Income details showing not tax ready in employees MyGov
Hi, I have matched all reports, run a Verification Report and finalised the Payroll for 2021-22 in MYOB. This was all done on Thursday. However, the employees are getting a message that their Income details for this employer are "not tax ready" when they go to MyGov. If I try to finalise the file again, I am asked whether I want to cancel the previous finalisation and notify the ATO. How long does it take the finalisation to be updated? Is this an ATO issue? Thanks.5.7KViews4likes11Comments
Editing the amount of Owners funds introduced
Hi, I am incredibly new to anything accounting. I have blindly made my way through so far, and entered the wrong amount into the Owners Funds Introduced section. I want to edit this amount but it tells me that i cannot edit or delete it when it is linked to other transactions, so there is a big flow on effect. I need my numbers to be correct, and somehow need to change the amount that i entered. Is there another way to do this that i might be missing?Solvedsalary sacrifice included at Gross wages for W1 on BAS
Hi all, Not sure if already dealty with, but on the BAS at W1 Gross Wages - salary sacrifice amounts (after tax or RESC amounts) should not be included. First is this correct? Secondly on the Payroll Activity & payroll register reports by employee from AccountRight and MYOB Business Account right Plus - is the salary sacrifice amount deducted from the Gross wages amount? I dont believe it is. If this is the case which report can we use that lists the employees and details the correct gross wage (if salary sacrifice) is used? this also is required to reconcile for STP and for the amount report at W1 on the BAS. thank youSolved3.9KViews0likes4CommentsWhy can't I match employee pays in Bank transactions?
Hi Everyone If you've been upgraded to the newer MYOB Business platform and employee pays aren't appearing in the Bank transactions window the most common cause is the employee's Payment method is Electronic. We've added the ability to pay suppliers electronically in the newer platform, this means that the process for creating bank files has changed. If the employee's Payment method is Electronic, the net pay amount is allocated to the electronic clearing account instead of the bank account. You'll need to process the electronic payment transaction to move the amount from the electronic clearing account to the bank account. Before you can process the electronic payment transaction you'll need to do the one-time set up of electronic payments: Setting up electronic payments Once that's done you can make the electronic payment: Go to Banking>>Prepare electronic payments Enter the date and make sure the account selected in the Account field is the bank account Tick the applicable pay transactions Click on Download bank file Once that process has been completed you'll find you can match the electronic payment transaction with the bank feed transaction using the Match transaction option for the required bank transaction. How can I tell if pays have been allocated to the electronic clearing account? There's a few places you can check this - Go to Banking>>Prepare electronic payments, if they've been allocated to the electronic clearing account they'll be in this window Go to Banking>>Find transactions>>locate and open a pay transaction>>check the account selected in the Account field Go to Payroll>>Employees>>open the employee card>>Payment details tab>>Payment method What do I do if I have already paid the employee wages? If you have paid this employee through another means other than direct bank file i.e. cash or bank transfer, you'll still need to set up and make the electronic payment (as outlined above). This process generates a transaction in software to represent that electronic payment to ensure that your MYOB Business accounts match that of your bank transactions for reconciling. Please note: When selecting Download bank file a bank files is generated. Do not upload this file to your bank if you have already paid the employee. Doing so will pay the employee again if you upload that to your bank for processing. What if I don't want to pay my employees using a bank file? As the original transaction was processed electronically, you'll still need to complete that process for pays that have already been recorded. To prevent this situation from occurring in the future do complete the following process: Navigate to your employee's card -- Payroll>>Employees>>Open the employee's card Select the Payments details tab Update the Payment Method to Cash or Cheque If you are using this method, we also recommend reviewing your link account for cash or cheque payments. This is done in Accounting>>Manage linked accounts>>Payroll. You want to ensure that the bank account you will be using to reflect that payment is listed in this window as the Bank account for Cash payments or the Bank Account for Cheque payments (depending on the payment method selected for on the employee's card). Need further assistance? If you further help with this don't hesitate to start a new post and we'll be happy to assist.3.6KViews5likes0Comments
Invoices stuck 'loading'
I'm the Treasurer of an NFP that usesMYOB Business Lite for its bookkeeping. Today, our MYOB Business Lite account is getting stuck 'loading' whenever I attempt to open an invoice. Is there an issue with MYOB's server or the software? How do I ensure it is fixed pronto so that I can complete my tasks during the hours I have available for my volunteer work for the NFP?Solved3.5KViews17likes189Comments
HECS/HELP debt versus Financial Supplement debt
On the TFN declaration form, in question 10, it asks: "Do you have a Higher Education Loan Program (HELP), VET Student Loan (VSL), Financial Supplement (FS), Student Start-up Loan (SSL) or Trade Support Loan (TSL) debt?" The options are "Yes" or "No". However, in MYOB, there are two separate tick boxes: one to tick if the employee has a HECS or HELP debt, and one if the employee has a Financial Supplement debt. Why is there this discrepancy? Also, on the TFN form it says that "Your payer will withhold additional amounts to cover any compulsory repayment that may be raised on your notice of assessment" if the employee ticks the box "Yes" at question 10. Does MYOB automatically calculate this amount? If so, where does it show on the employee's records in MYOB? If not calculated automatically, how does an employer set this up in MYOB?
