Earl_HD
MYOB Moderator
Joined 2 years ago
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Re: Wage payments not matching on bankfeed
Hi jdb_books, To allocate the separate wage payment Bank Feed transactions to the payroll clearing account in MYOB, ensure you have a payroll clearing account set up in your MYOB Business. When you process payroll, record the total payroll amount as a credit in the payroll clearing account, representing the total amount owed to employees. When making wage payments from your bank account, record these payments as debits in the payroll clearing account, matching each payment with the corresponding payroll transaction. In the Bank Transactions section, allocate the separate wage payment Bank Feed transactions to the payroll clearing account by matching each bank feed transaction with the corresponding payroll transaction recorded in the clearing account. The balance in the payroll clearing account should be zero once all payroll transactions and wage payments are recorded and matched. If there is a discrepancy, review the transactions to ensure all payments are correctly recorded and matched. I hope this helps! Regards, EarlRe: Base hours not reducing when paying AL or PL
Hi Chellie22051, This is a known issue that our team is already working to fix. For further assistance, I recommend reaching out to our support team so they can mark your file as affected. You can contact our support team for more help. The best ways to contact them are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. Live chat is available Monday to Friday from 7 AM to 7 PM (AEST). If live chat is unavailable, you can submit a support request, and one of our agents will get in touch via email Regards, Earl0Views0likes0CommentsRe: Additional bank feed required (temporarily)
Hi papasso, To address your question about switching between Business Lite and Pro for additional bank feeds, the Business Lite subscription allows for a limited number of bank feeds (typically 2). If you need additional bank feeds while transitioning banks, you have two options: you can upgrade to the Business Pro subscription, which allows for more bank feeds, and this would be a temporary upgrade, allowing you to switch back to Business Lite once you no longer need the additional bank feeds; or, if you prefer to stay on the Business Lite subscription, you can manage your bank feeds by swapping the required accounts as needed, meaning you would need to deactivate one bank feed to activate another within the allowed limit. Additionally, there is no option to temporarily add additional bank feeds to the Business Lite subscription without upgrading to Business Pro. I hope this helps! Regards, Earl3Views0likes0CommentsRe: Can't send or download invoices
Hi TheSafetyLab, Currently, there is no direct support number for New Zealand listed in the link provided. Additionally, if MOCA is not connecting you with a live agent, you might want to try reaching out through other support channels such as raising a support ticket through myaccount.myob.com. Regards, EarlRe: Cash Back from CBA Ultimate CC
Hi Louise678, In this type of scenario, we recommend reaching out to an accountant for an accurate solution. But to give you some idea, to allocate a cash back received on your Ultimate CC from CBA, you can follow these steps: Create a Cash Receipt: Record the $5 cash back as a cash receipt in your MYOB software. This will ensure that the cash back is reflected in your accounts. Allocate the Cash Receipt: Allocate the cash receipt to the appropriate account. Typically, this would be an income account specifically for cash backs or rebates. If you do not have such an account, you may need to create one. I hope this helps! Regards, Earl9Views1like0CommentsRe: Historical balance
Hi WillowSupplies, Appreciate you for the screenshot. This issue may require further assistance from our back-end team. I recommend reaching out to our support team for help. The best ways to contact them are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com. Regards, Earl1View0likes0CommentsRe: Unable to edit standard Super fund details
Hi AngelaDot, The only workaround at the moment is to create a new super fund in your file. You can also visit these related posts that you may find helpful: Superannuation Funds Greyed out Super Fund USI incorrect Edit super fund USI and ABN I hope this helps! Regards, Earl5Views0likes0CommentsRe: Superannuation Payment via Clearing House and Wrong Member Number
Hi thomas4, It is unusual that there was no prompt message when sent out another payment for the second payrun's super after the super number was fixed. Typically, there should be a prompt or confirmation message before any automatic payments are processed to ensure that users are aware and can authorize the transaction. This is part of MYOB's authorisation process to prevent unintended payments. Additionally, you can reach out to our support team for more assistance. You can contact them through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com. Regards, Earl3Views0likes0CommentsRe: Transaction not showing in Bank Register but showing in Reconcile Accounts
Hi kirsten, You'll need to click the three dots on the right side of your post, and there will be an option for you to edit your post on the Community Forum. Please see the attached image for reference. I hope this helps! Regards, Earl9Views0likes2Comments