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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Online payment already applied to invoice but bank feed deposit won’t reconcile (creates duplicate payment)
Hi, I’m stuck on a reconciliation issue in MYOB and can’t get past it. I have an invoice (SBA08) that was paid via MYOB online payments. The invoice is already marked as paid with reference CR000449 (“Online payment”). Then the actual bank deposit came through the next day in my NAB bank feed for $1,936.00 with the description “MYOB010000 MYOB PAYBY XXXXXXX”. The problem is: The invoice is already closed from the online payment If I try to match the bank transaction to the invoice, it creates a second payment and puts the invoice into credit I can’t edit or delete the original payment (CR000449) I can also see the transaction under Online Payments with reference MYOB010000, so everything seems to exist, but I just can’t reconcile the bank feed properly. It feels like the bank deposit isn’t linking to the original online payment correctly. Can you please help me fix this so the bank transaction can be reconciled without duplicating the payment on the invoice?
Pay Super
I am somewhat concerned with being compliant with the ATO. I pay staff super every week from the start of April. What I am seeing is that MYOB Pay Super takes the payment out of the bank account that day, but the payment is not being put into the staff's account until the maximum of seven days. Can someone please explain why MYOB holds this for so long. I actually BPay into my own super account and it is there within two days. Considering that this is a requirement now on employers and should something go wrong and the payment delayed further, we are not being compliant due to the delay by MYOB. I am doing everything correctly my end, can someone please explain the process?
SuperStream Timeframe
I pushed through my first superannuation payment via MYOB Accountright using the Pay Super function on 21 April 2026. I have checked a few of the super funds via my employer access, and it appears that most of them have received the payments. My personal superannuation fund has not yet received this contribution as yet. I called the help desk to inquire why, and was told that the normal payment timeframe is 5 - 10 business days, and that if my payment has not reached my superfund in 10 business days, I should call them to chase it up. I am a bit unsettled how this 5 - 10 business day standard will keep us compliant with the ATO's requirements. And I am very confused how a SuperFund can track a payment from an outside source if they haven't received it. Can anyone shed some light on this for me, or should I be looking for another solution to keep the business compliant?
Contacts List Access Denied
Have an issue I have a staff member that has access to the contacts details and always able to add new clients, now for some reason it comes up with You don't have permission to access this page I went into check the the box is ticked. I have don't anything so I suspect there is a computer software issue at your end. Has anyone experienced this and how to sort it.Invoices not showing
I have searched and followed directions for old instances of this and no joy. When I go into the Invoices screen it is only showing Overdue invoices. The Reset button has gone and is only a refresh which does nothing. I have reset the date range to all time. I have tried searching for a specific invoice number and it does not come up. I have deleted temp file, reset cache, restarted computer. Logged out of MYOB and back in again. Using Google Chrome as I have done for the past 7 years with MYOB. Any ideas on how to restore this month's invoices?ATO Superguarantee assigning
I have been paying Superannuation at 12% since the Super Guarantee started, howeve4r the MYOB System will not allow me to assign/ alter the assignment of the ATO CATEGORY?! This will be a problem when the ATO close their Super Clearing house in July, as this inability to change the feature means it will noit ncorrectly report of transfer Superannuation to the employees accounts. How do I fix this? Can someone point me to the best process/pages to enter/edit information, please?
Payday Super mapping of OTE to QE guidelines
Hi I was wondering if MYOb will be putting out instructions or holding a webinar outlining what we need to do to ensure the mapping of OTE to QE is done for the introduction of payday super on 01/07/26? I have searched for instructions but could not find any for AccountRight. I can see on the browser that there is now a new checkbox for each pay item 'Do not include in Superannuation Guarantee and Qualifying Earnings calculations'. It seems this box is to be ticked for those pay items that do not include SG under QE such as overtime. Is that correct and is that all we need to do re the mapping?
Paid the wrong dates for payday super
Hello I started using payday super at the beginning of this quarter, and I just processed super for my staff for the wrong dates, which I had also previously paid in a different way, and this week's super is now showing as outstanding. Is there a way to cancel the payment or reverse it IN MYOB, and then go back and pay the correct week? TIA
Out of balance reconciliation
Hi, My clients account shows the correct closing balance on the trial balance and reconciles to the actual bank statement. In the reconciliation window, everything is selected, however when the correct balance is put in, there is an out of balance. Unless I reduce down the reconciliation, it wont allow. If I put a journal or amend anything, the closing bank balance is incorrect?
Banking Hub error
I am getting the following banking hub error when trying to access the hub to set up a new bank feed. I have tried different browsers, different computers, cleared the cache and all the other recommended fixes on other forums (except different user as I only have one user). I have lodged a ticket with support but wondering if anyone else is having this issue?
