Earl_HD
MYOB Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: BANK FEEDS AUTO APPROVING ANZ SETTLEMENTS
Hi esna, Thanks for raising this. What you’re seeing is expected for ANZ settlement transactions. Those ANZ Worldwide Transactions settlement lines can still be automatically matched by MYOB, even if the auto-approve preference looks turned off. That’s because these settlements use MYOB’s system matching for online payment settlement transactions, rather than the usual bank transaction rule setting. If the match doesn’t look right, you can unmatch it in Banking and then review it manually. Regards, Earl16Views0likes0CommentsRe: Missing invoices
Hi ashleywgreen, That would be really concerning, especially if you know those invoices are open and they’re still not showing. We’ve seen a few cases like this where the invoices are being hidden by the invoice list view or a browser issue, rather than being gone. A good first check is switching the invoice list to All invoices and widening the date range. If they still don’t appear after that, try a browser refresh, an incognito window, or a different browser. If it’s still happening after those checks, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl37Views1like2CommentsRe: Duplicate Transactions
Hi HJ2, Thanks for following up, and I’m sorry this has taken so long. We’ve checked your account and can see your older case is still sitting in our team’s queue. We’ve raised this with the team and asked if they can have your case assigned today. We’ll update you here as soon as we hear back. We really appreciate your patience while we’re seeing higher than usual demand across our support channels, including support tickets, which has meant response times have been longer than we’d like. Our team is working hard to get through the backlog and bring those wait times down. Regards, Earl18Views0likes0CommentsRe: Inventory balance as per GL vs inventory balance as per items register
Hi Gayathris, Thanks for raising this. Yes, it is possible to see a difference here, and it does not always mean your inventory figures are wrong. In AccountRight, the main report to compare against the general ledger is the Inventory Value Reconciliation report. If you’re checking whether your stock value matches the GL, that’s the report I’d recommend using first. It’s also worth running the Item Register Detail report for the same date as a cross-check. If the Inventory Value Reconciliation report and the Item Register Detail report line up, that’s usually a good sign that your inventory values are consistent. If the Inventory Value Reconciliation report is out of balance with the GL, I’d suggest working through this help article, as it covers the common causes and checks: Receivables, payables or inventory out of balance. Regards, EarlRe: Inventory Custom Fields
Hi GPS_Imports, Thanks for adding the screenshot, that helps a lot! What you’re showing there is the Item Details tab in AccountRight desktop, where you’ve used the item custom lists. Yes, that feature still exists in AccountRight. Custom item lists and custom item fields are still available in the desktop app, and they’re still the right option when you want to categorise inventory items beyond the standard fields. Please see these helpful articles for detailed guidance: Custom item lists and Custom item fields If you can’t see the same setup in the newer browser experience, that’s likely because some inventory features don’t appear there in the same way. So for this kind of setup, you’ll generally need to keep using the desktop app. Regards, EarlRe: Process of cancelling MYOB subscription and changing file to read only for historical data?
Hi Tia_MO, Yes, you’d still be able to download and print existing attached documents in Read Only, provided your user access allows it. You wouldn’t be able to upload new documents or make changes to the file while it’s in Read Only. Regards, Earl16Views0likes0CommentsRe: Bankfeed double ups
Hi Lawncare500, Thanks for flagging this. If those first few transactions were missed while the new bank feed was being set up, you can add them manually. For the duplicate bank account, doubled transactions, and extra bank fees, that usually means the bank feed setup needs to be checked on our side. Please reach out to our support team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl24Views0likes1CommentRe: Bank Reconciliation deleted transactions 1/8/2025-31/03/2026
Hi Melissa_IKTB, Thanks for sharing the screenshots. I’ve checked your case, and it’s still in our team’s queue. This issue needs help from our back-end support team. We’re currently experiencing higher-than-usual demand across our support channels, including support tickets, so response times are taking longer than usual. Our team is working hard to get through the backlog and reduce wait times. Once your case is assigned to one of our team members, they’ll get in touch with you as soon as possible. Regards, Earl23Views0likes0CommentsRe: MYOB 2FA options are changing (again!!!)
Hi UEA, Thanks for sharing this so clearly. We understand why this feels frustrating, especially when email verification has worked well for your business for a long time. This change is part of a broader move to strengthen account security, as email verification is more vulnerable to phishing and unauthorised access than the other available sign-in methods. From 1 September 2026, email verification will no longer be available through 2FA reset, and it will be phased out for existing users in 2027 Email 2FA is being removed. Here’s how to stay ahead of it. A passkey is one of the new sign-in options available. It lets you sign in using your device, like your fingerprint, Face ID or PIN, so there’s no password or verification code to remember. More information is available here: Signing in with a passkey. We know changes to long-standing workflows can be disruptive, and we do appreciate you taking the time to call that out. Regards, Earl43Views0likes1Comment