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Hi there,
The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must re...
STP P2 reporting leave to ATO
Hi. I just realized that we mean to report leave to ATO for STP Phase 2. I.e. disaggression of gross. I unfortunately missed July and August payrolls (we pay monthly). I'm wondering can I adjust the September payroll to include the employee's YTD leaves? Or do I have to do an update event before the next payroll?
MYOB Business file READ ONLY and unable to use, need urgent help
My client's file has now been 48 hours in READ ONLY and MYOB seem to be unable to help. Client and I have spent hours on the phone. Can't invoice, can't run payroll and can't pay super which need to be done THIS WEEK. Can anyone help? So frustrated with MYOB. We know it is a glitch in the backend of the file and appears the file is now owned by MYOB not my client.
Turning off banking preference
My payments were sent to the ‘Undeposited Funds Account’ because of a banking preference in MYOB that I need to turn off. I was told to do the following, but this is not possible on MYOB business. In MYOB, please review: 1. Setup > Preferences 2. Open the Banking tab 3. Review "When I receive money, I prefer to group it with other undeposited funds." How do I do this please?
Surname Order
I have always used the Myob Desktop version, however recently we have been swaying to move to Xero or stay with Myob. I have been comparing Xero with the Myob Browser version (comparing apples with apples compared with the desktop version). What I have noticed, which is a huge red flag for our business, is the Myob Browser and Xero have their customers (and employees) listed in first name order. We have to have our customers in surname order for ease of use, otherwise we could end up with 100's of John's etc listed in order! Please tell me this can be changed in the Myob Browser version, so we can move over from the Desktop version. Surely this is an issue for other businesses.PAYBY payment sitting in Unallocated transactions
PAYBY payment that was automatically matched to an invoice still shows in Unallocated transactions after a month. They normally vanish after a few days. I can't allocate it because the invoice says it's been paid. When I try to delete the automatically matched payment so I can manually match, I get this error. An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced
Invoices not showing
I have searched and followed directions for old instances of this and no joy. When I go into the Invoices screen it is only showing Overdue invoices. The Reset button has gone and is only a refresh which does nothing. I have reset the date range to all time. I have tried searching for a specific invoice number and it does not come up. I have deleted temp file, reset cache, restarted computer. Logged out of MYOB and back in again. Using Google Chrome as I have done for the past 7 years with MYOB. Any ideas on how to restore this month's invoices?Search function in invoices
the search function in the invoice screen is not working. I have checked the date range is correct, set to all invoices, status is set to all, customers is set to all. When I enter the invoice number I am looking for all I get is 2 overdue invoices! I've tried searching by invoice number, by customer, by status with the same result. This has only happened since the latest update. Is there a hidden field I can't see?? I've tried logging out and logging back in, shutting down and opening it up again, still no joy. Frustrating!!!
MYOB BUSINESS- Sales Refunds
Hello, I'm using MYOB Business and have a couple of questions regarding processing a customer (sales) refund. I've created 'Sales Returns and Allowances' in the Income section- do I need to link it to anything? I've also created a customer credit, and I can refund that. My question here is that the total to refund is $258, but when creating the invoice, it balances the GST to a total of $258.01. So my bank feed will have the refund of $258, and the books will be out by $0.01? I hope this makes sense! Thanks.
Employee has no First Name / Given Name – how should I enter them
The employee legally has no given name, and the entire legal name is shown under Surname on the passport. However, MYOB requires the First Name field to be completed, and it does not allow me to leave it blank. I do not want to incorrectly split the employee's legal name or create a First Name that does not exist on their identity documents. Could you please advise the correct way to enter this employee in MYOB Business-create a new employee.Spliting deposit multiple ways
Hi, I have totally over thought this and now am totally confused. I have a bank deposit for $403.44 Which includes payment for 1 invoice for $233.01, 1 invoice for $247.25 A partial refund for another client for $43.24 and 1 partial refund for $33.58. how do I record this so that the two invoices which were paid in full can be fully allocated. The customer refunds have been refunded to them through our credit card merchant but im not sure about the allocating of this in MYOB.
FIX THE INVOICE LAYOUT SCREEN
MYOB, please do better. The new invoice screen is incredibly frustrating and inefficient. Only being able to see 2–3 invoices on the screen at a time means having to constantly scroll just to find and review invoices. For anyone who uses MYOB every day, this adds unnecessary time and makes a simple task much more cumbersome than it needs to be. The previous layout was far more practical for quickly viewing and managing invoices. Please listen to your customers and consider improving the layout so we can see significantly more invoices on the screen at once. Everyone, please provide feedback directly to MYOB as well. If enough customers speak up, hopefully they’ll listen and make this better.Personalise payslips templates on web browser version of AccountRight Plus
Hi, I am wanting to transit to use MYOB browser for everyday accounting. The payslip that I see from browser is different to the one I had on the desktop version. How can I personalise the items on the pay slips in the browser - as that is where I would like to send future pay slips from? Basically we need the "card" info on the pay slips as there are information that the employees need. Please find attached the desktop version of the customised pay slip "form"/ template. Please help, thank you in advance.Invoicing screen - Banners
How long does this need to drag on and on. Please make the message banners removeable once read. Its taking up too much space at the top of the screen. Or consider letting us make our screens customisable. We are working in this tiny rectangle whilst there is vast amount of white real estate waste up the top. Everything has to be scrolled up just to do basic work. Why ? The response from MYOB is "oh that's a great idea, we will suggest it to our team"
New layout of the Invoice screen is terrible!
New layout of the Invoice screen is terrible. More than half the screen is taken up with headers and banners. Dont know why anyone would think this layout is better than the old layout. I just want to see as many invoices as possible on the one screen. The layout of the Quotes screen is so much better.Get rid of annoying banners
Can we please dispense with the "smart invoices" banner that pops up on the screen EVERY time you go into the invoices screen. Regardless of choosing to close it, it comes straight back as soon as you are back in the screen again. Also helpful if we could toggle off the insights banner from the main screen.
