Earl_HD
MYOB Moderator
Joined 2 years ago
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Re: Myob file stuck in backup, its need to be reset please - urgent
Hi Enrightlm, I can see that you've already reached out to our support team and this issue is now resolved. If you have any further questions or need additional assistance, please feel free to start a new post. One of our team members will be happy to help you. Regards, Earl6Views0likes0CommentsRe: Backup in progress
Hi DONNALOSH, Welcome to the Community Forum! I've arranged an online script over your file that should fix the issue. If the issue persists, please reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/. Regards, Earl3Views1like0CommentsRe: Error -4077: You have sales for this item.
Hi BankRec, I couldn't locate the serial number ending in 9676 using your email registered on the Community Forum. I've sent you a private message with further details, kindly check your inbox. Looking forward to hearing from you soon! Regards, Earl5Views0likes0CommentsRe: Backup in progress
Hi EssieMarriotts, Welcome to the Community Forum! I've arrange a script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl26Views1like5CommentsRe: MYOB Accountright login crashes
Hi DL111, To avoid software discrepancies in AccountRight, I recommend clearing your cache. If the issue persists, it may require further assistance on the backend. Please reach out to our support team directly for additional help. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/. Regards, Earl8Views0likes0CommentsRe: Holiday leave accrual incorrect
Hi Veena, We will need to check how the holiday leave accrual is set up in your software. This may require further assistance on the backend. Please reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at http://myaccount.myob.com/. Regards, Earl7Views0likes1CommentRe: Purchase Invoice Not Recording
Hi Janelle, I've run a script over your file to fix this issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl3Views0likes2CommentsRe: Sick Leave Accrual - exempt not working
Hi ffd, Welcome to the Community Forum! The "Exempt" button will be greyed out if you have selected the Calculation Basis as "User enter per pay period" or "Equals xx Hours per xx." This is because you've selected the accrual amount to be a set amount each pay period, not calculated based on gross hours. Please see this related post that you might find helpful. Setting up nil amounts for leave entitlements while employee is on worker's compensation Regards, Earl12Views0likes2Comments