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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Bank Reconcilation format
HIGH IMPORTANCE! In the pre-online Account Right version, the Bank Reconciliation had an Opening Balance. In the new version, there are no details about the Opening cash balance. Is there a way to amend the format of the Bank Reconciliation as this is quite problematic? A solution to this dilemma would be appreciated.
Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay, etc in my Payroll Only. Any ideas?
Payroll - NZ
Recently it was brought to my attention from Inland Revenue that my payday filing had not been submitted for 6 weeks! This was due to an incorrect employee tax number given to me and a child support payment that was requested under a different tax number (which I will be honest and say that I did not pick up the different IRD numbers) Yes had I checked I could have solved the issue. It could have been picked up earlier had I received a separate notification from MYOB that that the payday filing was rejected. I have never had the need to check that payday filing was submitted as all the staff tax numbers were correct. To top my day, when I rang MYOB for assistance on the matter, the automated phone message was "our phones lines are experiencing large volume of calls and wait time is over 1 hour" Sorry MYOB that is not acceptable! It would be good if the product/services team could add a feature to advise payroll staff that payday filing had been rejected in the first instance. Just for those people (like me) who don't think to check that the payday filing has successfully been filed. Thank You. An unhappy customer. Angela.
Invoice won't send
I am having issues with sending invoices. Anyone else having this issue? Says I can not send them. I contacted support only to be cut off because I won't sit on my phone for 6 hours or more later waiting for a response from them. Customer service i rate in negatives. Phone support would be quicker and easier. Cheers
4 Support Tickets Ignored Since 13th July - Need Manager Escalation
4 support tickets raised since 13th July - getting no replies from MYOB. Terrible customer service - unsure what I am paying $490 monthly for. Tickets: #03222807 - raised 13th July - this one was responded to nine days after I generated the ticket (24th July) - MYOB gave me 4 hours to reply and when I didn't respond in that time they closed the ticket and I now can't respond. #03222818 - raised 13th July - no response at all #03251814 - raised 27th July, no reply #03262188 - raised 31st July - no reply. Are you interested in customers? Should I move to Xero?Bills screen display
The columns displayed on the Bills transaction screen (Purchases > Bills), aren't wide enough to be able to read the full supplier's name. Users would like the ability to either customise the width of the columns displayed or change the display so that the full supplier's name can be seen. This idea was originally posted 3 years ago with a total of 71 votes and 6 comments.Matching wages in bank transactions
I have one employee who gets paid the same amount each week so I have an automatic transfer set up with my bank account. I didn't change it for the first two payruns of this financial year, so I missed adjusting the transfer out of the bank to the new net amount. When I realised what I've done, I did another transfer for the difference so my employee has been paid the correct amount. The problem I'm having is when I go to my bank feeds I can't match this to the payrun as I won't let me allocate two payments to equal the one amount - I hope that makes sense! I don't want to reverse the pay run as that is not the incorrect part, I just want to be able to allocate two bank transaction to the pay run amount. Any ideas how to do this? It's stopping me from being able to reconcile the bank account.
Cancellation - Account ******81
Hi, I'd like this account cancelled. ******81 Some extra feedback: - Your call back system doesn't work. I've spoken to an AI agent, waited approximately 10 minutes on the phone and was offered a call back. The automated call back gave me a message: 'Sorry, please call us back during business hours' (Its 2.29pm AEST Monday). - You don't appear to have a support billing/subscription email address to send this through to. - I've been informed that I can create a case through my account. It appears there is no option to do so. Please assist. Cheers, Tim
Employee changing from Perm Part-Time to Casual
Good Morning, I need to process unused annual leave for an employee going from PPT back to casual. Cessation of Contract. It says I can't process it as a final pay and pick cessation of contract and have to process it as a normal unscheduled pay. If I do it this way is it classified as OTE and how is the tax calculated. I have put his hours in and looks like he is paying over $3,000 of tax. any help much appreciated.
Pay super issues with authorisation
Good Morning I am hoping someone can help with this. I have set up payday super. I have Owner access to the file. I have created a super payment however when I go to authorise the payment it says I dont have the permission to authorise super payments. Thanks in advanceDesktop & Browser should be identical
AccountRight Desktop and the Online Browser file need be exactly the same in all things. On my (very much preferred) Desktop my GST reporting is set as Cash Basis yet the Browser settings were set as Accrual. I discovered this while trying to find out why my GST reports differed between the two platforms. I queried this on Community Hub and was told that Desktop GST reporting is based on transaction type whereas the Browser is based on Account type therefore the GST settings difference between Platforms is irrelevant. Also the PAYG reporting was set to monthly on Desktop and yet was set as Quarterly on Browser. Ludicrous. The two Platform must be identical as they are after all the same file.
