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Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe.
If you’re feeling a bit anxious about that, you’re no...
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
MYOB online payments
A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit card fee of $3.22. I can't amend the invoice to reflect this. I can't amend the payment to reflect this. I can't reconcile the bank account - how does one fix this please?
STP reports not sending /"failed"
Hi, I have been using MYOB Business (10yrs), sending off STP reports with pay runs since it came in years ago. For some reason, since MYOBs upgrades this year, all my payroll/pay runs fail to send off the STP report. My new accountant has been going in and doing the one off sends that does a "$0" pay run to send this off and works for her. I think I found how she has been doing this (via "send update event" ) and tried it myself and still "rejected" for me!? (ATO error code: SBR.GEN.AUTH.006) - which is not listed on your other error codes - closest is SBR.GEN.AUTH-008 - which says to set up STP with the ATO!?! So I am paying for software, then having to pay for an accountant to fix the software issues. Crazy! Why after this has worked for years, is it now not working and potentially asking me to set up STP again?? I followed your instructions to "set up STP" which told me to ring ATO etc and my details as an authorised employee (book keeper) are already in there, correct and set up. So I am not keen to have to ring the ATO for something that is already set up and has been working for years? When I click on the "failed" pay runs, they say "We can't send this payroll report to the ATO because the ABN connected to the ATO doesn't match the ABN in business details." So I have tried entering in current ABN and processing STP, doesn't work, taking out current ABN (leaving only the current ACN), doesn't work, changing the business name, doesn't work. Getting quite fed up and accountant pushing us to move to different software...need help! So much time lost with all the issues this year.Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question is ASGARD Superannuation account. It now appears to be missing from MYOBs super accounts so cant even re add it. Never had this problem paying this employee or his super fund before. I flagged a case for the issue over a week ago but MYOB doesn't seem to respond to reported cases anymore. Please help as 2 lots of his super are now due and Im at a loss how to fix it.GST affected when turning off online payments
WARNING: I turned off online payments last week and now all the invoices that were open at that time are showing incorrect totals. For some unknown reason, turning off online payments affected the GST so now all the invoices (over 80 of them) are showing the GST exclusive amounts rather than the GST inclusive amounts (even though GST inclusive is ticked and I didn't change anything on the invoice except to turn off online payments). When I reported this to MYOB I was told not to do anything with the file until they figured it out. It has been a week now. MYOB has escalated the case and is now saying it is a known issue and other people's files are also affected (those who also turned off online payments). Just want to warn anyone that turning off online payments may render your entire file useless and unusable. I haven't been able to record payments on invoices or create any new ones for a week. They don't seem to be able to give any indication on when this will be fixed. I don't know how I'm going to do my BAS.
Reoccuring Invoice Saving
I have created an invoice on web browser MYOB and it won't let me save it as a reoccuring invoice. Keeps coming up with this error onHeader is not a function. Please try again. If the error persists, get in touch with us. Request ID: ea0fd5e1-7217-4ca1-9165-0797fe177cfa. What does it mean and how can this be fixed.AI Intrusion
I know this is probably not a popular view but at our business we hate AI as it is not secure and it's being pushed too quickly so is quite buggy. I know it has been good for some industries but it shouldn't be pushed on those of us that don't want it at this stage, until more research and stability has been done. We don't want this feature, especially whilst in BETA mode so where is the opt out function? There should be an option as to whether you want to be part of the BETA testers or not & we DON'T want BETA AI rooting through our accounting system. Please give the option of NOT using AI! How do we turn it off???Pay Superannuation - Pls enter valid Employee Membership Number
I cannot get myobe to accept my super funds membership number > says its incorrect. Perhaps only format. I noticed 2 years ago another forum member had an identical problem with exactly the same super fund. removing the first 3 digits helped them, but it did not work for me. Any suggestions?contact emails disappearing
Hi MYOB Support, Email addresses saved on our customer contact cards keep disappearing. We enter or update them, they save fine, and then later they're blank again. Because of this, invoices aren't going out by email. please advise why this is occuring and when this issue will be fixed, its been ongoing for approximately 2 months now
Westpac one business vs MYOB
Hi everyone, I was wondering if anyone has been having the same issues or if anyone knows any solutions. We are having issues with payment bank files upload into westpac using the myob electronic files. None of my supplier references are transferring across like they used to and in the old Westpac I used to be able to edit the payment upload file and change the payement dates to the future (westpac has never transferred future payment dates). Is there anything I need to check in MYOB that I may be missing. I am assuming it is all Westpacs issue since the changeover.
New File user- user already exists issue
Hi I have requested a person to be the file user in MYOB by sending an invitation to their email. When the person tried to accept the invitation , it says the user already exists. I’m pretty sure the person is not listed as the active or inactive user in MYOB. Can someone assist me with this issue
