Can't run my payrol
I just went to set up my payrol and i can't get past the first screen, i get this error message. Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 75fd1969-de4e-4937-b07f-147efa8c8eed. Does anyone know what this is and if not how do i actually speak to someone at MYOB about essentials payrol in NZ
Reconcile account linked to credit card
Hi all I'm still a novice when it comes to MYOB, so please be kind! I've had a look online but not had much luck trying to resolve the following query: Most of my business transactions are via a credit card, rather than a bank account. How can I allocate transactions (that have been entered, such as receipts) to my credit card feed? See the screenshot attached. When I attempt to reconcile, most of these transactions aren't identified as a potential match for transactions I know I've entered. Any help is much appreciated, thank you.
Progressive Invoicing
My client has customers to whom we send a full pallet of stock, then invoice them for an agreed number of boxes per month over a set period, like 36 boxes per month over 3 months. They might also have different terms, such as billing them all at once, but then the first partial payment having different terms, the second partial payment having different terms again, and so on. Is there a way in MYOB to do progressive billing so we can proceed with this?
Receivables reconciliation
As a student,I have entered my previous historical sales nd am required to run the receivables reconciliation report and save a copy.I have attached screen shots.The exception report shows no outstanding balance but does not show amounts.Should not the totals be shown there?
What do I put in particulars, code and reference
SO, banking hub wants me to update bank account details. I click to update and says I need to enter bank account type. I do this and it then shows bank account details as blank even tho' they show on screen under connected bank account. Happy to update these, but what do I put in particulars, code and reference? - I thought these were transaction specific.
New pay item and leave accruals
Hi, I set up a new pay and leave accrual item for long service leave but for some reason I had LSL exempt from accruing personal leave, annual leave, super and LSL. I have since processed two pay runs for an employee on LSL and need to fix this. Am I best to delete/reverse the payrun and report to STP or is there a better way to fix this? Thanks Catherine
Super Payments - not authorised
I am the owner of the account and have processed payroll. On the super payments page, when I try to authorise the payment, it says "Sorry, you haven't been given permission to authorise payments. You'll need to either get the business owner to give you permission, or get an Authoriser to authorise the payment instead." I am not sure how to sort this out. Please help!!
Major Bank Feed Issue
Hello all, We just decided to use the Bank Feed function in MYOB AccountRight and EXACTLY what I feared has happened. The system has imported 6 months worth of Bank Feeds. These are all duplicates. Our bookkeeper reconciles every month and it seems like every single transaction has been fetched from our bank for this Financial Year. Is there a way to mass delete them? Please help! I really don't have the time to go through is all again one by one. Regards, Eren Extal Aluminium
LANDSCAPE PRINTING
To all the long-suffering MYOB users - yet another (Why am I surprised), problem has arisen. When printing anything using the browser interface version, everything prints in portrait mode and has no landscape option. Yet the data is formatted to landscape output and is always cut off on the RHS. We're just so frustrated by this almost unbelievable **bleep** software that this is yet another POS. The support in Manilla calls and says there's no solution to what's a fundamental output function. Perhaps MYOB in Infinite Wisdom and I use that term very lightly, is using a no-names PDF generating code that doesn't pick up the page format command. Will these terrible experiences with MYOB only stop when we delete it?How to delete inactive subscription out of my profile?
As the title says, how to delete inactive subscriptions? I have one active and one inactive. The inactive one was the first, trial subscription which is never been used after I started with paid subscription. The both subscriptions have the same account name and when I'm setting up feed from my Bunnings Powerpass account I don't know which one to select because they have the same name, and it doesn't show which one is active.Do NOT include Online Payments by default with Secure Invoicing.
Upgrading to Secure Invoicing should not be connected by default to Online Invoice Payments. These two things should be separate. For MYOB users to continue emailing Invoices requires the mandatory upgrade to Secure Invoicing - fine. But it SHOULD NOT cause the activation of Online Invoice Payments by default. And the option to "not allow" isn't working universally. Until that flaw is completely fixed, Online Invoice Payments must be separate from Secure Invoicing upgrades.Changes to Improve Invoicing
Change 1 - Default Payment Options Do Not Save For Recurring Invoices When you set up a recurring invoice there is no option to choose the customers default online "payment options" which means that once the recurring invoice is set up; every time the invoice must be sent out you must manually go into their invoice and change the online payment preferences so that the customer must pay the surcharge instead of the business. Which gets rather irritating when you have dozens of invoices to send. Change 2 - Bulk Delete Of Unnecessary Invoices With recurring invoices that pop up but there was no work completed that week, the invoices need to be deleted. Now there is a feature to select multiple invoices however the only option once they have been selected is to "Email" them or to "print PDF" them. If there was also a delete button there it would make my life a whole lot easier when having to get rid of invoices.
