Business Verification
We've received an email about verifying our business for secure invoicing. We don't use any of the online invoicing options and have no plans to. Do we still need to go through the verification...
Forum Discussion
Hi annbrinck,
Secure invoicing is an upgrade for all MYOB merchants who do not yet have the online payment service on their software. This service will add more options for you to get paid, including payment via Credit Card, E-Wallets, and BPay. We understand if some merchants do not want to use the online payment service; that's why we made our settings flexible, allowing you to disable the service once verification is completed.
However, if you choose not to upgrade, the feature for emailing invoices from the software will be stopped. This means you will be unable to send invoices directly from the software. Nevertheless, you can still download the PDF copy of the invoice and send it using Outlook, Gmail, or any other email tool you use.
Please check this link to learn more about the upgrade: Secure invoicing upgrade
Please check this link to understand why we are asking for these documents: Online invoice payments explained
I hope this helps!
Regards,
Earl
In the same boat, we don't use MYOB via online/browser, we use the DESKTOP version. Do we still need to verify our business even though we have 2FA long in security set up?
Seems too extreme for the smaller business.
Hi JBullock,
Welcome to the Community Forum! Business verification is a separate process designed to ensure compliance and security for all MYOB users, including those using the desktop version.It may seem stringent, particularly for smaller businesses, however, MYOB requires this verification to maintain a secure and trustworthy platform. Ensuring your business is verified will help prevent service interruptions, such as issues related to invoice sharing functionality.
Regards,
Earl"Compliance" with what exactly?
@ Earl
One of the business owners that has been prepopulated is a foreign national, so we are unable to supply the necessary forms of identification (i.e. Australian Passport or Drivers licence). Which means we are unable to verify.
So what happens now?
I am going on leave tomorrow and need this resolved asap. Your urgent attention would be appreciated.
Regards Ann
Morning annbrinck ,
You can review this help article for what forms of ID can be accepted.
It does say that a foreign issued passport is acceptable.
If you have only just been notified of the upgrade then you should have 30 days to complete this.
For any further questions, to reach the team dealing with this directly you can lodge a support case through myaccount.myob.comMorning Mike_MYOB
Your help article may well say that it accepts foreign passports, but when you actually start the validation process and go to select the type of ID accepted, it clearly states only Australian ID and that the person must be an Australian citizen or permanent resident. Please see below.
Also there is no option to select a country, Australia is already entered and it can't be changed.
For the record it was also impossible to enter an overseas mobile number for this person.
So it appears that MYOBs help articles do not match the actual process. Plus, the initial email I received from MYOB stated I had 14 days to complete the verification. Which matches the little banner on my MYOB invoicing screen. Now you are saying I have 30 days. Again different information - which one is to be believed?
The end result is that our business cannot validate, for a setup we have no intention of using, and therefore are going to lose the ability to email our invoices. Which hardly seems fair and means I am going to have spend more hours on the phone with your helpdesk trying to get this sorted. Because no one at MYOB is activately interested in helping - all any of you do is send links to make it someone else problem.
Thank you for your response - but it has not helped in any way.
