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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Changing from Full to Part time and Leave accrued
I have an employee changing from Full time 40 hours per week over 5 days Part time to 2 8hours per week over 4 days. I know I need to change their hours of work and days paid in the Standard Pay tab but am not sure if the current and accrued leave will remain when I change their hours or will the existing leave remain. They do not want paid out their leave entitlements but have it carry over.
Pay super , some funds rejecting
I ran my monthly payrun and completed my first pay super for April but some of the employees' super payments did not go through whereas others did so successfully. I'm receiving this message for these rejected employees "This Fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund list Window and select a valid Fund Name for it" . The superfund listed in MYOB has been re-confirmed and entered by each employee into MYOB as correct so not sure why they are rejecting?BankFeeds
I've been NOT receiving bank feeds since last Thursday. I have two licenses AR Premier..I can see the bank feeds online but NOT on desktop. Its only affecting one license NOT the other I told the error is a MYOB problem yet its not mentioned on the status page. We have uninstalled and re installed AR cleared the cashe and still cannot rectify, Thoughts? Geoff
Charges for Employees
For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee? I have just been charged for $70 and have been paying 2 employees as per normal for off season. It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same? I processed the monthly pays just last week and it all appears to be working fine??Error recording payroll after STP passes
I am stuck in my payroll, I get a green tick for STP passing, and when I record my payrun this error comes up Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 14098172-1190-44ba-9768-d27c50878b1a. I have cleared browser, refreshed, nothing seems to allow me to get past this. Can anyone help?
Duplicate pay transaction after reversal
Could someone pease help me with matching a pay run bank transaction in MYOB. I was working very late and I've stuffed things up with MYOB and their call centre doesn't let you get through. We are a very small business and pay directly through banking on 26th of each month, adjusted for public holidays. I made two stupid mistakes. 1) | got an MYOB error message telling me a pay run for an employee had failed, so I went back and ran it again. Because I was very tired at the time I didn't realise that error message was itself an error. I had paid the same employee twice and authorised it in STP without realising this. I then reversed the pay and ran an STP update event. The super was paid afterwards thank goodness. I checked with the ATO STP section and they kindly investigated and told me all was in order - correct gross salary & PAYW. The payslip is correct. I've also run all possible MYOB reports to doublecheck that everything is correct now. The payment from the bank to the employee is also correct .Now I'm trying to match the payment. Under bank transactions MYOB is still showing TWO separate pay references available to match (627 & 628) — which have identical salary payment amounts. I don't understand why there are two references when l'd reversed the pay. The first reference 627 was included in the reversal. Looking at the pay run list it still shows two pays, one reversed and then one for two employees (duplicates of the same employee) with a strange amount on the Total Net Pay. Please please don't judge me for my ignorance as l already hate myself and am very upset. I've never made this mistake before. I really need your advice about to match the bank transaction for the pay and what to do with reference 627
Why can't I add a second address (job address) when creating an invoice?
We run a glass & glazing company and often need to add a second address (job address). Could do this easily in Accountright desktop version but can't do in Business Lite browser version. May have to change accounting software if this can't be rectified. So frustrating.
Email black listed
We are receiving bounce back messages when attempting to email purchase orders to one supplier (Diagnostic-Code: rejected). I have seen in the past that MYOB sometimes "black lists" a particular email address and have called MYOB support about it but haven't had a call back from last week. Does anyone have a fix for this or does a MYOB tech need to "un-black list" the email address?Can't hide or delete transaction
Reconciled bank NIL Balance as at 30.06.2025. Printed Bank Rec. Now a mystery transaction has appeared on bank rec as outstanding. Cannot delete and cannot find where to hide it. lodged a support request 10.04.2026 02994989 and still no response. Seriously looking at Xero for myself and clients
Payday Super - being able to choose date of payment
Over Christmas period I do payroll in advance as I have only salary employees. With the current Payday Super setup in MYOB, super will be paid before staff get paid! There is currently no option to choose a future date to process and pay super. This is pretty vital as it makes no sense to not be able to choose a payment date and super being paid in advance of actual payday.Super payments
Hi I am using MYOB browser and I have 3 employees that are paid weekly and their super payments are fine. Using super payable liability account. I have lodged all super Jan-Mar via ATO clearing and April for the 3 above via super payment in MYOB. My problem is paying the director. He is paid monthly using Electronic clearing that is linked to his loan account. I went to process April's super payment but it is not listed for me to tick. There is a separate liability account for his super which may be the problem. Can MYOB only have one super payable account when paying the super per payroll run. Thanks JackieIntray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?
Cancelling Pay Super via MYOB
Hi, I usually pay my monthly super payments via an external Clearing House, and was getting organised to set up for the weekly super payments at the same time as the payroll. To streamline things, I decided I might as well sign up for the MYOB Pay Super. Following the MYOB checklist, I ran into some problems as some of my employees' super funds don't have a proper Superannuation Name in the drop down Superannuation Fund List, or they have given a slightly different name (and I am too scared to change the Superannuation Name they gave me just to comply with the MYOB list - which you can't add any Funds to). A further problem is that 2 employees have a SMSF, hence no SPIN, just an ABN. Their SMSF is not found in the Superannuation Fund List in the drop down and again, can't be added. So far I have had no problems with my external Clearing House. I am almost done setting up my MYOB Pay Super, just waiting to get my 1 cent to get my reference number. But I would like to cancel the MYOB Pay Super altogether. Especially as my Clearing House gets the Super into everyone's account smoothly (I just have to manually enter it) and within 1 day. How do I cancel the MYOB Pay Super set up so it doesn't take out the weekly Super Payments out of my account? Thank you, Jackie
Bank Reconciliation Broken / Offline... still
Has anyone else had an issue where you can't load the page for bank reconciliation? You click Reconcile Accounts and you get the purple triangle with a message; "Something went wrong", "Try refreshing your browser", "If the issue persists, contact MYOB support" Of course, I spoke with support and they provided a temporary workaround, but the page is still offline. I tried various browsers, switching VPN on/off, clearing cashes, cookies and everything else related to the site... nothing. It's still broken and I still can't reconcile bank accounts. This has been a few months now. Does anyone else have this issue or know when it would be addressed? Thanks!
