Secure Invoicing - Help pls.
I am now unable to send out Supplier invoices - MYOB is saying I need to upgrade to secure invoicing to email this invoice? I completed the upgrade steps days ago - only because I had to - now awaiting MYOB to verify the information. How long does this take? How am I supposed to keep my business moving when I'm sitting on my hands now. I do not want this feature nor do I want to offer it to my clients - anyone know how to get around this - I just want to switch the feature off & be able to send my invoices out as normal. I've sent a support request but how long that could take ?
Recuring Invoices not working
I setup some recurring invoices for some customers who need to pay off some club fees over a couple of weeks. I have set up the number of times the recurring invoice needs to be issued, selected an item and divided the item cost over x amount of weeks. I set the recurring invoice up last night for the first to be issued today. When I checked the recurring list it says the action has been performed and it has one less invoice to issue, however when I check my invoices, there isn't anything there. Have I done something wrong? Thanks
Increase Billing Name & Address Font Size
We have just migrated to Business Pro after using AccountRight for many years and whilst I understand there are limitations with Business Pro, I find the sales invoice customisation very limiting and have a huge concern with the billing name and address format. Is there a way to increase the size of the font as we have to post many of our sales invoices to customers but the name and address font is very small that I worry Australia Post will have difficulty reading along with our clients too, as most are elderly. Also, the customer name appears in italics which is definitely not desirable as it makes it even harder to read. I've attached copy of a partial sales invoice. Thanks in advance.
Recording credit card payments against invoices
Our credit card payments come through in daily payments - an agglomeration of all the previous day's payments. Occasionally, one of our customers who has paid via CC will ask for a Tax Invoice - but I'm unable to record a payment against this as I can't split the CC payments up against individual invoices if the amounts don't match. If I record a manual payment this puts our accounting out of whack as they effectively get double counted (as the payment is actually included in the daily CC reconcilliation). What's the best way to deal with this scenario? Currently I just issue the invoice then delete!Recurring invoices - Recurring PO's
We need the ability to be able to save Purchase Orders in Recurring Invoice templates. Some customers have recurring jobs and provide one Purchase Order covering say 6-12 months of services. There should be an option to save the PO as part of a recurring invoice template.
can not download bank files
i did not changes any thing but when i using the Prepare electronic payments keeps showing The payment details for one or more of the employees you have selected are missing. Please update these details. Please select at least one transaction to include in the bank file. i have check all my employees details they all in there and not being changed . i trid download bank file one by one still not working .Missing Paid $15000 invoice
We have had a client pay an invoice with the credit facility on the MYOB invoices. The client has provided the bank copy on there end to show payment was made however we haven't receive the payment. This payment has gone missing for 2 months with no action from MYOB except for one return email acknowledging the error and assuring the funds would be cleared with in 24 hours . That was over four week ago and numerous endeavors in contacting someone to find this money. We have contacted MYOB over 6 times in regards to this missing $15000 payment with no support in finding this money. What are you doing MYOB?Select Pay Item When Entering Timesheet in MYOB Team
Currently in MYOB Team there is no way to select a payroll item when entering hours in the timesheet in the Team App. It would be great for this field to be selectable, so that we don't have to fix every timesheet that comes though as Base Hourly, and reallocate to Overtime, Weekend Hours, etc.
Hiding transactions bank feeds
In account right you can just right click and hide transaction, in business you do not have that ability, I called MYOB yesterday and they were going to delete for me the ones requested, good news I thought, although I could have done without the wait on the phone. Got a msg this morning that they were not able to do as there were other transactions on selected dates that we coded and reconciled. Come on MYOB we need to be able to hide transactions in MYOB Business.
