Forum Discussion

slalo's avatar
slalo
Member
12 days ago

Something's gone wrong AccountRight Error

We're getting this error Something's gone wrong and AccountRight needs to close whenever we attempt to access purchasing-related functions. Can someone at MYOB please assist us with fixing this?

 

AccountRight Application Error Report

=====================================

Application Version: 2026.5.1.6

Application File Version: 2026.5.1.23

Incident Id: 41d347d1-088b-4733-9126-a02a12e7225a

Time: Thursday, 02 July 2026 09:02:43

 

Code:

Unknown (0)

 

 

Message:

(Unknown): ShowUIView(EnterPurchases,...,...)

 

 

Stack Trace

----------------------------------------

1 : MYOB.Huxley.API.HuxleyApplicationException

----------------------------------------

 

AccountRight Application Error Report

=====================================

Application Version: 2026.5.1.6

Application File Version: 2026.5.1.23

Incident Id: 78cee860-da25-44fc-bb94-efe6ab1b59dd

Time: Friday, 03 July 2026 08:07:07

 

Code:

Unknown (0)

 

 

Message:

(Unknown): ShowUIView(PayBills,...,...)

 

 

Stack Trace

----------------------------------------

1 : MYOB.Huxley.API.HuxleyApplicationException

----------------------------------------

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 days ago

    Hi slalo, 

     

    Thanks for sharing the screenshots. This error usually means AccountRight has hit a snag trying to open the Pay Bills or Enter Purchases window.

     

    A good first step is to close and reopen AccountRight, then try again. If it only happens on one bill or purchase, it could be an issue with that transaction. If it happens on all of them, it’s worth checking your computer’s region and date settings too.

     

    If it keeps happening after that, our support team may need to take a closer look at the company file to check for a damaged transaction link. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant. 

     

    Regards,
    Genreve 

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