Earl_HD
MYOB Moderator
Joined 3 years ago
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Re: Cancellation of MYOB Subscriptions
Hi DenisePalmer, That definitely sounds like a lot, especially when it feels like you’re being sent in circles. We’re sorry for the confusion around how to reach the team. If you’re having trouble reaching them, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at myob.com/support, or submit a support case through myaccount.myob.com. Regards, Earl4Views0likes0CommentsRe: Cancel Subscription
Hi MS1988, That definitely sounds like a hassle. Our Billing team is the best team to help with subscription downgrade requests like this. We’re currently seeing higher-than-usual demand across our support channels, including support tickets, so response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down. If you’re having trouble reaching the team, there are other ways to get in touch with our team. You can reach them through Live Chat via our virtual assistant at https://myob.com/support, or submit a support case through https://myaccount.myob.com/. Regards, Earl2Views0likes0CommentsRe: Combining old credit card GLs
Hi lisagat, That definitely sounds like a hassle. If those old credit card accounts have been linked to bank feeds, AccountRight can still block the combine action until that bank feed connection is fully cleared from the account. In some cases, old unmatched bank feed transactions can also stop the combine from going through. If you’ve already cancelled the feeds and it’s still not letting you combine them, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl1View0likes0CommentsRe: Trust this device for 30 days
Hi leibholdqpbc, We hear why you’d want that feature back. At the moment, we don’t have any update to share on whether it’ll return, but the current sign-in flow does use regular 2FA checks to help protect account access. This change also complies with the latest security guidelines from the ATO and ensures that MYOB products will continue to work with ATO online services. More information here: Remember this device for 30 days Regards, Earl2Views0likes0CommentsRe: In tray not working with forwarded emails
Hi leibholdqpbc, Thanks for raising this. I can see why that’d be annoying, especially when some forwarded emails come through and others don’t. From what we’re seeing, In Tray works more reliably when the document is sent as a direct email attachment to the file’s unique In Tray address, instead of being auto-forwarded through another mailbox. A good workaround for now is to send the PDF as a new email, or drag and drop it straight into In Tray in the browser. It’s also worth double-checking that you’re using the current In Tray email address, as generating a new one switches the old one off. You can also visit these help pages for more information: Uploading documents via email Working with uploaded documents Regards, Earl5Views0likes0CommentsRe: Zero Balancing Electronic Clearing Accounts
Hi q_man_snowflake, Good question. If this balance is coming through from December 2025 and that financial year has already been closed, the usual way to bring the Electronic Clearing account back to zero is to have your accountant post a journal dated 01/07 in the current financial year to clear the brought-forward balance. We’d still recommend checking with your accountant on the best way to do this. Regards, Earl5Views0likes1CommentRe: Payment Terms for Suppliers
Hi CarolM123, Thanks for calling this out, and I can understand why this feels like a hassle. Having to use the drop-down each time would definitely slow things down, so we really appreciate you taking the time to share such clear feedback. If you’d like to help give this idea more visibility, you can also vote for it on the Ideas Exchange here: Contacts individual payment terms. Regards, Earl7Views0likes0CommentsRe: Adding historical P&L items
Hi TreasurerT, That’s a good question. You can’t manually add a single set of last year’s Profit & Loss figures just to fill the comparison column. The “last year” comparison is based on the same date range from the previous year that already exists in the file, rather than a manual comparative amount. Also, if you’ve only brought in opening balances, prior-year profit doesn’t show as an opening balance on the current year’s Profit & Loss report. When the financial year rolls over, that prior-year result moves into retained earnings instead. So if you’re after a true year-on-year comparison in the report, the prior-year transactions would need to be in the file. If they’re not, the practical option is to compare the reports outside MYOB or bring the historical data into the file first. Regards, Earl2Views0likes0CommentsRe: Bank feeds not received since 10 July
Hi SSpencer, I'm sorry to hear you're having trouble with the bank feed. I’ve checked our latest incident updates and I’m not seeing a current ANZ-wide bank feeds issue listed. Could you please try the following steps? Go to the Banking command centre. Select Bank Feeds. Click the Get Bank Transactions button to refresh the feed. Also, try changing the display transactions filter to Hidden and then back to Current, as that sometimes does the trick. If the transactions are still delayed after this, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can further look into your account and help you in resolving this. Regards, Earl12Views0likes0CommentsRe: SMSF
Hi MinEr916, Thanks for your patience, and sorry for the late reply on this one. There usually isn’t a special trick, but SMSFs do need a few extra details to be spot on in MYOB Pay Super. If the other records are now fixed, I’d double-check the SMSF ABN, ESA, member number and bank account details in the fund setup, and also make sure you’ve had a successful STP lodgement recently. Please see this help page for more information: Create superannuation funds Regards, Earl4Views0likes0Comments