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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to send?? So how do we answer the upgrade questions when we don't have customer payments. Further to this I don't understand why MYOB would need our turnover etc. What has this got to do with Secure Invoicing. MYOB just get around this question by advising of their Privacy Policy.
Bank Reconciliation
I have reconciled my clents Bank Reconciliation up to March 4th. I am now trying to reconcile to March 31st. I put in the date that I had previously reconciled to as my client was experiencing some issues with his file. If I but in the bank statement balance as at March 4th it no longer balances. Why would this be the case?
Stuck in a Loop
Hi, I created a TAX CODE and then I created a Category and linked it to the tax code. I then put in ONE transaction. It didn't work to show in the BAS Report so I'm trying to UNDO this. I removed the transaction first. BUT I cannot delete the tax category because there is a Tax Code assigned AND I cannot delete the Tax Code because there is a Category assigned. So i can't undo what I did. Please fix this loop as I cannot undo what I setup. Regards,
General Ledger Report that includes Supplier Name and Bill Description details
MYOB need to have better standard reports to allow ease of checking and verifying accounts and transactions. A basic report, that all your competitors have, is a GL report that includes the supplier name and bill description details rather than payment information. MYOB needs more flexible reporting that allows users to add columns and customise the reports.Leave Liability Report
Hi Every year our Accountant asks for a Leave Liability report with a date range from 01/04 to 02/06. When I create this payroll report it asks for a specific date only. Is there a way to get a date range which shows leave owing for different dates as well as the dollar value? Thank You. Angela.Superannuation STP
Hi there, I'm feeling a bit confused about something I noticed in MYOB accounting, and I was hoping someone could help clarify if there's anything wrong. Our office uses MYOB Accounting Right version, and today I discovered that the superannuation on STP don't seem to make sense. I've attached some photos for reference. When I click on "pay run," it shows the status as unpaid, but in the “super payments” section, it indicates that the payment is completed. We're certain that all superannuation payments have been made, as the funds have been withdrawn from our account and our employees have already received their superfund contributions. Could anyone please explain whether this is an issue or if I might be missing something? I appreciate any guidance you can provide. Thank you so much!
Inactivity sign out
Howdy, I've just received the email saying we will now be logged out of MYOB if we don't use it for 20-30 minutes, then we have to manually type in our email address and password - again. While I'm sure we all appreciate the pressures on data security, I think this is way too quick to log people out, much less having to type passwords over and over during the day. I run a small business with 5 fulltime staff, I get called away to help with things and help them get work done, take phone calls, attend online meetings, this means I'm probably going to have to log in 4-5 times per day, and I'm of the opinion typing in your password would leave you more vulnerable to attacks than having a software package open on your desktop. 2 hours and you're logged out maybe, 20-30 minutes is crazy. Thanks, Jason
Secure Banking
I have received a payment from a customer marked "Deposit Myob Myob010000" I am unable to trace this payment as the majority of my customers invoices are for the same value I do not wish to use any of the MYOB Banking Icons, it is too difficult to trace the payments Anyone else having the same problem?Change bank account details for a Super Fund.
If I can't edit bank account details for a Superannuation Fund & I can't delete it because it has payments recorded against it AND I can't add a new fund with the same details including updated account number; What am I to do? NB: I am the owner / administrator
Bank Feeds & Bank Recon "Something Went Wrong" Error
I have not been able to access my bank feeds or my Bank reconciliations via MYOB Business for over a week now. When I select either one of these it comes up with the same error " Something Went Wrong. Try refreshing your Browser if the issue persists contact MYOB Support" I have lodged a case over a week ago and I am still waiting for a response, I have also been on hold for over 45 minutes as well as in queue with live chat however I don't have hours of time to sit and wait for a support tech. I need to reconcile to meet deadlines. Does anyone known how to fix this as I'm not getting anywhere with support.SUPERANNUATION PAYMENT RECEIPT
PLEASE!! PAYMENT RECEIPTS GENERATED FROM MYOB UPON PAYMENT IS A MUST. The receipt for payment of Superannuation is supporting documentation that is required promptly for claim submissions. Delays in receiving these receipts create unnecessary compliance and administrative issues. Having to “shoot a quick email” to paysuper@myob.com to obtain a receipt is quite unreasonable, particularly with the turnaround time often exceeding 5 working days to receive..Myob recorded payment but client says she didn't pay
I have a client which shows as paid via myob direct credit but she says she didn't pay it and can't see it on her bank or visa records? The money is in my bank, I want to make sure Myob hasn't recorded a payment for the wrong client. How do I verify this?New Bank Feed
Extreme screen overload in the new bank feed screen. What on earth made you think filling every inch of the screen was an improvement? The previous layout was sleek, efficient, and worked exactly as it needed to. Now it’s a cluttered mess where the important information gets lost, and quick allocations take twice as long because there’s no clear focal point. It feels like usability and workflow were completely ignored in favour of unnecessary redesigns. Thanks for not considering the end users — I guess it was nice to give the coders something else to play with.STP Reporting not reflected to ATO
Hi, I am new to MYOB and did our companie's first pay run in April 2026. Although the pay run was successful, however the STP reporting sent 0$ to ATO. Since then I have sent 3 updates, but all are showing as 0$ in ATO. The pay run successfully comes up in YTD verification reports but does not get displayed in ATO. I can see in the community that other users have also faced similar issue and it seems a common occurrence to a new user, but none of the threads have any solution in it. I did raise a support tickets asking for help in Myob Support but it was closed after 3 weeks without providing any resolution. Calling up the helpdesk leads me to wait for 30+ minutes and no one bothers to pickup. I am at a bit of loss what needs to be done here. Can community member please help Do note, I did create the payrun first and then followed prompt to send the STP report to Myob, not sure what else I need to do, but effectively in the STP report page , all reports come as 0$ only.
