Journal
Has anyone had any problems with journal entries and assets? I did a journal in Myob to bring in an asset. The asset and value of asset is showing on the chart of accounts but the capital purchase isn't showing on my balance sheet or GST report. I tried to check the journal entry and now I can't find it. I searched all dates in case I entered it incorrectly and have tried everything. I can't do another journal or the asset and loan value will be double? I also had trouble last week journaling an asset and loan, the amounts showed up on the balance sheet as opposite what they should have (asset was showing as a negative), just to troubleshoot I re-opened the journal entry, swapped the figures around (Instead of debiting the asset and crediting the Loan, I credited the asset and debited the loan). Then the asset showed in sales? I've been using Myob since 2003, I know it like the back of my hand and am a qualified accountant. What is going on? Please help?
BAS not uploading to ATO
This my grandson's first BAS with his first business. He tried to file the BAS with MYOB, and got this message: 'We can't retrieve your activity statements from the ATO. Looks like your ABN Branch reg number is incorrect....' He doesn't have a Branch, so that's not the problem. What could it be? We checked his ABN and it's correct. Please help
help please!
Hello everyone, a question from a newbie please! How do I clear an invoice with an outstanding amount, which is not actually outstanding as it's the withholding tax my client kept on my behalf. I've made a journal entry to move this amount from Acc Rec to another current asset for WIT, but how do I clear the amount still showing as outstanding on the invoice please?
recording comments for review
Hi, all is there any way I can attach my comments to an invoice or quote after I have sent them to the client? So I can go back and add, for example, I have sent a quote and would like to add for my reference," client asked for a review to change the wording." Tx for your helpOnline Payments - pending
Hi all, Hopefully someone here is able to help on this issue. about 5 weeks ago under the 'payment' section of 'sales settings' we input all the data required to request the option of activating 'online payments'. It thought approval would take a few days, however the prompt for the last 5 weeks has been 'your verification to use online invoice payments is in progress'. Has anyone else had to wait this long to get the sales setting activated? I've tried to lodge 2 support requests with MYOB but have still yet to hear back anything. Any advice would be greatly appreciated!!
Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?
Super payment issues
I am trying to reconcile an account but all of my super payments are coming up like this. Clicking on the reference links me back to the actual super payment that was made. The debt amounts are then allocated to super payable account. No idea how to clear this. Old super way didn't give me this much trouble.
P&L Not Updating With Changes
Hello, This morning I updated the coding on a supplier invoice to move it from Office Supplies to Low Cost Asset. The P&L is not reflecting this change and is still reporting it under Office Supplies. I have saved the change to the invoice multiple times, refreshed the P&L, gone out of the P&L and back in again. Any assistance is greatly appreciated so I can lodge our BAS! Kind regards, CarlyIncome in advance
In May and June 2024, we received Income in Advance for our service going to provide to our customer through the next FY (July 2024- June 2025). On 30 June 24, we do GJ to move the sales payments received for May and June to the account of Income in recognized in advance. However, I just found that somehow, there is a duplicated GJ for the income received in May (The first GJ for income received (in advance) in May was entered on 31/5/2024 and the second GJ, combined the income received for both May and June, entered date 30/06/2024). It means the income received in May was recorded twice. I tried to simply reverse the GJ of 31/05/24. ( I needed to dated today's date in GJ as our accounts has been closed for 2024 and we do not want affect our Financial statements of 2024.) However, it caused the sale increased which is not correct because the GJ was duplicated by mistake. Please kindly advise me to deal with this situation. Thank you so much for your help in advance.Excel report (P&L or B&S) stores number in text in Column F (%)
Due to a formatting bug in MYOB, after exporting the report (e.g., P&L or Balance Sheet) in Excel, Column F (Variance %) always stores number in text (see pic attached). Therefore the % symbol is missing across and some further data analysis is hard to do. This issue doesn't happen to any other columns/data types. It would be good for MYOB to fix this by storing the % in number rather than text asap. Thanks
Superannuation Payable incorrect in Dashboard
Hi, The superannuation payable total shown in the dashboard has been incorrect for as long as the dashboard was made available. It appears to be the sum of the total PAYGW + the super payable, even though I have each amount linked to 2 separate accounts. It is quite disconcerting to see the larger amount every time I go to the dashboard when it isn't the true super payable. I thought that when the new PAYGW total field on the dashboard was made visible recently, that the Super payable figure would be accurately shown, but no. Reporting wise, there used to be a report available that let me see invoice details (to the individual items), which could be filtered by date & supplier. I am unable to find the report since being moved to MYOB Business from Essentials. It was very handy as it let me track the history of each of my purchased items. (I don't need to track them as inventory.) The detailed purchase report that I can see has no such details & only provides a list of invoices (showing only the total for each), filtered by date & supplier. Has the original report disappeared or is it just hidden? Regards NickyFlare Employee Benefits Gift Card Program - Privacy Invasion
After seeing the Flare Employee Benefits program at one of the MYOB events our practice decided to sign up to take advantage of some of the benefits including discounted gift card purchases. I decided to try and make a discounted gift card purchase. After paying, I received an email not long after from a Flare "Enterprise Customer Advocate" requiring to manually ID me "due to the nature of the services we provide and our commitment to security, certain transactions are automatically tagged for review". I received an SMS with a link which required me to upload: A valid government-issued photo ID A video verifying myself. The email informed me that once the ID verification was completed the gift cards would be released to me. Surely this is huge invasion of privacy just for some gift cards? Is MYOB aware of this?
