Please advise how to do this in myob business payroll. I have an ex employee that is going to work for us again. Is it simply a matter of changing the start date and updating details? Does all leave go back to zero? Thanks.
Thanks - I did struggle to find help in the "support section" but now I have a link, it's quite easy. Appreciate the help and have a great day.
Thanks - I did struggle to find help in the "support section" but now I have a link, it's quite easy. Appreciate the help and have a great day.
Hi Angela2 - thanks for your question.
Yes, you can remove their Termination date and enter a new Start date. For all the details, see this help topic.
I hope this helps!
Adrian
I have an employee who is marked as terminated at 12/7/24.
He was paid out all entitlements in his Final Pay as per the MYOB Entitlements Report.
He has recently returned as a casual employee, so I removed his termination date and commenced paying him at casual rates. I have also clicked UNDO in Payroll Reporting.
We have now decided to re-instate him as a full-time employee from 7/4/25, so on setting him up to receive leave entitlements, there are balances showing on his card for Annual Leave, Sick Leave and RDO hours.
On running the leave entitlement report, the balances in this report are quite different (more) than those on his card.
If I run a zero pay run to remove the balances showing on his payslip, there are still balances on the Entitlement Report. I f I run the balances as per the report, it shows negative balances on his payslip.
Can I simply re-enter a termination date as 6/4/25, and create a new card for him? Is this going to create a whole new problem at the end of the financial year by showing 2 lots of payment as Tax Ready entries for the same company?
Hi ElleE,
Good on you for running that zero pay run to see if it'd sort things out— always a smart move to test it our first. What you're seeing with the mismatched leave balances comes down to reinstating the employee after they'd been terminated. Even though you're removed the termination and started paying them again, the system's still hanging onto those entitlement records, which is why the Entitlement Balance report isn't lining up with what's on the card. I wouldn't recommend creating a brand new employee card— that tends to cause more headaches down the track. To get those figures properly sorted, it's best to have our support team take a closer look behind the scenes. You can reach out to them directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
Thanks Doreen,
I have submitted a Support Case. I seem to be going round and round with the person who is not reading the problem correctly as I am being told to do exactly what I have stated I've already done! The person also does not seem to be in our time-zone as replies are typically after hours, so this is dragging out a lot longer than it needs to. Very frustrating! I have a pay run tomorrow and would like this fixed beforehand. In one of the messages above, it does state that this is a common MYOB problem and that we may need to 'run a script'. Can we please just have someone do this to see if it fixes the problem?
