Trying to create weekly invoices. using last weeks invoice number. Invoice found but when you click on the invoice number you get a Something Went Wrong message. refresh and delete cookies and history does not help. Going through the create a new invoice... same error message. been happening for 4 days now. very frustrating.
Hi MareeECBBS,
Appreciate you sharing the exact error message, that’s really helpful. Since clearing your browser’s cache hasn’t resolved it, please try opening a different invoice (not last week’s) and see if the same error appears, and also try logging into MYOB using a different browser or an incognito/private window to rule out a browser issue.
If the problem still occurs after those checks, please sit tight for an update from our back-end team, as I can see you’ve already submitted a support request through MyAccount.
Regards,
Earl
Hello unfortunately the error persists.
I have tried using invoices from last quarter and yet I still get an error message.
I have tried to CREATE invoices but there is a message on the left bottom side that says that an issue has "Something went wrong. Please try again or refresh the browser."
Needless to say I have refreshed and refreshed. Emptied the cookies and logged out and in and used another browser. (Safari/Chrome).
I have been able to do a couple of invoices. but after a couple... the error message returns also the invoice numbers that come up as an error, persist as an error ... even after having been able to do a couple of invoices. This is very urgent as no invoices has been sent for 2 weeks now.
Your help is urgent.
Kind regards
