Earl_HD
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Re: Payrun report figures are incorrect
Hi JenDPT, Thanks for providing a detailed post. This kind of reporting mismatch usually means the original pay has some corrupted or partial data behind it, and it’s something our support team needs to look at directly in your file rather than something that will sort itself out by just re-running the reports. The best next step is to contact our team so they can review and help you sort this out. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl10Views1like0CommentsRe: OTE conversion to QE
Hi lisafin, It’s unusual that you’re not able to save after ticking the exclude option on the pay item. The best next step is to reach out to our support team so they can look into your file directly and sort this out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl10Views0likes0CommentsRe: SuperStream Timeframe
Hi Chelby_S, Thanks for sharing a detailed post. What you’ve been told is correct, Pay Super payments typically take around 5–10 business days from the date you authorise them to reach each super fund, and that’s within normal processing time for SuperStream-compliant clearing houses. The ATO’s Payday Super rules focus on the contribution reaching the fund within 7 business days of payday from 1 July 2026, and MYOB’s Pay Super processing has been designed to operate within those requirements, assuming payments are submitted promptly after each pay run. If a particular fund still hasn’t received the money after that window, that’s the point where it’s best to contact the fund so they can trace the payment from their side. Regards, Earl15Views0likes0CommentsRe: Accountright SE - Sales Numbering
Hi SMESGroup, Thanks for providing the extra detail. When this error occurs, please reach out to our back-end team so they can review your file further and help resolve the issue for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl13Views0likes0CommentsRe: Request for STP Remediation – Duplicate Reporting Due to MYOB and Xero Transition
Hi Ande, We really appreciate you sharing such a detailed breakdown, it’s very helpful. This is a tricky one, but if your MYOB file/subscription is still active, it can still be corrected. Our team can help guide you through fixing your records to rectify the STP reporting. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl12Views0likes0CommentsRe: Payday Super - Reminders for authorisation
Hi CHBA, Thanks for posting. There isn’t an automatic MYOB reminder specifically for authorising Pay Super / Payday Super batches, so if the authoriser forgets to approve the batch it will just sit there until someone checks the Manage payments / Pay Super area. A practical workaround is to set up your own reminder outside MYOB (for example a calendar reminder or task scheduled after each pay run so the authoriser logs in and checks for pending super payments to authorize). Regards, Earl24Views0likes0CommentsRe: Payday Super mapping of OTE to QE guidelines
Hi Carissa_B, You’re right about the new checkbox in AccountRight – “Do not include in Superannuation Guarantee and Qualifying Earnings calculations” – it’s part of getting ready for Payday Super and mapping pay items against the ATO’s Qualifying Earnings (QE) rules. Please see this help pages for detailed information: What payments are qualifying earnings Payday Super support hub Regards, Earl33Views0likes0CommentsRe: Bank Acct with Debitcard is incorrectly set as Liability/Creditcard
Hi Hotrod, Appreciate you sharing the exact error, that’s really helpful. Since you’re still seeing it even after trying to delete the account, the best next step is to get in touch with our back-end team so they can dig into it on their side and help get it resolved. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl33Views0likes1CommentRe: Payroll Adjustment Issue – PAYG Overstated and Leave Not Reclassified
Hi tax, Thanks for providing a detailed post. In this situation the cleanest fix is to reverse the incorrect pay run and re-process it correctly, rather than trying to adjust PAYG and leave via journals. You can follow the detailed steps here: Fixing a pay Regards, Earl27Views0likes0CommentsRe: Cant see transactions in credit card
Hi snmryan, Thanks for providing extra details. The Bank transactions page only shows accounts that are linked to bank feeds. If your credit card doesn’t appear in the dropdown, it usually means it either hasn’t been connected as a bank feed yet, or the account in the Chart of accounts isn’t set up correctly to receive a bank feed. First step is to check the Chart of accounts and confirm the credit card is set up as a suitable Credit Card account type for bank feeds; if it’s not, update that setup and then connect the bank feed. More information here: Bank feeds Regards, Earl42Views0likes1Comment