Forum Discussion

Caassaadmin's avatar
17 days ago

Somethings gone wrong and AccountRight need to close ! need helps urgently!

AccountRight Application Error Report
=====================================
Application Version: 2024.11.1.12
Application File Version: 2024.11.1.13
Incident Id: 939eb846-8756-40ea-b6ed-85aefeb91455
Time: Monday, 6 January 2025 9:19:12 AM

Code: 
Unknown (0)


Message: 
 (Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException:  (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException:  (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2096
   at mscorlib!0x0600584e!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
   at mscorlib!0x06005859!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
   at Huxley.Service.Gateway!0x06001a44!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
   at Huxley.Service.Proxy!0x0600033d!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
   at Huxley.UI.Decorators!0x06002b16!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
   at Huxley.UI.Model!0x06004126!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass7_0.<GetContainerObjectByType>b__0() +0x0
   at Huxley.UI.Model!0x06003b7e!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
   at Huxley.UI.Model!0x060038da!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
   at Huxley.UI.Controllers!0x06002296!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
   at Huxley.UI.Controllers!0x06001156!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
   at Huxley.UI.Forms!0x06001906!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63
   at Huxley.UI.Forms!0x06003483!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
   at Huxley.UI.Forms!0x060034df!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
   at Huxley.UI.Forms!0x060034db!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
   at Huxley.UI.Forms!0x0600310c!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
   at Huxley.UI.Framework!0x060000f7!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
   at Huxley.UI.Framework!0x060000f6!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa1
   at Huxley.UI.Framework!0x06000116!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
   --- End of inner exception stack trace ---
   at Huxley.UI.Framework!0x06000116!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
   at Huxley.UI.Forms!0x060017a7!MYOB.Huxley.UI.Forms.Cards.CardsGrid.OnCustomNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, BeginNotificationRefreshMethod refreshMethod) +0x0
   at Huxley.UI.Forms!0x06003499!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.RaiseNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, Boolean causeRefresh) +0x33
   at Huxley.UI.Forms!0x060017dd!MYOB.Huxley.UI.Forms.Cards.CardsGrid.LaunchDetail(UICardSummary editCard) +0x3b
   at Huxley.UI.Forms!0x060017b3!MYOB.Huxley.UI.Forms.Cards.CardsGrid.grdvCardsList_DrillDownClicked(Object sender, DrilldownClickedArgs e) +0x16
   at Huxley.UI.Controls!0x0600068e!MYOB.Huxley.UI.Controls.External.ExtGridView.InvokeDrillDownClicked(Object row) +0x21
   at Huxley.UI.Controls!0x060006b2!MYOB.Huxley.UI.Controls.External.ExtGridView.ExtGridView_Click(Object sender, EventArgs e) +0xe8
   at DevExpress.XtraGrid.v17.1!0x060004a5!DevExpress.XtraGrid.Views.Base.BaseView.RaiseClick(EventArgs e) +0x19
   at DevExpress.XtraGrid.v17.1!0x06000117!DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnClick(MouseEventArgs ev) +0x7
   at DevExpress.Utils.v17.1!0x06002738!DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args) +0x8e
   at DevExpress.XtraGrid.v17.1!0x060000e8!DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args) +0x22
   at DevExpress.XtraGrid.v17.1!0x0600216d!DevExpress.XtraGrid.GridControl.OnClick(EventArgs ev) +0x33
   at System.Windows.Forms!0x0600124e!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0xf2
   at System.Windows.Forms!0x0600125e!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
   at DevExpress.XtraEditors.v17.1!0x06001445!DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m) +0x67
   at DevExpress.XtraGrid.v17.1!0x0600214e!DevExpress.XtraGrid.GridControl.WndProc(Message& m) +0xbb
   at System.Windows.Forms!0x06006400!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
   at System.Windows.Forms!0x06006403!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
   at System.Windows.Forms!0x0600314e!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: DevExpress.XtraGrid.v17.1 => DevExpress.XtraGrid.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6a6f2858c181409aa7c4eb6bd501ac5f; A:1
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:704588b970ab4e5ca1ad8a106793c93e; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:4c4fa6cb23cf4baa9744802613c039fc; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:00d06c98a2644c0eac4d29f492eddfc7; A:1
MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7e1b01aa8fd24e4cbc26885a788846b7; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:af6c3cb84723469daef35c86b8855830; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7ff312c5f103489fbbe0361a50e0c610; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:6fba5b76132b4304b23b40fcd8d2520a; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:953798a783f54bf3a6eb6eedf075d482; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:09f15bca0f554b58a2975731598a357b; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:510f406a48f246ff9d2b0ea33103d856; A:1

