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LKinghan's avatar
LKinghan
Experienced User
8 months ago

Somethings gone wrong and AccountRight need to close

Product:  AccountRight Plus AU 2024.2.0

Build:  2024.2.1.3

Company file ID: 9

last four digits:  8002

 

AccountRight Application Error Report
=====================================
Application Version: 2024.2.1.3
Application File Version: 2024.2.1.3
Incident Id: 645f453a-e9d3-489a-aa1e-ac70c4013353
Time: Thursday, 18 April 2024 4:30:43 PM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2409
at mscorlib!0x0600586c!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
at mscorlib!0x06005877!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
at Huxley.Service.Gateway!0x06001a2d!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
at Huxley.Service.Proxy!0x06000339!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
at Huxley.UI.Decorators!0x06002af5!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
at Huxley.UI.Model!0x0600405f!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass7_0.<GetContainerObjectByType>b__0() +0x0
at Huxley.UI.Model!0x06003adc!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
at Huxley.UI.Model!0x06003845!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
at Huxley.UI.Controllers!0x060021de!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
at Huxley.UI.Controllers!0x0600117d!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
at Huxley.UI.Forms!0x06001bcc!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63
at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
at Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaa
at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
--- End of inner exception stack trace ---
at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
at Huxley.UI.Forms!0x06001a6e!MYOB.Huxley.UI.Forms.Cards.CardsGrid.OnCustomNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, BeginNotificationRefreshMethod refreshMethod) +0x0
at Huxley.UI.Forms!0x060026dd!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.RaiseNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, Boolean causeRefresh) +0x33
at Huxley.UI.Forms!0x06001aa4!MYOB.Huxley.UI.Forms.Cards.CardsGrid.LaunchDetail(UICardSummary editCard) +0x3b
at Huxley.UI.Forms!0x06001a7a!MYOB.Huxley.UI.Forms.Cards.CardsGrid.grdvCardsList_DrillDownClicked(Object sender, DrilldownClickedArgs e) +0x16
at Huxley.UI.Controls!0x0600047e!MYOB.Huxley.UI.Controls.External.ExtGridView.InvokeDrillDownClicked(Object row) +0x21
at Huxley.UI.Controls!0x060004a2!MYOB.Huxley.UI.Controls.External.ExtGridView.ExtGridView_Click(Object sender, EventArgs e) +0xe8
at DevExpress.XtraGrid.v17.1!0x060004a5!DevExpress.XtraGrid.Views.Base.BaseView.RaiseClick(EventArgs e) +0x19
at DevExpress.XtraGrid.v17.1!0x06000117!DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnClick(MouseEventArgs ev) +0x7
at DevExpress.Utils.v17.1!0x06002738!DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args) +0x8e
at DevExpress.XtraGrid.v17.1!0x060000e8!DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args) +0x22
at DevExpress.XtraGrid.v17.1!0x0600216d!DevExpress.XtraGrid.GridControl.OnClick(EventArgs ev) +0x33
at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0xf2
at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
at DevExpress.XtraEditors.v17.1!0x06001445!DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m) +0x67
at DevExpress.XtraGrid.v17.1!0x0600214e!DevExpress.XtraGrid.GridControl.WndProc(Message& m) +0xbb
at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: DevExpress.XtraGrid.v17.1 => DevExpress.XtraGrid.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6a6f2858c181409aa7c4eb6bd501ac5f; A:1
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c1a55a0db83f4aa69e7696034a1118e4; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:ca56ab238f8f4935bf40e5e37732ee02; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1
MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9de0d53070f44330931b26ea439b4a8b; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3e84abe4f4af413d9bb6b35a2677b0c6; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:7dc184f4902d4b6fa44f3e6eaeed3dfe; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:543c9eec2a3d4078aab81f89e0020776; A:1

----------------------------------------

2 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2409
at mscorlib!0x0600586c!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
at mscorlib!0x06005877!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
at Huxley.Service.Gateway!0x06001a2d!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
at Huxley.Service.Proxy!0x06000339!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
at Huxley.UI.Decorators!0x06002af5!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
at Huxley.UI.Model!0x0600405f!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass7_0.<GetContainerObjectByType>b__0() +0x0
at Huxley.UI.Model!0x06003adc!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
at Huxley.UI.Model!0x06003845!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
at Huxley.UI.Controllers!0x060021de!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
at Huxley.UI.Controllers!0x0600117d!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
at Huxley.UI.Forms!0x06001bcc!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63
at Huxley.UI.Forms!0x060026c8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
at Huxley.UI.Forms!0x06002721!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
at Huxley.UI.Forms!0x0600271d!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
at Huxley.UI.Forms!0x0600235a!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
at Huxley.UI.Framework!0x06000175!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
at Huxley.UI.Framework!0x06000174!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xaa
at Huxley.UI.Framework!0x06000193!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
==========
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c1a55a0db83f4aa69e7696034a1118e4; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:ca56ab238f8f4935bf40e5e37732ee02; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:20971d0ee6c140cdb9cbe7614dd6ff4c; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:3e84abe4f4af413d9bb6b35a2677b0c6; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:221a66c1577647d988c8d366fb1b6d68; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bbf1a4d2e9d7487f89246e39f6b32372; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.2.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0a743ceb90de4e88b2e27504d37e8f35; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:7dc184f4902d4b6fa44f3e6eaeed3dfe; A:2

----------------------------------------

 

  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi LKinghan,

    Thank you for collaborating with me via private message. I've arranged an online script for your file that should resolve the issue. I recommend logging out first, then logging back in to see if it resolves the problem for you.

    Looking forward to your response.

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi LKinghan,

    Thanks for your post. Could you please provide the specific timing when you encountered this error? Is it happening when you try to open an employee's card file? Gathering more details about when and how this error occurs will greatly assist us in pinpointing a solution. Your cooperation is appreciated!

    Looking forward to your response.
    Regards,
    Earl

    • LKinghan's avatar
      LKinghan
      Experienced User
      8 months ago

      Hi Earl Earl_HD

       

      Thank you for your reply.

       

      Correct, when I try and open the employees card file (it is happening for about a dozen staff card files)

       

      The other card files open OK and I can update details.

       

       kind regards,

      Lynne

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        8 months ago

        Hi LKinghan,

        Thank you for collaborating with me via private message. I've arranged an online script for your file that should resolve the issue. I recommend logging out first, then logging back in to see if it resolves the problem for you.

        Looking forward to your response.

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

        Regards,
        Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 months ago

      Hi LKinghan,

      Great, thanks for confirming. To address this issue, we have an online script that can be executed. Please send me a private message with the following details so I can arrange the script for you: 

      Serial Number.
      Company File ID.
      Full name and Email (login.

      Looking forward to your response.
      Regards,
      Earl

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