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Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe.
If you’re feeling a bit anxious about that, you’re no...
Featured Content
Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
Our balance sheet doesn't balance!
I have belatedly found an error in our balance sheet report with the retained earnings figure in the new year after year end, differing from the total equity figure at year end. We report on a cash basis and year end is 30 Sept. 30 Sept'24 Total equity = $156,538.36 but at 1 Oct'24 Retained earnings = $157,448.36 These two numbers should be the same. I'm willing to admit I may have made an error -perhaps with year end processing (?), but could it be an MYOB system hiccup? Most important though - how to correct this imbalance now as it has continued on into current year accounts? Please see attached for a little more detail. Thanks in anticipation
New layout of the Invoice screen is terrible!
New layout of the Invoice screen is terrible. More than half the screen is taken up with headers and banners. Dont know why anyone would think this layout is better than the old layout. I just want to see as many invoices as possible on the one screen. The layout of the Quotes screen is so much better.
Unauthorised Invoice Online Payments Selection
Hi Just want to know why MYOB decided to choose how our business gets paid without notifying us ? MYOB have automated our payment preferences to online - whereby someone incurs charges to MYOB ? I didn't ask nor request for this feature to be automatically applied to my subscription ? This feature certainly was not turned of by anyone in our company ? More revenue raising for MYOB without any consent what so ever ? This automatic change came late on Friday, 27 September 2024 - so unprofessional to launch this automation late on a Friday so maybe no one will really notice ????? So very unimpressed.
Superannuation Fund does not exist in list
Hi, I have a client who has a new employee who has nominated a Superannuation Fund that is not included in the MYOB list of Superannuation Funds. The Client has confirmed the details of the Fund with the Fund. The onboarding form showed a different name but the correct ABN and correct USI, but the client gets an error when trying to pay this Fund. Error is "Fund No Longer Accepting Contributions"
There’s no default/automatic PDF attachment when emailing from MYOB Business
Automating insurance documents with invoices would be a great time-saver and help make sure nothing is missed. At the moment, there's no permanent setting to automatically attach a PDF to every email, so you’ll need to select the file for each transaction. It would be great to have this added in a future update.
NZ MYOB Team Suggestion - Leave request, balance, payslips
Hi team, Could we make a suggestion to update the NZ MYOB Team app - to include leave request, balance and payslips. The current version only have timesheet on there, it's quite limited function compare to other softwares in the market. Kind regards,Show a standard price and cash/EFT discount on invoices
This suggestion was made via a customer on LinkedIn. They believed it would still be legal to offer discounts for certain payment methods (cash/bank) and reference this here: Price displays | ACCC. With the changes to card payments surcharges coming into effect from the 1/10/2026, the customer made the suggestion that it would be useful for a feature that supports businesses that choose to offer a discount for paying by cash or EFT. For example, an invoice could show the standard price alongside a discounted cash/EFT amount. If the customer chooses the discounted payment option, MYOB could then record and reconcile the amount actually paid. This change would give customers clearer payment options, while helping businesses keep their invoices and payment records alignedHow to find all transactions for a job
Hi, I am used to using the desktop app, but since yesterday morning have been unable to login (I have just opened a case). But in the meantime, I normally use 'find transactions' and filter by job to reconcile our jobs, however I can't find a similiar solution in the browser version of MYOB. I tried 'find transactions' but there's no dropdown for Job (which seems weird). and when I put the job ID in the search it only shows a small percentage of the transactions. Can anyone help? ThanksIncorrect Due Date Displayed on COD Supplier Bills
Hi, I've recently noticed what appears to be an issue with the due date being assigned to supplier bills. We received and uploaded a supplier invoice with: Invoice Date: 04/09/2026 Payment Terms/Due Date: C.O.D. However, after the bill was created in MYOB, the Bills List screen displayed a due date of 04/10/2026, effectively treating the invoice as being due 30 days from the invoice date. Because the bill appeared as not yet due, it remained unpaid. We only became aware of the issue when the supplier contacted us to follow up on payment. Could you please advise: Is this a known issue? Are there any settings within MYOB that could cause a COD invoice to be assigned a due date one month from the invoice date? Is there a way to ensure uploaded supplier invoices with COD terms default to the invoice date as the due date? I look forward to your advice. Thanks...Michelle
Historical Balancing
I noticed an amount in my Balance Sheet under Accounts Payable and conducted some investigations. I determined that I had some invoices that were dated prior to my start date for MYOB use. Invoices as below. All invoices have payments recorded against them. When I looked into one of the invoices, an information message advised as shown below. I've since updated the relevant account opening balance accordingly. as shown below. However, now on my balance sheet I have a negative amount under Historical Balancing for this total amount. I have all the correct opening balances so I'm unsure why it's still generating a historical balancing amount. Can someone please assist?Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question is ASGARD Superannuation account. It now appears to be missing from MYOBs super accounts so cant even re add it. Never had this problem paying this employee or his super fund before. I flagged a case for the issue over a week ago but MYOB doesn't seem to respond to reported cases anymore. Please help as 2 lots of his super are now due and Im at a loss how to fix it.Unable to Match Existing Transactions on Bank Feed
I have two transactions on my bank feed (transfer between accounts) that have not been auto matched by MYOB and the matching transaction does not show when I try to manually match to existing record or use the find option. The date and amounts are the same.
Problem Setting up Amex Bank Feed
Recently I replaced my Amex card with a new card and number. I set the bank feed for the previous card to inactivated. The new card is configured for online banking. Now trying to setup a new feed. I get as far as the Amex bank feed site and encounter an error. I called Amex - they said everything is OK at their end and that I should contact MYOB for help. See attached sequence of screenshots from MYOB and Amex websites. Can you look into this and advise? thanks!