----------------------------------------

2 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException:  (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 2096
   at mscorlib!0x0600584e!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
   at mscorlib!0x06005859!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
   at Huxley.Service.Gateway!0x06001a44!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
   at Huxley.Service.Proxy!0x0600033d!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
   at Huxley.UI.Decorators!0x06002b16!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
   at Huxley.UI.Model!0x06004126!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass7_0.<GetContainerObjectByType>b__0() +0x0
   at Huxley.UI.Model!0x06003b7e!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
   at Huxley.UI.Model!0x060038da!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
   at Huxley.UI.Controllers!0x06002296!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
   at Huxley.UI.Controllers!0x06001156!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
   at Huxley.UI.Forms!0x06001906!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x63
   at Huxley.UI.Forms!0x06003483!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
   at Huxley.UI.Forms!0x060034df!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
   at Huxley.UI.Forms!0x060034db!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
   at Huxley.UI.Forms!0x0600310c!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
   at Huxley.UI.Framework!0x060000f7!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
   at Huxley.UI.Framework!0x060000f6!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa1
   at Huxley.UI.Framework!0x06000116!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
==========
MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:704588b970ab4e5ca1ad8a106793c93e; A:1
MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:4c4fa6cb23cf4baa9744802613c039fc; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:00d06c98a2644c0eac4d29f492eddfc7; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:af6c3cb84723469daef35c86b8855830; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7ff312c5f103489fbbe0361a50e0c610; A:1
MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:6fba5b76132b4304b23b40fcd8d2520a; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2024.11.1.12, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:953798a783f54bf3a6eb6eedf075d482; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:09f15bca0f554b58a2975731598a357b; A:2

----------------------------------------

 

Need helps!

  • Hi Caassaadmin,

     

    Thanks for sharing the error log details! Usually, this error can be fixed by running a script on your file. I know how urgent it is for you to access your employee card file, so I've already run the script for you. Please log out and log back in to reflect the changes. It should be working now.

     

    If you encounter this error again in the future, you can reach out to our support through live chat via the virtual assistant MOCA.

     

    Cheers, 

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Caassaadmin,

     

    Thanks for sharing the error log details! Usually, this error can be fixed by running a script on your file. I know how urgent it is for you to access your employee card file, so I've already run the script for you. Please log out and log back in to reflect the changes. It should be working now.

     

    If you encounter this error again in the future, you can reach out to our support through live chat via the virtual assistant MOCA.

     

    Cheers, 

    Princess

  • cramptons's avatar
    cramptons
    Experienced Cover User

    I am also experiencing errors when I try to email payslips or invoices etc.  - every time.

    'Error MYOB needs to close'

    Then when I try to close, it won't and says 'cannot close as the payslips /invoices are not sent'

    Please help.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi cramptons,

       

      We're sorry to hear this has been an issue for you as well. The "Something went wrong" message pops up when AccountRight can't finish a task. Usually, there's a message that explains what's causing the problem and how to fix it. First things first, try restarting your PC and clearing your AccountRight cache. I've also run a fixed script that might help sort out the error. If the issue persists, you can check out this link for more steps to resolve the error.

       

      And if all else fails, our support team is ready to help you out on live chat through our virtual assistant, MOCA.

       

      Cheers,

      Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi Caassaadmin,

       

      That's awesome to hear! Thanks for keeping me in the loop. If you ever need assistance with anything else, don't hesitate to start a new post. 

       

      Cheers,

      Princess