Earl_HD
MYOB Moderator
Joined 2 years ago
User Profile
User Widgets
Contributions
Re: inventory item sell value changes
Hi Con1dor, Totally get where you're coming from. That definitely sounds like a bit of a hassle, especially when everything's been working fine before. The error Items per selling unit' cannot be edited when an item has been used in a transaction is meant to protect the Units of measure / Items per selling unit field once the item has history. To fix this, you'd need to get in touch with our back-end team so they can arrange a script over your file. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl3Views0likes0CommentsRe: Negetive closing statement balance
Hi myob20261, That's a tricky one! A negative out-of-balance usually indicates that your bank reconciliation statement’s calculated balance is lower than the actual bank statement balance, often caused by unmatched transactions, deleted entries after reconciliation, incorrect opening balances, or data entry errors. The best move to fix this is to reach out to our back end team for assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl2Views0likes0CommentsRe: How can I set a default Packing Slip template when Orders are printed under Setup → Preferences?
Hi CarolineG, Appreciate for your detailed input. The Automatically Print Packing Slips When Orders Are Printed preference can only print Packing Slip‑type forms. It does not use the Order “Selected Form for Sale” setting. That’s why pointing Orders → Selected Form for Sale to your Customer Cartnote doesn’t change what prints. I'd recommend getting in touch with our back-end team for more assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl4Views1like1CommentRe: Cannot activate company file
Hi JKL, I can see you’re trying to get your file confirmed, nice work getting that far! You can confirm or activate your company file using this help page: https://confirmation.myob.com/confirm If you're having issues, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl9Views0likes1CommentRe: U18 year old, payroll tax collected incorrectly. how to fix?
Hi AinsleyCMP, Great pick‑up on this, and you’re right to fix it now rather than let it sit in the ATO records. For an under‑18 who had a small amount of PAYG tax incorrectly withheld (and is already STP‑finalised and finished), you normally do two things: Refund the tax to the employee Pay the $43 back to them outside payroll (e.g. a bank transfer) and note it as a refund of over‑withheld PAYG. Correct the payroll/STP figures in MYOB In your payroll file, create a one‑off adjustment pay for that employee, dated in the 2024–25 year (for example 30/06/2025). Leave all earnings at $0, and enter –$43 in PAYG Withholding so their YTD tax withheld reduces by $43. Record that pay and send it via STP, so the ATO’s YTD totals are updated. Then go to the Payroll Reporting Centre > EOFY Finalisation (2024–25), undo/remove the finalisation for that employee, check the YTD figures now match what you expect, and re‑finalise them. I hope this helps! Regards, Earl5Views0likes0CommentsRe: How can I set a default Packing Slip template when Orders are printed under Setup → Preferences?
Hi CarolineG, Great question, you’re right that there isn’t a separate default packing slip for auto‑print setting. AccountRight uses whatever packing slip form is selected as the default in the Print/Email window. More detailed information here: Packing slips and delivery dockets (includes setting the default form): Printing from AccountRight (how forms/templates are chosen): Regards, Earl9Views0likes0CommentsRe: im having problems with bank feeds is anyone else experiencing this??
Hi Pacific123, We are aware of the issue where some customers may see duplicate Bankfeeds imported into their files for transactions dated between 2 February 2026 and 13 February. Thank you for your patience and understanding while we work to fully resolve this issue. For updates, please see our status hub page. Regards, Earl20Views0likes0CommentsRe: MYOB crashing when importing Time Sheets
Hi April222, That's a tricky one! When this happens, it would be best to clear your AccountRight cache and then attempt the import again. If the issue remains the same, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl10Views0likes1CommentRe: MYOB dual businesses under one subscription
Hi TanyaBennett, Thanks for sharing the details. That behavior's expected, an email address can only have one MYOB login, so when they try to re‑invite the same email on the second business it just says it already exists. The best thing to do is to reach out to our team for assistance, you can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. Regards, Earl6Views0likes0Comments