an error. I had paid the same employee twice and authorised it in STP without realising this. I then reversed the pay and ran an STP update event. The super was paid afterwards thank goodness. I checked with the ATO STP section and they kindly investigated and told me all was in order - correct gross salary & PAYW. The payslip is correct. I've also run all possible MYOB reports to doublecheck that everything is correct now. The payment from the bank to the employee is also correct .Now I'm trying to match the payment. Under bank transactions MYOB is still showing TWO separate pay references available to match (627 & 628) — which have identical salary payment amounts. I don't understand why there are two references when l'd reversed the pay. The first reference 627 was included in the reversal. Looking at the pay run list it still shows two pays, one reversed and then one for two employees (duplicates of the same employee) with a strange amount on the Total Net Pay. Please please don't judge me for my ignorance as l already hate myself and am very upset. I've never made this mistake before. I really need your advice about to match the bank transaction for the pay and what to do with reference 627Intray upload via email
I would send many invoices via email to the MYOB app uploads but when I went to enter them, many were missing. I went to 'more ways to upload, and generated a new email address. I click the copy button and it says copied but when I paste it is blank and I can not see it. I've tried pasiting to notepad, the email program and there is no email address copied. the new address is greyed out and I can't even highlight it to see what the rest of it is. I've tried on different computers and different users but it's all the same. Can anyone help please?
uploading documents via email
Lately some of my documents have not been arriving in the in tray. Ive checked emails are being sent so that's not the issue. Some are not appearing at all while others are. my IT guy suggesting getting a new email address however when I've done that and copied the new unique email address it says it's copied but i cant paste it anywhere including email so I'm unable to see the new email address. Any ideas as to why I cant paste the email address into an email?
Transactions Report-General Journal Report
On the MYOB AccountRight desk top version, I can run the above report and get a list of journals with the entire journal being shown. On the Browser version, I can list the Journal entries by date selection, categories etc, but the entire journal is not shown. How can I get the same report from the desktop version?Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?
Cancelling Pay Super via MYOB
Hi, I usually pay my monthly super payments via an external Clearing House, and was getting organised to set up for the weekly super payments at the same time as the payroll. To streamline things, I decided I might as well sign up for the MYOB Pay Super. Following the MYOB checklist, I ran into some problems as some of my employees' super funds don't have a proper Superannuation Name in the drop down Superannuation Fund List, or they have given a slightly different name (and I am too scared to change the Superannuation Name they gave me just to comply with the MYOB list - which you can't add any Funds to). A further problem is that 2 employees have a SMSF, hence no SPIN, just an ABN. Their SMSF is not found in the Superannuation Fund List in the drop down and again, can't be added. So far I have had no problems with my external Clearing House. I am almost done setting up my MYOB Pay Super, just waiting to get my 1 cent to get my reference number. But I would like to cancel the MYOB Pay Super altogether. Especially as my Clearing House gets the Super into everyone's account smoothly (I just have to manually enter it) and within 1 day. How do I cancel the MYOB Pay Super set up so it doesn't take out the weekly Super Payments out of my account? Thank you, JackieOnline payments - Customise invoice
Hi Myob Team, Online payments have been set up, and I would like to generate customer invoices in MYOB AccountRight that include online payment options such as credit card and QR code payments. Could you please guide me by step on how to customise the invoice template to include these online payment options? I have already customised the invoice in the MYOB browser version and everything works correctly there, but in MYOB AccountRight, the online payment options are not appearing on the invoice even though I have tried several time. Also, why if I already customised the invoice in Myob browser it does not displaying in Myob AccountRight? I found this from online payments search: "No matter how you invoice your customers, they'll be able to pay you online. So if you prefer to download an invoice as a PDF and email it to your customer – and you've set up online payments – they can still view and pay the invoice online. A QR code is automatically added to your invoice when you print it or export it as a PDF. When the customer scans this QR code using their phone, they can view the online invoice and easily pay it online." Thanks in advance for your assistance.Bank Reconciliation Broken / Offline... still
Has anyone else had an issue where you can't load the page for bank reconciliation? You click Reconcile Accounts and you get the purple triangle with a message; "Something went wrong", "Try refreshing your browser", "If the issue persists, contact MYOB support" Of course, I spoke with support and they provided a temporary workaround, but the page is still offline. I tried various browsers, switching VPN on/off, clearing cashes, cookies and everything else related to the site... nothing. It's still broken and I still can't reconcile bank accounts. This has been a few months now. Does anyone else have this issue or know when it would be addressed? Thanks!
