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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Update Event
Hi, first time posting and first time having to do an Update Event. We are a small business and have recently switched from Accounting Plus to Business. We have now been requested by the ATO to provide an "update event" due to the duplication of PAYG summaries. How do I do this? #0# fill required on update event. Any information greatly appreciated.
Payroll on payslip vs in MYOB not matching
2 issues 1. Payroll balance displayed on staff payslip that they are auto emailed when payroll is done is consistently 1.2 hours more/higher than anywhere in live MYOB. If i download a fresh payslip it matches MYOB system/reports/payroll profile but their auto emailed one is always 1.2 hours more 2. Same staff had 60.80 hours / 1.52 weeks annual leave owing as at 15th April. 22nd april payslip they had taken 30 hours / 0.74 weeks annual leave, then new balance showing was 30.40 hours / 0.76 weeks left???? Where's that extra 0.40 hours been deducted from?? Then the next week 29th april they took another 30 hours leave, which this time the system counted as 0.75 weeks but the week prior it counted it as 0.74 weeks? So now they're left with 0.40 hours / 0.01 weeks annual leave. I can see why this staff isn't trusting us as the figures are all over the place?
PaySuper error message - Your login to Pay Super may have timed out.
Hello, We are using PaySuper for the first time. Everything is setup correctly but when I select Record i get the following message: "Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is." I am authorised and I have logged out and logged back in as per support suggests. I have requested MYOB to reset my link to login but am yet to have that done. Has anyone else received this message and how did you get around it? Thanks...Michelle
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.
Transactions won't allocate from 30/4
I processed a weekly pay (as per usual) on the last day of the month (30/4) and now 2 transactions are permanently showing as "unallocated" - both are from this pay run. One is the Wages and one is the Super. When I try to allocate them, I am only given transactions from May to allocate against. This has never happened before. All transactions I processed on the 30/4 were originally unallocated but I basically deleted them and re-started so the only two left are the wages and super. I obviously can't delete these as they have gone through to the ATO. Has anyone else experienced this? Is this a MYOB issue or have I done something wrong?Duplicate pay transaction after reversal
Could someone pease help me with matching a pay run bank transaction in MYOB. I was working very late and I've stuffed things up with MYOB and their call centre doesn't let you get through. We are a very small business and pay directly through banking on 26th of each month, adjusted for public holidays. I made two stupid mistakes. 1) | got an MYOB error message telling me a pay run for an employee had failed, so I went back and ran it again. Because I was very tired at the time I didn't realise that error message was itself an error. I had paid the same employee twice and authorised it in STP without realising this. I then reversed the pay and ran an STP update event. The super was paid afterwards thank goodness. I checked with the ATO STP section and they kindly investigated and told me all was in order - correct gross salary & PAYW. The payslip is correct. I've also run all possible MYOB reports to doublecheck that everything is correct now. The payment from the bank to the employee is also correct .Now I'm trying to match the payment. Under bank transactions MYOB is still showing TWO separate pay references available to match (627 & 628) — which have identical salary payment amounts. I don't understand why there are two references when l'd reversed the pay. The first reference 627 was included in the reversal. Looking at the pay run list it still shows two pays, one reversed and then one for two employees (duplicates of the same employee) with a strange amount on the Total Net Pay. Please please don't judge me for my ignorance as l already hate myself and am very upset. I've never made this mistake before. I really need your advice about to match the bank transaction for the pay and what to do with reference 627Search not very good or user friendly
I go to MYOB help see here https://www.myob.com/nz/support/search?query=Payroll%20changing%20emploee%20to%20casual&productview=Browser&products=MYOB%20Business&country=New%20Zealand&categories=Payroll then type in this to narrow search Payroll changing emploee to casual and get zero finds -nothing o results found surely MYOB can do better than thisUpdates & UI considerations
With the recent UI updates and changes, I’m trying to understand whether there is any structured consideration given to the end user before these changes go live. Is there a UX process that involves putting proposed updates in front of real customers to gather feedback and identify workflow impacts? I’m happy to volunteer for pre‑release testing, along with a small group of other customers, if that would help. At the moment it feels like updates are being released without assessing how they affect day‑to‑day use, and the result is unnecessary disruption to established workflows. Can someone clarify what the current review and testing process looks like?Can we use NAB as our BPAY provider instead of MYOB's BPAY offering?
Hi. We want to utilise BPAY via the NAB as MYOB's 1.8% fee (of the total invoice value) is excessive. NAB's fee is a flat 88 cents (incl. GST). On a $100,000 invoice this equates to 88 cents versus $1,800. Can we use an external BPAY provider? If yes, then how do we generate CRN's? Will MYOB's system do this for us, or do we have to generate them externally to MYOB? Regards Jeremy
How to change Customer Credit Terms on Statement Template
HI, I need to set up the Customer Statements in MYOB Business Pro to reflect a 14 day Account Credit term, instead of the normal 30 day account term, which is how the statements are set up, so that when we send out invoices with a due date 14 days from the date of issue, this is reflected in the statements which are sent every 14 days. Currently, statements only separate due dates on a 30-day turnover, which is confusing our customers, who need to know that their invoices are overdue after 14 days and not after 30 days. This is causing huge problems, as customers are not paying overdue invoices, as they do not appear as overdue on the Statements that are sent out every 2 weeks. Does anyone know how I can change the Customer Statement Template to record the 14-day overdue date, then 28 days overdue, etc., so that my customers can easily see which invoices need paying. Any input would be greatly appreciated
Bank Feeds
Can anyone tell me why after years and years of using MYOB software our bank feed has been disconnected and I have had to resubmit all information and now its "processing". Why was the feed cut off. No details have changed at all since commencement of using the software. Extremely unhappy that this disruption has occurred without warning. Also the new home screen for invoices is an abomination. Why do we need to click that we arent interested in invoice reminders every time we land on that screen even if thats 30 times a day. Its also garbage to view invoices only being able to see 5-6 invoices at a time with all this big open useless space and the invoice reminder taking up the majority of the page. Whoever dreams up these updates obviously never actually use the software!Payroll - STP Reporting
Hello, I am in in the process of lodging our quarterly BAS for Jan - March and my PAYG tax withheld figures don't match up between my GST return report & what the ATO has from STP reporting. It is out by one pay (ATO has an extra pay reported), I am trying to figure out what I have done wrong & how to correct this issue. I have narrowed it down to one pay in which I know I entered the paydate wrong so had to correct it (can't remember how I corrected it) but I can see the correct pay entered for that week as well. I am thinking this is the culprit, how do I fix this?
QUOTES - Insert Blank Row for Text only
When invoicing, if you click on the 3 horizontal dots at the end of transaction line, the following options are made available: Insert Blank Row Insert Line Item Remove Could the same functions please be made available on Quotes? Currently, deleting a line is the only option available. The ability to add Text Only to a Quote is a required function. Terms & Conditions can vary and notes specific to the Quote is required for clarification. Having to insert Text using Category/Account Code brings up the GST Code, a $0.00 amount and with limited space, it looks unprofessional.
