Reinstated Employee

Question

Hi,An employee resigned last year and then was reinstatedlate lasy year.In the past I have started a new Card for those employees that return but this time I followed MYOB's guide for reinstatment of employees.All went well except for her entitlements.I couldn't delete the existing entitlements and even entered a negative figure to counteract the whay was there, but now the reports are a mess for this&nbsp; employee.&nbsp;Can anyone help or should I start a new card for her adding in the correct amount of entitlements.Any help would be appreciated.Wendy

isaiah_c · Answer

Hi wendyb3,
&nbsp;
This issue usually happens when an employee's termination date is removed after they've already been terminated. When that happens, the system can miscalculate their accruals.
&nbsp;
To fix this, you'll need to get in touch with our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can run a script or, if needed, perform a data file repair to correct the balance.
&nbsp;
Regards,
Sai

wendyb3 · Answer

Thank you so much.Wendy

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