I am a small business and at a glance over your web page, the information you require from me/my business is both onerous and invasive. I use MYOB for debtors, creditors and payroll. I receive EFT direct payment from my customers and have no interest in using MYOB financial services beyond that at this stage. I also send out too many invoices for your alternate solution of downloading and emailing individually to be practical. May have no choice but to change accounting packages.
Very disappointed with this draconian imposition. You're an accounting software company, not a 1960s Soviet despot regime.

I also feel this is too extreme for small businesses, especially having to provide so much private information about the business and the owners, when we are not wanting to use the online payment platform.   I understand the need for verification for businesses that want to use the online payment services but for those that dont, they are losing out on an important function in myob.  

Hi Mike

You seemed to have missed the point. I dont want the online payment option and i dont want to answer the verifications questions. I do want to be able to email invoices the way i have always done. 

Morning Mike_MYOB 

Your help article may well say that it accepts foreign passports, but when you actually start the validation process and go to select the type of ID accepted, it clearly states only Australian ID and that the person must be an Australian citizen or permanent resident.  Please see below. 

Also there is no option to select a country, Australia is already entered and it can't be changed. 

For the record it was also impossible to enter an overseas mobile number for this person.  

So it appears that MYOBs help articles do not match the actual process.  Plus, the initial email I received from MYOB stated I had 14 days to complete the verification.  Which matches the little banner on my MYOB invoicing screen.  Now you are saying I have 30 days.  Again different information - which one is to be believed?

The end result is that our business cannot validate, for a setup we have no intention of using, and therefore are going to lose the ability to email our invoices.  Which hardly seems fair and means I am going to have spend more hours on the phone with your helpdesk trying to get this sorted.   Because no one at MYOB is activately interested in helping - all any of you do is send links to make it someone else problem.

Thank you for your response - but it has not helped in any way.

At the accounting practice coalface I can tell you we are now copping it from very angry clients they are exactly as you describe your situation. 

We are also in the same boat. We run a small business and dont want or need to use the online payment process. We currently cant email invoices and this is impacting our business. We are paying for a service, that we are not receiving. 

In a nut shell is MYOB going to give us the option to say no to online payment (without having to do the verification process & then switch it off) I am not comfortable with providing the information requested, for something we dont want. This needs to be resolved or a lot of dissatisfied customers will go elsewhere.

In the same boat, we don't use MYOB via online/browser, we use the DESKTOP version. Do we still need to verify our business even though we have 2FA long in security set up?

Seems too extreme for the smaller business.

Hi again annbrinck , I have heard back from the team
They are going to work on improving the language and instructions around this to improve the situation.
In the meantime, they have said that you can still proceed with submitting your documents even though it will have Australia selected

Hi Mike_MYOB 

Just an update on our situation here.  

So I was told to provide incorrect information (!) to complete the verification process and that MYOB would contact me for more information.

This has happened but now we're being asked for extra information including all sorts of personal details from overseas residents (one of whom is in hospital).  These people don't understand why they need to provide personal information to placate a minor software company in Australia used by one of their small joint venture companies within their global group. It is going to take ages to collate it all.  

I'm about to lose the facility to email invoices for something that is not my fault. The whole process is inflexible and not at all structured to accommodate the many different types of business setups using MYOB.

The most frustrating thing is that no one at MYOB is prepared to assist in anyway.  It's incredibly stressful. 

Mike_MYOB For my own situation, I already need to log in with email address, password, then you send me a text code to enter. I've been your customer for years. You know who we are, you know where to find us. Not sure what additional security or compliance you think you are achieving with this nonsense. 

This should be an "opt in" for people who want the additional benefits you are offering. Many of us don't want it, yet we're are burdened with the imposition of compliance for having access to something we don't care about