Earl_HD
MYOB Moderator
Joined 2 years ago
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Re: SEND PAYROLL INFORMATION TO THE ATO ERROR
Hi Fiona-dcbs , Thank you for your detailed post and screenshot. To troubleshoot, I recommend clearing your AccountRight cache to prevent software discrepancies. Additionally, clear your browser's cache and history, or try logging in from a different browser. Please let me know if this resolves the issue for you. Regards, Earl6Views1like0CommentsRe: STP EOY Finalisation when not set up correctly
Hi MareePP , Thanks for your post. As long as the latest pay run is processed and accepted without errors, it means the issue has been corrected. The status of previous pay runs marked as "accepted with errors" or "rejected" will not change. Please check the Payroll Register, Payroll Activity, and YTD Verification reports to ensure everything is correct before finalizing. I would also recommend on visiting this help article for more information: End of year finalisation with Single Touch Payroll reporting Regards, EarlRe: Online payments not working
Hi Tamtam I would like to check if you're still experiencing this issue. According to our system, it appears that you have now set up the settings correctly, so your Online Invoice payments will automatically reconcile and match to your bank feeds. It's important to note that you don't need to edit the payment and surcharge transactions in the future to keep this working properly. Regarding the past transactions that haven't reconciled correctly, this issue has been escalated to the relevant team, and they are currently working on a fix. Regards, EarlRe: Item Information Page Missing clickable arrows
Hi IdaS1 , Thanks for your detailed post with screenshots. One reason this issue might occur is due to a change in user access. For me to investigate this for you, could you please provide the last four digits of your Serial Number and Company File ID? Thank you! Looking forward to your response. Regards, EarlRe: Incident Id: b1d74b1a-d7d7-4264-a5ec-0d5e6be2d93e
Hi RosaAWU, This can be quite frustrating sometimes. To troubleshoot, I recommend clearing your AccountRight cache to avoid any software discrepancies. Please see this help article for more information. Clearing the AccountRight Cache. Regards. Earl9Views1like1CommentRe: How do I post a private message ?
Hi ZRSmj , Thanks for your post. I noticed you're having an issue with your bank feed credit card that was previously linked but then got canceled. To fix this, we'll need to collect some additional information on the backend to see if the credit card is linked to another bank feed. I recommend trying our virtual assistant, MOCA. It's designed to dive deeper into issues like this. Give it a go! You can chat with MOCA at myob.com/support for any questions or assistance. If MOCA can't help, don't worry—our live chat team is ready to step in and assist you further. Regards. Earl9Views0likes1CommentRe: MYOB Team setup not sending invite email
Hi AndyG8 , If you're still experiencing issues, I recommend trying our virtual assistant, MOCA. It's designed to dive deeper into problems like this. Give it a go! You can chat with MOCA at myob.com/support for any questions or assistance. If MOCA can't help, don't worry—our live chat team is ready to step in and assist you further. Regards, EarlRe: Bank Feed Hanging
Hi BenModern , I see you're having trouble finding our phone support. To get in touch, just click on this link and scroll down to "Contact Us." You can also submit a support request by logging into My Account and clicking "Contact Support." Let us know what you need help with, and we'll get back to you via email. Have you tried our virtual assistant, MOCA? You can chat with MOCA at myob.com/support for any questions or assistance. If MOCA can't help, don't worry—our live chat team is ready to step in and assist you further. Regards, Earl4Views0likes0CommentsRe: Exporting Reports to Excel Format
Hi Sgt73rdregt , We may need to start with some basic troubleshooting. Firstly, I recommend clearing your AccountRight cache to resolve potential software discrepancies. For more detailed instructions, you can also refer to this help article. Exporting reports Export data to Excel Feel free to post again, we're happy to help! Regards, Earl17Views0likes0CommentsRe: STP - Pay runs done prior to set up of STP
Hi LeeanneBRC , For the pay run that isn't showing in the Single Touch Payroll (STP) report, it's crucial to cross-check your payroll activity and register reports with your Year-to-Date (YTD) verification report to ensure accurate recording in your MYOB system, even if it's not reflected in STP. And also, If you have a case number and haven't received a response, you can contact our live chat team at MYOB.com/support. They can assist you further by referencing your case number and addressing any unresolved issues from previous interactions with MOCA. Regards, Earl20Views0likes3Comments