Receivables reconciliation
As a student,I have entered my previous historical sales nd am required to run the receivables reconciliation report and save a copy.I have attached screen shots.The exception report shows no outstanding balance but does not show amounts.Should not the totals be shown there?
Debtors and creditors reconciliation
Hello, I am a student and I have to reconcile both detors and creditors in MYOB business student trial.I watched a video but it but it said to go to company data organiser to reconcile both types of accounts, but I cannot see that as an option. I would appreciate any help, thank you.
customer statement and customer transaction report shows no transaction for selected customer
A customer has paid us twice and asked us to hold the funds for next year. They have an invoice, an invoice payment and now a cash received item against their account. None of these show in the customer transactions report and only the invoice and associated payment show in the customer statement. What am I doing wrong? Thanks
Creating liability for separate funds
Operating a not-for profit and will take deposits and make payments to members for a specific purpose in addition to everyday business - a section within the club if you like. How do I recognise that portion of funds held in the bank account as a liability ie: not part of the club funds without having to create a journal at the end of every month? My analogy would be sports section within a working mens' or cosmopolitan club.Payslips not emailing
Hi - I have an ongoing issue with payslips not sending to employees via email. The pay history shows that the payslips have been emailed. I have double checked all email addresses are correct and have also tried alternate email addresses and still no payslips arrive in their inbox. I have just had to send seven weeks of historical payslips to one employee manually. I am using Business PRO. Any suggestions for why this feature is not working and how I can fix it? Thanks
Bank rules
Why if I am paying for this software it doesn't work properly? Bank rules that have been in place for ages will suddenly not work. Todays income would not allocate but the rest of the week it did. Similarily monthly Automatic Payments will not go but they did last month. These bank rules are advertised as time saving but they are not if I have to go into the rules every morning, click through them and save them again for them to work. What's the problem?Invoice 'Send Status' randomly blank when activity has actually occurred. This causes confusion and repeated loss of time and money.
This has been a long ongoing issue for some time which has not been rectified. There is no update on a resolution. Why is there not a Report that correctly shows the status of all sent or unsent invoices. Currently an invoice may have been emailed yet the status is blank. On the other hand it may not have been sent and it is blank. Surely a report summarising the actual status would be vastly improve the users ability to identify unsent invoices and is fundamental to ones business. This has been a reported issue for some time and yet nothing has been done to rectify it. Try at least providing a status report taken from the 'Activity History' that users can refer to! Other issues: The only MYOB response is time consuming work arounds instead of fixing problems. Bank Feeds allocating bank transfers to invoices automatically when they should simply marry up with the corresponding bank account; and certainly not link to a customer invoice! Tax Code: Frequently coming up with 'Invalid Tax Code' when invoice duplicate function used. Unable to save invoice. Why would GST be an invalid Tax Code. These issues have been raised months and months or years ago with no resolution or indeed update to logged problems. The alternative is to switch to another product unless these basic problems are cleaned up!ACC lump sum paid to staff member
Hi, ACC have just agreed to pay a staff member weekly compensation and have backdated the payments to the time of her accident, 3 pay cycles ago. We had already paid her those 3 times. The staff member is going to repay the company the 80% paid by ACC. Do we need to make an adjustment through MYOB to make her wages and tax only 20% for those 3 times? How do we do this? We paid itas sick leave but this also needs to be changed to ACC. How do we do this? Thank you for your help.
Can't email invoices - need to email invoices
I did all that was required for the online payments (secure invoicing) system, even though I will be turning the function off. I confirmed the requested details that I received via email on 30/11 and it has sat on 'account is being verified' ever since. Today I can't send invoice via email, I need to send invoices via email. Can this please be sorted asap.One-off bonus payments
Hi, Our staff are currently paid their salary monthly on the last day of the month, for the month worked. I am trying to set-up a one-off bonus payment to staff to be paid on 20 Dec. Do I just select the monthly payrun for payment on 20th Dec? I tried this but the PAYE doesn't look correct. For an example, an employee with an annual salary of $120k, the PAYE on a $10k bonus was only $1,210. I would have expected it to be higher than this. What am I doing wrong? And can I have more than one payrun for the same employee in the month? eg payrun for Dec and paid on 20th Dec for the bonuses, and another payrun for Dec and paid on 31st Dec for their salary. Many thanks