Processing Supplier Return on Closed Bill
I purchased something from a supplier, but had to return it because it was not correct. The Bill I created for the purchase is closed, and so I am trying to work out how to process the return. I followed these instructions:https://help.myob.com/wiki/display/myob/Processing+supplier+returns which in effect says to create a new bill on the same supplier with negative amounts, but when I go to save it, I get these errors: An unrecognised error occurred - PurchaseEvent_NotMatchLiabilityAccountForTrackingPayables An unrecognised error occurred - PurchaseEvent_NotLiabilityAccountWarning An unrecognised error occurred - CommonRules_DecimalMinValue So, not sure what's going wrong. Anyone able to help out? Thanks, MikeSolvedMYOB Team app - 'a problem occurred attempting to load MYOB team. please try again late
I have an employee who has been using the MYOB Team app without problem until last week. When the employee attempted to login the app returned the message'a problem occurred attempting to load MYOB team. please try again later'. The employee has deleted and reinstalled the app and is having the same issue. This employee is assigned to the correct location with the correct approving manager. There are a number of other employees assigned to the same location and approving manager that have no issues. I can see no way to fix this in Team. Any suggestions would be greatly appreciated.2.9KViews0likes17CommentsBills from Intray are not matching to default account Code.
When creating a Bill from the intray the system is correctly identifying the correct supplier and amounts but is not loading the default account code for the supplier. This is occuring on EVERY bill so not an issue that the bills are being scanned incorrectly. Includes scanned bills and PDF documents loaded directly. Work around is to load the account code manually which isn't ideal.2.7KViews7likes34Commentshow to integrate stripe with MYOB
Hi I am looking at becoming an MYOB customer. However, I need MYOB to integrate with Stripe as my website uses that as the payment gateway. Also I need it to integrate with invoice2go. Before I make the commitment to signup as a paying subscriber as I heard MYOB is better than XERO.2.7KViews0likes4Comments
Using app.MYOB in the Browser Pros and Cons; Changing from PC to Mac
MYOB Partners - please help! We are a business that is trying to make two transitions: 1. moving from PC to MAC laptops; and 2. moving from PC software MYOB AccountRight online to the app.myob file accessed via browser. Essentially my questions are: - How will be able to access our backup files from the browser version using a MAC laptop? - Will we lose any funcationality by working on the app.myob file: payroll, banking, STP, PaySuper, Reporting, Forms? - How will we be able to download our data onto the MAC laptop at a later date and work offline? - Can our Accountant read our data if we change from PC software to MAC software after we change our laptops? Looking forward to getting some adviceSolved2.7KViews0likes4CommentsAnnual Leave Accrual Daily Rate Calculation
Hi there, could someone please tell me if I'm going crazy ... I've been reading and re-reading this help guide on the MYOB site, but for the life of me cannot get the same result they're getting. I've even tried different calculators. Am I completely missing something, or is this equation very wrong? How do you calculate annual leave entitlements? You calculate annual leave entitlements pro-rata based on an employee’s ordinary working hours. For example,a full-time employeeworking a 38-hour week throughout the year accrues annual leave at the rate of 2.923 hours per completed week of service (152/52 = 2.923), which equals 0.7308 hours of annual leave per working day. Use the formula: 152 hours of annual leave ÷ 52 weeks = 2.923 hours 2.923 hours ÷ 5 days = 0.7308 hours per working day2.6KViews0likes5Comments
Where can I see sent emails sent to customers from MYOB (Invoices/Reminders)
Hi there - I am new to all of this. I have checked everywhere and looked through the help menu but cannot find where I can check to see if an invoice or if a reminder has been sent to a customer. I use MYOB Business ThanksSolved2.4KViews0likes1Comment
Welcome Inventory to the MYOB Business Platform
Hi Everyone Today, we mark the introduction of a much-loved feature into the MYOB Business platform - Inventory! Below are some MYOB Business Help Articles to get you started with that module: Inventory items and services Purchase orders Creating invoices Making inventory adjustments Inventory reports What inventory features are available in MYOB Business We also have some webinars on the Inventory for MYOB Business which will give you an overview and showcase the inventory module - so do check those out. Should you have an additional query relating to that module don't hesitate to post on this MYOB Community Forum, we do have a dedicated space for this module -- the MYOB Business/Essentials: InventoryBoard.If you are a new user of this space you might benefit from theNew User? First post guide2.4KViews3likes0CommentsMYOB Team
I have logged into MYOB Team on my computer no problems. I have MYOB Team on an ipad I was setting up for sign on and off for employees. I set up quiet some time ago and the password and email I am using is not working, can i reset it somehow and start again.Solved2.3KViews0likes7Comments
MYOB Teams - timesheets not importing correctly
Hello, We are trying to setup MYOB teams with timebilling and payroll so that we may introduce our clients to this feature but we are unable to get it to work. When we submit an activity via the phone app not details except for the employee's name is coming into the teams portal. If I approve it as it is nothing comes into MYOB either. Can someone assist us with this, am I missing something? This would be very nice if we could get it going and save time manually entering all the activities etc as well. Thank youSomething went wrong.
Hi, I am having an issue with the below mentioned error message that comes up when I attempt to match a transaction in my Bank Transactions to a Super Payment that was processed as part of a pay run. Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 735d4be2-b6bc-4afb-b055-53c8c489a4cd. I have noticed a number of users have had a similar issue, and I have tried clearning my browers history, logging in from a different device etc. but nothing seems to be working with this specific payment. I have not had any other issues allocating or matching transactions in the past and it seems limited to this one specific transaction.Solved2.3KViews1like9Comments
Bills from Intray are not matching to default account Code.
When creating a Bill from the intray the system is correctly identifying the correct supplier and amounts but is not loading the default account code for the supplier. This is occuring on EVERY bill so not an issue that the bills are being scanned incorrectly. Includes scanned bills and PDF documents loaded directly. Work around is to load the account code manually which isn't ideal.
