Earl_HD
MYOB Moderator
Joined 2 years ago
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Re: Matching 2 bank transaction to 1 electronic payment in myob
Hi jref, That's a tricky one, and thanks for the additional details. It’s not possible to match two separate bank feed withdrawals directly to a single electronic payment record, each bank line needs its own matching transaction. You'd need to delete the Electronic payment first then process separate electronic payments for each amount so each one matches one bank transaction (dates/amounts should line up with the bank feed). You can also reach out to our back-end team for more help! You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl0Views0likes0CommentsRe: Job numbers not importing on journals
Hi donna-r, Appreciate for providing the additional details and screenshots, super helpful! The behaviour you're seeing is almost certainly because the import layout/type doesn’t match the file layout, so AccountRight brings the journals in but silently drops the Job field. Make sure the import type matches the file layout. If you use a Transaction Journal layout but choose General Journal (or vice versa), AccountRight will still import the journal but silently ignore fields (including Job) If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, EarlRe: Error -4077: You have sales for this item.
Hi Brody_M, Appreciate for providing the error, super helpful! This typically happens with items that were previously set as inventoried and already have sales history. Even if you later untick I inventory this item, those items still behave like inventory items in the background, so importing changes for them can trigger this error. This isn’t something you can fix from the front end, but our support team can arrange a back‑end script over your file to clean this up. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, EarlRe: ATO error code CMN.ATO.PAYEVNTEMP.000372
Hi fayem, Appreciate for providing the error, super helpful! This is quite unusual as this error means the Lump Sum E financial year you’ve selected is not allowed by the ATO, typically because it’s set to the current or a future financial year, or more than 10 years older than the pay’s financial year. Lump sum E payments I'd recommend reaching out to our back-end team so they can take a closer look with this. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl0Views0likes0CommentsRe: inventory item sell value changes
Hi Con1dor, Totally get where you're coming from. That definitely sounds like a bit of a hassle, especially when everything's been working fine before. The error Items per selling unit' cannot be edited when an item has been used in a transaction is meant to protect the Units of measure / Items per selling unit field once the item has history. To fix this, you'd need to get in touch with our back-end team so they can arrange a script over your file. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl3Views0likes0CommentsRe: Negetive closing statement balance
Hi myob20261, That's a tricky one! A negative out-of-balance usually indicates that your bank reconciliation statement’s calculated balance is lower than the actual bank statement balance, often caused by unmatched transactions, deleted entries after reconciliation, incorrect opening balances, or data entry errors. The best move to fix this is to reach out to our back end team for assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl4Views0likes0CommentsRe: How can I set a default Packing Slip template when Orders are printed under Setup → Preferences?
Hi CarolineG, Appreciate for your detailed input. The Automatically Print Packing Slips When Orders Are Printed preference can only print Packing Slip‑type forms. It does not use the Order “Selected Form for Sale” setting. That’s why pointing Orders → Selected Form for Sale to your Customer Cartnote doesn’t change what prints. I'd recommend getting in touch with our back-end team for more assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl8Views1like1CommentRe: Cannot activate company file
Hi JKL, I can see you’re trying to get your file confirmed, nice work getting that far! You can confirm or activate your company file using this help page: https://confirmation.myob.com/confirm If you're having issues, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl9Views0likes1Comment