Find answers, offer solutions, ask questions
Featured Places
MYOB Business Ideas Exchange
Add your ideas to improve MYOB Business software and vote on ideas to help us build what is most important to youFeatured Places
MYOB Announcements
The latest news and happenings on the MYOB Community Forum.Featured Places
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Unwanted Bank Feed Transactions
We use AccountRight and with the old "Desktop" version if there was a transaction in the Bank feed you didn't want because it had been duplicated for whatever reason, you could right click and "hide" the transaction from the Bank Feed. With the cloud version there is no such option. Sometimes with complex transactions there is a need to treat transactions manually which leaves the Bank Feed entry effectively stuck. Is there a way to remove one off entries? Or is there a process to request this? We recently transitioned into a New legal entity so we had a number of fiddly transactions that are treated correctly but we need to remove the ones stuck in Bank Feed. Deleting the whole Bank feed for the day is not the solution given the volume of transactions, I just need a one entry solution please.
New layout of the Invoice screen is terrible!
New layout of the Invoice screen is terrible. More than half the screen is taken up with headers and banners. Dont know why anyone would think this layout is better than the old layout. I just want to see as many invoices as possible on the one screen. The layout of the Quotes screen is so much better.
MYOB Teams Apps
Hello, I would like to know if anyone else is using the MYOB Teams app for timesheets. Our employees have been experiencing issues with the app, including freezing and difficulty selecting locations. We are also encountering similar problems with the MYOB admin portal. I often have to refresh the screen more than three times to obtain the correct information while editing the times received. Could you please explain why these issues might be happening and whether the employees might be doing anything incorrectly? Have there been regular updates to this app? We believe that with some improvements, this app could be very helpful! Thank you in advanceadd passkeys for login / 2FA / MFA
Hello, I use myob business / browser I have enabled 2FA which requires me to enter my code every time I login. My suggestion is to add Passkeys so that I no longer have to enter my password or 2FA code for a faster, safer and more secure login with my password manager. many other platform already use passkeys. please click the vote button if you like this. cheers.Pay Day Super - 1 employee refunded
Hi I have started using payday super and 1 employee's 2x payments have been refunded bank into the bank. His superfund is QSuper the membership number matches from the SBSCH and MYOB. When I set it up there were no issues or notices of any mismatched information. Can someone please advise why these 2 payments have been rejected/refunded??? I have attached a screenshot of one. I have asked the employee if he has changed funds and he has not.
Surcharges
Something has changed in my MYOB and now I am getting an email saying there has been a payment with a number attached that is not the invoice number and I am getting payments from customers with a surcharge attached. eg: I have sent them Mr Smith $130 bill and then I see a payment from Mr Smith of $132.46?? Why has it changed and how do I go back? Have I flicked a switch somewhere I shouldn't have?SuperChoice P/L transaction processing problem
MYOB Business Pro file does not match Super Choice to Bank Transaction in bank feed, MYOB account 2-1355 Superannuation Payable shows both the credit and debit processed when the payroll was processed leaving the ending balance $0.00 as one would expect. Therefore, the transaction in the bank feed cannot be debited to account 2-1355 as it will affect the balance sheet. How is this rectified please? Many thanks
Online payment already applied to invoice but bank feed deposit won’t reconcile (creates duplicate payment)
Hi, I’m stuck on a reconciliation issue in MYOB and can’t get past it. I have an invoice (SBA08) that was paid via MYOB online payments. The invoice is already marked as paid with reference CR000449 (“Online payment”). Then the actual bank deposit came through the next day in my NAB bank feed for $1,936.00 with the description “MYOB010000 MYOB PAYBY XXXXXXX”. The problem is: The invoice is already closed from the online payment If I try to match the bank transaction to the invoice, it creates a second payment and puts the invoice into credit I can’t edit or delete the original payment (CR000449) I can also see the transaction under Online Payments with reference MYOB010000, so everything seems to exist, but I just can’t reconcile the bank feed properly. It feels like the bank deposit isn’t linking to the original online payment correctly. Can you please help me fix this so the bank transaction can be reconciled without duplicating the payment on the invoice?
Superannuation Payments
Hello - have tried a number of times to process the superannuation payment for January to March 2026 without success. Two new superannuation (one SMSF) amendments to employee details have been completed. Error message: One or more super funds selected is inactive and can't accept payments. All suggested corrections have been tried and failed. All ABN numbers are correct. All superannuation entities are viable. Event updates have been sent to ATO - accepted. Latest payroll has been accepted from ATO. Suggestions for fixing MYOB issue ? thanks
Super Payments Reference number not autoupdating
Is the Super Payment refernce number supposed to autoupdate? ie each new super payment automatically gets assigned the next number. Ours is defaulting to PS000003 and has never changed. To date we have been manually updating it to the next sequential number but sometimes that step doesn't happen which means we have duplicate reference numbers for payements.Rounding issues when trying to match bank transactions
Hi I am trying to match one payment to multiple bills in bank transactions. One bill is to be paid in full and the other will be partially paid. I keep getting the following error. There are one or more errors: A rounding issue has occurred on a line where the amount has been manually adjusted. Please delete the line, add a new line, and try again I have tried following instructions from previous posts for this problem but it is not working. I have deleted and re-entered the invoices, I have checked for decimal places that are more than 2 places, I have tried going to purchases and record a supplier payment and also tried to record payment from the bill. I still can not get the bill to match. your assistance would be appreciated thanks Lisa
