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Caassaadmin's avatar
Caassaadmin
17 days ago

Somethings gone wrong and AccountRight need to close ! need helps urgently!

AccountRight Application Error Report ===================================== Application Version: 2024.11.1.12 Application File Version: 2024.11.1.13 Incident Id: 939eb846-8756-40ea-b6ed-85aefeb91...
Earl_HD
error log
  • Princess_R's avatar
    Princess_R
    17 days ago

    Hi Caassaadmin,

     

    Thanks for sharing the error log details! Usually, this error can be fixed by running a script on your file. I know how urgent it is for you to access your employee card file, so I've already run the script for you. Please log out and log back in to reflect the changes. It should be working now.

     

    If you encounter this error again in the future, you can reach out to our support through live chat via the virtual assistant MOCA.

     

    Cheers, 

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
17 days ago

Hi Caassaadmin,

 

Thanks for sharing the error log details! Usually, this error can be fixed by running a script on your file. I know how urgent it is for you to access your employee card file, so I've already run the script for you. Please log out and log back in to reflect the changes. It should be working now.

 

If you encounter this error again in the future, you can reach out to our support through live chat via the virtual assistant MOCA.

 

Cheers, 

Princess

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