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Hello Sandra_TS 

Welcome to the Community Forum.

I would make sure that there are no missing linked accounts. 

To check for missing linked accounts you can do the following.

1. Choose Manage linked accounts from the Accounting menu
2. Click the Accounts & Banking tab
3. Check and confirm that all linked accounts have a linked account set
4. Click the Sales tab
5. Check and confirm that there is a linked account for Trade Debtors
6. Click the Purchases tab
7. Check and confirm that there is a linked account for Trade Creditors

Please let me know how you go with this.

Hi ChrisMYOB,

Thanks for coming back to me so quickly.

I have double checked all linked accounts and can confirm they all have a linked account set.

I have been running payroll weekly via MYOB since July 1st 2021 and this is the only payment I have not been able to allocate (processed on the 07/06/22) Even the payroll run I completed this week (post this issue, worked), so it seems to only be impacting this single transaction.

Happy to know of any other fixes or checks I should make though to get this fixed.

Cheers

Sandra.

You can also try clearing cookies and browser cache and try a different browser. 

If that doesn't work, can you please tell me if you are using Windows or a Mac? If you are on a Mac can you please upgrade to OS 10.12.x. (please note if you also have any AccountEdge software you should not upgrade to OS 10.15.x “Catalina” (or above) as this will affect the software)

Hi ChrisMYOB 

Unfortunately I cleared allcookies, browser history, and also tried a new browser before opening this chat.  Nothing seems to have worked as it hasn't provided a solution.

I am running Windows however, and also operating on Google chrome (not Edge)

:(

again - any assistance or other ideas you have would be great!

Hi,

Wondering if anyone elase is able to help me or has any other suggestions to fix my problem.

I have again completed payroll this week and allocated all payments without issue. 

However I am still getting the error message whenever I attempt to allocate this specific transaction to the correct super payment.  I will shortly be reconciling the bank account for this payment and understand once that happens, it can cause even more issues when trying to allocate.

I would really appreciate any assistance anyone can offer.

Thanks

Sandra 

Hi ChrisMYOB 

I am hoping you are able to assist me with this error as its still outstanding and I am urgently needing to get it fixed.

From the reading I am doing onlilne there is potentially a corruption in the file that I will need your help (or someone at MYOB) to fix in the background.

I have attached a screenshot of the error and what is happening.

Thanks

Sandra

Are you able to match the bank feed to another transaction, this will let us know if the transaction is the issue or the matching process. 
Additionally are you able to allocate it to an account rather than matching it?

Some other possible solutions include

• Check if the transaction is reconciled and has payment associated to it and first undo reconciliation and delete the payment - Now try to delete the transaction
• Open the transaction from “Find Transaction” tab and try to delete it
• Open the transaction from “General Ledger” report and try to delete it
• Check if the invoice has a surcharge transaction line, indicating an Online Invoice Payment surcharge. If it does use Find Transactions to find the related surcharge and delete this first. You will then be able to delete the original transaction

Hi ChrisMYOB 

Just a reminder this is a Super Guarantee payment that I am trying to match (as part of a payrun) therefore I cannot delete the transaction.  I can confirm again that payroll and the automatic super guarantee payments are processed weekly, and all those prior and post this transaction have matched successfully.

When I allocated it to Super Guarantee Liability account it was successful, however this obviously throws out my balance sheet because I need to match it not allocate it manually?

Is there any other way of us telling if this is a corrupt file?