Business Verification
We've received an email about verifying our business for secure invoicing. We don't use any of the online invoicing options and have no plans to. Do we still need to go through the verification...
Forum Discussion
@ Earl
One of the business owners that has been prepopulated is a foreign national, so we are unable to supply the necessary forms of identification (i.e. Australian Passport or Drivers licence). Which means we are unable to verify.
So what happens now?
I am going on leave tomorrow and need this resolved asap. Your urgent attention would be appreciated.
Regards Ann
Morning annbrinck ,
You can review this help article for what forms of ID can be accepted.
It does say that a foreign issued passport is acceptable.
If you have only just been notified of the upgrade then you should have 30 days to complete this.
For any further questions, to reach the team dealing with this directly you can lodge a support case through myaccount.myob.com
Morning Mike_MYOB
Your help article may well say that it accepts foreign passports, but when you actually start the validation process and go to select the type of ID accepted, it clearly states only Australian ID and that the person must be an Australian citizen or permanent resident. Please see below.
Also there is no option to select a country, Australia is already entered and it can't be changed.
For the record it was also impossible to enter an overseas mobile number for this person.
So it appears that MYOBs help articles do not match the actual process. Plus, the initial email I received from MYOB stated I had 14 days to complete the verification. Which matches the little banner on my MYOB invoicing screen. Now you are saying I have 30 days. Again different information - which one is to be believed?
The end result is that our business cannot validate, for a setup we have no intention of using, and therefore are going to lose the ability to email our invoices. Which hardly seems fair and means I am going to have spend more hours on the phone with your helpdesk trying to get this sorted. Because no one at MYOB is activately interested in helping - all any of you do is send links to make it someone else problem.
Thank you for your response - but it has not helped in any way.
Hi again annbrinck , I have heard back from the team
They are going to work on improving the language and instructions around this to improve the situation.
In the meantime, they have said that you can still proceed with submitting your documents even though it will have Australia selectedThanks for getting back to me.
Hi annbrinck , perhaps there is 14 days remaining from the initial 30. I notice that you first posted about this 9 days ago on the forum.
I can definitely see that the message in product only shows Australian and this contradicts our help article, I will pass this feedback through to the team and see if we can make some updates
Ultimately the advice still stands, that you will need to contact the support team to get help with this process, your best option is to create a case through myaccount.myob.com
