Earl_HD
MYOB Moderator
Joined 2 years ago
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Re: login issues
Hi BodoB, Since you have already cleared the cache in Google Chrome multiple times without success, but MYOB works fine in Edge, there may be an issue specific to Chrome. Here are a few additional steps you can try: Update Google Chrome to the latest version, as updates can resolve compatibility issues. Disable all extensions to see if any are causing the problem, re-enabling them one by one to identify the culprit. Alternatively, use Incognito Mode to disable extensions and start a fresh session, which can help determine if the issue is related to your current session I hope this helps! Regards, Earl4Views0likes0CommentsRe: Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.
Hi Paulas, If the issue persists after running the script, it may require further assistance on the backend. Please reach out to our support team directly for more help. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/. Regards, Earl0Views0likes0CommentsRe: Payrun reversal not in STP
Hi hk91297, This issue can occur if the pay run is processed in the new payroll year but the payment date is in the previous pay run. The ATO treats this as an update event rather than a pay event, which results in the pay run showing as a $0 update event in the STP reporting centre. Despite this, the updated year-to-date payroll totals for the employees in the pay run should still be reported to the ATO. I would also recommend to check the payroll reports and send an update event. I hope this helps! Regards, Earl2Views0likes0CommentsRe: Reversing a Transfer from Deposit
Hi CsabaB, Currently, this cannot be deleted. You'll need to delete the payment first before deleting the transaction. If the option to delete the payment is grayed out, ensure that the user has the necessary permissions. I hope this helps! Regards, Earl2Views0likes0CommentsRe: MYOB Pro - deleting shipping section on invoices
Hi dobbo, My apologies. Currently, this can only be done in the desktop version of our software. The issue you're facing might be related to the migration process. To fix this, I recommend reaching out to our migration team so they can investigate this for you. Regards, Earl6Views0likes2CommentsRe: reporting in AR
Hi scotty2871, Welcome to the Community Forum! Yes, that is correct. If the file has been rolled over or purged, even though you might see some history views, the detailed historic item sales by customer information may not be available. This is because purging typically removes detailed transaction data to reduce file size, retaining only summary information. For accessing detailed historical data, you would need to refer to backups made before the purge or rollover. I hope this helps! Regards, Earl2Views0likes0CommentsRe: Setting up 2FA Authentication App for Multiple Users on the same MYOB practice account
Hi helloworld, You can set up individualized two-factor authentication (2FA) for each accountant. Each accountant should log into their MYOB account at https://myaccount.myob.com/, click on their user name in the top-right corner, and choose "Account security." Then, click the "Add (>)" button for the 2FA method they wish to set up (such as the authenticator app). Once set up, they will have a choice of 2FA methods for verifying their account when signing into MYOB. They can select "Try another method" during login to choose their preferred 2FA method. For detailed setup steps, you can refer to the Setting up two-factor authentication support page for more information. I hope this helps! Regards, Earl1View0likes0CommentsRe: MYOB Pro - deleting shipping section on invoices
Hi dobbo, You can remove the "ship to" section from invoices in MYOB Business, navigate to the Sales menu and select Invoices. Click on the Settings icon (usually represented by a gear or cogwheel) to access the invoice settings. Select the template you are using for your invoices and edit the template by removing or hiding the "ship to" section. This can typically be done by clicking on the section and selecting an option to delete or hide it. You can also visit this help page for more information: Customising invoices I hope this helps! Regards, Earl6Views0likes4Comments